i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and…read morethey made wasn't pushy and were very kind on the phone.

GEICO's customer service has been one of the most frustrating experiences I have had with an…read moreinsurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it.

Mindy Aquirre has been my agent for about 10 years. No matter my request, her team always comes…read morethrough. I'm glad to be one of her satisfied clients.

Veronica was quick to respond, understood my concern/question and said she would take care of it…read moreright away. Couldn't ask for anything more.

I have been a State Farm customer for multiple years. Starting from when I just needed rental…read moreinsurance, to personal property, and then auto. The staff at Jon Laskin's office (I specifically work with Jennifer Luca) has been exceptional. They are responsive, efficient, and never hesitate to answer any question regardless of how silly. When car shopping, Jennifer and team were able to provide rates while I was looking at various years, makes, models, and packages. They have also been great at dealing with multiple transactions at one time, such as trading in a vehicle and replacing it with a different one on the same day. I would not hesitate to recommend anyone to their team (I have) and look forward to working with them for any future needs.

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

You'll notice all the 5 star reviews aren't for people who've actually had to file a claim…read more Save yourself the frustration and go with another insurance company. A massive tree fell on our house and they didn't do a thing, acted like they couldn't care less and told me to call the 800 number. It's now been 6 weeks and we still don't have a check from all state. My neighbors across the street had major damage the same day and got their check from Geico in a week. I don't know what we pay these people for, and will be switching as soon as we can.

I have been with allstate for over 10 years and very pleasant with julia! julia is so friendly and…read moreprofessional! julia was helping me to save so much money! cant thank her enough!!! 5 stars for julia's excellent customer service!!!

David Elie went above and beyond in finding me a homeowners insurance policy at the last minute…read morewhen mine was canceled. He gave me two options and thoroughly explained the coverage. Great customer service- highly recommend!

Dave is highly responsive and explains things thoroughly. I chose this insurance agency based on…read morethe yelp reviews and I was not disappointed. He was able to work around our busy schedule to get the information we needed. And I was even more impressed that he answered the phone and helped us through additional questions we had after he had signed us. I would definitely recommend!

Sarah, the agent I worked with at the Jeffrey B. Conley Insurance Agency, was perfect! She wasted…read moreno time answering my questions and seems to now insurance inside and out. She was very polite and an excellent communicator. Waste no more time and give them a call.

Working with Nicole and the team was amazing and made the process easy along with saving money!…read moreHappy to be back in the State Farm Family!

The experience and help I received from my GEICO Agent,…read moreMonica Edouard was amazing. She was very knowledgeable and helpful. One of the best agents I've spoken too. She helped me get the best rate for Auto and Renters Insurance. Definitely will recommend her. Great job.

I called GEICO to find out why my insurance premium increased at renewal time. It's completely…read moreunfair for your insurance to go up for no reason. They offer you a discount and then make you pay for the discount and even more on top of that

Zero Customer Service Ethic…read more State Farm made a mess of my policy data. One of my vehicles disappeared from my policy for several weeks, other vehicles were added briefly, and non-related drivers were added. None of this was Mr. Munson's fault. However, throughout the entire ordeal that spanned two months or so, he never reached out to apologize on behalf of State Farm. As the public-facing representative, he should have made an effort to contact me, apologize and try to make the situation better. Despite being cc'd on several emails over the course of the issues and multiple direct emails from me to him, he never replied or responded once. If he had, I might not have canceled my State Farm auto, home & umbrella policies after 40 years of being a customer. Good job, Mr. Munson, you helped cost State Farm ~$3,000/year. The staff was professional, communicative and did their best to make a bad situation better. Not Mr. Munson. He was completely inept at customer relations.

I paid my homeowner's and auto insurance premiums without delay for eleven years, and the very…read morefirst claim I made, they delay-deny-defrauded for eleven months. I had to hire a PCA just to get them to honor their own contract. This man is a liar in the service of thieves. You are no more insured when paying your premiums to State Farm than to an addict on the street corner.

CB Chambers insurance has provided me with immense value. Their customer service has been top-notch…read moreand I can always count with one of their team members to help me. I would recommend that you speak with their team when it comes to insurance. Leaving a large company to get better service is worth it. CB Chambers will deliver.

Great customer service reasonable price I will choose this agency and I will recommend to anyone…read morewho need auto insurance.

Tania was EXCELLENT! She was a great listener , personable, kind and attentive to our needs. Tania…read moregave us great comfort and confirmed all of our information. Our insurance was definitely an unexpected SURPISE for us! My husband and I are so blessed and excited for this journey with State Farm! Thank you! Thank you Tania!!!

Leslie is wonderful, and her staff is great. She is smart, thoughtful and gives great advice…read more Without ever overpromising, she delivers outstanding performance. We highly recommend her!