Rude associate Named John, he laughed at me when I asked for maintenance records. Unrealread more

This location is engaging in predatory upselling to vulnerable individuals. My daughter brought…read moreher car in after 2000 kilometers service. The manager, a Mr. Harsh Singh insisted that not only did she need an oil change, he upsold her on a "fuel system flush," which consisted of them dumping a bottle of fuel conditioner in her tank and charging her 79 dollars for an item that I can purchase at my local auto supply store for no more than 10-20 dollars. This fine gentleman told her that the 79 dollars was half price. This vehicle has 34000 kilometers on the clock. Avoid this location and probably the company at all costs. They also refused to give my daughter a detailed invoice in an attempt to cover up their dishonest business practices.

SEVEN DAZZLES IN DISTRESS! Took my parents car on a girls…read moretrip and the car dash board kept yelling at us. Pulled over at Pro oil change and panicking asked for help. The kind gentleman took a look under the hood and under the car. Added oil, topped off the windshield washer fluid and checked out coolant. The staff was just so helpful and friendly. Didn't laugh at any of my "girly" questions. We have so much more peace of mind driving now on our long road trip. Thank you guys so so so much! Truly appreciate all your help!

NEVER AGAIN!!!! Have been going to Pro oil change for quite…read morea few oil changes now and the upsell is always strong, but this last change was a bad experience. I was asked if I had any coupons and told them I would be using my Groupon today. Within minutes the fellow came over to me with the dipstick in his hand and said my car was out of oil. (I know for a fact that it was not) He then said they were going to do a engine flush to fix the "Gunk and Sludge" that was making the engine use oil. I refused and he tried to get me to buy some Lucas treatment. I refused it and said I would check with my mechanic friend. He replied with...Whats he gonna do? Anyway he asks me if I want anything else checked,I said I just want the oil change. I am treated very unfriendly and he comes and shows me the dipstick and says full now but still dirty!! Upon checkout he was very unfriendly not offering me any coupon for the next service like he did to the customer ahead of me. I looked at my invoice and it stated that the washer fluid was topped up,but it was still dry. I called them to complain and they said they would get back to me ...still havent heard a word.. STAY AWAY!!! unless you want to pay through the nose

We got an estimate few months ago for an oil change and were told that BCAA members always…read morereceived a discount. Well, we took our car in on Thursday and were charged the full price and were told that it was just a promotion that was on at the time of the estimate. That's not what they told us then. They said BCAA members ALWAYS receive a discount. The person ther was not overly friendly either.

Terrible service, slow and did not even do the job properly. would not recommend to anyone…read more Changed winters to summers and they took 90 minutes to do this and then one tire seriously over inflated and one seriously under inflated and they mixed up all the wheels and TPM sensors.

i will in a regular bases let the public know of the pressure sales approach from Mr Browne…read more Promises and more promises I will tell him what I want and he told me what I wanted. Pressure sales . As long as I have this Tucson I will let the world know the manipulation that takes place to a woman shopping alone. When I sat in the car I said too big, too expensive. I was told why it was not big gas mileage Was good. I will never recommend Kelowna Hyundai It is more about the sales man reaching his goal for the month not my needs And I would sure like to get rid of this vehicle but again I would loose

The service department is, in my opinion, a bunch of fraudsters. As with many hyundais, my car was…read moredrinking oil at a ridiculous rate. I was told that Hyundai was warrantying these defective engines, so went to the dealership (the only reason I would ever go to the service department of a dealership) to inquire. They told me to go through the process of oil consumtion testing, going back there every 1000km for 6000km, which I did. It proved it consumed too much oil. Then they said they had to do a "boroscope" to check the cylinder walls for scoring. They said it would cost $200, but that would be paid back if it failed the test because it would be covered under the warranty. It failed the test. Then they said that they'd take pictures (another $200, nonrefundable) of it for the report to Hyundai or I could prove I'd had oil changes done regularly. Given that it had been 5 or 6 years of ownership, going to multiple different garages for oil changes, I opted just for the photos. A couple days later I get the call that the warranty was declined. Apparently cylinder wall scoring is not a criterion they consider for this particular engine's warranty... it's only "bearing rod clearance" that is a consideration, and they could tell my car didn't have that problem because they'd hear it knocking... no diagnostic time needed for that; apparently it's quite obvious. It certainly wasn't noted in the diagnostic report I received. I told them then that I expected my $200 boroscope fee and the $200 photo fee refunded, as apparently that was completely irrelevant to the warranty claim, which was my one and only objective that I stated clearly at the outset. Nope.. no refunds. I posted this story to Facebook, and within a day or two the service manager contacted me wanting to review the case. Long story short, he told me from the photos it appeared my oil hadn't been changed regularly, and that was possibly the reason the walls were scored, so that's why Hyundai wasn't going to cover it. I then went around to the shops that I'd gone to for oil changes and gathered the record. It turns out I'd had my oil changed regularly at less than the 6000km interval they suggest... usually around 5400km. The funny thing about that was that EVERY ONE of the shops, when I asked for my service record asked "Oh, is this for a Hyundai or Kia?"... followed up by "you're the 3rd guy this week" or "you're the 2nd guy today". Clearly I'm not the only one getting the run-around here with these garbage engines! I sent in my oil change record for review, and about a week later I got the response that despite this regular maintenance being proven, Hyundai still wan't considering replacing the engine under warranty. Again, I requested that the irrelevant, useless boroscope of the cylinder walls and the associated photo fees be refunded, as obviously the result of them played no role in whether my engine was eligible for warranty. They should have known that. In fact, I wonder if they did... I wonder if they saw this as an opportunity to soak me for $400+. However, the service manager told me they had done nothing wrong, and that I would not be getting a refund. In any case, I won't be fooled again. Never will I go to this place again, and never will I purchase another Hyundai or Kia. Too bad really, because other than defective engines they're decent vehicles. If I'd been treated properly and not defrauded, I might have been back one day, but for the sake of $400 they've lost a customer permanently and unequivocally.

We have been happy with the service received over the years. I also appreciate the text recall…read moresystem to ensure the vehicle is maintained well. They are handy for tire exchanges. Highly recommended!!!

Brought my suv in for an oil change. They were polite…read more After the change the oil did not look clean, still dark. I drive home, next day there is a puddle of antifreeze under my car. Still trying to determine whether they loosened the AF drain instead of the oil drain. Next time I will install a camera under my car before I visit a quick lube location. Could be circumstantial, but I think not. Leaving this here for others.

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc

Great customer service, fast efficient service, fare pricing, from brakes, oil change, tire repair…read moreand changes.

From the owner: Call today for an estimate 778-721-8873. Our State Of The Art Facility Can Maintain Your Vehicle…read moreFrom Top To Bottom. Our Specialized Technicians Can Repair Any Breakdown And Get You Back On The Road. Top Quality Tire Brands And Auto Parts To Meet Any Budget. Stop By And Visit Our Team. Reach For The Best.

Nicest, most compassionate, best kind of human! My daughter faced being stranded while out of town,…read morebut was swiftly back in action feeling like the angels had her back... Thanks Forman!

From the owner: When it comes to Transmission Repair, Brakes, Diagnostics and more, no one compares to Forman…read moreAutomotive. With years of combined experience, Forman Automotive has worked hard to build the trust of our clients in Kelowna and surrounding areas. Visit our website to learn more or better yet, call us today!