I was a customer of the Craig Griffith State Farm office for a couple years and recently I would…read moreemail, call or text and would never get a call, email , nothing back??? Very bad business to not call or email your customers back. ....no explanation .....no reply......nothing from the office. This was several messages that went completely ignored. I switched on January 10, 2025 to David Munsons office in Bethesda and I'm very happy with his service.. formally I was with Jon Laskin. He was excellent as well. I think there's a lack of interest with this office. To not return a call to a paying customer is unacceptable. There are many other State Farm agents out there that would welcome business, not this one. This is based on my personal experience with this office. I Definitely do not recommend.

My family had purchased multiple policies from Craig Griffith's office for several decades. They…read morehave always been extremely responsive to sales calls... very detailed and willing to take the time to explain various aspects of policies. While that is appreciated, it's not unsurprising for an office to be approachable and accessible when sales are involved. More recently I had the misfortune of having to file a claim. I felt State Farm (as a larger company) was not handling our claim properly - every call was conflicting and confusing and if you missed a call it was impossible to get them back on the line. I asked to speak to a supervisor or manager and my request was denied. So, I reached out to Craig Griffith's office asking just that - could they simply tell me how I should go about speaking to a supervisor or manager in claims? The response was to, again, ignore my request and ask when we could discuss a new policy. When Craig himself got involved (near the end of the email chain) I had already asked about changing my agent. Craig proceeded to paint me in an unethical light by implying I asked his office to override a claim decision. I never did ask that nor would I do such a thing - I had only asked if they knew how I could speak to someone else in claims. (FWIW, I ended up calling another agent and found out I wasn't using the right number... easy problem to solve but the first assumption by Craig Griffith's office was that I was dishonest and fraudulent.) I agree with the reviews that state they are positive, responsive, and rates are reasonable - with sales - but the true test of customer service is when there is a problem and their immediate response was to throw our business away.

Storer Insurance Agency in Springfield, VA has my highest recommendation. Associate agent, Ms…read more Simone M. Cote is not only an auto insurance agent, but a kind, compassionate friend. You are the greatest, and you are aware of all the requirements for customers. Because of this, we have had my house and auto insurance with this company for more than thirty years. We sincerely appreciate all of your effort and support for our family. She takes the time to provide excellent customer service and clarifies my coverage when I have issues. Good customer service is hard to come by these days, so l'm thrilled to be with Storer Insurance. Thank you so much, Ms. Simone, for everything you do! I really appreciate you!

We have been dealing with the Storer Agency for 30 years. They are responsive, consistent, and…read morealways helpful. I have found the guidance from Mr. Storer has helped me buy the correct coverage for my needs, and in the end saved me money while being better protected. These folks really care about their clients' needs.

I don't know about Springfield location. My WARNING! is about Progressive insurance all together. I…read morewas driving back in Feb/Mar 2023., a Rock/Pepple decided to fly up a smack my windshield. Not big crack more like a asterisk. We'll warm weather and a few weeks and I'm now staring at a 5"-6" crack. Went to schedule appointment for repair and Progressive is trying to pass the claim off to previous insurance. Stay away from progressive also ask the questions prior to choosing an insurance policy. Will they honor all claims, is the answer in writing. No one wants to honor their commitments. Only take your money now days. Buyer beware. We live in a time of all take no give society!

Worked with great adjusters , however your Roadside Assistance is HORRIBLE. Respond to me regarding…read moreincident on May 28, 2019. Should be 'escalated' to Upper Level management. Its 3 weeks later and no response, apology, nothing!!

I used Paramount for homeowner's and auto insurance. We moved away from the area but kept the…read morehomeowner's insurance as we still have the property in Arlington. I received a notice that the policy was going to lapse without a payment and reached out to my agent and the email provided on the website but haven't received a response. In this day and age, you can get almost everything online without relying on people. If an agent can't be there to help or answer a question when you need it, they aren't worth anything.

Great service, have a ton of companies so they always find me the best rate! Nice and always…read moreprofessional.

I am a happy client. They reviewed my policies and saved me money. Couple that with the great…read moreservice. Thank You.

From the owner: We specialize in Auto, Home, Life and Commercial insurance policies. We can also help you with your…read morecurrent insurance, answering your questions to help you make wiser decisions. It is our goal to provide exceptional service at the most competitive rates.

DO NOT use this agency! TERRIBLE customer service, dropped balls, you name it. They don't answer…read morethe phone, nor do they even bother to call you back when u leave a message! They don't send emails they promise to send; and here's a typical example: I haven't even had an annual review of my policy for several years --because they don't even call me for an established appointment! Several years ago with mounting frustration and a situation where I absolutely HAD to talk with them, I drove 30 miles round trip to the office, but guess what: the office was closed during stated office hours! And I'm not taking about lunch hour. I drove out in the morning, and after waiting an hour or so for somebody to show up, I simply left.

Insurance can be daunting, but Arceli made the process efficient and manageable. Renter's insurance…read moreis available with different agencies, but I trust Arceli and her State Farm team. She showed me the coverages and all for a a great price. She assisted with the application process and took payment, and within minutes, I felt safe and secured at my new apartment. Thank you! She's the best and I definitely recommend her as your agent. I have her and state farm for my renters and car insurance, and wouldn't have it any other way. Thank you to a great team!

Professional, friendly, and quick. I have multiple lines of insurance from Stare Farm, and I…read moreappreciate the many years of partnership. Thank you for the support!!

Very friendly and polite representatives. My issue was resolved very swiftly and efficiently. Tania…read morealso suggested more ways I could save on my policy.

I have been with Allstate with this broker for many years now. I have been in business for 28 years…read moreand I have not had a company take care of me as they have at this office. Engel has gone above and beyond helping me to resolve an issue with my policy. Eventually it was all settled . Very pleased with service, followup and they work hard for their clients.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Alexandria. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Alexandria residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Alexandria today.

They contacted me with request for an email and phone number over a week ago and have yet to hear…read morefrom them. I openly stated I was looking solely for health insurance and they did not specify if they could provide this service. Disappointed.

From the owner: Guzhuna Financial Group is an independent, boutique firm, providing tailored risk management &…read morefinancial solutions to our clients nationwide. Our philosophy is building a long-lasting, personal relationship and providing you with unparalleled customer experience. We provide a wide range of insurance products and financial services including home insurance, auto insurance, business insurance, Life insurance, as well as holistic financial planning, financial advice, wealth management, retirement planning, investments and business solutions like employee benefits and retirement plans. Whether you’re looking for insurance or financial services, our team is here to help you. Give us a call today to learn more about how we can assist you!