I had a lot of hope my experience with this place would prove to be worthwhile. I genuinely wished…read moreto be a long term customer, if the service was trustworthy and quality. Unfortunately, that was not the case. My tax preparer was Leonard Gbekie, he started friendly and then afterwards was not respectful. Refused to answer my calls, was continuously unclear. Then after l asked for a call he ignored my request and proceeded to text me. Then after I requested once again the next day he proceeded to respond condescendingly. And further refused to clarify. As a member of the military, I do value clear communication and promptness. Both of which Leo failed to meet. I asked for my documents back and to discontinue business with which he responded by further trying to speak down on me. He was what felt like continuously rude, inconsiderate, and unkind. I genuinely would veer away from doing business with their company. Do your research and take your business elsewhere. I paid almost $1000 dollars for my taxes to be completed and the service I got was absolutely awful. Do not make the same mistake. Update: I was willing to leave this review and leave with my refund and move on. But upon stumbling across Mr. Gbekie's response which felt dishonest, I believe more details are necessary for my honest review. I want the truth about my experience to be shared His response felt like an attempt at discrediting myself, misguiding others, and trying to save face. One thing I cannot support is anyone or business I feel is dishonest in any form. Accountability is what I value and respect, that was not given to me here with this business. At every step I tried to be communicative, understanding, and kind. I was never late, always respectful, and very clear in communication when he unfortunately overstepped a boundary. I did not threaten him once. After repeatedly letting him know he had burned our business relationship and lost my trust, I repeatedly asked for a refund. He was acting shady and refusing to do so. At that point I let him know I will 100% get law enforcement involved in order to right the situation and protect myself. Below are simply texts indicating how I communicated. I was polite, short, and sweet. And then once my trust was lost and I found myself having to explain information based on what I perceived as his lack of understanding and distrust-worthy behavior. From changing hours listed on their google, to forcing me to text in the first place, to talking down on me. Lots of what felt like condescending, and shady behavior. My text responses are reflective of the trust that was there and then shift once it was lost. Anything else perceived in my messages is purely up to speculation to the reader. But as far as my intention in these messages are simply to show the truth of how I my texts changed based on trust as well as me repeatedly asking for a refund. This review is in no way meant to dissuade future customers, or to put down Mr. Gbekie's character. Simply to outline the truth of my experience and perception of him. I personally will never conduct business with him as I feel he is untrustworthy. That is all. Form your own opinions and perception of him with your own experiences.

The Owner and workers of this Business they very very professional in Tax preparation and they…read moredon't cut corners in professions and they also take their time in explaining your tax to you. This are well civilized individuals and they don't with their clients information, Let them take care of your taxes issue today and you will be glad you did.

I have Universal condo insurance and the renter used "flushable wipes" in the toilet causing…read more$10,500 damage to two condos directly below in water damage. Universal refused to pay anything because the renter caused the damage. I had to pay it out of my own pocket as the renter did not have that kind of money. Also the adjuster was unpleasant and is located several states away.

Excelente servicio al cliente en especial Wendy! Que me brindo excelente experiencia Al momento de…read morecomprar mi poliza de auto. Sigan Connell buen trabajo.

Highly recommend! I've been working with Alesia on the team for the more than a decade. She's like…read morefamily at this point and always happy to go the extra mile for you.

I work here and I'm here to help - overall friendly environment and five star team!…read more We offer multiple services from Auto to Renters, Home, Life and Health Insurance along with Auto Loans and Banking accounts

Highly Recommend. Brian has helped us look at our big picture financial plan and identify areas…read morethat we needed to think about or act on. & then he provides great advice so we can make informed choices. Meetings are low-stress & approachable. And also important, Brian is responsive when we reach out with new questions or issues.

My insurance agent is the best. He has a great support staff behind him. I need to give a shout out…read moreto Amy Hantman, for always being there when I need help, she always has the right answers to any of my questions. I would recommend them to anyone who needs insurance.

I had an amazing experience working with Ethan at State Farm! Ethan was patient, knowledgeable, and…read moregenuinely cared about helping me out. It's rare to find someone so professional and personable at the same time.

In spite of not offering Zelle, I decided to open up an account with this credit union. The best…read morebanking experience I've had in YEARS!!! The assistant branch manager, Mrs. Kimberly Morton-Brown, is the absolute BEST! This location is beautiful!!

We had a home improvement company come out to our house and of course he found a leak so we go the…read morebathroom tub and siding done. We were just supposed to have a loan. they put a lean on my house without my consent or even being on the loan. Don't see how they can put a lean on the house for a loan that is not in my name. I should of never let my wife make a loan without me . i am going to file legal action with the BBB

They were very friendly and helpful, and the experience was…read morereally good iam really grateful with state farm

INA worked with me to get my car insurance, she did a great job helping me to reduce my previous…read moreinsurance policy price and keep the same benefits, also she is very kind which is a plus.

Jon from Elite Financial Advisors has been great to work with. He's very knowledgeable and listens…read moreto my wants and needs for retirement. I so glad I choose Elite!