BS&W Lakeway is hands down the best hospital I have experienced…read more An RN, nurse Faircloth, recognized my symptoms as a brain tumor which had been missed by other hospitals and doctors for 2 years. The team went into action immediately. It has now been removed and several of my symptoms have already disappeared. The care here is exemplary from the top down. Even the guy who sweeps my room asks me if I need anything. Never have I had anyone care so much about my comfort and well-being. It's also clean and bright, and has restaurant quality food served to order. AAA+++ all the way.

My husband received the best care we have ever had at any hospital. Every single person was kind…read moreand helpful. We came in because my husband was having a heart attack. He was very quickly checked out in the ER and, after tests, scans, and lab work, found he needed a stent 99% blockage in one artery. They put in the stent and he went home the next day. The food was great, the entire facility was very clean, if there was a need, they listened and promptly responded. Everyone worked in an efficient but thorough manner in each of the departments we dealt with. Since leaving we have been contacted about and then scheduled cardiac follow up care. I cannot find a single thing wrong with this hospital. Thank you very much for saving my husband's life.

Everything was great in every way! Brandi Lynn was very thorough and awesome. Will be back.read more

Nice to have this small clinic in the neighborhood. Dana does a great job and has good…read morerecommendations and health information for your travel.

I was skeptical based on recent reviews but my experience could not have been better. My 4 year old…read morewas in need of a COVID PCR test to return back to daycare. There seem to be no legit "Rapid" PCR places. If there are, they are few and far between. So I settled on finding a place that could see us ASAP. That proved to be tough. EVERYTHING was booked at least three days out, until I found FastMed. Saturday night I was able to schedule appointment for Sunday morning. We arrived a few minutes early. Front desk receptionist was pleasant and processed our intake quickly. Within 5-10 minutes we were in a room and getting tested by the nurse. She said it would be 10 minutes for rapid test results and 5-7 days for PCR (we opted to get both tests). It was disappointing to hear PCR results would take that long, but that is due to the volume of tests going to the third party lab, not FastMed's fault. Doctor came in 10 minutes later with the rapid test results and she was negative. She further explained it would likely be more like 3-4 days for PCR results but they are overestimating because the lab volume changes daily. I can totally appreciate this approach. And that is the same amount of time (or better) for results if we had chosen another place with appointment three days out and 24-48 hours for results. The doctor chatted with my daughter for a couple of minutes; more like she listened to my daughter talk her ear off about wanting to become a doctor now! We were in and out in thirty minutes. I highly recommend this FastMed location for COVID testing! This is a tough time for all persons in the medical industry. Give grace and have patience.

I was misdiagnosed, I developed pneumonia! I was given an antibiotic which they refused to give me…read morewhich was NOT viral but bacterial. PA Patel gave me medication that I was allergic to which was benzonatate which caused my body into shock. Still suffering with stomach problems since.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

I would absolutely recommend Dr Freeman to anyone needing to see a neurologist. He explained things…read moreclearly to me and my family while we were in the hospital, and took the time to answer our ?'s. He explained the next steps that we needed to take care of after we left. With some of the other doctors, we felt brushed off and rushed, but this was not the case with Dr. Freeman. I'm grateful for the kindness and expertise he showed during what was and otherwise very difficult time for us.

Excellent doctor! Dr Freeman provided great care for my mother in the hospital. He was able to…read morediagnose the issue promptly and provided a thorough explanation of what the issue was as well as the recommended treatment. Both my mother and I appreciated his bedside manner and overall approach.

