I had a lot of hope my experience with this place would prove to be worthwhile. I genuinely wished to be a long term customer, if the service was trustworthy and quality. Unfortunately, that was not the case. My tax preparer was Leonard Gbekie, he started friendly and then afterwards was not respectful. Refused to answer my calls, was continuously unclear. Then after l asked for a call he ignored my request and proceeded to text me. Then after I requested once again the next day he proceeded to respond condescendingly. And further refused to clarify. As a member of the military, I do value clear communication and promptness. Both of which Leo failed to meet. I asked for my documents back and to discontinue business with which he responded by further trying to speak down on me. He was what felt like continuously rude, inconsiderate, and unkind. I genuinely would veer away from doing business with their company. Do your research and take your business elsewhere. I paid almost $1000 dollars for my taxes to be completed and the service I got was absolutely awful. Do not make the same mistake. Update: I was willing to leave this review and leave with my refund and move on. But upon stumbling across Mr. Gbekie's response which felt dishonest, I believe more details are necessary for my honest review. I want the truth about my experience to be shared His response felt like an attempt at discrediting myself, misguiding others, and trying to save face. One thing I cannot support is anyone or business I feel is dishonest in any form. Accountability is what I value and respect, that was not given to me here with this business. At every step I tried to be communicative, understanding, and kind. I was never late, always respectful, and very clear in communication when he unfortunately overstepped a boundary. I did not threaten him once. After repeatedly letting him know he had burned our business relationship and lost my trust, I repeatedly asked for a refund. He was acting shady and refusing to do so. At that point I let him know I will 100% get law enforcement involved in order to right the situation and protect myself. Below are simply texts indicating how I communicated. I was polite, short, and sweet. And then once my trust was lost and I found myself having to explain information based on what I perceived as his lack of understanding and distrust-worthy behavior. From changing hours listed on their google, to forcing me to text in the first place, to talking down on me. Lots of what felt like condescending, and shady behavior. My text responses are reflective of the trust that was there and then shift once it was lost. Anything else perceived in my messages is purely up to speculation to the reader. But as far as my intention in these messages are simply to show the truth of how I my texts changed based on trust as well as me repeatedly asking for a refund. This review is in no way meant to dissuade future customers, or to put down Mr. Gbekie's character. Simply to outline the truth of my experience and perception of him. I personally will never conduct business with him as I feel he is untrustworthy. That is all. Form your own opinions and perception of him with your own experiences. read more

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The Owner and workers of this Business they very very professional in Tax preparation and they don't cut corners in professions and they also take their time in explaining your tax to you. This are well civilized individuals and they don't with their clients information, Let them take care of your taxes issue today and you will be glad you did. read more

For 4 years Leo and his staff have prepared my taxes and each year I have received excellent service. They are always willing to go the extra mile to provide advice and assistance. Even during the tax off-season Leo has been willing to answer my calls and schedule meetings to discuss my tax concerns. After moving from Washington DC to Maryland the IRS mistakenly charged me an incorrect tax bill for thousands of dollars. The Maryland Comptroller and Washington DC Tax service departments are unable to view each others transactions and customer history, causing great confusion. As a result, numerous calls and multiple document exchanges, between the two entities were required to reconcile their differences. Resolving the ordeal took over two years! However, Leo assisted through the whole process, personally mailing documents and even accompanying me during phone calls with the various tax departments. This is notable because understanding the tax terminology, form types and processes were absolutely necessary when communicating with both Maryland and DC tax offices. As a result, we cleared up over $6,000 in misunderstandings! The Maryland and DC tax offices ACTUALLY ended up sending me a check in the end! Wow. Thanks again for everything Leo!! read more

Leo is warm, obviously very smart and super detailed. I felt comfortable immediately. Lovely office. I usually do me and wife's taxes, but needed advice about our new situation - multiple states, a rental property and a tiny small business we had started. Leo was extremely knowledgeable, supportive, and encouraging. I learned exactly what I needed to be aware of and now have a more sophisticated view of our own situation. Since I used to do our taxes myself, his fees seemed a bit high because we are not used to paying to get our taxes done; but my wife and I wholly agreed he saved us a lot more net net because of his skills and knowledge. Price was fair. Nifty insights for the future to boot. Great value if you do the math. And it was so easy to work with Trinity - no endless back and forth! First meeting was long though lol. I will absolutely recommend to my friends and we will return. read more

