Rugs are beautiful and service was excellent. Pickup went well. Service was quick and professional.

I was so hesitant to wash my Persian rug because it requires such delicate care but I am so happy I trusted Papillion with getting the job done right. The vibrant colors and details are entirely visible again. Josh ensured a wonderful customer service experience from pick up to drop off. Highly recommend, thank you lots! read more

Papillon Rug Care - Carpet Cleaning Near Me - San Bruno, California

Josh is amazing and affordable. 200 dollars got us a rug that is brand new and was picked up and delivered to us.

My wife had knee surgery, so we had to pull the carpet up. I had the brilliant idea to get them cleaned during this time. From start to finish it was fantastic service, communication and interactions. They were prompt for pick up and delivery. They were extremely helpful and able to replace the carpet pad as well. We took an unexpected trip, so we asked them to hold on the carpets for longer than we expected, and they were hugely accommodating and flexible. And best of all, the carpets look brand new. We've had them since 2010. They've had their share of animals stains and parties. We are so thrilled to have worked with them. Recommend them in a heartbeat. read more

I recently asked Josh at Papillon to clean three thick-pile wool area rugs for me and also to re-size one of the rugs. I received my cleaned rugs today and I couldn't recommend Papillon more highly on all counts. They did a wonderful job with my rugs (which hadn't been cleaned in years). The rugs smell wonderfully fresh now and look amazing! I'm pretty sure that my rugs look better now than when they were brand new. The cost was exactly what Josh quoted me originally over the phone, and Josh was great about communicating with me throughout the process. Papillon picked up and dropped off my rugs for an additional fee (which Josh told me about on our first call) and that service was well worth it. Josh was exactly on time both for the pickup and the delivery. What a great company! read more

I was considering purchasing a rug that had some visible flaws (wrinkles and lumps), and I contacted them to see if the flaws could be fixed by cleaning. They got back to me immediately with their expert input, giving me information on the rug that I didn't know (that it was Afghan, not Turkish) and telling me that it was unlikely they'd be able to correct the flaws I was concerned about. They offered great advice and input in a prompt and friendly way, and put me on the right track as far as deciding whether or not to purchase the rug. I've seen them in the neighborhood for year and knew they had a great reputation, and now I know that they are great neighbors and generous with their expertise. I will use them if I need their services in the future and will recommend them without hesitation! read more

We have two kids and a small condo in San Francisco and we had not had our rugs cleaned in almost 5 years. I had doubted that we would be able to restore and clean the rugs considering the level of wear. Papillon did an absolutely phenomenal job including cleaning a rare African sheep's wool rug with little foundation. The rugs came back almost looking brand new! The bright colors of the sheep's wool rug almost looked enhanced. All without harsh chemicals. It's rare to find a business that delivers this level of quality. We were blown away! read more

I have used these folks three times now to clean my rugs, most recently in 2022. They still provide great service. The cost has increased, nearly to the cost of the rugs themselves in my case, but they give you a quote ahead of time and stick to it, so decide for yourself what you are willing to pay. I would definitely continue to use them. Fortunately, I only need to clean my rugs every three or four years. read more

I recently used their services for cleaning a well worn Moroccan rug (about 4.5x7.5). They were responsive to my questions on the phone about pricing, care and different repair services when I called to inquire. When I brought my rug in, they were kind and efficient. They do a standard charge of l 60% down upon drop off and take about 2-3 weeks to clean rugs. They were right on time and finished with my rug in about 2.5 weeks and promptly called me for pick up. There seems to be a mother and son who attend the shop and both have kind and helpful demeanors. They offered free advice about repairs to my rug after the cleaning but were not pushy. 10/10 would take my rug back. read more

Papillon single-handedly rescued my 110 year-old Persian silk carpet, restoring the torn/missing silk fringe and throughly cleaning and repairing years worth of damage and wear. So detailed and careful in their restoration, Papillon imported special vegetable dye from Iran to re-dye small sections of my carpet and did a special tea-wash of the delicate fringe. I would trust Papillon with any cleaning, especially fragile and valuable carpets. read more

After having a poor experience with COIT, we decided to use Papillon and were thrilled with our decision. We needed to clean some large, heavy Chinese rugs in our home. Papillon scheduled a pick-up window of 30 minutes -- and they showed up promptly within this window. We didn't waste any time waiting around for pick up (like we did with COIT). The rugs themselves were cleaned well and Papillon kept in touch with us throughout the process through phone and email (to let us know when the items were cleaned and arrange a drop-off). They were also extremely honest and sincere. One of our antique rugs (ruined by our dogs) would have been extremely expensive to repair, and they were upfront about the costs and told us it might not be worth it. We would use Papillon again and will recommend them to anyone. The customer service was wonderful - and they simply are delightful people. read more

