This is the first insurance broker I've worked with that actually went out of their way to save me…read moremoney on my policy. I worked with Saul, who called me when It was time to renew my auto insurance policy. I have been with Progressive forever, never questioned my rate since I do have a previous speeding ticket from a few years ago. But, he called me to let me know I could be saving about $60 a month by switching to Nationwide. He even got me a better deductible and coverage overall. Highly recommend Saul for his diligence and commitment for getting his people the best rate.

Sarah patton gave me 5 star excellent service for my insurance needs. she broker searched for 10…read morecompanies to find the lowest rate and premium company ! I highly recommend using her!

I was a customer of the Craig Griffith State Farm office for a couple years and recently I would…read moreemail, call or text and would never get a call, email , nothing back??? Very bad business to not call or email your customers back. ....no explanation .....no reply......nothing from the office. This was several messages that went completely ignored. I switched on January 10, 2025 to David Munsons office in Bethesda and I'm very happy with his service.. formally I was with Jon Laskin. He was excellent as well. I think there's a lack of interest with this office. To not return a call to a paying customer is unacceptable. There are many other State Farm agents out there that would welcome business, not this one. This is based on my personal experience with this office. I Definitely do not recommend.

My family had purchased multiple policies from Craig Griffith's office for several decades. They…read morehave always been extremely responsive to sales calls... very detailed and willing to take the time to explain various aspects of policies. While that is appreciated, it's not unsurprising for an office to be approachable and accessible when sales are involved. More recently I had the misfortune of having to file a claim. I felt State Farm (as a larger company) was not handling our claim properly - every call was conflicting and confusing and if you missed a call it was impossible to get them back on the line. I asked to speak to a supervisor or manager and my request was denied. So, I reached out to Craig Griffith's office asking just that - could they simply tell me how I should go about speaking to a supervisor or manager in claims? The response was to, again, ignore my request and ask when we could discuss a new policy. When Craig himself got involved (near the end of the email chain) I had already asked about changing my agent. Craig proceeded to paint me in an unethical light by implying I asked his office to override a claim decision. I never did ask that nor would I do such a thing - I had only asked if they knew how I could speak to someone else in claims. (FWIW, I ended up calling another agent and found out I wasn't using the right number... easy problem to solve but the first assumption by Craig Griffith's office was that I was dishonest and fraudulent.) I agree with the reviews that state they are positive, responsive, and rates are reasonable - with sales - but the true test of customer service is when there is a problem and their immediate response was to throw our business away.

I don't know about Springfield location. My WARNING! is about Progressive insurance all together. I…read morewas driving back in Feb/Mar 2023., a Rock/Pepple decided to fly up a smack my windshield. Not big crack more like a asterisk. We'll warm weather and a few weeks and I'm now staring at a 5"-6" crack. Went to schedule appointment for repair and Progressive is trying to pass the claim off to previous insurance. Stay away from progressive also ask the questions prior to choosing an insurance policy. Will they honor all claims, is the answer in writing. No one wants to honor their commitments. Only take your money now days. Buyer beware. We live in a time of all take no give society!

Worked with great adjusters , however your Roadside Assistance is HORRIBLE. Respond to me regarding…read moreincident on May 28, 2019. Should be 'escalated' to Upper Level management. Its 3 weeks later and no response, apology, nothing!!

Mr. Kokkinis is the the best insurance broker I have found. He helped me save money on both my car…read moreand home insurance and I am so grateful. He also was very attentive and had patience answering all of my many questions and needs (and I ask a lot of questions!). I will recommend Rock Spring Insurance to all of my family and friends! Best decision I have made was to shop around my insurance and so glad I found this company.

We recently switched to Rock Spring Insurance and we couldn't be happier. First class customer…read moreservice compared to previous insurance agencies we have used. Jimmy has been a pleasure to work with; he is very professional and very responsive. Highly recommend this place to friends and family!

As a millennial customer, I normally get online quotes, but I would prefer an agent helping out…read morewith different insurance options. Linh provides great customer service and a lot of good advices to customize a policy that meets my needs. She's also very patient to shop around for a competitive rate. Finally I want to support her business in order to advocate for small businesses driven by minority women.

From the owner: I fluent both in English and Vietnamese. Experienced Risk…read moreAdvisor with a demonstrated history of working in the insurance industry. Skilled in Life Insurance, Property & Casualty Insurance, Risk Management, Strategic Planning, and many more. Strong finance professional graduated from Eastern Washington University in Business Management and Communications. With Goosehead cutting-edge technology, we take the complex process of buying insurance and make the entire experience from running quotes to signing documents extremely simple. We will shop you with over 30 A plus and A rated companies to find the best fit for your needs and budget.

I am a happy client. They reviewed my policies and saved me money. Couple that with the great…read moreservice. Thank You.

From the owner: We specialize in Auto, Home, Life and Commercial insurance policies. We can also help you with your…read morecurrent insurance, answering your questions to help you make wiser decisions. It is our goal to provide exceptional service at the most competitive rates.

I have been with Allstate with this broker for many years now. I have been in business for 28 years…read moreand I have not had a company take care of me as they have at this office. Engel has gone above and beyond helping me to resolve an issue with my policy. Eventually it was all settled . Very pleased with service, followup and they work hard for their clients.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Alexandria. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Alexandria residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Alexandria today.

The tailored experience that I received from my Agent, Raymond Twyman, is unparalleled to many of…read moremy customer service experiences. When acquiring my insurance, Raymond took the time to ensure that I had everything I needed despite the fact that setting me up meant helping me outside of his work hours. Additionally, his wife and Agent Olivia Roper, was close by and able to lean in to get the process completed for me quickly and efficiently. When I had a battery issue and was stranded miles away from home, my first call was to Raymond, who gave me guidance on how to navigate the issue, along with providing reassurance that everything was okay, and that help was easy to source. It's heartwarming to know that there are individuals like Raymond and Olivia who take the time to ensure that their clients are taken care of, and place that at the forefront of their priorities.

Raymond was excellent today and provided answers to all my questions! My experience with Trina's…read moreState Farm office over 33 years has been superb. Thank you! Anita