Once again the staff at Elite have made me very pleased…read more Winter tires off and summers on. New wipers needed - done. Oil changed as requested. Friendly staff at the counter and friendly shuttle diver to home and pick up On time. I was pressed for time and all was done with time to spare. Best place in town - still!!! Well done all and thanks.

Got off work late and decided to drive past the used car lott on the way home. Got out of my car…read moreand was admiring a used subaru. I walked closer to look at the price tag and old lady in a mini van peeled up and started screaming at me that I can look at cars online and need to leave. Blocked my car in and started taking pictures of me and my car while screaming at me to leave. Umm. I cant leave with you blocking me in... Extremely rude. Horrible representation of the dealership. Guess they don't want customers. Too bad because I was actually interested in a vehicle they have. 0 stars

We were back for the 3rd time for a vehicle upgrade as we built our credit. Wonderful non…read morejudgmental approach. The first visit was a lets take a look visit and we drove away with a vehicle. The second time was to look at something that had sold in the mean time, as we had just sold the first purchase. Once again we drove away with a great vehicle but it was a bit too small. The third time we got exactly what we wanted without knowing what we really needed. Our salesman listened to what we needed and found it for us within budget and then the finance manager got us a great deal and rate. We were listened too with our needs and budget payments in mind. We now have a vehicle that will take us forwards for a few years now. The whole team there is wonderful ! We so recommend this dealer.

Absolute ZERO stars! You guys are a joke of a company! My 17 year old daughter worked hard and…read moresaved up to buy a vehicle. You sold her a complete piece of shit that died two blocks from your lot and didn't offer to help in any kind of way! All the reply was "no refund" meanwhile we had to have it towed to Vernon and have a VERY upset daughter. Shame on you guys!!! I hope everyone sees this review and goes elsewhere to buy their vehicle. BUYER BEWARE!!!!!! Scam artists!!!!!!!

From the moment we stepped out of our then vehicle at the Kelowna Mercedes Benz-to the moment that…read morewe departed in our new Mercedes, the team at Mercedes Benz Kelowna, guided by our salesman Kyle McKenzie ,(who took the time to promptly answer every text we sent) were ALL phenomenal! From Kabi , the Finance Manager ,Ricky in delivery, and General Manager Gino,were not only polite, professional, but also respectful of our time crunch- creating one of THE easiest and BEST buying experiences that we have EVER had! The atmosphere is second to none in relaxing yet so prompt to details. We went in as strangers and left feeling like family! Thank you to each of the team members!!

Everything from the time when we walked in was excellent…read more Best dealership in Kelowna beautiful new sales center and car lot The staff treated us very professionally We love our new 450GLE e car. The salesman Kip was great , the finance guy Kabi was very helpful and Carolyn the lady that showed us the car features was excellent. Congratulations to Rick Sentes and his wife for creating such a nice dealership we are proud to say we dealt with Kelowna Mercedes. Doug and Akemi McNish

I am from Ontario and I was out this way in august. My ax had stopped working and I looked into it…read moreand there was extended warranty thru Honda . I came to this location and they said they couldn't fix the part that was under warranty! Because there was "rock chips" on it . Fine , I waited till I got home and glad I did because the Honda I go to said they had no clue what harmony Honda was talking about !! Needless to say they figured it was an easy $1500 for them.... Not happy at all

This is the last place I would buy a car new or used. Waited 3 days to view a car that was in the…read moreshop for inspection Only to get a text saying that it was sold????????? Very poor customer service!!!!!!!! No one at the dealership will return my calls to let me know what happened. Don't waste your time or money at this dealership!!!!!!!!!!!!!!!!!

Once again very pleased with Mazda. Thank You! All things checked and all items were good. I am…read morehappy that they go over all that they checked to let me know how they are or if they are in need of repair in the near future.

