Super Customer Orientated: Paradise Pools built my pool over 3 years ago. I was pleasantly surprised when I called for service and Mike Stevenson responded immediately to hook me up with an excellent pool repair guy. Hayward pool motors are the best in the industry but mine stopped working. The pump was still under warranty and replaced at zero cost with a new 4 year warranty pump and no charge for labor. It pays to work directly with an owner who understands the imporance of service. My last pool had a Hayward pump which lasted for 18 years. read more

Paradise Pools & Designs Inc. - General Contractors Near Me - Temecula, California

Mike and his team were right with us from design through construction and start up. He kept us informed about the construction process and any schedule changes and ultimately finished ahead of schedule and on budget! All of the subcontractors were professional, courteous and contentious. It was our first pool, landscape build and Paradise Pools and Design made it a great experience. Two thumbs up! read more

Paradise Pools & Designs Inc. - Thank you Paradise Pools and Design for a job well done! - General Contractors Near Me - Temecula, California

My pool motor stop working I got phone call from paradise pool and spa by the name of Marty he show for couple of minutes took the check without any follow up or fix the problem he disappeared 2 weeks ago and he was mentioned by choice home warranty. I keep called both companies still motor is not fixed. I'm so disappointed with service of both companies choice home warranty and paradise pool and spa they did nothing at all. read more

I wanted to write this review to let everyone know what a wonderful job Paradise Pools made of our pool. It was really spectacular. The perfect design for our yard, which was not the ideal situation; yet, Paradise Pools made it all seem so straight forward and the obvious challenges seemed to be "no problem" to the crew. Thank you so much for our "dream pool". We proudly write this review in return of how easy going Mike and his whole crew made this for us. read more

Paradise Pools did an Outstanding Job on Our Pool Remodel . We ended up doing a complete remodel on tile -stacked stone, -pebble Tec work and concrete deck and cantilever coping ! All of their employees were outstanding and very professional ! My wife and I love our New Paradise Backyard Thanks Mike ! read more

I was browsing Yelp and was stunned to read just ONE review on Paradise Pools and even more so to read Angel's negative comments. (Why are three 5-star reviews hidden?) Paradise Pools built our pool & spa about 15 years ago, here in Murrieta, and I would recommend them to anyone, in a heartbeat! I asked if they could finish our pool before July 4th, and as promised, they completed it on time, and not one penny over budget. This company has been in the area forever, and still has the same owner. He has a reputation as a professional and honest person. Whenever someone asked us "Who did your pool?" ... so many people would respond "Oh, Mike is great! Paradise did my pool, or my neighbor's pool." I've never heard a bad word about this company and I know why, personally. Mike, the owner, met with us from the outset, and came by the job-site often to check on the progress of our pool. Following completion of our beautiful backyard, we called him many times over the course of the next 10 years with questions and concerns. They came out to our house and advised on the maintenance of the pool more times than I can remember and never charged us a cent for the visits. They never tried to upsell us on more expensive equipment. Eventually (I'd say about 5 years in) the creepy crawly thing wore out, and they came out (again for free) and let us test out a newer style cleaner. We liked it and we ordered the replacement from them. It continued to do a great job for us for many years. I have to say that, I was embarrassed how many times we called them over the course of 15 years for advice. I kept expecting them to say "C'mon lady, we built that pool 10 years ago! Hire a pool guy, if you still need help!" But they never did seem bothered by our questions, and we were able to maintain our salt water pool on our own, without hiring a pool service. We were so impressed with them, that when we moved and decided to put just a spa at the new house (now that the kids are grown), the first place we called was Paradise Pools. Once again, they gave us great advice, even though it didn't result in a job for them. When Paradise built our pool, it was back when house values had sky-rocketed and nearly everyone was refinancing and putting in a swimming pool. It was hard to even get a contractor to return your call. Even though our budget was small, Mike treated our project as important as any high-end job. The design he drew up for us was inspired and more than we could have ever imagined on our own. They built gorgeous hardscape behind the pool that allowed us to add landscaping to soften the look of all that concrete. We never regretted our choice of pool contractors for one minute. It couldn't have been more professionally managed. I feel like we really lucked out, by choosing Paradise Pools. read more

Our entire family would like to thank Paradise pools for our wonderful backyard. It's not often a family takes on such an undertaking without feeling stressed out and pressured when making a big decision. Mike, you made everything so easy for us. We loved the design you came up with. You were so patient with us and as we made many changes. You took every call we made, and we know there were plenty of them. Thank you for meeting and surpassing the date for completion. We have told many people how quick our pool went up and they find it hard to believe. Many workers passed through out lives from the dig, to the steel workers, the plumbers, gunfire workers, electricians, tile, concrete, and plaster workers, and not to forget the clean up crew. All were hard workers not to mention courteous. It was a pleasure working with all of you! P.S Please feel free to send over potential pool owners to see our pool. We would be happy to show ours off. read more

