They will do things behind your back without notifying you.
-Unethical
-borderline illegal
-disrespectful to your family and children(Legacies)
Let me preface this I have no problem paying $$$. Its the violation of principal I take issue with I would have just like the respect and common courtesy/decency to have been told that this is what they were planning on doing before the fact rather than after. I was lulled into a false sense of security. Story below
PLEASE READ! THIS WILL SAVE YOU A LOT OF HEADACHE !
This is a warning to newcomers and to everyone who thinks there business is worthy of 4-5 stars. my parents have been doing business with them for well over 20 years. and when I was young close to 18 and starting out life as an adult I was included within my parents taxes And Sherwood was wonderful. Operative word "was". Flashforward to present day for 2019 tax season I am now 25 and my stepfather had past away. And so my mother and I went to Sherwood to have our taxes resolved.
We were under the impression that I was being filed with my mom as that's what has happened every year. So my mom received a bill for $300 the second week of April for the services rendered in the beginning of April. We thought the $300 bill covered both my mom and I. However, In May(at the very end of May) I received a bill for a $100. I called Sherwood wondering why I was being billed. ended up receiving a phone call back 2 days later. Saying that "they decided to file me separately from my mom." I then asked "why wasn't I informed about this change before we used Sherwood? Why was I not notified about how much the service was going to cost me ahead of time? Why am I being billed a month later?"
They couldn't justify there shortcomings rather they kept repeating the same thing over to me. The man at the phone board said " once you're an adult we bill you separately." Then he said " we could send the bill to your mom for $100 if that's better but someone has to pay."and then proceeded to say "we bill monthly and that's why you received a bill in May."
and then I told him
"I don't think you understand what I am telling/asking you... Its very disrespectful, unethical, and borderline illegal to file and bill someone without their knowledge, after the fact. no one gave us the common courtesy to even tell me what my upfront cost was going to be before using your services. There was no notification or acknowledgement or indication that we were being filed separately. otherwise I would have been more than happy to pay the $100. Its even more disrespectful to be told that I owe you money almost a little over 2 months have passed and then to not even be told what my upfront cost was going to be."
There was no apology rather he said either you pay the money or find yourself a different accountant.
Again, I have no problem paying $100 I have no problem filing separately from my parents. Its the violation of principal I take issue with I would have just liked the respect and common courtesy/decency to have been told that this is what they were planning on doing before the fact rather than after. I was lulled into a false sense of security
These are the people you are dealing with:
They dont care about your business
They dont care about the legacy you and your family have with them
They dont care about principle or ethics
You are just another dollar to them...And they will bark and hound until they get what they need from you.
ever since the son took over the biz its been going down the toilet.
These people do not even deserve a star.
These people do not desrve YOU!
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