I've been a loyal customer of Kelowna Mazda since 2018, with two Mazda vehicles in our household…read more Until recently, I consistently received attentive, professional service that made me feel valued. Unfortunately, that's no longer the case. In early May, I brought my vehicle in for an oil change and tire patch. Despite having a 1:45 p.m. appointment, I waited 10 minutes to be helped, and the service took nearly four hours--with no updates--until I asked how much longer it would be. A recall-related issue I'd previously flagged was still missed and only corrected at the front desk, while small touches that once made the experience feel thoughtful--like a complimentary car wash--have quietly disappeared. Meanwhile, oil change pricing has increased significantly, which would be understandable if service quality had remained high. But it hasn't. The decline has been sharp--and deeply disappointing. I sent an email outlining my concerns on May 7, followed up with calls, and was told on May 12 that my message had been passed along to leadership. It's now the end of July, and I've received no response. The silence says a lot. After years of loyalty, I no longer feel like a valued customer. I hope Kelowna Mazda takes this feedback seriously--because service should matter just as much as sales.

Austin was awesome with my purchase! Knowledgeable about the product, and helped with the…read morechoice.From a vehicle standpoint, my new 2026 Outlander GTS Premium will be my last purchase. So it was important that I get the right advice and information while deciding from all makes and models. Austin won that battle, and I'm a happy purchaser as a result.

I had a pretty great time getting my vehicle, friendly service, so far great experience with the…read morevehicle, Noel helped me out plenty was well and answered any questions I had regarding the vehicle too. Other than taking exceptionally long to get a loan it was great, but the loan is the bank's fault more than anything.

I had the worst experience with this tire store last year when I purchased new winter tires…read more Recently I had my car serviced and the company that did the service would not install the winter tires that KP Tirecraft sold me because they were the wrong size. Called KP to see if they would reimburse me for part of the initial purchase and it was a flat "NO". Other individuals at my place of work had bad experiences with KP in the past and will never use them again. I ditto that. Their lack of professionalism astounds me.

I usually go to Kal Tire but since they were too busy I decided to try Kelowna Tirecraft. The…read morewinter changeover took twice as long as they said it would and they left the alloy rims greasy and splattered with blue goop. They did not put in new valve stems but charged an extra $9.00 for "shop supplies" that they said was for lube and cleaning supplies. This was not mentioned when I asked for a quote initially. I will be going back to Kal Tire next time even if I have to wait a bit longer.

I've had the best experience here purchasing a vehicle, Sean was my initial first contact, LOVE…read moreHIM! Completely accommodating patient I asked him to do a walk around & interior video for me and he did it within 10 minutes even though I know they were extremely busy that day. Even gave me his cell phone number if I had any questions at all about the vehicle. And I did and I'm sorry for the 3am text message. I was just so excited I couldn't sleep. Second was Collin, he was more on the finalizing the purchase (that I did make) end. Also super patient and literally tried to pull every string he possibly could to make sure that I got the exact vehicle that I wanted. NOT GOING TO LIE IM PICKY. So thank you for that. And third was Joven in their finance department, such a personable person actually got to know me asked me questions about my life and why I was purchasing out of province he told me about his life and how him and his wife are expecting a baby, it really Felt better than just a car buying experience. They actually want you to be happy and they know you're a person. So THANK YOU gentlemen, for giving me the best car buying experience over the phone, wish I could have met you all in real life.

Our experience with Kelowna Hyundai was extremely disappointing from start to finish…read more First, it took 5.5 hours to purchase a vehicle we had already decided on before walking in. For what should have been a straightforward purchase, the process was unnecessarily long and frustrating. Unfortunately, things only got worse after the sale. Once they had our money, customer service essentially disappeared. Responses to emails regularly took up to 3 weeks, and we often only received a reply after giving them a firm deadline. We also have been waiting 10 months to receive the vehicle mats we were promised, and even then, we had to fight to get them. The most frustrating issue has been the scratches that appear every time it is washed. When we brought this concern to Hyundai Kelowna, instead of taking accountability or properly investigating the issue, we were told it was somehow our fault and due to what we were doing. They simply put a band-aid on the problem by buffing out some of the lighter scratches, while leaving the deeper scratches untouched, claiming it was "not a paint malfunction." For a dealership selling premium-priced vehicles, we expected far better service, communication, and support. They do not seem to stand behind their product, and their after-sale customer care has been unacceptable.