i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and they made wasn't pushy and were very kind on the phone. read more

GEICO's customer service has been one of the most frustrating experiences I have had with an insurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it. read more

How long does it take to drive a company downhill? I had to file a claim against one of their insured, the absolute biggest clusterfuck I've seen. Rude, unprofessional, uncooperative adjusters and claims people who LIE to you without thinking twice, sinverguenzas. I've moved all of my business away from them, good riddance. The absolute worst. read more

Called Geico today, October 1st 2026, to cancel my policy given that my car was totaled and NOT DRIVABLE since September 1st. 2026. They said that if I cancel the policy, there would be an issue with the current claim. THIS IS FRAUD!! Why would there be an issue with the claim?; because I refuse to continue pay for a policy that I no longer need?! Michael Cuevas from the claims department is the person in charge of my claim. His phone number is 945-394-6551. This is completely unacceptable!!!! Typical insurance company fraud 101. **Do not get Geico** read more

I've been a Geico policyholder for well over a decade; actually twenty years or more. Currently, I have our three vehicles and a jewelry policy with Geico. I love the Geico app! It is so convenient! It is intuitive and a breeze to use for example to report a claim, a cracked windshield, schedule roadside assistance, or virtually anything you need to do to manage or use your policies! For example, driving to Ohio one Thanksgiving, we got a chip in our windshield and I reported it on the app., scheduled a repair at our destination, and received text updates regarding the repair which was fixed either that day or the next day at my Mother-in-law's house in Ohio! It doesn't get much easier than that! We had a nearly totaled automobile damage claim a couple of years ago and the Geico adjuster was so kind, thorough and easy to work with and kept us apprised of everything involving our claim throughout the entire repair process! Each time I have used their roadside assistance, their tow truck guys have always been on time, kind and courteous and have consistently done a great job, be it a lock out of a vehicle, a tire change, or just a "crapped out" vehicle. I've had windshield repairs done at my secure work facility, my home driveway, and my Mom-in-law's house that Geico arranged and paid in full, nearly every time. Their customer service for both automobile insurance and jewelry insurance is beyond kind! Every interaction via phone call has been positive with Geico resolving any confusion or issues each and every time. Their pricing is great, too! We have never been penalized, cost wise, for any claims we have had over the years! I shop our insurance around, especially prior to renewal, and Geico is easy to get quotes as well as being financially stable as they are AM Best rated as A++, or Superior, in terms of financial solvency. Thanks, Geico, for years of great service, great value, and great coverage options! read more

My recent experience with GEICO during a claim involving my daughter's (who is a minor) vehicle was extremely frustrating. Despite providing detailed documentation, timestamped photos, and later video evidence, GEICO repeatedly relied on statements from the repair shop (Douglas Collision Center) that were inconsistent with the actual condition of the vehicle. During the first repair attempt, the shop created new damage to the car and then claimed I caused it. GEICO told me the shop had video proof, which turned out to be untrue. Even after this was clarified, GEICO continued to defer to the shop's statements without requesting any evidence from them or reviewing the photos I offered. The assigned adjuster was dismissive throughout the process and stated that GEICO had "fulfilled their duties" and would not assist further -- even though the dispute centered around damage the repair shop created and a repair process that I had withdrawn authorization for. My written complaint sent on November 13 received no response from her supervisor. Only after taking the car to an independent shop was the full extent of the defective repairs, bumper misalignment, paint flaws, and a missing underbody panel documented and corrected. That independent shop ultimately obtained payment from the original repair facility and Geico for the corrective work, confirming that the issues were not caused by us. My experience included: * GEICO relying on statements from a repair shop that were contradicted by evidence * A failure to investigate disputed facts before making claim decisions * Dismissive communication from the assigned adjuster * No response from the adjuster's supervisor despite written notification * A refusal to assist further even after new damage caused by the repair shop was proven Based on how this claim was handled, I can't recommend GEICO for situations that require careful investigation, fairness, or support when clear evidence contradicts a repair shop's statements. read more

