Awesome service, awesome staff in general. Everyone I talked to in this store during my many trips…read morein there (I just couldn't decide) was very knowledgeable. They answered my 8746 questions patiently and I am sure I asked the same ones twice a few times. Regardless, I ended up getting the Trek 7.2 FX. They also give you some free tune ups and they gave me a free bike lock. I will be back there soon for a new seat and some other shenanigans I am sure my friends will talk me into. The bikes are pricey but you get what you pay for.

Picked up this beast two weeks ago and I am Loving it! Was hesitant to pull the trigger but the…read morestaff helped me out and got it in stock for me. Had a great fitting done yesterday to tweak all the angles and heights to fit me perfectly! Would definitely recommend this shop to everyone! Also highly recommend the fitting. I'm amazed at what a difference a few millimeters one way or another improves your ride comfort!

I have used them for service and miscellaneous repairs for years with great happy service and…read morequality work. We recently bought a top-of-the-line bike rack and a new bike to go with it. Again, my wife and I received great service and a happy customer once again.

The proprietor often does not answer the phone even on the days he is supposed to be open. I…read morefinally got to speak with him on the phone on the fourth try, saying that in a few months I would be spending quite a bit of money on an electric bike. I asked him if he could guarantee that the cells in the battery were Panasonic or LG (high-quality, less chance of catching on fire), he said no, all his batteries are Bosch, and he said, "No guarantees. I don't guarantee anything, and I can't guarantee I'll even be here in Sept 2024 if I sell the shop." My response was, "Then I won't be shopping at your store." ... I guess I will have to shop in Reno, even though that is farther away from where I live.

Quality work and great customer service. They've been there since I was in high school and that was…read morea longtime ago.

Very nice staff. They tuned my bike up quicker than promised. Busy place but good attention to…read moredetail.

Chico has an awesome park for mountain biking Bidwell! We…read morewere visiting family in Chico and had so much fun we decided to by a couple of Specialized Mountain bikes, the price was in order with the quality of these bikes. And the service was friendly and knowledgeable, we loved the little dog hanging out there. Our niece and nephew race mountain bikes in Chico and told us that this store sponsors and support's the kids! We made the right decision. And while your waiting for your bike to get worked on you can kill time in the pub nextdoor (great pub food by the way!) we had a great Black Friday experience! Happy to recommend this shop. Thank you Andre and Michelle Scott Napa Ca.

Great local bike shop. Best mechanics in town. Always eager to be helpful. And they support the…read morelocal high school team.

Did a amazing job servicing my son mountain bike fair prices got right in...recommendread more

I went in to get some parts and to have my fixie tuned up. They did an awesome job and treated my…read morebike with care. Also, they have friendly staff that is dedicated to working on your bike. -Alec

Very nice people here, and good service department. They will get you in and out quickly.read more

Had a great buying experience overall. Thanks to Stacy. Would highly recommend this shop if you are…read morein the area. In my case I drove all the way from Sacramento since they were the only shop within 100 miles that had the bike I wanted.

How can you not love this piece of history - including the owner! It's an experience just walking…read morein the front door.

Thr guy wanted to charge us U$ 365 for an old crappy mountain bike. Just get a new $100 at…read moreWalmart

Great for a shuttle service. Always dependable. Great personality on all staff (as far as I'm…read moreconcerned). Will use again and again and have before. A+

This review is for the shuttle service. Your bike will be damaged due to poor equipment and…read morehandling by the obese bully who does not know how to be professional. There was no reason for his poor behavior and carelessness whatsoever. We were friendly and paid for shuttle service and even paid for bike maintenance. Why be rude and disrespectful to paying customers?? During the loading process I saw that another bike's brake reservoir was very close to my bike. About 1-2 centimeters. I wanted to avoid potential damage to the brake and my carbon frame, so I simply suggested an easy solution to create more space. This quickly angered the employee and he rudely snapped at me, "you're afraid of your bike being scratched dude, you're gonna crash..." What? This created an awkward group vibe since others in were a shocked by what he said. The ride up in the van was quiet and uncomfortable since the person loading the bike was driving and complaining the whole way up about his life and how Downieville is dying. This didn't set a good energy for the ride at all, and set a negative tone the rest of the weekend. I wanted to protect my bike bc any damage would not have been covered by this employee. A cracked frame or broken calipers would have been terrible and very expensive to fix. In the end my fork crown did get deeply gouged in several places bc the bike hooks they use are worn and covered in electrical tape. If you want your bike to be cared for and not be damaged, go elsewhere. If you want professional service go elsewhere. This shop has a staff member with a really poor attitude that ruins it for the entire shop. What a disappointment.

I kid you not, some of the best customer service I've experienced in years. From the time I walked…read morein to browse to the time they dropped off our 4 new e-bikes, they were fantastic! Adam and Eric were so helpful. We did have a few technical issues with one of the teros, but man did they step up and go the extra mile to get it fixed ASAP. Price wise they were more than willing to meet the price of the other local place and they had more in stock so we got what we wanted. We won't need new bikes for a while but when we do or for any service they have 100% won my business.

The entire team at Tour of Nevada City Bicycle Shop is exceptional. Having a team with such…read moreexcellent customer service is a rarity these days. I went to the Harmony Ridge location (day rental location) on a Sunday last March, and someone went out of their way to review all the options/models for sale online. When I actually went to the store, I knew what I wanted and they helped me customize everything~ I think I ended up working with about 4 different folks when all was said and done. Then I broke my foot and hadn't ridden in 7 months. I had to call them last week to figure out (in the dark) how to turn on the bike! Today I went by to learn how to inflate my tires and reset the maintenance schedule. You know when surveys ask you if you think "They care about you as a customer?" Tour Of Nevada City Bicycle Shop does care about me as a customer, and I am grateful to the team.