Response from Kelowna Bmw over a water leak possible warranty issue I had; "Our Service Manager who discussed your situation with you explained in detail that we would bring your vehicle into our shop to diagnose what the repair solution would be. Your factory warranty expired in November 2021. It is always important that we discuss upfront how the repair process would go including costs associated when the manufacturer warranty has expired and in your case this has been for 2 1/2 years. The extended corrosion warranty has to do with corrosion rusting though body panels which for your BMW X5M is not the case. BMW Canada has a very good warranty and will stretch in many situations when it makes sense. Kelowna BMW's service team has been very diligent trying to work with you on your external water leak and will continue to work with you at your request. Delivering the news that someone's warranty has expired is not something that anyone on our team likes to have to discuss, that facts in this situation Scott are the facts. We can fix your vehicle's issue but the manufacture will not cover the cost so far past your warranty expiry date. Kind regards, Gord Hayes Kelowna BMW/MINI Kelowna." My review starts here; The above is reply from someone I have never dealt with at kelowna Bmw. He is not a part of the solution. Cannot imagine having a major issue and this is who you are banking on to help you. My initial four year warranty was up but that is an odd story. The dealership had sold my suv previously to numerous buyers and kept their cash deposits. But the dealership also started the warranty as it sat in the showroom for many months, maybe well over a year? My suv bought in 2019 with currently 45km door was filling with water. Any one with common sense would estimate there is going to be corrosion on the bare metal and electrical. To the naked eye I can see corrosion as leather door card is warped and bubbling. I hoped the bmw 12 year rust and corrosion warranty could apply? The service manager in kelowna did explain to me I am wasting my time as Bmw would not warranty common issue. He also said I would be paying for the labor of warranty application? BMW never had a chance to "stretch" a warranty as it was not submitted due to kelowna Bmw talking me out of applying. The word diligent is used to asses my water damage. No one even left their seat to look at the obvious corrosion. If that's "diligence" or the "facts" I am confused. Kelowna Bmw almost soured me on Bmw as a brand. Fortunately for me, BMW Canada and other BMW dealers did not use the same tact as kelowna Bmw. It was an easy fix and all doors were done to be thorough. Ps, now I know why Kelowna has a high number of great German specific garages for after warranty service. Buyer beware! read more

Purchased via long distance. Vehicle had damage when received. Notification to dealership resulted in a "that's nice" message. Would not recommend. read more

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For Albertans buying a new BMW, Kelowna BMW is a great option. You will only pay the taxes that an Albertan would pay if buying in Alberta, the prices are far less than sticker and because they don't do the volume of sales that they do in major cities, they are more willing to work with you on the price. Between the purchase of our X5 and the trade-in value for our MKX, we think we saved about $10K. Not bad at all! read more

I had no choice but to take my BMW in there for service of two recalls. I was having a good moment at the point of reception but that all ended when the service guy came out and insulted me and my vehicle by referring to my 2007 mint 335xi as "the old one"!!! Not very professional at all and that's when things when faster down hill when the receptionist also threw him under the bus by agreeing with me to my face that he was rude! Professionalism is sorely lacking at a place of business that sells such high end expensive vehicles.....first mistake they made was looking down their nose at me because I was dressed in a Canadian tuxedo!!!! I won't be back unless my car needs more recall work, they won't be getting my loyalty or my hard earned money!!! Snub noses!!! read more

Just last week We traded in our X3 for a mini. I know the mini dealer may be considered it's own entity within, but I've also had a few dealings with them when I had my X3. There were several other cars and CUV's and SUV's we were interested in, but we found something we both liked in the Mini lot. We got the loaded Countryman All4 S JCW edition. I was actually a little shocked when my better half saw it and wanted to take it for a spin. At first she didn't want a manual car (this is a 6spd)...but after seeing how unique the interior touches were, and the exterior is also very amped up from an average All4 S. I looked at an X1 xDrive35i also for a similar price but the mini was still more appealing for us as it will get better mileage, and also has more funky factor (but the X1 is still a very nice car as we really loved pleasure and punch of the same engine and tranny in our X3 with the xDrive35i (V6 twin turbo) 8spd automatic with tiptronic). Anyways, I'm starting to review the car and not the dealer, so I digress. The service department in my 2 dealings with them in the past few months was great. Service was prompt, and the 2nd time I busted the lock nut for my LAST tire I was taking off when switching back to summer rims (it was tightened too much or just winter errosion)...a mechanic was kind enough to give me a new lock nut and then he also was kind enough to use his breaker bar to loosen it to make sure it didn't bust another nut. And this was JUST before closing time so I was so thankful as we were leaving on a road trip to California the next day. Servicing a newer BMW is always easy and thorough. A new BMW includes a 4yr 80,000km hassle free warranty so things like oil changes and filter changes and other checks are completed for free during that time. Mini's is 1 yr and 20k less, but I suspect will have the same great service. The sales team were approachable but not overbearing. The people we dealt with were all knowledgeable and courteous. We've only had 1 little issue with the new car upon picking it up but that was dealt with immediately and to our satisfaction. Even the sales manager is quick to follow up after we purchased our car to make sure everything was at or above our expectations an satisfaction. Which it was. This is the 5th BMW product I've owned and my 21st vehicle I've owned and ... well you will see 2 BMW's in the garage and not a set of Honda's or Hyundai's....Because even at trade in value we still had positive equity in our BMW after 3 years and a few months of financing. In closing my review, I've been very happy with all aspects of this dealer from the sales, service, and finance. Cheers read more

