i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and…read morethey made wasn't pushy and were very kind on the phone.

GEICO's customer service has been one of the most frustrating experiences I have had with an…read moreinsurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it.

Mindy Aquirre has been my agent for about 10 years. No matter my request, her team always comes…read morethrough. I'm glad to be one of her satisfied clients.

Veronica was quick to respond, understood my concern/question and said she would take care of it…read moreright away. Couldn't ask for anything more.

You'll notice all the 5 star reviews aren't for people who've actually had to file a claim…read more Save yourself the frustration and go with another insurance company. A massive tree fell on our house and they didn't do a thing, acted like they couldn't care less and told me to call the 800 number. It's now been 6 weeks and we still don't have a check from all state. My neighbors across the street had major damage the same day and got their check from Geico in a week. I don't know what we pay these people for, and will be switching as soon as we can.

I have been with allstate for over 10 years and very pleasant with julia! julia is so friendly and…read moreprofessional! julia was helping me to save so much money! cant thank her enough!!! 5 stars for julia's excellent customer service!!!

I have been a State Farm customer for multiple years. Starting from when I just needed rental…read moreinsurance, to personal property, and then auto. The staff at Jon Laskin's office (I specifically work with Jennifer Luca) has been exceptional. They are responsive, efficient, and never hesitate to answer any question regardless of how silly. When car shopping, Jennifer and team were able to provide rates while I was looking at various years, makes, models, and packages. They have also been great at dealing with multiple transactions at one time, such as trading in a vehicle and replacing it with a different one on the same day. I would not hesitate to recommend anyone to their team (I have) and look forward to working with them for any future needs.

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

Tania was EXCELLENT! She was a great listener , personable, kind and attentive to our needs. Tania…read moregave us great comfort and confirmed all of our information. Our insurance was definitely an unexpected SURPISE for us! My husband and I are so blessed and excited for this journey with State Farm! Thank you! Thank you Tania!!!

Leslie is wonderful, and her staff is great. She is smart, thoughtful and gives great advice…read more Without ever overpromising, she delivers outstanding performance. We highly recommend her!

Zero Customer Service Ethic…read more State Farm made a mess of my policy data. One of my vehicles disappeared from my policy for several weeks, other vehicles were added briefly, and non-related drivers were added. None of this was Mr. Munson's fault. However, throughout the entire ordeal that spanned two months or so, he never reached out to apologize on behalf of State Farm. As the public-facing representative, he should have made an effort to contact me, apologize and try to make the situation better. Despite being cc'd on several emails over the course of the issues and multiple direct emails from me to him, he never replied or responded once. If he had, I might not have canceled my State Farm auto, home & umbrella policies after 40 years of being a customer. Good job, Mr. Munson, you helped cost State Farm ~$3,000/year. The staff was professional, communicative and did their best to make a bad situation better. Not Mr. Munson. He was completely inept at customer relations.

I paid my homeowner's and auto insurance premiums without delay for eleven years, and the very…read morefirst claim I made, they delay-deny-defrauded for eleven months. I had to hire a PCA just to get them to honor their own contract. This man is a liar in the service of thieves. You are no more insured when paying your premiums to State Farm than to an addict on the street corner.

Sarah, the agent I worked with at the Jeffrey B. Conley Insurance Agency, was perfect! She wasted…read moreno time answering my questions and seems to now insurance inside and out. She was very polite and an excellent communicator. Waste no more time and give them a call.

Working with Nicole and the team was amazing and made the process easy along with saving money!…read moreHappy to be back in the State Farm Family!

Allstate and the office of Shane Smallwood can't be beat, if you need insurance call them you WILL…read moreNOT be disappointed!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Chevy Chase, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I love to help people out and am more than willing to assist customers in any way I can. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Richard is outstanding! He's been very helpful in obtaining business owners' policies for our two…read morelimited liability companies, as well as a workers' compensation policy for one of them. (Our previous carrier, The Hartford, would no longer write workers' comp policies for D.C. businesses ; we then switched all our polices to Richard and State Farm.) Moreover, Linda Cromer-Evans, Richard's office manager and a true professional, has readily assisted us with questions we've had over the years. We couldn't have had a better experience than with Richard/State Farm!

These guys are outstanding. I have been with State Farm for several years and have never really…read morethought twice about them until recently, when I had, in rapid succession, one jewelry claim, one personal property claim (also for jewelry) and then a huge loss when a tree struck my home in September. State Farm was amazing, from my agent visiting my home personally to my adjuster who WAS AWESOME (go Gina B!), to the people on the phone, to the subcontractors, I could go on and on. When the tree hit, I was displaced with my two dogs. First I was moved to a pet-friendly hotel and then I was placed in a lovely pet-friendly apartment in Bethesda (my choice of location). I was out of my home for six months, so it was significant. Everyone made it so clear that the first order of business was my safety, my comfort and keeping inconveniences to a minimum. No one ever qualified any statements with any hint of things not being covered or me reaching my limits of coverage. I was amazed at how genuine and sincere everyone was. Not only that, but everyone was also on their game 100%. For many reason, I chose to sell my home after the damage was repaired, but one contributing factor was that I was certain that as fantastic as everyone was, business is, after all, business, so I thought for sure I would be dropped by State Farm and stuck with some cut-rate coverage at an astronomical rate. That said, no one ever even hinted at dropping me, and when I needed renters insurance, well, to quote a phrase, State Farm was there. They are also covering my rental property and car. State Farm, as long as you want to cover me, I'm yours for life. This experience was really harrowing, but would have been made so much worse if not for you. I kinda love you. xoxo