I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

Jack is responsive, knowledgeable and treated me - a new customer - like I was a longtime client…read more He is friendly and does very well at balancing value and ensuring the coverage that's safe and proper for the client. I am very impressed.

Great personal, individual attention. Found the exact car insurance I needed for a fantastic rate!…read moreHighly recommend.

Very responsive and great comparison pricing. I'm happy with their communication and follow up.read more

I don't know about Springfield location. My WARNING! is about Progressive insurance all together. I…read morewas driving back in Feb/Mar 2023., a Rock/Pepple decided to fly up a smack my windshield. Not big crack more like a asterisk. We'll warm weather and a few weeks and I'm now staring at a 5"-6" crack. Went to schedule appointment for repair and Progressive is trying to pass the claim off to previous insurance. Stay away from progressive also ask the questions prior to choosing an insurance policy. Will they honor all claims, is the answer in writing. No one wants to honor their commitments. Only take your money now days. Buyer beware. We live in a time of all take no give society!

Worked with great adjusters , however your Roadside Assistance is HORRIBLE. Respond to me regarding…read moreincident on May 28, 2019. Should be 'escalated' to Upper Level management. Its 3 weeks later and no response, apology, nothing!!

This is the first insurance broker I've worked with that actually went out of their way to save me…read moremoney on my policy. I worked with Saul, who called me when It was time to renew my auto insurance policy. I have been with Progressive forever, never questioned my rate since I do have a previous speeding ticket from a few years ago. But, he called me to let me know I could be saving about $60 a month by switching to Nationwide. He even got me a better deductible and coverage overall. Highly recommend Saul for his diligence and commitment for getting his people the best rate.

Sarah patton gave me 5 star excellent service for my insurance needs. she broker searched for 10…read morecompanies to find the lowest rate and premium company ! I highly recommend using her!

I was a customer of the Craig Griffith State Farm office for a couple years and recently I would…read moreemail, call or text and would never get a call, email , nothing back??? Very bad business to not call or email your customers back. ....no explanation .....no reply......nothing from the office. This was several messages that went completely ignored. I switched on January 10, 2025 to David Munsons office in Bethesda and I'm very happy with his service.. formally I was with Jon Laskin. He was excellent as well. I think there's a lack of interest with this office. To not return a call to a paying customer is unacceptable. There are many other State Farm agents out there that would welcome business, not this one. This is based on my personal experience with this office. I Definitely do not recommend.

My family had purchased multiple policies from Craig Griffith's office for several decades. They…read morehave always been extremely responsive to sales calls... very detailed and willing to take the time to explain various aspects of policies. While that is appreciated, it's not unsurprising for an office to be approachable and accessible when sales are involved. More recently I had the misfortune of having to file a claim. I felt State Farm (as a larger company) was not handling our claim properly - every call was conflicting and confusing and if you missed a call it was impossible to get them back on the line. I asked to speak to a supervisor or manager and my request was denied. So, I reached out to Craig Griffith's office asking just that - could they simply tell me how I should go about speaking to a supervisor or manager in claims? The response was to, again, ignore my request and ask when we could discuss a new policy. When Craig himself got involved (near the end of the email chain) I had already asked about changing my agent. Craig proceeded to paint me in an unethical light by implying I asked his office to override a claim decision. I never did ask that nor would I do such a thing - I had only asked if they knew how I could speak to someone else in claims. (FWIW, I ended up calling another agent and found out I wasn't using the right number... easy problem to solve but the first assumption by Craig Griffith's office was that I was dishonest and fraudulent.) I agree with the reviews that state they are positive, responsive, and rates are reasonable - with sales - but the true test of customer service is when there is a problem and their immediate response was to throw our business away.

Mr. Kokkinis is the the best insurance broker I have found. He helped me save money on both my car…read moreand home insurance and I am so grateful. He also was very attentive and had patience answering all of my many questions and needs (and I ask a lot of questions!). I will recommend Rock Spring Insurance to all of my family and friends! Best decision I have made was to shop around my insurance and so glad I found this company.

We recently switched to Rock Spring Insurance and we couldn't be happier. First class customer…read moreservice compared to previous insurance agencies we have used. Jimmy has been a pleasure to work with; he is very professional and very responsive. Highly recommend this place to friends and family!

I am a happy client. They reviewed my policies and saved me money. Couple that with the great…read moreservice. Thank You.

From the owner: We specialize in Auto, Home, Life and Commercial insurance policies. We can also help you with your…read morecurrent insurance, answering your questions to help you make wiser decisions. It is our goal to provide exceptional service at the most competitive rates.

Amazing company! They helped me promptly and professionally. After searching for the right…read moreinsurance for weeks, I'm very happy with Rightaway.

From the owner: RightAway Insurance of Alexandria Virginia is a trusted choice independent insurance agency. We…read moreare dedicated to serving the residents of Va, MD, PA, DC. We assist with navigating the world of Car Insurance, Home Insurance, Life Insurance and Commercial Insurance. Our local agents live, volunteer, and serve Alexandria, Sterling, Reston, Burke, and Arlington Virginia. We are a 5 star rated insurance agency with thousands of satisfied customers all over Virginia. We offer free valuable assistance to small businesses of the community. We help with everything from business structure, Search engine optimization, navigating the world of AI in business. We also find the right General Liability and Worker's Compensation Insurance for you.

Working with a financial professional is a deeply personal issue for me, so when a close family…read morefriend recommended Josh Gonzalez, I was relieved to meet someone that was vetted by someone I trusted. One of the things I was most impressed with about Josh was that he says what he's going to do and then he does it. He arrived at my house on time and looking sharp. The presentation he made was straightforward and convincing. I had a 401(k) account with a previous employer that Josh worked with me to rollover to a Traditional IRA. Now my money is being watched by someone who is conscious of my goals and lifestyle. It felt great to be involved in the decision-making process. I'm confident my nest egg is secure. One thing I had never considered was the tax-diversification benefits of cash value life insurance and the other benefits of term insurance. We were able to find the right balance of each for my situation. Josh represents himself and his company, New York Life, very well.

I am very happy to have been introduced to Josh by a family member. The insight and advice he…read moreshared with me was invaluable. After a few consultations, one in his office and two in my house, we implemented solutions for life insurance and retirement. Josh took a collaborative approach; we exchanged several emails back and forth throughout the entire process. I was involved every step of the way; I always knew what was going on and what the next steps were. One of the most impressive practices was Josh's methodical/deliberate approach. His process was exhaustive. Since I put the financial plan in place, Josh meets with me every 6 months for a check-up/review.