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I am very disappointed with how l was treated as a 50+ yr customer. This lnsurance company has caused me pure hell, l had changed my bank debit acct in which l do that with my bank accts and l tried to change the recurring bank pymt but wasn't successful so Geico wanted me to pay for 2 months only owed for 1; they took that pymt would not let me make the next month pymt Cancelled my insurance mind you l have been insured with this blood sucking comp for 55 yrs; now l have a penalty w/MVA because l wasn't aware my lnsurance had dropped. And l never got my pip money when l was in an accident 2 yrs ago. Never ever want to do business with this company again ‼. Bad business read more

They are completely unresponsive to your needs. They provide no reviews of rates. I am 71. I have never had an accident or a traffic ticket. Ever. I drive less than 10,000 miles a year. Why does my car insurance continue to be $130.00 a month? Or more. read more

26-Year GEICO Customer - Ongoing Insurance Reporting Issues and Account Concern I have been a GEICO customer for over 26 years, insuring multiple vehicles and properties. Until recently, my experience had been positive. However, over the past several months, I have encountered repeated issues that remain unresolved. In March 2025, after returning from overseas, I insured an imported vehicle immediately upon arrival. The vehicle remained stored until it was titled in Maryland in September 2025. In October 2025, I received a notice from the Maryland MVA stating there was an insurance lapse beginning on the date of titling. I contacted GEICO and was told the issue was related to the VIN format. I was assured it was corrected and that the required insurance verification (FR-19) would be sent to the MVA. I later discovered this was not resolved. On March 13, 2026, while attempting to register another vehicle, I was informed at the MVA that the violation was still active. I spent approximately 90 minutes on the phone with GEICO while at the MVA, but the issue was not resolved. I was ultimately told it would take several days to fix, and I had to leave without completing my registration after taking time off work. Three days later, I received notice from the MVA that GEICO had submitted the insurance information. However, the **insured date provided was incorrect**, and the issue remained unresolved. I then spent over **four additional hours on the phone with multiple representatives and a supervisor**, repeatedly providing the same case number and VIN. I requested several times to receive a copy of the information being sent to the MVA so I could verify its accuracy. I was informed that this could not be provided and that the information was only being transmitted electronically. I was told something would be sent through a "binder," but I never received any documentation. As a result, the only information I have received throughout this process has come from the MVA, not GEICO. I still do not have confirmation of what was submitted on my behalf. Separately, when I attempted to log into my account during this process, I found that my email address and password had been changed without my knowledge. I was able to regain access and secure the account, but I have not received any explanation regarding this change. At this point: * I have lost work time on multiple occasions * I have had to make repeated calls totaling several hours * I have been unable to verify what information is being submitted on my behalf * I have not received a response regarding my account concern It has now been several days since I raised both the reporting issue and the account concern, and I have not received any follow-up. After 26 years as a customer, this experience has been extremely disappointing. I am returning to the MVA again and can only hope that the correct information has now been submitted. I have also submitted this issue for review through formal channels and am seeking clarification on both the reporting discrepancies and account access changes. I am requesting that GEICO review this situation and provide a response. read more

I had a TERRIBLE experience with Geico. I been a Geico customer for over 20yrs and NEVER missed a monthly payment. However, when it comes to them paying claims they me the runaway. They go back and with repair shops regards how much a job should cost and the amount of time it should take. Meanwhile, I have a rental car that's over the 30 day policy and now I'm paying $30 for each day out of my pocket because Geico drag their feet with paying repair shop. I Definitely will be looking into getting car insurance with a different company. However, I find an insurance company that appreciate the customer. Not give the customer a whole bunch of Red Tape when it's time to pay out a claim. GEICO doesn't have a problem taking your money every month, but have a problem paying claims. BEWARE!! read more

With grandchildren riding with me, my tire blew about 10pm on the Capital Beltway (Wash DC area). After repeated attempts to log-in to the app, I spoke to a rep who referred me to a Roadside Assistance company. The company called, asked for my location --which I detailed to the Geico rep. Roadside assistance declined because the location was too dangerous. So I remained stranded. Geico's service was unsatisfactory, though in past they've performed well-- with professional and knowledgeable phone reps. Very disappointing; this incident was a fail. read more