I love the folks at Papillion rug care. This is a family operation and they really care about their customers. They will come and pick up your runs for a modest fee. I'm in the middle of using them for the third time. Anytime my dog has to vomit or poo or pee, she heads to a rug - oh well. Papillion saves the day read more

Papillon Rug care works miracles! Can't recommend them highly enough. I had four rugs damaged over the years by dogs, spilled food etc. they came back looking like new read more

Great job cleaning an old Wool rug. Colors are once again vibrant and an indiscreet puppy accident no longer shows. Friendly and reliable service. read more

I have had the pleasure of working with Papillon Rug Care for over a decade. Frankly it is rather surprising that I have not taken the time to write about the consistently thoughtful and meticulous service that I have received. I know little about rugs except that when they work, it can transform a space and when they need to be care for, the need special care. So whenever I think of cleaning or repair or consultation - anything to do with fine rugs I think of Papillon Rug Care. Much Appreciated! read more

Josh and the team at Papillon are absolutely amazing. I have had multiple vintage and antique rugs cleaned here multiple times and every time the service has been amazing. My rugs come back perfect (which can be a gamble when sending out vintage/antique pieces) and the service is extremely friendly and super helpful. I don't have a car and they manage pick-up and drop off and are so kind about it, they really go out of their way. I cannot say enough good things about Papillon. Additionally, I found a moth infestation in my closet - the source of which was two stored rugs. Even though it was a Sunday and Papillon was closed, Josh came and picked up the rugs within a few hours, that day, to be cleaned (!!!!) - what a Godsend, truly. I cannot say how thankful I was :) that was so kind. Coming from New York City I have found it difficult to find trustworthy service providers who provide perfect service in SF - Papillon is a true gem in providing all of the above. read more

Had my father's office rug cleaned here in September, 2020. It looked awful when i brought it in. The foam mat under the rug had begun deteriorating and was shedding little foam particle everywhere. One end of the rug was unraveling and looked really bad too. Dad wanted to keep the cost down so, they just trimmed the unravelled bits rather than reweaving it. They just cleaned it and gave me a new mat. It came out looking great, better than i expected. Also, they disposed of another rug that was beyond repair and did not charge anything. Thanks Papillon! read more

I love Papillon. I'm an Interior Designer and have sent my clients here for years. I myself just picked up a vintage Moroccan rug that my Puppy had all but ruined and it looks better than the day I bought it! Soft and clean! Highly recommend!! read more

My rugs look great. Much appreciation for your extra effort and thank you very much!

I had several rugs cleaned there, most of them Persian or Afghani wool and some Chinese silk carpets. PROS - 1) They did a good job, and made sure the natural dyes didn't run (not easy!!) :) 2) They will pick up and deliver. 3) The owner is vivacious and pleasant to work with. CONS 1) There was one carpet that came back with a stain even darker than before. Granted, the owner had said that they couldn't guarantee removal of stains, but it was still disappointing. 2) They misplaced a valuable rug for at least a week. I'm not exactly sure how long it was, because I'd tried to call a few times about it and didn't get a return call. When I finally did, there was an admission that it couldn't be found b/c the tag must've fallen off. It required a picture and detailed description, but they did find it. 3) One carpet had to be washed several times; they called to let me know, but didn't say that it would be muuuch more expensive. Unpleasant surprise when I saw the bill. I would likely still use Papillon because the carpets DO look lovely afterward, but.... will take take precautions beforehand. read more

Well, this is a perfect example of the benefits of Yelp.com. For years I took my Mid-Century Wool Shag rug to whoever was cheapest and the rug really paid the price. I nearly destroyed it. The colors bled, I lost around 4 inches around the perimeter to unraveling over the years, and the backing deteriorated. It was quite literally falling apart at the seams. This rug is very rare, valuable, and special to me. So was it a lost cause? Was it ruined? I needed to know and make a tough decision about whether to spend the $$$ to repair it (if possible) or to just toss it. But it is an amazing work of art, this rug, a real one of a kind, signed by the artist in 1959... So Yelpers pointed the way to Papillon Rug Care and I stopped by for a visit. Yes, it was in bad shape. A challenge for them, but they took it on at a very fair price. They called me each step of the way with recommendations and prices and each time I decided to go ahead and pay for the extra repair cost because I could tell they were very knowledgeable and conscientious. It took a very long time with my rug, but I didn't mind because I knew they were being careful and working hard at it. So last week I went to pick up my poor old rug and OO MM GG it is like new! Like a brand new rug! It is bright white and all the colors are bright and vibrant! They not only put a new backing on it, they hand sewed an additional layer of cotton muslin to the back as an extra protection. They hand sewed a cotton banding around the perimeter and the color of it matched the white part of the rug so it looks very, very nice. The only problem is now that it is so nice, I almost don't want to unroll it in my home and walk all over it again. I am going to store it until I have a new place where I can treat it as it should be treated. I now have this piece of art that I will keep and enjoy forever. Thank you so much Papillon Rug Care! I will highly recommend you to all my friends and clients, too. I took photos of the rug to show people. If any of you yelpers e-mail me I will show them to you. read more