Kelowna Bmw - Our purchase! Just picked up last week and already put 700km on her. Love it. All4 JCW edition - Car Dealers Near Me - Kelowna, British Columbia

Always receive great service here. Don't have to wait long for service appointments and I like that I can get the car detailed at the same time as it is serviced. I am not able to do this at the other dealerships with my other cars which are not BMW. read more

We were very pleased with the service that we received, Evan Cross understood exactly what our needs were & pointed us in the right direction & found my wife a car that she loves. Then he turned us over to Garret Hull (who was just as great) to handle our financial needs. When we went to pick up our vehicle Evan Cross was out on an extended test drive so in walked the other Evan (unfortunately we do not have his last name) & he went over the features of our vehicle. A couple of days later we had a couple more questions so stopped in to the dealership & Evan Cross was there to answer our questions & go thru the car once again. Great job done by the entire team at Kelowna BMW. This is our second BMW & we have had fabulous service on our first vehicle & the reason we came back. Thanks for taking care of us. Cheryl & Daryl Bohonos read more

I first went to Mercedes- Benz in Kelowna and BMW after. We couldn't decide on whether we go for Benz or BMW until we met Lawrence. He was so welcomed and did not hesitated to answer on any of our questions. He was super-friendly and had lots of knowledge on BMW, made us falling in love in BMW. We decided on BMW mostly because of him and made us amazing deal. He was super chill that I wasn't afraid to ask any dumb question or to clear few things up. The process of purchasing was smoother than any before. Thank you Thank you Thank you and Thank you BMW for hired this amazing person. read more

Found them to be less than helpful when dealing with a serious problem. They became defensive and were not proactive in any way to help us out when we asked. Because we didn't buy our suv there and it was out of warranty, they were careful to not entangle themselves, and we were not trying to do that to them, therefore we felt alienated. 2011 X3 60k perfect shape no accidents or off hwy and has a transmission problem so bad that they say needs to be replaced. $16,000. And no one else can work on their transmissions because of proprietary technology so cant go anywhere else. No, they wont try to fix it or find a used one to put in. Not even attempt to help. Find out the problem has been going on for 20,000km and needed a software update that we were never told about. Once the update was done it ran better, much smoother, but still needs transmission replaced. Damage probably due to update not being done but they say "no way"to that idea. Won't even try to work it our with us. I felt I got very poor service from service manager and the dealership definitely earned a voice that is will pass this on to anyone considering buying from this place in Kelowna read more

OUTSTANDING!!! Let me share my experience with Kelowna BMW, you won't believe it? I retired last year and had always wanted to own a BMW X5. Never could afford a new one so I did my research and checked out a 2012 X5 35i M sport with 96,000kms they had on the lot. Car was all I hoped it would be, fell in love with it. My salesman Joshua Meier was straight up with me and it felt like I was talking with a good neighbor over the fence. Took it home over night and the next day I spoke with Sales Manager David Stratton I mentioned a concern I had regarding a possible exhaust problem with the car, which was tested and found to be intermittent. Problem was repaired on their nickel. Thanks Dave. I bought the car for $30,000.00 in late January this year. I took it on its first long trip to Nanaimo just before the July long weekend this year. Trip down was a pleasure, great driving experience. On the way home I lost power going up a hill at 130 kph and to my great surprise I noted the engine had shut off and the transmission was in neutral. Fortunately I was able to coast into the truck brake check stop area off the freeway. Put the car in park and hit the start button. Smoke began to pour out from under the hood. Smelled like an electrical fire. Great! In the middle of nowhere, no cell phone. Another story. Got car towed to Kelowna BMW and they had a look. Phone call next day from BMW Service Advisor: "Nick Crowder" advising the engine had a catastrophic internal mechanical failure and had seized. Tough call. My options at the moment were: $30.000.00 for a new engine, $18,000.00 for used engine with 88,000kms from who knows where or sell it for scrap, $6,000.00. I was physically sick about it! Went down to Kelowna BMW the next day to speak with David looking for advice on any other options to sell the car? Dave was genuinely concerned about my situation and offered me some suggestions. Left message for Service Manager: Rob Blackwell to call me. Rob called me the next day and indicated he was aware of my situation and would make a: "Good Will Warranty" application on my behalf to BMW North America. (I was of course without any warranty having expired long ago.) He was, I believed, sincerely sympathetic to the mess I was in, cautioned me that he could not make any promises, but would give it try. Rob would get back to me within 3 days with an answer, either way. 3 days later I was advised by Nick that BMW had approved the application!! The engine would be replaced with a brand new one from BMW at no cost me, parts and labour included! CAN YOU BELIEVE THAT!!!!!!! I picked it up yesterday. Wow!! In a day and age where it seems car dealers do their best to avoid warranty coverage with the old: "you're a day late and dollar short" attitude, I can only say that the people at Kelowna BMW really do care, they stand behind their product line. As you can imagine I am very grateful. Thanks to everyone at Kelowna BMW who were involved. Thanks Barry Lachuk (the mechanic in the shop) and BMWNA. To those of you thinking about a BMW.........I would definitely recommend you check them out! read more