GEICO is awful. They mishandled my claim badly: accepted the other driver's accusation that she saw Lowe's video (impossible without a subpoena), even though GEICO themselves were denied access without one when they tried in October 2025. Despite that, they reopened the claim (previously closed at 0% my fault) and shifted liability to 50-50 based on her unverified statement. They also used a tampered photo (edited months after the accident per metadata), sent blank PDFs as "photos," provided no repair estimate after 6 months, and ignored physics (low-speed impact can't cause the claimed damage). The stress worsened my anxiety. I canceled GEICO right after and found much cheaper rates elsewhere. Stay far away -- they're not worth the headache. Looking for a bad faith lawsuit now. STAY AWAY! read more

GEICO Insurance - Claim Experience Review GEICO has insured me for a little over a year. I've had GEICO in the past as well, though I went about seven years without needing insurance. When I purchased my vehicle, I was happy with everything GEICO offered and felt confident choosing them. That confidence changed completely after an auto accident on November 7. I was not at fault; the other driver had a DWI and a suspended license. Because of that, I chose to file through my own insurance, trusting that GEICO would take care of me. Unfortunately, that was not my experience. I was assigned an adjuster that I have never spoken to, and to this day, I still have not heard from Christopher Williams. I initially tried to file my claim online, but the system malfunctioned. When I called for help, Nasir instructed me to resubmit the claim. This resulted in duplicate entries, duplicate emails, and multiple collision reservations and drop-offs. Later, I spoke with David, who was kind and knowledgeable. He explained that the duplication occurred because of the earlier instructions I was given. Once I finally spoke with someone who genuinely wanted to help, I was allowed to take my car to the repair shop of my choice and was given a rental pickup time. After the weekend, I called to ask about next steps. That's when I spoke with Douglas, who was extremely condescending, sarcastic, and dismissive. The interaction was so uncomfortable that I asked for a supervisor. A supervisor named Jessica called me around 7:40 a.m. on a Tuesday, which is not an appropriate time to call someone who works. I returned her call after 11 a.m., left a voicemail, and never received a call back. I then spoke with Sam, who claimed to be over the claim adjusters. He repeatedly told me my adjuster was "busy" and would contact me. He even attempted to call the adjuster while I was on the phone and couldn't get through. I was assured, again, that I would receive a call. I never did. To make matters worse, the State Farm adjuster handling the at-fault driver's claim also could not reach my GEICO adjuster or Jessica. He was routed to a random adjuster named Jason, who could only read notes and provide no real assistance. The entire process was unnecessarily stressful. I was not at fault, yet GEICO provided no meaningful support in navigating my own claim (with them). The only person who truly helped me was Shae, whom I spoke with recently. By that point, I had already had an active State Farm claim since the first week after the accident; information that Sam, Douglas, and Liam showed no interest in, and therefore I did not even think to mention again. Shae was the first person who actually listened and assisted. I plan to move into a rental in the next month or two, and because of this experience, I will be finding new insurance. I cannot stay with a company that does not value its customers or provide basic communication, especially when the customer is not at fault. I do not recommend GEICO. If you need help during a claim, be prepared to be stuck in limbo for months. read more