Expert care and analysis of the condition of my rugs (loved but a little worse for wear). Brought new life back to something we see every day! Matter of fact. Gave me quotes on repair without any feeling of being up sold or obligated to get and still got great service just for the cleaning. Quoted me three weeks (he's busy!) but it took only two. Highly recommended. read more

After waiting around two days for Coit to not show up, I got fed up, searched Yelp and called Papillon. They came and picked up my kitchen rug within a couple of hours. The rug was returned 10 days later looking like new. I had previously has the carpet cleaned twice by Coit -- each time it came back with spots which I assumed were not possible to remove. Papillon got them ALL out. I was starting to think it was time to replace the rug; turned out it was time to replace the rug cleaner. My rug was a machine made basic rug for our kitchen, but I would not hesitate to use them for something much nicer based on their results with this one. Price was the same as I have paid for Coit. Thank you for the referral Yelpers! read more

Ok, this time we thought our rug was done for. Four years after its last cleaning, it suffered numerous indescribable offenses from our pets. I frankly did not want to spend any more money to clean it, but decided to see if Papillon could work some more magic. Papillon miraculously made it new AGAIN. I don't know how they do it. And to boot, they miscalculated the estimate based on the material of the rug, in our favor, and honored the quoted price no questions asked/no attempts to charge what they should have. Gone is the free pick-up/drop-off, but that's a drop in the bucket compared to the quality of work done here. And I'm fairly certain the rates for cleaning have not changed since our last job in 2009. Unreal. There's simply no reason to get your rug professionally cleaned anywhere else. Period. read more

Love these guys - like all the other reviews have stated, they are the real deal. The rugs come back spotless, and they always give me a health check on the rug as well and let me know if it's threadbare, etc. Plus the pickup is key for me. My only complaint is related to their hours.... it's not very realistic to expect to be able to drag a rug in between the hours of 10am and 5pm, which is when I'm in the office. Fortunately, their pick up/drop off service makes up for that. read more

Papillon cleaned and repaired two 9 x 12 carpets for me. One old carpet was being used in the drop-off area of a small warehouse and took a lot of abusive foot & hand truck traffic, it was pretty dirty, stained and ratty! To my surprise, they estimated that carpet to be around 150 years old! The second carpet was about 75 years old from my parent's place. That one was as bad as the "warehouse carpet." They hand-washed & repaired and re-fringed both carpets... bringing out the colors and beauty that was hidden by the years of dirt, stains & grime. The only thing they couldn't repair was the slight impression left by my parent's hot clothes iron. Papillon did such a nice job, I gave the first carpet to my son & his wife when they married and bought a house. It's the centerpiece of their living room. My parent's carpet was so clean and repaired, my mother actually thought we bought her a new carpet! Surprise Mom!... see, it's your old/new carpet... recognize the iron impression?? We had a third smaller newer carpet which my wife TOOK TO ANOTHER PLACE that said they knew how to do carpets. Boy! Was she disappointed! The colors were faded, uneven and merged in some areas. The carpet also "shrunk" and had wrinkles. She said she won't make the same mistake again and vow to have only Papillon do our other carpets in the future read more

I dropped off my white 50's shag rug that I inherited from my grandparents. It had its share of dirt and looked really tired. I read the reviews about Papillion and decided to drop it off. First, the service is absolutely amazing. They really take the time to listen and advise on what the outcome would look like. When I picked it up a couple weeks later it looked brand new. Again, the service was absolutely wonderful. I would highly recommend this place to anyone looking to get vintage rugs cleaned! read more

