Returned a Penske truck here after a trip from Indiana. Dropped the truck off in the Home Depot…read moreparking lot, right next to the Wal-Mart. Filled the tank at the Wal-Mart--literally the next parking lot over--right before driving it to the Home Depot, parking, and handing in the keys. Credit card statement comes and we were charged $50 extra. Called to ask why: "The gas tank wasn't full." Bullshit. I disputed it, they said they "don't have the paperwork on that anymore" and so refused to hear the dispute or even consider refunding the money. That is all not even to mention the practically non-existent shocks in the truck, the extremely uncomfortable cab, and all the other problems we had with Penske. U-Haul would have cost us more--and it would have been worth every penny. I'll never use a Penske truck again. Ever.

I rented a 16' Penske for a move and picked it up from Home Depot in Winchester. My suggestion is…read moreto call Penske directly to reserve and ask them if they offer discounts. I was able to apply a AAA discount and they also upgraded the truck to a model with a lift gate at no additional charge. My only criticism is the moving blankets you rent from them are too thin for what you pay for them. Overall good experience.

I visited this location within the last week. The woman was extremely friendly given the high…read morestress situation she seemed to be in. Her store was busy as most gas stations tend to be, but she's also A Uhaul location. There seemed to be an irate customer that thought she was more important than the folks (me included) already in the store. She paced and became more agitated by the second. I felt bad for the woman as she was handling her job the way she should while getting backlash from somebody who thought their time was more important than anyone else's. Sorry ma'am you did great! I just had to come and say this!

Movers were lazy and took a lot of breaks. They also stained up my new carpet on the stairs with…read moredirty shoes. Dinged walls and hooked up my dryer leaving the tape on the out going vent.

My experience with this company was excellent. They were communicative and arrived before I did…read more They took a lot of care with my things and were very personable. I highly recommend them!

DO NOT HIRE! I…read morereached out to Justin Travis Corey in August of 2024 to have his guys load my U-haul storage boxes. He was polite and quick to schedule me. His guys arrived on time but did not have any tools to take apart the bed frames, dismount the tv's, or to take apart a desk. I had to dig out my tools after packing them to get the ball rolling. The guys were sloppy, untrained, and had no idea what they were doing. We hired College Hunks to unload our boxes and that's when mess got worse. College Hunks pointed how terrible they had packed the items. We had three TV's that were laid with the screens face down and then multiple items stacked on top of them. Our large screen TV has a crack in the LCD because of this. The placement of our dresser ripped the memory foam of our $3,000 Sealy Posture Pedic Hybrid mattress. We had two support beams of our king size bed frame with broken feet because they appeared to be just thrown in. Because we did not have all of the necessary support beams to hold the bed we couldn't sleep in our own bed for the first week in our new home. A leg on the desk was also broken, and finally our antique wooden glass cabinet has a large gash on the side of it. Easily over a thousand dollars worth of damage. I reached out to Justin Travis Corey and he apologized and I settled for a $700 just to the get the matter done with. We had our U-Haul boxes unpacked in October of 2024. It is now March of 2025 and Justin Travis Corey has only paid me $300 despite multiple promises of payments.... It has been such a pain to deal with this disorganized and unprofessional business owner. All moving companies in VA must have a $50,000 surety bond or letter of credit on file with DMV's Motor Carrier Services as required by VA law. And A Cut Above Does not have one. Go ahead and look them up: https://www.dmv.virginia.gov/businesses/motor-carriers/auth-mc/authorized-motor-carriers You won't find his company because he's not insured. Save yourself the hassle and go with another moving company. I will be filing a compliant with the Federal Motor Carrier Safety Administration.

Outstanding moving services! Justin and the other guy were very fast and careful. They even got our…read morewhole unit emptied by the end of our 3hr time slot. They were respectful and took care not to damage our items. We also showed them which items were fragile and which items couldn't be stacked and they accommodated our request. Also arrived on time to our storage unit. They were the best at packing and organizing each item in our moving truck. You could not ask for a better team.