Hands down the best service we have experience so far! Super kind and attentive salesman, helpful and knowledgable financial advisor! I wish more companies would have such welcoming and helpful staff. Will be definitely back ! Thank u for ur great service guys! read more

Numerous terrible experiences on two different vehicles, a BMW and a Mini. Last quote to repair a power steering fan included $70 in shop supplies! Would never recommend. Very unprofessional customer service, written quotes were scribbled all over and proper estimates could never be provided. After asking for a proper estimate, the service advisor proceeded to tell me that I was "testing him, and couldn't believe that "I" didn't believe him". After this, the best he could do was another list of parts with labor and some other numbers scribbled on it to be the 'official' estimate. Previously brought my car in (over a year ago) for a coolant leak. This issue took them over 1 year to resolve (8 shop visits) and they found a small dent on the bottom of my radiator. They then proceeded to tell me that I had done this by driving over rebar EVEN though there was zero damage to the underside of my car. Its very magical. I would highly recommend taking your car to another service center! Your money is better spent elsewhere!! Although they do provide a nice car wash after your service. It's hand dried.. read more

We had a really good experience with Kelowna BMW. Our sales consultant, Morgan Ellis was professional and very knowledgeable - he also seemed really down to earth and genuine. Morgan took time to understand our needs and then carefully demonstrated the features and performance specs in suitable pre-owned vehicles. (Actually, Morgan did everything twice for us as our out-of-town work schedules made it difficult to be at the dealership together). Morgan got us fair trade-in value on both of our vehicles (including a Dodge Truck). We found the BMW service dept staff to be pleasant and well informed. Once we selected a vehicle we wanted to purchase the dealership honored our expressed interest and Morgan held that vehicle until we could coordinate our work schedules and go in to complete the sale. Garrett in the financing dept was friendly and efficient. Overall, it was a solid purchasing experience with Kelowna BMW. I'd be comfortable referring my mom to Morgan; he made this process easy and put our minds at ease so we could focus on work and our move to the coast. It's been a couple months since we purchased our X5 from Kelowna BMW. We're happy buyers, the vehicle is really fun, a pleasure to drive, and we love the comprehensive warranty - Thanks! read more

Worst dealership ever!!!! We will never buy anything from them again. Sold us a " certified pre-owned bmw that has cause us nothing but problems the dealership we now take our car to just shakes their heads....do not buy a car from these people!!!!! All they care about is taking your hard earned cash. read more

The worst service I have ever received from a BMW dealership. I am from the lower mainland and these guys just take advantage of them being the only dealership in the Okanagan. I needed a loaner car and was told that there is a 30 dollar a day fee, never heard of this before from any other dealership but they worst part was that they told me it came directly from BMW Canada. When i contacted BMW Canada i was told that they do not deal with the loaner cars its on the dealership. But being the only dealership in the area i had to take my car in. I was hearing a crackle from my front speakers, took it in and was told there was no issue and got charged for the first time ever for a BMW dealership looking at an issue (my car is still under its full factory warranty) but it was clear that there was an issue so when i took the car in to my regular BMW Dealership a couple weeks later, without an appointment they sent their foreman out to listen and he noticed the issue. Booked me in right away and replaced both my front speakers because they were blown. Only time I have ever been to the dealership and am completely annoyed with the service i received, have been going to BMW dealerships for years and my experience was never less than great, amazing customer service every time, except for BMW Kelowna, and when I asked about the 30 dollar fee, I received a rude answer and was not happy especially because my car is under full warranty and there was clearly an issue that BMW Langley was able to fix for me right away. I would not recommend this dealership to anyone you are better off driving three and a half hours to Langley BMW in the lower-mainland than bringing your car in here. read more