Just when you think they can't go any lower, they show how diseased they really are! I wrote the review about how Gieco treated me with my car policy. I kept the homeowners because I was too nervous to change based on my mortgage holders own reviews. Anyway in April Geico too out the yearly premium payment from escrow, last month out of the clear blue they raised the premium 3000 dollars and wiped out my escrow! They thought I wouldn't catch it but I did. I cancelled that crap the same day and replaced it with USAA, which was cheaper per year than the original quote from Todd Gecko 's company. In my opinion this is and age targeting tactic they're using. They couldn't tell me why the premium increased $3000 I had the car policy 20 years, I had the Homeowners 8, All of a sudden both were increased with no explanation . IF YOU HAVE GIECO DROP THEM, IF YOU DON'T, DO NOT AQUIRE THEM! TODD GECKO IS ONLY WORRIED ABOUT HIS SHAREHOLDERS! PEOPLE MEAN NOTHING! Screw you Todd OK this story gets better!!! Geico was forced to take an "L" because I cancelled the policy. They owe me $5049, they proceeded to send the check to an address I haven't lived in 15 years!!! YOU CAN"T MAKE THIS S$#T UP! Mind you, this is homeowners insurance I've had for 8 years! All of a sudden they don't know where I live! They knew where I lived when I cancelled the auto policy and owed $49! This was intentional believe me! THIS IS HOW GEICO THINKS ABOUT YOU! BEWARE! read more

We switched to GEICO around 18 months ago. 1. Their rates for our area were the lowest by a significant amount. 2. The discount for home and auto was tremendous. When we had a boat, we had one insurance company and then GEICO for the boat. They were the cheapest on the water as well! So the other day while in a city roughly 200 miles from home for a meeting I had an accident (as in I hit something in a parking garage. Not a person or other car). One call and everything was taken care of. Literlaly everything was done in a single call. Then, the local agent called to make sure I was physically ok. The adjuster called to let me know the next steps. If I could give them six stars I would! read more

Hey Geico, so you think that your practice in extortion will continue, do you think that lizard is cute enough for the atrocities that's your insurance doesn't cover and just because the police enforce your automobile insurance practices that you're somehow above ethical practice? That the profits you have bilked innocent senior's out of, their small social security checks that you've decimated for your greedy lifestyles leaving them penniless because you strongarm and threaten them with overdue bills and credit reports is how this works? Let's review, long ago the insurance salesman would go door to door begging for people to enjoy the security of having insurance and they slammed the door in your face insurance salesmen threw themselves off of cliffs from depression rejection and disapproval. Somehow thru stupid make light of mascots and cute little caveman stories you've duped yourself into believing you can continually manipulate and extort people because of the mandate in the seventies. If I stop paying you I'm not required to tell you a damn thing I've fired you pick up your pride and get the hell off my property . It's none of your business who I get insurance from now and your trespassing on my rights as an American citizen to privacy and the right to choose . Just because innocent senior's unknowingly overpay and your threats frighten them dosnt mean that ish works with me , so when your not covering me ,I haven't made a claim and I don't pay you ,you already cancelled my policy notified the police and began claims paperwork to extort me further by threatening credit and producing a bill that I'm under no obligation to pay you. When people pay insurance for ten years never have a claim never have an accident and pay you2500 to 10,000 dollars yearly or more cause that's a low-ball you've received 25,000 to 100,000 dollars and I miss one payment you cancel the policy notify the police and go about your passive extortion income day and I the loyal customer gets absolutely nothing in return ,no discount no money back I've essentially paid you for what if and there's no if to be paid mutiplty that by the millions of customer's you've extorted and we're talking big bucks now ,makes paying accident claims as little as possible seem like chicken scratch.compared to the trillions you rip from people's hard earned bank accounts. Well guess again , your ratings are so low you might just scrape bottom.And your going to be investigated for fraudulent activity ,elderly abuse , and extortion , unfair practices , aggressively manipulating people ,the list is growing because you know what you do is illegal , you've done enough to rape society of their freedoms and money .it's beyond plain to see that your big money scam days are dwindling,and a united society will be bearing down on you with full justice . If lawmakers and vehicle makers really wanted to save lives ,cut insurance costs,and save trillions in repairs ,medical bills , etc they could mandate vehicles that go no faster then 45 50 mph no more high speed related deaths no more chases dramatically decreasing speed related injuries therefore cheaper insurance. But the politics like the profits and the insurances rake it in while collaboration on several fronts team up to extort,steal and use people to get paid for nothing. Now your heads are so big that you think I'm going to pay you for insurance I won't have from Geico, no policypolicy because your fired and I will never use Geico again I'm not paying you for nothing you already got my money and never have you said thanks, sent me flowers gave a courtesy call nothing but raise my rates for nothing and complicate my life . You don't care and you'll be going out of business soon judging from your trac record , and when you're down on the street with no insurance don't come looking for me because If you see me you better cross the street and look away or I will eat you like a pack of wolves . read more

