This agent's office is very poorly run and they are unable to understand or explain basic billing practices. I cancelled my policies in May and was charged for the renewal in June. Upon trying to contact them to understand why, I was given multiple reasons that were inconsistent and false (I cancelled too late (even though I have a confirmation letter of the cancellation date), my new State Farm agent was applying the payment to the new policies (not accurate for state to state transfers), and finally that I lost a multi line discount in February (which was never communicated to us and still doesn't make sense why I would be charged in June)). Roshanna was rude to me and consistently spoke over me and even called my new agent and was rude to them and misled me about their conversation. They won't let you actually speak to Craig when asked and consistently say he is busy or in meetings. She claimed she would have billing put together a statement for me - which is interesting that a statement needs to be created for something I was already charged for with no paper trail. This office is very dishonest and misleading in my experience. Highly recommend insuring elsewhere. read more

My family had purchased multiple policies from Craig Griffith's office for several decades. They have always been extremely responsive to sales calls... very detailed and willing to take the time to explain various aspects of policies. While that is appreciated, it's not unsurprising for an office to be approachable and accessible when sales are involved. More recently I had the misfortune of having to file a claim. I felt State Farm (as a larger company) was not handling our claim properly - every call was conflicting and confusing and if you missed a call it was impossible to get them back on the line. I asked to speak to a supervisor or manager and my request was denied. So, I reached out to Craig Griffith's office asking just that - could they simply tell me how I should go about speaking to a supervisor or manager in claims? The response was to, again, ignore my request and ask when we could discuss a new policy. When Craig himself got involved (near the end of the email chain) I had already asked about changing my agent. Craig proceeded to paint me in an unethical light by implying I asked his office to override a claim decision. I never did ask that nor would I do such a thing - I had only asked if they knew how I could speak to someone else in claims. (FWIW, I ended up calling another agent and found out I wasn't using the right number... easy problem to solve but the first assumption by Craig Griffith's office was that I was dishonest and fraudulent.) I agree with the reviews that state they are positive, responsive, and rates are reasonable - with sales - but the true test of customer service is when there is a problem and their immediate response was to throw our business away. read more

Mr. Craig is so amazing and has great energy, very nice, especially when it comes to his job. hes on time before time and that how I like it! before I could call he was able to send me what was needed at the perfect time I really do like working Craig he is definitely a great person with great service. :) read more

Craig, and his father Baxter before him, has always provided the highest in customer service. Rosanna has kept up the tradition as many of her predecessor's have done so. Our family has been clients of the State Farm group since 1964. read more

Craig is a very professional agent and he has is able to assist me with any question or concerns I may have about my Policy. Highly recommend!! read more

Rosanna is simply the best. She has been my agent for many, many years and has provided me exceptional customer service with each call. She is a true professional and is very knowledgeable in her field of work. Whether I'm calling her with questions about life, or car insurance she's always responsive, and eager to assist. She is never in a rush nor does she rushes you off the phone. For this I'm most graceful because I typically tend to get carried away in conversation. read more

I have been with State Farm for over 20 years! Geesh, when I say it like that I sound "old". However I was 18 when I became insured by State Farm. The office personnel is always very helpful, understanding and they take the time to explain things. Insurance is not always the easiest to understand however with their patience and guidance I feel very comfortable. Not only do I have my auto insurance through State Farm, I also have my Home Insurance through them. In particular, I work with Reinaldo G. for my insurance needs. He is very personable, considerate and just a pleasure to work with. Thank you State Farm for 20 years of consistent, professional service! read more

Reasonable rate and provide a really professional customer service!! Highly recommended

I've been working with Rosanna at this office for about 7 years now. I've had a lot of experiences with a lot of different businesses over the course of my career. The service that I get from Rosanna is the best service that any business from any industry has ever given me. Normally you have to be Prince or Warren Buffet to get this kind of service. A few examples: * My mortgage provider made some serious mistakes and almost missed the closing deadline for buying my house. They called me 2 hours before the deal was supposed to close telling me they needed insurance on the house or the deal would not close. Rosanna was working half days from home because she just had a newborn child. I called and left a message and she called me back in two minutes, got details on the house, then coordinated with the bank and lawyers to get everything taken care of before the closing deadline two hours later. * The bank for my car loan made a mistake with some paperwork regarding the insurance that I was supposed to have. I made one call to to Rosanna and she got on the phone with them worked everything out with them without me having to do anything. * She is both patient and knowledgeable, She's always takes the time to explain things to me when I ask. She is an excellent communicator. She's also never been in a "rush" to get me off the phone. She spends as long as I want explaining things to me. This is saying a lot because I tend to delve in to things very deep. Its a pain in the ass to explain things to me because I ask a lot of obscure questions and don't take things at face value. Rosanna is one of the only people who hasn't eventually gotten fed up with me. These are just a couple examples. This kind of thing happens all the time while working with Rosanna. I call her, she gets some basic information from me, then works a whole bunch of complicated stuff out with a bunch of different people and I don't have to do anything. read more

Have been working with Rosanna on auto and homeowners insurance and ah has been fantastic. Very knowledgeable, helpful and professional. Great communication and personal attention. Could not be more appreciative! Thank you! read more

We have used Mr. Griffith's office for our business insurance needs for many years. It is always a pleasure to deal with him and his professional staff. Not only have they been proactive about making sure we have enough coverage for our forever evolving business but that we are getting the advantage of all discounts available to us. Highly recommend! read more

To Start with the fact that the Griffith Agency is been at same location for over 50 years, then the total years of the agents & office representatives experience exceeds a century. I have been insured with State Farm - Griffith Agency for over 19 years and there is no occasion when I had been helped with care, respect & efficient customer service. Adam B. Thompson read more

I highly recommend this office to anyone who needs insurance. The office staff is very friendly and always reliable. Craig is a wonderful insurance agent, very caring and extremely responsive. read more

Excellent service and staff. Quick response and personal service that you rarely see anymore. Great rates. Would defiantly recommend.