My parents had some old vintage rugs that they were getting ready to toss and buy new ones. The rugs have been in use for 40+ years by my parents and it was a tough decision for them to decide to toss them out since it had a lot of sentimental value. I offered to dispose of the rugs for my parents but a friend of mine recommended Papillon to clean them instead of just throwing them away (since it had sentimental value to my parents). I called and was quoted by Josh. Josh was super patient and friendly in the entire process. He told me that he'd be able to make them good as new. At first I didn't believe it but it was worth a shot. These rugs were cherished by my parents. Long story short, a couple weeks later I pick up my rugs. I did not belive that they were the same rugs as the ones that I brought in! The team here at Papillon were awesome. I definitely recommend getting your rugs cleaned here instead of purchasing new rugs! I will definitely be back whenever I need rugs cleaned. Thanks again Josh! read more

This is the only place I will take my rugs to be cleaned. I've brought a total of six wool/silk rugs here to be cleaned and every time they come back spotless and vibrant. Not only does the Papillon team clean rugs, they bring them back to life. Awesome extras: super friendly/helpful employees, and even though they say it will usually take 2 weeks I've gotten each of my rugs back before then. Don't bother taking your rugs anywhere else! read more

WOW ! Yelp works! I never thought I could get my older burgundy lambskin rug back to as bright and soft as it was when I first bought it several years ago. I had tried cleaning it a few years ago and I did not notice a difference. After Papillon cleaned it, I was SO happy I didn't have to buy a new rug, and it came out like it was brand new. I really couldn't believe it. A not dull burgundy and once again soft which everyone told me could not be done. I also want to add that all the people there were so nice and helpful. I don't know all the names yet, but I know I will. I can't say enough positive things about the quality of their work. Trudijane read more

Rather than just buying a new rug when my current one got a little dingy, I opted to turn to Yelp for a little help... and so glad I did! All of the excellent reviews for Papillon Rug Care are well deserved. They responded very quickly to my initial inquiry, and each subsequent interaction was very pleasant. My rug has a new lease on life, and the service I received was top notch. They even patiently trimmed my new rug pad and made sure my rug was laying properly before even discussing my bill. A really excellent service-oriented business that's worth your business. I won't hesitate to use them again. read more

Nice. Personable. Professional. Flexible. And very knowledgeable. There's no reason to use any other business! I had a great experience and am looking forward to the next time my rugs need cleaning! :-) read more

We bought our area rug years ago, picking it up from Macy's the day before our first son was born. In fact, the rug was in our car trunk when we went to the hospital. Flashforward twelve years, two cats, and two more kids later when we finally decide to have the rug cleaned. I wasn't that worried about the rug itself since it's not the antique hand knotted rug my parents brought home from a trip abroad. However, it is a big rug, and I had no idea how much it was going to cost. Also, the fringes on either end were in horrible condition, and I wondered if they were worth repair. I called Papillon because of the all the positive Yelp reviews and got an immediate response after I left a message. I brought the rug over myself since it does fit in my car. I had the fringe removed and the rug edges bound to match (on their recommendation). It's back cleaned on our livingroom floor, and it looks FANTASTIC. Pricing was reasonable for all the work they had done. I will likely have them take a look at the antique. read more

Top notch oriental carpet cleaning. Fair price and trustworthy job.

Not cheap, but worth it. Showed up exactly on time, a refreshing change from another place who told me they were doing me a favor if they were only an hour late. Knowledgeable. Did not try to upsell me for a damaged fringe. Instead they said it looked pretty good, and they recommended waiting until it wore out a bit more. They held my rugs an extra week, as my floor was being replaced, no problem. Prompt on time delivery, they even vacuumed the area before unrolling the rugs. They moved a table and replaced it on the rug. Plus the rugs have never looked better. I know where to go in the City for Oriental rug cleaning. read more

Papillon is the best. I have used Papillon for cleaning/repair on multiple carpets over the past three years and highly recommend their work especially for high value carpets (a lesser vendor could impact the value of your property if repair is poor or cleaning is improper). Plus, they are a pleasure to deal with. This is a family-owned business that takes pride in their work and reputation and treats their customers accordingly. read more

Fantastic! My 50 year old Kilim rug never looked better. Papillon's customer service was outstanding and price was just right. Thank you! read more

They did a great job cleaning the dog vomit off our rug - reasonable and friendly service.

9/13/17 UPDATE - Still great service. Took a 4'x6' hand woven Persian rug in for cleaning. Very satisfied with the results. Service was quicker than promised and I thought the price was reasonable. Would highly recommend Papillon Rug Care. read more

Papillon was able to salvage two rugs I thought my puppies had destroyed. I was very worried the urine smell wouldn't come out but fortunately the smell was removed. Hamid helped us and he was very nice and explained everything to us. Thank you Papillon! read more