I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating, costly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have. read more

Jack is responsive, knowledgeable and treated me - a new customer - like I was a longtime client. He is friendly and does very well at balancing value and ensuring the coverage that's safe and proper for the client. I am very impressed. read more

I spoke with Anna today, and she is a gem. As she prepared the quote, she explained to me precisely what I needed, informed me when other agents were suggesting coverage that was way too high for my needs, asked about my specific situation and talked through it with me, and in the end told me I should go with someone else, telling me specifically what I should ask of the other company and why. I learned so much from simply getting a chance to speak with her. I hope that one day I get to work with her--and, in the meantime, I am enjoying the savings and education that her patience and expertise procured for me! Lucky you if you get to work with Anna! read more

Fantastic time working with Jack Cordes - kind, friendly, patient and helpful. Would recommend 100%!

I have had a great experience with Bridge. Patrick took me through the entire process without any hassle. I found the rates very competitive with comprehensive coverage. I would highly recommend using a broker for anyone looking to change insurer. Thank you again Patrick! read more

Jack was super helpful in getting me home owners insurance (for a new home) and auto insurance that pretty soundly beat my current USAA premiums by about $1000 annually with better coverage. Highly recommend working with Jack! read more

Wonderful customer service. Nick Lewis provided careful, diligent work and was happy to educate me at all phases of the process. He was also able to obtain better insurance for me at a lower rate than I was paying. Tough to beat! read more

Jack was super helpful and made the process seamless! Would definitely use their services again :)

Just moved to the area from out of state and when I called the person I spoke with was very professional and prompt. I got a decent quote quickly but once I signed up it was for a different amount than what I was quoted. I reached out to them again about why the payments were higher. They got back to me right away with the reason why and we were able to fix it immediately. Never have I been in a position where an insurance agency has such a HIGH level of customer service. read more

I have never used an insurance broker before, but I would definitely use one again. Jack was very helpful in helping us choose a homeowner's auto and personal umbrella policy that was right for our family. He explained everything very well and seemed extremely knowledgeable. read more

I called their main number to talk to someone about getting a quote for homeowners, auto, and an umbrella policy. The woman that answered the phone was rude and would not transfer me to an agent. When she asked for our current insurance agent, I told her I was not comfortable giving her that information and she hung up on me. read more

We've had Erie's policy for years. When our agent retired, it was at the same time when we sold our house in the same area and moved. Since all our policies were up for renewal, We thought it was a good idea to transfer to a new agency that is closer to our new residence. As in many of my decisions, I relied on Yelp reviews and called Bridge First. Prior to that I called Erie Customer Service and got green light for the policy transfer. When I called Bridge First ( Jack Cordes), I stressed out that one of the policies is expiring in 4 days. He took my contacts, promised to follow up with a test email to make sure he got the infor right , then talk to Erie, and then get back to me promptly. 4 days later nobody called, emailed or returned my voice message. On the last day of about to expire policy I finally got thru ( Wade picked up the phone and said that Jack is having personal emergency but he will get hold of him and get back to me). Again, I highlighted that one of the policies is expiring today. This conversation was in the morning. By 4 pm no one called me back ( they close at 5 pm). When I called, I got a voice mail. Wade finally returned my call and said that they have sent a transfer request to Erie but it will take time and there is nothing Bridge First can help me with in regard to my expiring policy. I asked if my calling Erie directly would help and asked to be honest about the bottleneck - is it Erie's internal processing or they don't want me as a client. I asked if I work the transfer odour with Erie, would they take over my policies ( I also needed to revisit the coverage and liabilities rather than an automatic renewal). He said yes, they would be happy to have me as a client if Erie approves. I call Erie. Erie calls Bridge First and talks to the same person who I spoke to 20 minutes ago. He tells Erie a totally different story - that since Bridge First had problems with transfers of policies in the past, they don't want to take me as a client even if Erie approves the transfer. What I am upset about is not the fact that Bridge First didn't want to deal with my policy transfer. The two stars are for lying to my face and blaming everything on Erie, for not keeping the promise to call me back after checking internally with Erie, for not returning my calls and wasting precious time before expiration date that I could have used to shop for another agency or even another policy. I am not mentioning waste of my time in all these multiple rounds of phone calls. Seems that Bridge First may be good with straight forward cases but terrible in been honest with the clients of exceptional or rare situations. Giving me an impression of being interested and promising to promptly get back to me but then adopting an ostrich tactic of hiding the head in the sand and waiting for the problem to pass by, is simply dishonest. Very disappointed. read more