GEICO Corporate Office - Geicos face when I see them in court, - Auto Insurance Near Me - Chevy Chase, Maryland

Definitely do not recommend. I was recently rear ended by a young woman and so we worked directly with Geico (her insurance carrier) to file the claim and coordinate repairs. The initial customer service was fine however once we started working with the body shop we realized that the Geico's reimbursement rates were about 30% lower than area average. They advocate cheap parts, cutthroat wages, lower quality repair techniques, etc. Be prepared to pay out of pocket if you want your vehicle returned to its pre-loss condition. read more

I was a Geico car insurance customer for 15 years... and then I had a minor claim. What a circus as their adjuster offered a set amount without even looking at the vehicle. The Gecko turned into a Python (I hate snakes) as I fought for every penny in appropriate repairs and OEM parts. Needless to say, I am no longer a Geico customer. They're the worst. Geico might save you a few bucks up-front but saving 15 minutes in exchange for 15 days of lost time is hardly a bargain since the measure of insurance value is in post-accident performance. Finally, in desperation I wrote to the CEO and carboned the adjuster -- that seemed to focus his attention. As always my friends, shop around and here's a thought, use Yelp. I wish I did 15 years ago. Never trust a cartoon mascot, including Cap'n Crunch. One fictitious star. read more

GEICO removed 1 of my cars from my auto insurance policy, in error. I was a loyal GEICO customer for over 10 years and have always been honest and transparent in all of my dealings with the company. I clearly outlined the facts, as there were ongoing misunderstanding regarding ride‑share activity. My previous car was used for driving. I fully disclosed this to GEICO at the time. I purchased a separate commercial/ride‑share insurance policy specifically to cover that car . In September 2025, I was involved in an accident while I was driving in that car for ride share . I immediately informed GEICO, but no claim was filed with GEICO. The separate commercial/ride‑share insurance policy i purchased handled the claim entirely. Since that accident, I got a new car;I had not driven or been registered to drive for ride share . I have provided documentation from both separate commercial/ride‑share insurance policy and ride share company confirming this. In October 2025, I purchased my new car strictly for personal use. This vehicle had never been registered with ride share, never driven for ride‑share purposes, and never used commercially. The new car was added to my GEICO policy (my husband's car had been on the policy for years already) without issue. However, in April 2026, 6 months later my new car was unexpectedly removed from my policy based on the assumption that I was driving for ride share -- which is incorrect. I was very clear: I do not drive for ride share I have never driven my new car for ride share. I have never attempted to misrepresent information or commit auto insurance fraud I have acted in good faith at every step and provided documentation to support all statements above. Yet the fact that i was honest about doing ride sharing in my old car; which i purchased commercial insurance for; I was kicked off having a whole new car. No email no phone call, just a do not renew put on my car with no attempts to verify if their assumption was correct or not! I received fees from the MVA due to the lack of insurance coverage and i was never notified i was dropped from Gieco. Driving my kids around uninsured!! I cancelled my policy taking my husband's car and my new car to a new auto insurance company. ****Gieco! read more

After 5 months with no closure on my case, the opposing insurance company stayed in touch with emails and calls. Gieco being my insurance during the incident has not corresponded. The case was finally closed and Progressive walked me through next steps because Gieco couldn't seem too. The entire experience with Gieco has been pathetic at best. I'm sorry I was a customer for so long read more