Every year they come through for me and get my business return in tact! Thanks!! Ace read more

Leo and his team were great. Very down to earth and helpful. I am new to the area and it was nice to have a local company rather than a large chain. Leo sat down and explained everything before I signed. I definitely recommend. read more

I have been a satisfied client for over 10yrs! Leo & staff are great and very competent in their field. All questions or concerns are always discussed prior to submittal. I've never been audited by the IRS and that's key for me. Pricing is fair for service & savings received. I would have no problem recommending. read more

This is the worst tax preparer ever. Leo filed the wrong forms for my business. He had the nerve to charge me $495. I did not carefully read the completed tax return form. (My fault for being so trusting of a tax preparer.) He had me owing $8,000+. He filed the District taxes for the business but did not filed the federal tax. He had the nerve to blame it on me. Do yourself a favor and DO NOT USE THIS SERVICE. read more

This is a SCAM shop, watch out! They lured you in with a low advertised price and wanted to charge over 10 times the price they advertised, without telling you anything at first that it is going to cost 10 times more. They also keep hostage of your documents unless you pay them whatever they would like to charge, which was not agreed upon. It was outrageous and I think whatever they did (keeping hostage of my personal property, the tax forms) might even be unlawful. read more

Well-trained, professional and knowledgeable staff. Strong financial advisory and tax preparation services. Reliable with ability to clearly communicate the often ambiguous tax code. Definitely worth the money. read more

First of all, I would like to thank trinity tax for helping me with my 2015 taxes I recently received my fr500 from Washington DC and I was nervous about the changes that will happen on my taxes Trinity tax made my life simple once again I've used to new tax service for about 6 years but this year was more complex I appreciate that hand holding and all the business advice about record keeping that a fact Trinity tax was company that advised me to attain the fr500 have always been professional knowledgeable and most of all very informal impressive turnaround times I highly recommend 20 tax associates read more

i had to get a yelp account to write a review about this unprofessional place. i would give it a big fat zero if i could. BE AWARE. As a customer i was very disappointed, disgusted and felt cheated with this place. I bought a Groupon for $59 which can cover value up to $200 towards tax preparation for single individual tax filing thinking i could save money. couple days later i get a call from them saying to pay a fee of 200$ on top of the coupon i bought on Groupon value that is worth $200 so Leo (employee) can finalize things and file the tax. i was not told up front how much extra i would be paying; however, according to Leo " not that much" when we first talked in person obviously that was a lie. I thought "wait a minute" this means if i hadn't gotten the Groupon, paying $400 just to file for a single person without child sounded fishy to me, i was Shocked! i told him i would like my papers back and no longer want to file with them since i haven't signed the finalized paper, He then offered me a discount and instead to pay 120 something. i told him i will call back with my decision. I called back to let Leo know i would like my information back instead and not file with them. He REFUSED to give me MY OWN document unless i payed for the work he had done. (what about the $59 Groupon value worth $200 you marked as redeemed which i will never get back?) i asked to talk to the Manager since we both were not going anywhere with this issue and then Leo hanged up on me without giving me any information on why i can't talk to the manager!!!! According to the IRA "Neglecting to return a client's records or holding the records until the preparation fee is paid is in fact a tax return preparer's misconduct or improper tax preparation practice. I asked the Leo to give me his Preparer Tax Identification Num (PTIN) to file a Form 14157, Complaint: Tax Return Preparer which he refused to provide. That made me even more mad and skeptical if this place is trying to scam and rip me off. STAY AWAY!!!! I will be going in this week in person to talk to whoever is in charge and i will never come back again. i rather give my 200 dollars to someone that is not trying to cheat and not be professional to a new custumer. waste of time and money! read more