They don't care about your business. Thought everyone wanted new business. Not them. Could never get a professional response from them over the course of months. Went with another firm that got back to me immediately. read more

The team ar Bridge First has provided my insurance service for many years. They are always there to answer my questions, and they have saved me tons of money. If you are looking for the best insurance rates with a real person to look out for you, you should contact Bridge First Insurance. read more

Great customer service! Jack saved us a ton of money on home and auto. Great team to work with. Thanks Jack!

Jack provided me with a very competitive quote on my personal, home and auto insurance. I am glad I met him. I am loyal client for 6 years. We met when I only needed renters insurance. Since we met, he has offered me not only the best quote but excellent customer service. My wife also speaks highly of him. He is my go to for insurance and I recommend him to everyone that I meet. read more

Had a great experience with Bridge/Erie, specifically working with Jack Cordes. As new home buyers, he made everything very straightforward and explained it all clearly without pressuring us on anything. On top of all that, we got lower rates than Progressive and Liberty, with better coverages. Would highly recommend based on our personal experience. read more

(edited, because I was hAngry when writing the original review) I have been with Bridge First / Erie Insurance since August 2014, when I purchased my current car. I have generally been very happy with Jack and the overall response to my first large claim in Fall 2017; the agents were able to process my claim, connect me with a preferred body shop, and handle the paperwork in a timely manner. That said, I'm not entirely sure where Bridge First "ends" and Erie Insurance begins, but a recent claim left me with an ongoing issue.... I tried to contact Jack a few times in March, when I realized that work done on my car in November may have created a tiny air pocket that resulted in a high-pitched whistle while driving at highway speeds. I had initially thought nothing of it, because it's a 2007 car, and the window seal could be dry! But when I got an oil change in ... January? December? ... Toyota couldn't find anything. Then I had a headlight bulb replaced, and the mechanic couldn't find anything wrong with the window, either. At that point he suggested the door may not be seated completely flush to the body, which indicated - aha! - the body work may have pushed something out of whack. By only a millimeter, maybe, but still. So this revelation resulted in my contacting Jack via phone and text. It turns out my text didn't quite make it through, so I was frustrated for a bit (did I mention the high-pitched whiiiiine?!) until Jack contacted me today. Thankfully, Jack is handling this efficiently, and will put me in touch with the proper contact at Erie Insurance. Yay! Momentum! Blargh. So while I am annoyed that a claim from November is still in limbo, Jack and Bridge First are still boss-level service providers. read more

We have used Bridge First for many years. Dave and his team have helped us get the best rates on home and car insurance. We are currently using Erie and couldn't be happier with the service and coverage. read more

I had started to shop around and it was a pain and so confusing. The dealership recommended Jack and thank goodness. I think overall this took a total of 20 mins over 3 phone calls to get off my old insurance and onto new insurance at a lower price and better coverage. This is what service should look like! read more

Jack Cordes and his team are the best! As a realtor, it is so important that I have credible, knowledgeable, professional, amicable, and darn right awesome people to refer my clients to. My husband and I utliize BridgeFirst services personally and my clients are always thrilled the second they jump on the phone with Jack. Bridge First has a track records of providing the best packages, at the best price, and their customer service is impeccable. I highly recommend reaching out to Jack and his team for all your insurance needs! read more