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

Your first step into the beautiful office of Austin Cosmetic Surgery is only the beginning of your…read moreexperience of an elegant, yet humble home. Dr. Michelle is one of the most amazing people I've had the pleasure of knowing. She truly has skills and experience with a multitude of facets in life. The wonderful nurses are like what you may remember from "back in the day" or a movie. They're kind, caring, follow-up and compassionate and beautiful people. I finally decided to get a facelift. I knew only Dr. Michelle could understand my face. I do not look differently "worked on" or weird at all. I look exactly the same, just younger again. Like when your hair is drying in a towel and it pulls your face back a little. She is talented and intelligent in a way that cannot be bought with even higher education and board memberships. Dr. Michelle is truly that talented! You will be taken care of beyond satisfaction. All of these ladies are some of my favorite women ever! I have many thanks to all at Austin Cosmetic Surgery. I look forward to stopping in sometime, even just to say hello!

Terrible and desperate for any money they can get. I cancelled after not finding any before and…read moreafter pictures posted by actual patients. When I went in for my pre op I didn't even meet with the doctor. I met with a coordinator who got up in the middle of our meeting and interrupted the doctor during a surgery to look at my pictures. I started getting cold feet because they wanted to do a glute tuck and a breast implant exchange with lift at the same time. Not sure how that would provide optimal results when you cant lay on your back after a glute tuck and you can't lay on your stomach after breast surgery. I also never picked out implants, never got any prescriptions, never signed paperwork for the glute tuck because it was a last minute decision, never reserved a surgery room, didn't pay an anesthesiologist and the coordinator couldn't show me any before and after pictures performed by the surgeon of the procedures I was going to have. I started doing some digging and found horror pictures posted by patients on real self and a few of the 4 different yelp pages this place has. I found out the doctor had changed her last name and has sued patients for defamation when posting negative reviews! I cancelled my surgery giving more than 2 weeks notice and they are keeping over $12k of my money because I canceled. I've never seen a cosmetic surgeon so desperate that they charge you over $12k just for booking a surgery and meeting with the coordinator. Even if my attorney doesn't get my money back, I'm just relieved I didn't end up like the women on the yelp pages and real self.

I just wanted to give a huge shout out to Dr. Grant who is kind, reasonable, and always give sound…read moreadvice. She never tires of seeing us for sick visits with my daughter & former preemie son (who I'm especially careful with) and will often work us into her schedule at the last minute to get us seen. We are SO grateful to her. Also a big thank you to our hero, Taylor, who goes above and beyond to get my kiddo his Synagis every month on time, and always gets us in to administer it ASAP. It is not an easy (or likely very fun) task, and I do not know what we would do without Taylor. We are the luckiest family to have such wonderful people in our corner.

Our kids have been under the care of the doctors and NP's here for many years now. We started…read moreseeing Dr. Temple before this became Texas Children's. It was wonderful then but even better now that it's in network with that hospital system. It's really great to know my kids are under the care of someone whose kids are a part of the community as well. All my kids love the staff here and never had an issue when I tell the we are going to the doctor because they all make them feel safe and loved.

I was looking for a new PCP and booked my appointment by phone. Upon arrival I was acknowledged…read moreand taken immediately. The ladies at the front desk walked me around the office like a VIP. Great and very friendly staff. Clean and modern office and equipment. Also got a free $5 Starbucks gift card for checking in! How can you beat that? Nice touch. Look forward to seeing you Total Men's on my future visits.

Mislead you on insurance billing. Overall poor experience and overpriced. There are so many better…read moreoptions in Austin for a PCP, do not go here.

This is a review specifically for Maryam, the NP who works with Dr. Baldacchino, as well as Sarah,…read morethe front office manager. They are both PHENOMENAL. They are caring; they are competent; they are efficient. I am extremely thankful to have found them. if you need a cardiology NP who cares, reach out to Maryam. You will not regret it.

I've seen Dr. Baldacchino for a couple years. Similar to another reviewer, he's never been good…read moreabout his appointments. I give him 2 stars because he does know his stuff and can explain to a patient what is going to happen, but after the first appointment I never saw him again and dealt only with his PA - inflexible, and not very good about explaining what in the world is going on. In my last appointment, I had been there 2 hours, and still no doctor in sight. I get that Dr.'s are busy, but short of an emergency, that isn't reasonable.