They canceled umbrella coverage after over 30 years of auto and home. Canceled due to MINOR accident in Dulles Airport access road when approaching curb drop-off. No deliberation of fault, just assigned to us from a statement. 2nd accident in 5 years was the excuse. This minor accident was a teen driver driving into our rear corner from behind as we turned towards curb AHEAD of them. Likely no damage to their car as ours wiped off from where they drove into our tire/wheel. No discussion, just canceled the umbrella coverage (only $180 or so a year) but remained happy to collect our auto premiums. Seems like a bad choice for a 30+ year customer with little to no other claims over that period. Saved money signing with Erie who carries my business coverage. read more

Don't switch to GEICO. I was with them for 20 years and just recently left for another insurance company. GEICO has low rates but deplorable customer service, It's impossible to contact them by email, phone or app. I had a billing problem, and they retroactively cancelled me with no communication. Is that even legal? So, after a day of trying to get to talk to someone unsuccessfully, I got a different insurance company that answers their phone! It's well worth the extra $5 a month. I have a feeling that they have cut all operating costs to lower their policy rates, and in the end, we pay with really poor service. read more

Customer service is appalling. If I could leave negative stars I would. I called for help with a claim I submitted through their application, the date was wrong and I advised the agent of this several times. She advised she would be happy to help and advised she would need to submit two separate claims to meet my needs. She then advised she would need to submit them to a review by an adjuster, and the adjuster would contact me. She then called back a couple hours later and advised of my coverage cost. One was higher than it should have been and when I asked why she advised it was because of the date submitted "online"... to which I replied that's what I had contacted her about in the first place. She said there was nothing she could do, so I asked for a supervisor. She then put me on a 20+ minute hold. Then called me a second time claiming the active call I was in dropped and she had to call me back. After another 20+ minimum hold she advised she couldn't get me a supervisor today. I called back and was on hold for 10+ minutes 2 separate calls. I finally called the main line just to reach an agent who refused to help and in the middle of me speaking she transferred the call. read more

If you have a straight-forward insurance need (car, primary home) I guess they are OK. However, if you have something more complicated (i.e. second home, VRBO rental, a residence in California) it is a time consuming "who's on first" routine filled with long hold times, unknowledge agents, and being bounced around. My advice - find a broker and skip Geico. read more

What I'm about to describe actually happened late 2017 or early 2018rly 2018. I have the email trail, but because of how it happened it would take me a bit longer to pin down the exact date. Geico and Caliper have it, claim # :0370914670101074-01. Anyway, at that time Caliper Collision (caliper) was Geico's preferred collision shop in that area. We have a 2014 Camry mostly driven by my daughters. Apparently, in certain parking scenarios there are curbs high enough to catch the front bumper. If you're not careful it can mess up your bumper. That's what happened in this case. Update: my daughter reminded me that the damage was actually caused by running over something that fell off of a tractor trailer while driving on the highway. It was a comprehensive claim with Geico. I'd been with Geico about 9 years, so I used them to get the bumper fixed. They put Caliper out as their go to in these cases. I didn't think much of it. As long as it got fixed... Well that never happened. They didn't replace the bumper. They jury rigged the existing bumper. I took it back to Caliper at least twice, maybe 3 times. The first 1 or 2 times I took the car back to Caliper, the adjuster was helpful to a point. Eventually I ended up with a different adjuster. When I took the car back to Caliper the final time, the new adjuster claimed there were gaps in the notes, and because of the time between bringing the car back, it could've been new damage. What she said did make sense, but the issue was the same (the bumper kept popping out along the right side seam and would not properly connect to where the wheel well liner was between the bumper and the chassis. There are 2 plastic keepers there to keep everything in place, 1 of them would not stay connected. That was always the issue. The new adjuster was not helpful at all. I dropped Geico. Fast forward to now. We still have the car. I decided to buy a new bumper and put it on. There are a number of useful videos on YouTube. I removed the old bumper. When I went to put on the new bumper, there was nothing to attach the bottom anchors of the bumper. I looked at the remainder of the video, and figured out the splash guard was missing. There was not a trace of it. No screws, nothing. There is rust on some screw holes but no screws. It appears Caliper never replaced the splash guard. Bottom-line is, the bumper attaches to the splash guard, and without it, the bumper cannot be properly installed. Caliper was supposed to fix it the right way, and they didn't. Geico approved Caliper's solution. I attached a few photos. This link will show what the splash guard looks like on the same kind of vehicle, and what bolts attach directly to the vehicle: https://www.youtube.com/watch?v=pjnVHp15a6Q read more

