Great personal, individual attention. Found the exact car insurance I needed for a fantastic rate!…read moreHighly recommend.

Very responsive and great comparison pricing. I'm happy with their communication and follow up.read more

I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

Jack is responsive, knowledgeable and treated me - a new customer - like I was a longtime client…read more He is friendly and does very well at balancing value and ensuring the coverage that's safe and proper for the client. I am very impressed.

Walked in to get set up with AAA car insurance in Virginia after moving here from California. There…read moreweren't any in-person agents available to see me, so the receptionist asked me to talk to an agent on the phone, gave me some scrap paper, and set me down in a random empty seat to talk to an agent on the phone. Unusual, but I went with it. I did end up getting a policy that was a decent price through Progressive (AAA partners with a number of other insurances in the area to give you the best deal), but my representative ended up adding my card to someone else's policy because she accidentally had their window open while taking my card information, which has ended up in $410.20 of excessive charges on my card, $167 of which has been refunded as soon as the OTHER customer realized the mistake, not the agent! The agent then insisted the issue is fixed, and then the rest hit me as re-occurring charges which is now supposedly fixed again but the refund is now stuck in limbo for a month while Progressive tries to send me a check via snail mail!... Totally unacceptable that they'd put my card info in someone else's account and then take so long to get the money back to me. Highly disappointed in my experience here.

Did you know AAA members can use the notary services!…read more I've been a AAA member since 2009 and have rarely used my benefits as I'd considered it more like insurance for "when" I needed the car towed or "when" I leave the lights on and need a jumpstart. I'd never considered using there travel services until my husband suggested it as an alternative to going to the post office for a new passport photograph. I went into the AAA office with 4 tasks and a short timeline: - Get Passport Photos (the local post office stops photographs at 2PM) - Update my membership to my married name - Notarize a name change document - Get a TripTik for upcoming travel to the far reaches of British Columbia The best part about my experience is that I was able to have the same person help me with all the tasks. The second best part was I didn't have to wait long (less than 30min from arrival to out the door) for all tasks to be checked off my to-do list. Based on my experience, I'd be willing to consider using AAA for travel services more broadly. The one statement that proved to me AAA was no longer "my parents" AAA was when then said, "well, sometimes you find a better deal on lodging using AirBnB!" Can you imagine? The old diamond system still has some value, but it was a welcome sound to hear that AAA understood the direction of more technically savy travelers.

Edwin has been my insurance agent for about 4 months now and I am amazed at all the help he has…read moregiven me. Reasons to select him as your insurance agent: 1. Promptness and attention to detail. I also contacted another local Farmer's agent and had some difficulty reaching them by phone. I needed to set up insurance around the Thanksgiving break and Edwin got back to me right away and I was able to pay for our auto/home/umbrella policy over the phone. 2. Understands the system. I have a PhD and most people would consider me a smart person, but I do not understand insurance. Edwin very patiently explained all the details of the different limits to me. 3. Problem solver. Due to some confusion in the Farmer's system, I received a refund that I did not ask for. Edwin took care of this error by tracking down the paper trail and patiently explained to me what was going on. With most insurance companies, I probably would have needed to talk to customer service for hours to solve this problem that was not of my own making. 4. Overall good person and neighbor. I was hit by another car recently and Edwin explained my coverage, what to expect, and even offered to pick up groceries for me!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Kensington, MD area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Rhea Baker and her staff are wonderful- knowledgeable, professional and responsive. I always…read morereceive first class service from their office!

I highly recommend working with Natalie. She is very helpful whenever I need any assistance with…read moreany policy related questions. She is very thorough, patient, and always goes above and beyond whenever I have spoken with her. Rhea is very lucky to have someone like Natalie working for her. Keep up the great work!

I want to tell you about a great experience I had with my State Farm agent Kurt Sayce…read more I had totaled my car a few weeks ago. State Farm handled the claim quickly. I was nervous about the whole thing because I did not have a lot of experience with auto claim. They told me what to expect and calmed me down. They told me that my car was totaled. I had bought the car and had a loan on it. State Farm gave me a payout of $19,100 but my payoff on my loan was $24,000. I thought that I was going to have to pay $4900 out of my own pocket. Then Kurt contacted me and told me that since I had financed my car with State Farm that I did not own them anything more. Kurt told me that I had Payoff protector as part of my car loan. It was free and acted just like GAP insurance only better. What a relief! He made my day! I am so glad that I used Kurt's agency to finance my car with State Farm bank. That saved me over $4900 out of my own pocket! I will definitely use Kurt's agency on my next car loan. He is the best!

Both Kurt and Vickie Sayce are very professional. I wouldn't trade either one of them for the…read moreworld! They handle claims quickly and effortlessly and update me on changes by e-mail. I always go up to the office except in bad weather and even than I am treated like I'm one of the family. Kurt always keeps me up to snuff on my coverages and where I can save money. They work great together.

i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and…read morethey made wasn't pushy and were very kind on the phone.

