The most outstanding staff and facilities I've seen in a hospital as an Austin area native. We are…read moreso grateful for their L&D which is incredible and highly competent. Lakeway needs BSW here. We delivered our first son 10 months ago here and they were amazing. We plan to have our next children here. I've been present in other births at other Austin area hospitals and nothing compares to the care and quality at BSW Lakeway L&D. It's like they recruited the best nurses in central Texas. I can go on to say that their ICU is also amazing. About 13 months ago we said goodbye to my grandma there at the age of 94. They were so wonderful making her comfortable with her final breaths and so gracious to us while we said goodbye. Great bedside manner. Highly recommend this hospital all around.

Unfortunately, I've been to this location more times than I would have ever cared to over the…read moreyears. There's the main hospital which is quite large, and across the drive is a tall building that houses all of the specialty clinic offices (i.e., cardiology, obgyn, colorectal surgeon, GIs, etc). A complete renovation of the interior was completed during Covid when the clinics were closed. It's all bright, shiny and new, and now all the check in counters are on each side of a very wide long hallway on every floor. I really like all of the physicians and NPs that I see. It has taken me over six years to build my medical team and several of them are part of BSW. My favorite by far is my cardiologist. My least "dreaded" appointment to attend. Would be five stars, but a few things to note: like a few others have said, scheduling can be a bit of a nightmare at times. There's a central line you must call if you are unable to schedule through your patient portal (which is most often the case). I really wish I had the ability to contact each physician's office separately to speak to the schedulers who I personally know. And yes, some specialists are booked months out, sometimes into the following year. The specialty clinics appear to be understaffed. The parking garage is also not very convenient. It is located a little far away, and is not idea for someone with limited mobility. I have an inpatient procedure coming in the future, so I will be able to give an updated review of my experience at that time. Wish me luck!

Everything was great in every way! Brandi Lynn was very thorough and awesome. Will be back.read more

Nice to have this small clinic in the neighborhood. Dana does a great job and has good…read morerecommendations and health information for your travel.

I was misdiagnosed, I developed pneumonia! I was given an antibiotic which they refused to give me…read morewhich was NOT viral but bacterial. PA Patel gave me medication that I was allergic to which was benzonatate which caused my body into shock. Still suffering with stomach problems since.

Made an appointment online for a simple drug screening at 5:00pm, 2 whole days prior to visiting…read more I show up on time and the receptionist tells me that it's going to be THIRTY MINUTES PAST MY APPOINTMENT TIME TO PEE IN A CUP. Because they "Only have one person working in the back." And also said "I just wanted to let you know before you check in, because if you leave before it's complete, it's an automatic fail." (So I have to potentially fail a drug screening due to time constraints because your business decides not to honor their appointments?) I live about an HOUR from this location and picked it because it would coincide with me getting off work and be in time to pick up my children. IT IS ABSOLUTELY PREPOSTEROUS TO ALLOW APPOINTMENTS AND THEN NOT HAVE the appropriate staff on file. I should have been contacted and let know they had no intention on staffing properly, and I would have chosen another location better suited to me and my needs. The only saving grace of this place was the man that actually did the test. Kind soul. Never again.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

I would absolutely recommend Dr Freeman to anyone needing to see a neurologist. He explained things…read moreclearly to me and my family while we were in the hospital, and took the time to answer our ?'s. He explained the next steps that we needed to take care of after we left. With some of the other doctors, we felt brushed off and rushed, but this was not the case with Dr. Freeman. I'm grateful for the kindness and expertise he showed during what was and otherwise very difficult time for us.

Excellent doctor! Dr Freeman provided great care for my mother in the hospital. He was able to…read morediagnose the issue promptly and provided a thorough explanation of what the issue was as well as the recommended treatment. Both my mother and I appreciated his bedside manner and overall approach.

It just keeps getting better and better. Even more doctors are spending a day or two at an office…read morethey opened in this complex. It is clean, it is convenient and there is plenty of parking. As opposed to going to North Austin and fighting traffic, this is a dream come true. Note that these are independent offices located in a complex, rather than a clinic. Further expansion appears to be in the works.

I would personally like to make a recommendation for Dr. Michelle Gooch. She was really…read moreinformative, experienced, and took a lot of the anxiety out of this type of visit. If you are looking for a new gynecologist, definitely schedule an appointment with her.