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Today I received an email confirming that my homeowner's insurance coverage had been reinstated. That was a huge relief, as I wasn't going to trust it had been done until I saw it in writing. Elizabeth sent me a very nice email and I have put it in an online file I have for Travelers. read more

They withdrew money from my checking account but say they have no record of the transaction and I have to go to my bank and get confirmation of a payment the took over a month ago. Then they charged me a 5 dollar fee to use my debit card to pay for the first payment on the policy and was never told this our I would have used a different way to make the payment. read more

I have been a loyal GEICO customer for 10 yrs! Never was late or never missed a payment. I recently had a fender bender (first in 10 yrs) so I needed their help to repair my car. Unfortunately, my vehicle was in the shop for 4 weeks (not a major damage and it's not a rare car) with an unbelievable six (6) repair supplements going back and forth with the repair shop! My case has been passed on to multiple people specifically within the department handling claims adjustment and coordination with the repair shops. It's apparent that the people handling my case in the claims adjustment department are: 1. Not trained properly -- to coordinate and work properly with the repair shops -- don't know much about cars bec they can't get the right parts assigned to the right car (poor knowledge and details about vehicle models) -- they give inaccurate information or they do not communicate properly; I was told that a repair supplement was already approved yet when it came time to release the payment to the repair shop, they said it was not approved in the first place so the payment cannot be made 2. Customer service is unsatisfactory -- I am the customer yet I am the one who keeps on calling them to give me an update from the crazy situation of the back and forth of the repair supplements (which cause the lengthy repair delays); -- they rarely answer and return calls despite me leaving multiple voicemails; they don't even share their email addresses so there's no way of writing to them Because of the above, I was supposed to get my vehicle from the repair shop on a Friday (4th week) but due to this blunder, it's took another several days before I got my vehicle back. They seem to care little about you as a customer, (specially those who have been loyal for yrs)! They are not living up to their end of the deal -- which is to take care of customers in the time of need. read more

Exorbitant rates and not so exorbitant return.... Customer over 20 years looking to get out immediately....

The roadside assistance through Bridge Towing and Central Towing is horrible. I waited over 4 hours and they continued to lie and say the driver was finishing up a job and coming. Totally dishonest. Geico did not offer an alternative Towing company and did not even follow up. Terrible service and complete lack of professionalism and compassion. read more

Hit a deer and Geico called it a "no fault" and "Act of God" accident. They wouldn't waive the deductible but told me that I would not receive an increase in my premium - so what happened? Got a 28% increase! When I confronted them they claimed it was an across the board increase yet friends and family have not received an increase. Auto and home insurance is a scam. Any time a claim is filed the premium goes up no matter who is at fault. Of course Geico CEO Todd Combs must maintain his multi-million dollar salary! read more

Geico reputation just couldn't get that low. They withdraw my money and are not wanting to cancel the policy and send a refund. They are coming every single time with more requirements to cancel the policy which are not stated in the Geico-client policy. I've been on the phone, via email, chatting with techs, and all forms of communication with them, however, every day they persist in retaining a customer that clearly is NOT happy with their services ANY LONGER. Geico should not be keeping displeased customers with their service which only increases their already low ratings here in Yelp. Is it money the only thing you Geico cares about? read more

I would love to post a zero star review if I could. Today I had the worst customer service experience ever. All I want to know is why the quotation I received for a used automobile is higher than the quote I received for a brand-new vehicle. All I need to know is why. But the agent--who hasn't even mentioned her name--is so uncivilized. I feel like an idiot because you keep asking me to repeat myself. We have been a devoted client for over five years; we never have made a late payment. There has only ever been one accident before. However, what happened to us today was so disheartening that we are thinking about switching to a different provider. The fact that we pay every month yet never receive a response to our inquiries is just intolerable. Don't think we're stupid; for example, if you dislike your work, quit it and stop having to cause suffering in the lives of others. read more

