Probably one of the best auto repair shops I have been to, they were very reliable, had great…read morecommunication, didn't do extra work, but added value and confirmed the work required after the diagnosis. Their head mechanic went over the invoice with us on top of the service underwriter. They even had a courtesy vehicle for me to use while mine was stuck in the shop for the day.

Squeezed me in with absolutely no warning, took the time to come back to me to explain what was…read morehappening, popped out and grabbed the part and had me back on the road in no time for an incredibly reasonable price. I explained cars and trucks were not my thing and they didn't talk down to me or try and up sell me anything, also their shop is shockingly tidy, probably the tidiest one I have ever seen. Great work, much appreciated!

friendly people, fair and reasonable prices with great service. Been going for 8 years now and have…read morenever been disappointed.

Do not bring your car here. I was scammed over $300 for them to put JB weld on my valve cover, and…read moredidnt get my car back the entire day. Charged me for parts I didn't need and 2 hours of service for what was a 30 minute hillbilly fix up on my car. Lyle is extremely disrespectful and I do not believe he should be a licenced mechanic.

I recently had my summer tire change over done at Max Performance. While it was there I asked Brad…read moreto also do an oil change and look into why my "check engine" light was on. Brad called me within a couple of hours of dropping off the vehicle to explain I needed a new O2 sensor and gave me the price for the part & labour separately so I could understand the value. I gave him the go ahead and it was all wrapped up the same day. When I arrived to pick up my vehicle, Brad went over his findings of what needs attention and how soon I need to deal with the items. What I really appreciated about Brad & Max Performance is they didn't try to up sell me on the phone to get more repairs done that day. He waited until we were face to face and could go over list. Brad Thank you

Being a few hundred kilometres away, I needed someone to inspect a truck I was looking to purchase…read morethrough private sale. I called Max Performance and arrange the inspection through Brad. I liked that Brad took his time, listened and asked questions, he put effort into understanding what I wanted. That is where all good Custer service starts. The rest followed smoothly. The inspection was thorough, looked at what I wanted to know, cost a reasonable amount, and was done quickly and efficiently . Brad phoned me report, emailed me a report and provided 15 photos of the vehicle that I had not even requested. From my experience this is a place that takes pride in doing a good job.

Excellent attentive service!! Drew went over and above to fix my sisters car, everything was…read moreexplained to me, he kept us informed and updated. I highly recommend this company, getting an car fixed can be scary and overwhelming but we were walked through what needed to be done and are very happy. Thank you!!

AVOID!!!BEWARE CON MEN!!! Drew and Dave are very good at telling you what you want to hear - real…read morecon men...and once they get your trust, then they bring down the hammer. That came in the form of extremely inflated parts costs put into the quote: Upper Ball Joints 2@ $196.08 = 392.16 and Lower Ball Joints 2@ $207.63= 415.26. Total parts bill for these was $807.42 plus tax. So being in a hurry to get the vehicle back to the coast, I trusted them that those were fair prices. They did the work ( and more that was on the list but not all that was) and I paid them and left. Subsequently I had some questions about the work as they did not complete all requested work ( e.g., leaving me all the parts they claimed to have replaced, doing an oil change, etc.) . And in their pre-purchase inspection, failing to disclose to me obvious deficiencies ( auto transmission rigged so that you couldn't downshift manually for example - because of bolt inserted in shift lever). Suspicions growing, I called Turner Volkswagen in Kelowna to price ball joints. They quoted $110.50 each for VW OE uppers and $46 each for after market lowers. Total for 2 of each: $313. So the difference is $500. I was flabbergasted. I called other parts suppliers and the prices were similar or less than Turner Volkswagen. I called Drew and asked him what was up. He said essentially, 'So sad, too bad, you signed off on the quote with those prices so we gotcha!'. If you insist dealing with them, realize that everything they say is calculated to gain your trust, then when they have it, they drop the hammer and rip you off. Who wants to have to check all parts prices before signing off on the quote? Better to just avoid them and go to another shop.

So I locked both sets of keys in my car & on a holiday. I called Josh and he came out right away &…read moredidn't even jack up the price cause it was an holiday. Thank you! Josh was super quick & opened my car for me immediately. He was extremely pleasant on phone & even more so in person. Definitely would recommend Josh to anyone.

My ignition broke and I needed it fixed quickly, Josh came to my house and took care of it right…read moreaway and got me back driving. The ignition was a bit too worn for that repair to be permanent so he made it a top priority to source us a new ignition and get us fixed up right. I'd highly recommend this business.

Great customer service, fast efficient service, fare pricing, from brakes, oil change, tire repair…read moreand changes.

From the owner: Call today for an estimate 778-721-8873. Our State Of The Art Facility Can Maintain Your Vehicle…read moreFrom Top To Bottom. Our Specialized Technicians Can Repair Any Breakdown And Get You Back On The Road. Top Quality Tire Brands And Auto Parts To Meet Any Budget. Stop By And Visit Our Team. Reach For The Best.

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc