Everything from the time when we walked in was excellent…read more Best dealership in Kelowna beautiful new sales center and car lot The staff treated us very professionally We love our new 450GLE e car. The salesman Kip was great , the finance guy Kabi was very helpful and Carolyn the lady that showed us the car features was excellent. Congratulations to Rick Sentes and his wife for creating such a nice dealership we are proud to say we dealt with Kelowna Mercedes. Doug and Akemi McNish

had my car towed there for a morning appt,went to see that same day if any progress had been…read moredone,and the car was still sitting there without anyone looking at it,when they finally did,relayed info regarding the repair,replied by text to carry on with repairs,a week later nothing had been done,had left a message the week prior pleading with asst manager to have the car repaired asap,never got a call back,had to rent a car for the whole week,nobody even called back,shame on you,mercedes

Austin was awesome with my purchase! Knowledgeable about the product, and helped with the…read morechoice.From a vehicle standpoint, my new 2026 Outlander GTS Premium will be my last purchase. So it was important that I get the right advice and information while deciding from all makes and models. Austin won that battle, and I'm a happy purchaser as a result.

I had a pretty great time getting my vehicle, friendly service, so far great experience with the…read morevehicle, Noel helped me out plenty was well and answered any questions I had regarding the vehicle too. Other than taking exceptionally long to get a loan it was great, but the loan is the bank's fault more than anything.

Absolute ZERO stars! You guys are a joke of a company! My 17 year old daughter worked hard and…read moresaved up to buy a vehicle. You sold her a complete piece of shit that died two blocks from your lot and didn't offer to help in any kind of way! All the reply was "no refund" meanwhile we had to have it towed to Vernon and have a VERY upset daughter. Shame on you guys!!! I hope everyone sees this review and goes elsewhere to buy their vehicle. BUYER BEWARE!!!!!! Scam artists!!!!!!!

We were back for the 3rd time for a vehicle upgrade as we built our credit. Wonderful non…read morejudgmental approach. The first visit was a lets take a look visit and we drove away with a vehicle. The second time was to look at something that had sold in the mean time, as we had just sold the first purchase. Once again we drove away with a great vehicle but it was a bit too small. The third time we got exactly what we wanted without knowing what we really needed. Our salesman listened to what we needed and found it for us within budget and then the finance manager got us a great deal and rate. We were listened too with our needs and budget payments in mind. We now have a vehicle that will take us forwards for a few years now. The whole team there is wonderful ! We so recommend this dealer.

I am from Ontario and I was out this way in august. My ax had stopped working and I looked into it…read moreand there was extended warranty thru Honda . I came to this location and they said they couldn't fix the part that was under warranty! Because there was "rock chips" on it . Fine , I waited till I got home and glad I did because the Honda I go to said they had no clue what harmony Honda was talking about !! Needless to say they figured it was an easy $1500 for them.... Not happy at all

This is the last place I would buy a car new or used. Waited 3 days to view a car that was in the…read moreshop for inspection Only to get a text saying that it was sold????????? Very poor customer service!!!!!!!! No one at the dealership will return my calls to let me know what happened. Don't waste your time or money at this dealership!!!!!!!!!!!!!!!!!

I've been a loyal customer of Kelowna Mazda since 2018, with two Mazda vehicles in our household…read more Until recently, I consistently received attentive, professional service that made me feel valued. Unfortunately, that's no longer the case. In early May, I brought my vehicle in for an oil change and tire patch. Despite having a 1:45 p.m. appointment, I waited 10 minutes to be helped, and the service took nearly four hours--with no updates--until I asked how much longer it would be. A recall-related issue I'd previously flagged was still missed and only corrected at the front desk, while small touches that once made the experience feel thoughtful--like a complimentary car wash--have quietly disappeared. Meanwhile, oil change pricing has increased significantly, which would be understandable if service quality had remained high. But it hasn't. The decline has been sharp--and deeply disappointing. I sent an email outlining my concerns on May 7, followed up with calls, and was told on May 12 that my message had been passed along to leadership. It's now the end of July, and I've received no response. The silence says a lot. After years of loyalty, I no longer feel like a valued customer. I hope Kelowna Mazda takes this feedback seriously--because service should matter just as much as sales.

KELOWNA...BEWARE OF AUGUST MAZDA…read more Bought a used Mini Cooper from August Mazda for over $26,000 and had it insured on June 1, 2023. Mid September, my battery died...not able to start my car. So I took it back to them...as they told me I had a warranty for 6 months. Apparently...that was not written in stone...I had a quote for $421 that then went to $543 to replace the battery...high I felt but needed to be done. When we went to pick it up...magically, the quote moved went from $543 to $628. Oh yeah...they forgot to add the taxes... August Mazda does not keep to their word. They told me a 6 month warranty that they did not honour...then that turned into 10% off parts...that then went to full price sucker. They misquote and expect the customer to pay for the difference. Good thing I didn't take the extended warranty...I may have had yet another surprise.

Response from Kelowna Bmw over a water leak possible warranty issue I had;…read more"Our Service Manager who discussed your situation with you explained in detail that we would bring your vehicle into our shop to diagnose what the repair solution would be. Your factory warranty expired in November 2021. It is always important that we discuss upfront how the repair process would go including costs associated when the manufacturer warranty has expired and in your case this has been for 2 1/2 years. The extended corrosion warranty has to do with corrosion rusting though body panels which for your BMW X5M is not the case. BMW Canada has a very good warranty and will stretch in many situations when it makes sense. Kelowna BMW's service team has been very diligent trying to work with you on your external water leak and will continue to work with you at your request. Delivering the news that someone's warranty has expired is not something that anyone on our team likes to have to discuss, that facts in this situation Scott are the facts. We can fix your vehicle's issue but the manufacture will not cover the cost so far past your warranty expiry date. Kind regards, Gord Hayes Kelowna BMW/MINI Kelowna." My review starts here; The above is reply from someone I have never dealt with at kelowna Bmw. He is not a part of the solution. Cannot imagine having a major issue and this is who you are banking on to help you. My initial four year warranty was up but that is an odd story. The dealership had sold my suv previously to numerous buyers and kept their cash deposits. But the dealership also started the warranty as it sat in the showroom for many months, maybe well over a year? My suv bought in 2019 with currently 45km door was filling with water. Any one with common sense would estimate there is going to be corrosion on the bare metal and electrical. To the naked eye I can see corrosion as leather door card is warped and bubbling. I hoped the bmw 12 year rust and corrosion warranty could apply? The service manager in kelowna did explain to me I am wasting my time as Bmw would not warranty common issue. He also said I would be paying for the labor of warranty application? BMW never had a chance to "stretch" a warranty as it was not submitted due to kelowna Bmw talking me out of applying. The word diligent is used to asses my water damage. No one even left their seat to look at the obvious corrosion. If that's "diligence" or the "facts" I am confused. Kelowna Bmw almost soured me on Bmw as a brand. Fortunately for me, BMW Canada and other BMW dealers did not use the same tact as kelowna Bmw. It was an easy fix and all doors were done to be thorough. Ps, now I know why Kelowna has a high number of great German specific garages for after warranty service. Buyer beware!

Purchased via long distance. Vehicle had damage when received. Notification to dealership resulted…read morein a "that's nice" message. Would not recommend.

Highly recommend speaking with Jake. This guy loves the automotive world. He is kind, energetic,…read moreand friendly. I was interested and after some time on the phone, he helped me out without expectations. Turns out I can not get a car yet, however, when I do get one, it will be with him. It's nice to get free advice and help without the pressure of buying. This guy gives car sales people a good name. Thanks again for everything Jake. Cheers.

From the day I purchased my 2018 Jeep Compass, it was terrible. It is too much to say here. The…read moreword " greasy" might sum it up. Terrible business practices, outright lies. I was brought to tears on more than one occasion. Just awful.

Stay away!!! After…read moreagreeing to pay MSRP, plus doc. fees, a two hour Shell game ensued. The salesman attempted to disguise the MSRP and added $3,600 to the price. It was finally disclosed that the money was for 3M film and ceramic coating. Neither of these items were wanted nor were they discussed. When queried on the matter, the salesman eventually stated: "buying the coatings is a condition of the sale". I walked out. Hopefully the Vehicle Sales Authority of BC gets wind of this.

Very horrible experience...I was test driving a truck and was trying to decide between two vehicles…read more... very seriously considering thé the truck I had until 4:00 pm... They promised me or Rai Rai did that I would get first dibs on it and I trusted her. Someone else bought it and they did not honour their word while I was test driving the truck.The manager Adam called me and said -well that sucks but we got full price on it! I guess the used car salesman has a reputation for a reason... Would never go back to such a sleezy operation. Not sure how some people sleep at night. Going back to Lexus...

