I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

I've been a fan of EWC in so many locations and for the last several years this has been my spot…read more Elba is the Queen, the , the very very best especially with eyebrows and hair growth challenges. She is someone I can trust with this vital part of self care. The staff are excellent and my experience is always reliable and quality.

I just had the most wonderful wax experience! I have been waxing for 40 years and by far the most…read morepleasant appointment! Pain free Deanna was so friendly and efficient! I can't rave enough!

Still going to Alyssa 6 years later! She is still the absolute best! Always cool, always fun. My…read moreappointments are painless and I leave super smooth each month. Book her today!

Came across this location on my search for a new wax location and I'm so glad I did! I reviewed…read moreonline on who is the most recommended cerologist and chose Viannet who was AMAZING. Not only is she beautiful but her soul is as well. She made my experience phenomenal, conversation was heart warming and she made me feel safe and taken care of. It was such an great experience to come back into the waxing routine and I'm already booked with my next one with Viannet! 10/10 recommend !

Staff is very friendly, I love the services i get there. I've done two small areas for lazer hair…read moreremoval and have seen good results.

This place is great. They are kind, professional, reasonable, and provide the best service :)read more

Wow . Just wow. Today the EWC in Brooklyn by me, didn't have any appointments until next week.. so…read moreI said why not just try the one by my boyfriends place! I called this location today and asked for any availability with anyone at all. She said "sure, what time works for me" !!! Wow, you'll never hear that question in my Brooklyn location!! I went for a lower leg appointment with a girl named JAY, short for Jennifer. She was adorable and gave me one of the best leg waxes I've ever got! So detailed and was a perfectionist! She took her time with me ..... such a pleasant change from the rush they do in the Brooklyn locations ! THANKS JAY!

I have been a loyal customer for several years and have consistently scheduled my appointments with…read moreCarmen. Unfortunately, I am extremely disappointed with the service I received on June 28, 2026. I arrived for my scheduled appointment with Carmen, after receiving multiple appointment reminders and a voicemail confirmation. Upon arrival, I was informed that my appointment had been changed. Carmen then approached me and stated her manager had contacted me. I advised her that I had never received any call from a manager. Carmen proceeded to state that she had been told I informed her manager that I tip her through a mobile payment service. This statement is completely false. I have never spoken with any manager regarding tips, nor have I made such a statement. The last tip I provided to Carmen was given in an envelope. Carmen then informed me that, because of this situation, she no longer wished to see me as a client. I was shocked and embarrassed, especially since these accusations were made in front of other customers. Not only was I not properly notified about the appointment change before arriving, but I was also falsely accused and publicly embarrassed. To make matters worse, I was told that if I wanted to be seen by another associate, I would have to wait an additional hour. This entire experience was unprofessional and disappointing. As a customer, I should not feel pressured to tip out of fear that false accusations will be made against me. Given this experience, I have lost confidence in this location and its management. I only have two passes remaining, and I will use them at another location. After that, I do not plan to return to European Wax Center. I hope this matter is reviewed seriously, as no customer should be treated in this manner.

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

I followed Kathy here and she's still just as awesome at this location. She's been waxing me for a…read morewhile now. She's friendly, professional and does a great job (no ingrowns!) I highly recommend her.

Been going for just about a year after switching to this location after being unhappy with the…read moreother EWC I was attending. I regularly see Megan & she is the best! She does a great job distracting me with conversation & I can definitely say that the waxes have become more bearable with consistent appointments. Megan always talks to me about my skin and helps me find products or offers suggestions regarding any issues I may be having. There have been times where I have to reschedule and the other wax specialists do a great job as well! If I arrive early & if I have a quick wax scheduled, the guest associates at the front will always ask me if I want to be serviced by someone else who is available, which I appreciate. There are also several sales throughout the year that the staff will inform you of without pressure. Definitely recommend this location particularly because of their clean location & incredible staff. (Ask for Megan if you go! ) (:

Absolutely amazing facial!! This place is outstanding. I had a facial and light peel with Maggie,…read moreand my skin glows. I am 52, skin was congested and dull. I had pretty much given up on facials in this area. At many spas, yes, it is nice to lay there and have a mask put on but they did nothing. THIS facial? Rediculously good. Maggie was no joke on extractions - but very attuned to what I needed. The peel was a perfect choice. I have fair skin and can be a mess with strong acids. This peel created an awesome glow, but no downtime and flaking. Wonderful. The place is immaculately clean and calm. The owner was welcoming and super pro. These ladies know skin!! I am super excited to get back on a routine of facials here every couple of months. Yay real results!

I've been going to Jadwig regularly for over a year. I've had numerous services including 2 lash…read morelifts, but this time something went VERY wrong. My lashes were singed, curled up to my lash line and going every direction. The results of this last 6-8 WEEKS and there is NOTHING you can do to correct it. It has now been over 6 weeks and they are finally starting to relax a little, but not to the point where I can wear mascara again. To make matters worse was how the owner, Joanna, handled the situation. I left her a detailed message and she didn't even return my call, I had to call her again. The first time I went back she didn't even approach me to look at them. No accountability whatsoever. She did everything she could to avoid the issue. Her response to me was "I'm really sorry". "We followed protocol" and "this has never happened" Well, sorry doesn't cut it! Jadwig does not deserve my business.

"Great service from start to finish! The staff was friendly, professional, and made me feel really…read morecomfortable. I absolutely loved my laser treatment--the results were amazing. Highly recommend!"

I initially purchased a Groupon for laser hair removal just for my underarms which was such a…read morereasonable price. When I arrive they had a deal going on for a bundle going on for full Brazilian and lower legs and I was able to add it on to my current service! I was a little nervous about the procedure at first but Demi was so great and made me feel very comfortable! I am one session in and am looking forward to the results!