HORRIBLE CUSTOMER SERVICE!!!! I called to make an appointment for this company to come out to my house and give me a quote. They called me back and set me up with a time and day. I let the guy know that we're super busy people and that my husband would have to take the time off work to be able to make this appointment. He insured me that they would be there. The day arrives on January 31st at 10:30 and we're sitting at home waiting... and waiting and to my surprise he never showed I called him several times leaving voice messages, letting him know that we are waiting for him and that my husband had to take off the time from work to be home. On a side note... that day was my birthday and I canceled on a family birthday breakfast reservation to be home for this appointment. The owner still hasn't called me back to this day! DON'T WASTE YOUR TIME BECAUSE HE HAS NO PROBLEM WASTING YOURS!!!!! read more

We are very impressed with Paradise Pools! Mike understood what we wanted to do, and offered his professional advice in helping to remodel our 25 year old pool. The team that was assigned the job showed up on time everyday, and did a great job of cleaning up after they were done. Mike supervised the entire process ensuring it was done correctly and to code. We couldn't be happier with our "new" pool, and will use Paradise Pools exclusively for all our pool needs! read more

We could not be happier with the pool that Mike at Paradise Pools & Designs recently built for us. From the initial consultation, through the design process, and all the way to the completion of the project, Mike was a true professional and handled every step along the way with honesty, integrity and class. The end result was a spectacular pool that really transformed our backyard into something special. The quality of the work speaks for itself, but what impressed me the most about Mike was his willingness and ability to overcome challenges as they presented themselves. With any big project, there are unexpected things that happen. In our case, our next door neighbor's water pipes burst in their backyard and the water flowed down into our yard and filled the deep end of the pool with a couple feet of water. This was before the shotcrete was poured, so the pool was just dirt at the time. Even though this was not Mike's fault, he had his own crew come and pump the water out and repair the damage to the pool at his own expense! In fact, every time something unexpected came up, Mike worked with us to come up with a solution to the issue. This is exactly what you want when hiring a contractor. At the end of the day, we love our pool. Mike was great to work with, and he was able to do the work we wanted within our budget. We would heartily recommend Paradise Pools to anyone! read more

We loved the experience Paradise Pools offered. They were very helpful and Mike was a great communicator. He walked us through the whole process. If we ever have to build a pool again, we will use them. read more

We hired Paradise to build a pool for us and it was completed in the summer. The overall experience seemed smooth until the pool was finished. Our pool developed a white coat or discoloration in areas of the plaster which is dark grey. We called Mike multiple times to come look at it and he never came. He said he sent someone, but we never saw them or met in person with anyone. Mike says the discoloration was from a chemical imbalance of the water. However weekly water testing at Leslies Pools shows its fine. We had two other companies come out and they said the startup of the pool was not done properly and cheap plaster was used to save builder costs. My husband called Mike multiple times to see what could be done and Mike NEVER returns his calls. He just ignores us. We will have a different builder fix their bad construction. I wouldn't recommend them. Once your pool is built, good luck getting a hold of them to fix things after!! Poor follow up and customer care or service read more

Our experience with Paradise was spectacular. Mike communicated every step of the process. His staff was always courteous, clean and polite. We made a few changes in the middle of the project and our wishes were perfectly accommodated. His lead, Bob, was very easy to deal with and professional. We interviewed three builders and his company was the only company that offered to close the wall in three days. Mike had the best design by far and offered insightful suggestions based upon his 30 years in the business. Paradise closed the wall in two. Every minor problem was fixed and Mike was very responsive to calls and text messages. I would strongly recommend paradise to anyone building a pool. Even with the rain, paradise finished the pool in nine weeks. Mike runs a first class operation!!! However!!!!!! ---caution--- we used pool guy Mike recommended (Dan) Pool had a strong chlorine smell, kids complained about skin burning after Dan serviced the pool. I took water into Leslie's and test showed phosphates and chlorine off the charts. If you use Dan, make sure you test the pool water while he is servicing to keep him honest. read more

Paradise designed and built not only our pool but surrounding decks, covered patio, fountains, bar-b-que and patio fireplace. They should stick to only pools. The rest was poorly constructed and resulted in a near disaster. They were clearly out of their element on the fireplace. It was at first improperly designed so that smoke and heat would draw out the front of the fireplace into the patio and probably melt the TV mounted above the mantle. After we pointed this flaw out they came back and built a chimney. Unfortunately it was full of construction code violations and caught fire. We discovered it in time or within 15 minutes it would have caught the house on fire according to the firemen who responded. There were at least eight building code errors in the flue according to the fire investigator. We recovered all but our $3000 deductible quickly from our insurance company. The insurance company then went after Paradise for recovery but ownership never responded to a single inquiry so it went to court. And now two years later we've finally gotten our deductible back. There were other significant problems but this was clearly the worst. Very bad experience with Paradise. read more