Unfortunately I had a really poor experience here, and I'd like to share so that future patients…read moreknow what they're getting themselves into. I wish that I could have had this information prior..
I was referred here regarding pain from an auto accident. I was aware of the hefty cost ($1000 for an initial consultation visit), but was willing to pay for this doctor's expertise and opinion in reviewing my injuries. I arrived early for my appointment, and was taken back to the room in a reasonable amount of time. After the nurse took my vitals, she informed me that Dr. V would be in to see me "in a few minutes." Well, the minutes ticked by with no sign of Dr. V. After about 20 minutes of waiting, the nurse came back in & said Dr. V would just be "a few more minutes." I wound up being back in the room for a full hour PAST my appointment time when Dr. V finally bothered to come in, at which point the wait time was not acknowledged. We reviewed my history briefly, and he said really to formulate his opinion, I would need to go back and get two more MRIs so that he could see the full spine (I had already gotten one MRI). That was pretty frustrating, because I had specifically called prior to my appointment to confirm with his staff that they had everything that they would need for Dr. V to provide an opinion. I offered to go back and get additional MRIs done if that was going to be needed, and even requested they check with the on-site nurse at the time, to see if they would be helpful. After holding, I was reassured that just the one MRI was enough and I should come into the appointment to see Dr. V. Okay, so now I've paid $1000 out of pocket, just for him to tell me to go get two more MRIs. Cool. So I went and got the MRIs, & went back for a follow-up visit (which is an additional $600). Again, I arrived right on time and was taken back reasonably. Again, the nurse did her job and left me to wait for Dr. V, who would be in in "just a few minutes." This time, I was waiting for over 40 minutes in the room before Dr. V came in. The thing about Dr. V ~ he does not have good bedside manner. He'll make small talk with you, but he's not looking at you nor listening, rather, pulling up your file, making notes, etc. In the first 5 minutes of my time with Dr. V, he pulled his cell phone out of his pocket to check it three times. At the third occurrence, I asked him if I was interrupting anything, to which he replied no, that the hospital keeps calling him and he doesn't know why. Again, no acknowledgement of my wait time nor the lack of consideration in checking his phone when I was paying handsomely for his time. Well, he reviewed those MRIs and ultimately said that there's nothing he can do for me as far as treatment goes, and referred me to Pain Management. On my way out, I spoke with the office manager, and outlined my concerns. I was very gracious and understanding, but shared that I do not think my time was respected. I have a life - a job, a family - to plan around in order to make these appointments work. Not only was I not seen at the promised appointment time, but left in a room to wait for multiple hours over the course of just two visits. I courteously asked for a credit to my bill as consideration for MY time. I was given a lot of empathy, "I get what you're saying & I agree," and she offered to share the feedback with Dr. V and call me back. Of course, she did not call me back, so when I reached her back she again gave some apologies and acknowledgement, and said that she reviewed with Dr. V and they had decided that they were unable to credit my account balance. So, I cannot control what's on the MRI, but he has the audacity to charge me THOUSANDS of dollars for less than one hour of his time, yet refuses to acknowledge that MY time is worth anything at all.
In summary, this establishment:
* Does not value their patient's time
* Supports a doctor who checks his phone while in the room w/ a patient
* had a crappy blood pressure cuff that they literally asked me to hold in place so it wouldn't fall off
Patients BEWARE