On hold 18 minutes then hung up and called back. The front desk was great suggestingi email the…read moremanager with my suggestions for improvement. Before doing this I decided to book online only to find it just kept searching for the time available. Logged out and will now email them with my frustrating experience. Then again why bother there are other service centres.

I had a terrible experience with Kelowna Hyundai from the general sales manager, sales rep, service…read moredepartment to the receptionist in May 2026. I had a 2017 Hyundai Tuscon which I will warn you to NOT buy as it is a total dud of a vehicle. It has CVT for transmission which is awful. I will NEVER purchase a vehicle with CVT again, They shouldn't even exist. I had bought it used for approximately $28,500.00 in the year of 2022 at 70,000km and only put on 31,000 km on it. Once it was 101,000km I had all these issues come up especially with the transmission (CVT) and engine. I had done one repair in the fall of 2025 then went back to Hyundai Kelowna Service department in the Winter of 2025 and got a flush and replaced spark plugs. All the repairs I had done up to that point had cost me already about $6,500.00. Then in May 2026 my Tuscon started jolting and shaking. Then in May 2026 my Tuscon started jolting and shaking. I took it to Hyundai Service department to have it assessed. I was given a few days later an estimate of $12,000.00. I decided it didn't make sense to put $12,000.00 in it with the amount of money I had already spent. I spoke to the General Sales Manager about whether the would assess my vehicle and buy it from me. I told him I didn't have the money to do a trade in. He still talked about a trade in anyways. He said he would have my vehicle assessed. I waited and then after a few days phoned Hyundai to follow up on whether they would buy my vehicle. When i called in i couldn't remember the sales managers name and they didnt have any notes or anything on me in their system so I was instead then told the receptionist would transfer me to a Sale rep. She put me on hold. 10 second later she picked up and said sorry where did you need to go? I said a sales rep. She then transferred me to the service department. It was apathetic and she was inattentive. It was a mess, i then asked to be transferred to a manager. I was transferred to a sales rep. I had to repeat my whole situation then he said he would get my vehicle assessed. So now I had to wait twice the amount of time. In the meantime the sales manager never phoned me back so clearly he forgot about me. After a few days went buy then I followed up again with the Sales Rep this time and had written down his name so i knew who to ask for. He told me he still hadn't gotten the assessment yet. I waited then a few more days then followed up. He told me that they wouldn't outright buy it but would do a trade in. I had told him prior to as well as the sales manager I wasn't able to do a trade in. I then repeated it again to him. I said I would need a few days to decide what to do with my vehicle. Each day after that the Sales Rep phoned me following up with asking me what I was going to do with my vehicle. I thought this was satirical and ironic considering I gave them a few days each time to figure out my assessment when they didn't even do it the first 2 times i phoned, but yet, when I am the client who's been deceived trying to figure out my next step I am being phoned every day. After a few days I decided to get rid of it have my vehicle towed with Pick and Pull. I phoned the Sales Rep back and told him I would be have Pick and Pull tow it on the Monday at 10:00AM and that I would arrive at about 9:45AM to pay the bill for assessing the Tuscon. When I showed up on the Monday at 9:45AM I walked in told them my name and then before I could say anything else the Service Department asked where my vehicle was and that I could bring it in. I said "oh no, the vehicle is already here, I spoke to the Sales Rep, *****(sales rep name) and told him I would be here at 9:45AM to pay the assessment bill for my tuscon ". The Service Department then said "It would have been nice to have a heads up" I said well I would have thought the Sales Rep would have told you I was going to show up especially when I gave all the details and you guys work in the same building (sales rep could have emailed/ phoned/ walked over to the service department). He said no he wasn't told anything. I paid my bill then I followed him to the lot and he shrugged his shoulders saying well i don't where it is, do you see your vehicle? (bad attitude/ no care) we ended up turning the alarm on to find my vehicle. My vehicle was tightly parked between 2 other vehicles. He offered no help in emptying my vehicle not even a bag/ or a glass of water (30 degrees that day). I won't name the Sales Rep because I don't want make this personal to them. It's Hyundai Kelowna as a whole that needs to improve. NEVER BUY OR DEAL WITH HYUNDAI KELOWNA.