I called the phone line for GEICO to book a quote for a brand new Mercedes GLE(e). I asked for a quote for the maximum deductible for full coverage. The operator refused to quote for maximum deductible. Only minimum deductible , I so just hung up.... read more

I would give them 0 stars if I could I would not advise anyone to use them as an insurance provider they are predatory someone was upset that I found a lower rate at another company in May and I decided to leave, GEICO then falsely reported me to M.V.A. for having a lapse in March read more

I had an accident with a 16 year old who was ticketed for not yielding at a yellow light to me who had a green light, I was going the speed limit etc. Their adjust says he will take care of their client car but not my car, first it was my headlights were of, I proved to them they were on, then it is now I should have been able to avoid hitting their clients car, I said then you should file a claim against my insurance, you bozo, so I suppose it appears that insurance companies clients will be covered but the opposing party is on their own, no ACCOUNTABILITY...... read more

Absolutely the worst experience ever, and all over an old car that was rear-ended. Could have been handled in about 48 hours, but they threw every possible delay, maneuver, wrench, etc. to try and pay the minimum, if anything at all. In fact, we ended up dropping our claim and claiming on our own coverage, just to get through it. Then our company went after GEICO for reimbursement, which was fully recovered. Just don't do it. Why would you, when there are so many other choices? (Like hundreds, right?!) read more

GEICO Corporate Office - Auto Insurance Near Me - Chevy Chase, Maryland

Geico has been my automobile Insurance for over 20 plus years in a prompt and professional manner. Overall, my experience in working with skilled professional's like Lina Ortega, David Hall and Philip Davin has been an absolute pleasure during this difficult time. They are reliable, courteous and knowledgeable with exceptional customer service, and consistently exceed my expectations. This Claims Team was able to answer every question with respect and understanding of a novice customer from start to finish. Thank you all for your patience this team is truly an asset I intend to tell all my friends and neighbors about Geico read more

I've been with Geico for legit 10 years. During my years with them I never really encountered any major problems or issues, until that is when my wife was in a recent accident. The accident my wife was in was not her fault and the driver called All-State and took full accountability. During this time we were suppose to be paying $220.00 a month, but we were using the Drive Easy App which placed us at $187.00 a month. Then out of nowhere our rate from $187.00 to $250.00 a month. Geico claimed it had nothing to do with the accident, but a State rate hike. How funny from January through April we don't get told anything about a rate change, but magically after the accident they immediately sent us a new bill going from 187 to 220.... Geico again claimed that it had nothing to do with the accident, but would be sending us proof that the State allowed a price rate change.... Never received any documentation in regards to why the change, but all I received from Geico was just a verbal hey we were approved by the State Of Nevada to raise rates. They Geico even told my Lawyer that they would send us proof of the rate increase that they requested to Nevada. Never received anything from Geico except false statements. The Drive Easy program is a utter joke, I call it the bait and switch, get you to believe your actually saving money for the first few months before your insurance renewal is needed, then hit you with a new bill claiming a rate hike! Now on May, 12th, 2023, I was talking to a rep named Josh who basically was one of the rare reps that actually do there job and spent a good 20 or, so minutes on the phone with me getting me the declaration page, going over the rate increases, and even the Drive Easy program... Yet why do I give them a 1 star, this is strongly due to the lack of customer service they still have. Josh was number 9 employee that I spoke to, so basically 8 reps before him could not help me period and basically lied to me about techs from the drive easy program would contact me, obtaining the declaration page, and etc... Geico use to be a solid choice, but they are definitely not a first pick anymore. Imagine being disconnected on accident by one of their employees and even wait for someone to call you, back, but no fail they don't call you back, so now you need to contact them back after being disconnected and now must explain all over again why your calling.... read more

Forcing you to use their online system - no person available to speak to. THE WORST CUSTOMER SERVICE IN AMERICA!