1. Alliance Insurance Services

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Washington, DC, DC

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Alliance Insurance Services

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

Services - Alliance Insurance Services

Car and truck insurance

Life insurance

Homeowner or property

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9 years ago

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Brian Davis Liberty Mutual Insurance

Brian Davis Liberty Mutual Insurance

(2 reviews)

Downtown

I got hit by a guy who has Liberty Mutual for insurance, and it has been the biggest pain to deal…read morewith them. Firstly, I assumed that if I took my car to their preferred auto body shop that they would work out payments with them directly so I wouldn't have to worry about paying them myself. Nope, they sent me a check for what it was estimated for. Little did they know that there was more damage to the car than expected (which would've been really obvious had they bothered opening the truck) and sent me on my way telling me the car was safe to drive. A few days later, the car broke down on me after work. I tried calling Liberty's number but because I wasn't a direct customer, they wouldn't help me and I was stranded on the side of the road. One lady was rude enough to hang up on me because I wasn't a customer. I had to end up getting a tow through my own insurance which has representatives that actually work 24/7, and then have my insurance bill Liberty Mutual for the tow. Then, I took the car to the shop and the representative said that he would call me in a day to let me know the status of my car. 4 days later, no response, and I had to follow-up to figure out when I could get my car back. Thank god, I do not have them as insurance. I was tempted to sue Liberty Mutual just because of the trouble they gave me and the time it took me to get everything sorted out. If you don't want a lawsuit on your hands from frustrated people like me because of their ineptitude, get a different insurance company!

they wrote a policy clearly stating the type of property, coverage, etc., quoted me a premium, and…read morethen, raised the premium $800 the following week. the rep who sold me the policy was on a two-vacation and his supervisor did not call me back.

Alliance Insurance Services - autoinsurance - Updated October 2026

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