I recently became a client of Bridge First Insurance, these folks are well versed in the art of customer service. Dave is a true professional, answered all of our questions and provided us with reasonable quotes. He made switching to Erie easy, took care of the cancellations of our previous carrier and there was never a rush to get payment, we actually started receiving our refunds from the previous carriers before we made any payments to Erie. The word is out "Bridge First", exceptional customer service, professional and courteous. Thanks! read more

Alex Grzyb and the Bridge First team went above and beyond to help me with my insurance. I didn't know what I had been missing all of these years. He was prompt, responsive, patient with questions, and saved me a ton of money! Highly recommend Alex. read more

The Bridge First team genuinely are who they come across as - down to earth guys who treat you like family and always have your best interest in mind. I had Travelers auto insurance, planning to shop around after my first year for a better deal. I'm so glad I did because they were planning on RAISING my rate while Bridge First got me BETTER coverage for almost $40 less per month. I couldn't find a cheaper deal! Thanks to Jack for explaining everything step by step allowing me to make a smooth transition and even bundle in my renters insurance. It was so easy I was kicking myself for not doing it sooner. My wallet & I are both happy I made the switch! read more

I reached out to different insurance agents while shopping for home owner insurance for my new home but Bridge First Insurance was the one who responded quickly and kept a good communication with me and laying out my options. Jack Cordes was very helpful, informative and responsive. He helped me get the best coverage for the best price and I even end up switching my car insurance and bundled it for more savings. I highly recommend them for anyone going through this process. read more

We have been USAA customers for the past 5 years for 3 vehicles and our home insurance. Well, in 1 phone call, Jack managed to INCREASE our coverage significantly and save us almost $1800 a year. Yes please! read more

I found Bridge First Insurance through Yelp and the web. On my first call they said that they would have someone call back soon. Within about half an hour, Jack called back and was very helpful in the two insurance issues I had. He was able to quote, confirm and write the coverage, easily and quickly. I have had a few occasions to ask questions. Jack and Erie Ins. have responded quickly with the information I needed. Their attention and efficiency has been most appreciated. read more

I switched to Erie Insurance through Bridge First and worked with Jack Cordes. I switched from Geico and not only did Jack save me a TON of money, but to my surprise, he was also able to get me much better coverage. Jack was extremely efficient throughout the whole process and did a great job going over all of my options so I knew financially what made the most sense. My boyfriend and I just recently bought a home and also have insurance for our new house through Bridge First! I plan on recommending Jack and the Bridge First team to all of my friends and family looking for new insurance. I've met Dave as well and both of them are very personable and you can really tell they have your best interest in mind! If you're hesitant to switch from a big name, like Geico, (I will 100% admit I was skeptical), please don't be! The Bridge First team will take care of you. Thank you, Jack, for a wonderful experience so far with Bridge First! read more

Alex responded quickly to my request for an insurance quote, as I recently moved to VA. Erie insurance reduced my cost for comparable coverage and Alex prepared the paperwork promptly to get me all set in VA. I would recommend his services anytime! read more

Thank you Bridge First Financial for all your help! Not only did they work with me personally, step by step, but they went above and beyond. I was recently in a bad accident when a commercial vehicle rear ended me. I went to Bridge First for some extra guidance on how to navigate this specific situation. They were incredibly helpful and even checked in to see how it all went. Talk about a business with integrity and great customer service! read more

Kind & caring insurance company. Jack Cordes goes above and beyond for his customers. I'm glad our family chose you guys to insure us! Wishing you continued success in the future. read more

Working with Jack Cordes has been nothing but a pleasure, I will be using Bridge First for all my insurance needs.

Jack Cordes was very helpful on obtaining multiple insurance policies and saved us hundreds of dollars in the process.

I phoned Jack this morning with many questions, as we are 'out of staters', and we weren't certain as to the different laws that would affect obtaining car insurance. He was not only very knowledgeable and helpful with our insurance questions/concerns, he was also very personable! I will not only use Bridge First for all of our insurance needs, but I will absolutely recommend them to anyone who is in need of first rate, professional and caring insurance company! It was a pleasure to work with Jack!! read more