My wife recently had a full face lift, upper and lower eye blephs, chin implant and neck lift, CO2…read moreLaser skin treatment and a brow lift. To say I was worried was an understatement, I had only a little idea as what to expect. Upon meeting the Doctors- Michelle Cabret and Kimberly Prock I immediately knew my wife was in good hands-great hands! I was completely impressed by their knowledge and expertise, not to mention the love and kindness they bestowed on my wife. The all female team was equally impressive, especially the office co-ordinator Victoria. She sat with me and explained every procedure with the care and concern of a consummate professional. From the surgery nurses to the front desk personel, I felt confident and relieved we had chosen Austin Cosmetic Surgery and this polished team. I had done my due diligence and read up on Dr. Michelle Cabret and learned how incredibly educated she is. She is an MD, DDS highly educated and highly regarded cosmetic surgeon.Dr. Cabret became the first female ever to be accepted into the highly prestigious double degree program at the University of Texas, Southwestern School of Medicine. Every ounce of this beautiful woman is professional, caring and reflects her holistic approach to aesthetic medicine. Dr. Kimberly Prock, who looks like a cover model herself, is the sweetest, warmest, engaging doctor anyone could ever have the privilege of meeting. She is extremely well educated and puts you at ease the moment you meet her. It's rare today to find a team of medical professionals that exceeds your expectations, But Dr. Michelle and Dr. Kimberly nailed it. My wife is now starting her 3rd week of recovery and the difference is already so beautiful. Both Dr.s have made a concerted effort to make sure my wife is healing properly and has all of the proper meds she needs to heal. Thank you from the bottom of my heart for taking such great care of my treasured wife! 10 stars to Austin Cosmetic Surgery!

I have posted before and wanted to share an update. First off, the worst part is that after my last…read morepost she reacted to me saying I had an eating disorder because I followed her instructions to avoid sodium after lipo ‍ For all those that have reached out, I'm so glad I've been able to help you not make the same mistake, but for those that reached out and had the same issue please tell your story. It's the only way we can not let this happen to others. For those that haven't seen this, I'll share my photos for reference and if you want to know more please reach out as others have and I'm happy to share my story. Update!! **I was able to find an amazing Dr to help fix the mistakes and have also shared the before/ after pics. I'm happy to share the Dr with you. **couple of the pics are the before surgery pics **this was due to a bad lipo job done by an inexperienced Dr with the wrong tools Dr Michelle is not a board certified plastic surgeon

Our kids have been under the care of the doctors and NP's here for many years now. We started…read moreseeing Dr. Temple before this became Texas Children's. It was wonderful then but even better now that it's in network with that hospital system. It's really great to know my kids are under the care of someone whose kids are a part of the community as well. All my kids love the staff here and never had an issue when I tell the we are going to the doctor because they all make them feel safe and loved.

I just wanted to give a huge shout out to Dr. Grant who is kind, reasonable, and always give sound…read moreadvice. She never tires of seeing us for sick visits with my daughter & former preemie son (who I'm especially careful with) and will often work us into her schedule at the last minute to get us seen. We are SO grateful to her. Also a big thank you to our hero, Taylor, who goes above and beyond to get my kiddo his Synagis every month on time, and always gets us in to administer it ASAP. It is not an easy (or likely very fun) task, and I do not know what we would do without Taylor. We are the luckiest family to have such wonderful people in our corner.

Mislead you on insurance billing. Overall poor experience and overpriced. There are so many better…read moreoptions in Austin for a PCP, do not go here.

I believe I was seen by Natalia. She did Through exam and…read moredidn't make me feel like I was rushing her when I asked some extra questions at the end. I appreciated all the perspectives she presented about some tests and cared about preventive measures as well n gave referrals along the way.

This is a review specifically for Maryam, the NP who works with Dr. Baldacchino, as well as Sarah,…read morethe front office manager. They are both PHENOMENAL. They are caring; they are competent; they are efficient. I am extremely thankful to have found them. if you need a cardiology NP who cares, reach out to Maryam. You will not regret it.

I've seen Dr. Baldacchino for a couple years. Similar to another reviewer, he's never been good…read moreabout his appointments. I give him 2 stars because he does know his stuff and can explain to a patient what is going to happen, but after the first appointment I never saw him again and dealt only with his PA - inflexible, and not very good about explaining what in the world is going on. In my last appointment, I had been there 2 hours, and still no doctor in sight. I get that Dr.'s are busy, but short of an emergency, that isn't reasonable.