I've been a Geico policyholder for well over a decade; actually twenty years or more. Currently, I…read morehave our three vehicles and a jewelry policy with Geico. I love the Geico app! It is so convenient! It is intuitive and a breeze to use for example to report a claim, a cracked windshield, schedule roadside assistance, or virtually anything you need to do to manage or use your policies! For example, driving to Ohio one Thanksgiving, we got a chip in our windshield and I reported it on the app., scheduled a repair at our destination, and received text updates regarding the repair which was fixed either that day or the next day at my Mother-in-law's house in Ohio! It doesn't get much easier than that! We had a nearly totaled automobile damage claim a couple of years ago and the Geico adjuster was so kind, thorough and easy to work with and kept us apprised of everything involving our claim throughout the entire repair process! Each time I have used their roadside assistance, their tow truck guys have always been on time, kind and courteous and have consistently done a great job, be it a lock out of a vehicle, a tire change, or just a "crapped out" vehicle. I've had windshield repairs done at my secure work facility, my home driveway, and my Mom-in-law's house that Geico arranged and paid in full, nearly every time. Their customer service for both automobile insurance and jewelry insurance is beyond kind! Every interaction via phone call has been positive with Geico resolving any confusion or issues each and every time. Their pricing is great, too! We have never been penalized, cost wise, for any claims we have had over the years! I shop our insurance around, especially prior to renewal, and Geico is easy to get quotes as well as being financially stable as they are AM Best rated as A++, or Superior, in terms of financial solvency. Thanks, Geico, for years of great service, great value, and great coverage options!

Each member of Sharon's team is great but, Kelly Grainger is exceptional!…read more Sharon Godfrey was my State Farm agent for about 2 years after relocating to the DMV from the NYC area. Honestly, I have never met Sharon in-person, only members of her team at the office in McLean. Throughout my tenure with her shop I mainly interacted with Kelly. Whenever I had a question about my policy (e.g. rate changes, coverage packages, and etc.) Kelly was always on top of it. So, when I purchased my first home in the area, I went to Kelly to see what State Farm could offer by bundling my auto and home insurance. Kelly and I worked on a dozen or so scenarios, but each quote was still more expensive than competitors. It soon became clear that we would have to part ways. Kelly knew it too. He leveled with me and said, "We know the value of money. And if you're not going to be with us, then you should know what to look for in a home insurance policy." Kelly coached me on how to find the best policy elsewhere, citing how other insurers do business. When I eventually cancelled my policy with State Farm, Kelly called me to make sure I got my refund on the remaining balance of my policy. When that got lost in the mail, he got the refund check resent. A personable, considerate and empathic guy, emblematic of my time with Sharon Godfery's team. I wish them all the best.

Absolutely agree with the other poster who said they never answer the phone, and there seems to be…read moreno way to get them to call you back. How can you get any service at all when they don't return calls or answer phones?

I don't know what Lynn's experience was but Griffin-Owens contacts me several times per year. In…read morefact, I hear from them more often than I do many family members! I have been a client for 20 years and they have helped me with claims, bills and even paid my premium once when I was out of town. These people are active in the town and are dedicated to our community.

From the owner: We have been proudly serving personal and business insurance clients since 1981, with locations in…read moreFalls Church, Herndon, Manassas, and Clinton, MD. Our success is built on the philosophy of helping individuals and businesses in the communities where we work and live.

I have been a long time GEICO Auto Insurance customer, first with my Ford Thunderbird and now with…read moremy Lexus vehicles. Lately, over the past 12 months, GEICO appears to have taken the practice of charging people in advance of the bill due date. That is to say, you pay your 6 Month Premium off inside of 4 months and are expecting to coast for the remaining two months before renewing. GEICO sends you a bill right away within weeks wanting PAYMENT FOR EARLY START OF THE COVERAGE. When you call and speak to their customer service representatives, you get a lot of incoherent information that makes no sense but they keep pressing you for the restart of your term 1-2 months before its due to actually start. When you ask them, what happens to the funds you have paid in advance if you choose to leave, they say that they will reimburse you for the extra months paid for. However, they refuse to put it in writing via email or written letter. GEICO has always been responsive when I needed auto insurance services and I am grateful but this advanced, early billing is questionable to say the least.

My husband and I was with GEICO since 2005. Called in October 2025, said we are switching insurance…read morecompanies for lower rate. Was told they can give me better rates than they're giving me now. Why wait till I'm ready to leave? To keep customers should have done it to begin with. One month later, tried to switch back, getting the run around. Need proof of residency, proof of registration. We still have our motorcycle polices with GEICO. Maybe I should rethink that.