Rude staff member. Im new using a storage unit and I'm coming from out of state, i obviously have…read morequestions but all the answers to my questions were: "you should have received an email with that", so rude! If you don't want to work and help new customers, don't work! Im going to cancel my storage unit asap and go somewhere else. First month free turned out to be $104.00 i don't really know why i had to pay twice and didn't even dare to ask the question to avoid getting a rude mean answer. Unbelievable this is my welcome to "Virginia is for lovers"

Very poor customer service at this location since management change.Recommend looking elsewhere for…read morestorage i Stephen's city area.

In addition to the storage business, this place sells landscaping materials such as rocks and…read morerailroad ties. A few years ago we decided to buy some ties here for my son's Eagle Scout project, as their prices were considerably cheaper than other places. My wife went with another Scout's dad to pick up the ties, as he had a pickup and volunteered to haul them. When they arrived, the staff there was QUITE rude to my wife (good thing I was not there). Seems she had not called quite far enough ahead to suit them. (The purchase and time had been arranged a couple of days before, but they wanted her to call an hour before arriving. She had arrived at the agreed on time, but her call was less than an hour prior.) Once we got the ties, I was very disappointed in the quality. There is a standard grading system for railroad ties, and these were easily one or two grades LESS than stated. No wonder they were so cheap! We did not have time or budget to make a change at that point, and of course we already had the ties so I doubt we'd have gotten a refund anyway, so we went ahead and used them. Good thing I had ordered more than needed, because two were unusable. So, bad attitude, and very poor product, bordering on deceptive advertising

PLEASE NOTE...this facility may have less expensive storage units, but they will add charges anyway…read morethey can...when you move in they prorate for any days prior to the 1st...they will tell you "we prorate coming and going"...NOT TRUE...they will charge you for any days you move in prior to the 1st of the month, but they WILL NOT prorate if you move out before the 1st...in addition they will charge you a 20.00 late fee after the 10th of the month and lock you out of the gate..this is exactly what happened to me..they would not do as much as waive the late fee because of the misunderstanding..please know they're like buzzards waiting for an opportunity to get more money from you...read everything really well because what they tell you means nothing when it comes to that dollar...I was also told by another tenant that they have raised the price on her unit 3 times in the last year..I realize this is hearsay, but from my experience I STRONGLY SUGGEST YOU LOOK ELSEWHERE FOR STORAGE..

It a nice storage unit but the only issue was get the unit unlocked luckily there was someone that…read morewas able to help us.

Wonderful company!! Terri in front office goes over and beyond for customers!!! Clean, secure!!…read moreProfessional!!!! Great prices!!

My wife has been using a storage unit there for 16+ months now. I have consistently paid their…read moremonthly bill shortly after receiving it. For February 2021 they sent out their invoice late on 8 Feb 2021 saying payment past due 1 Feb 2021 and added a $10 delinquent fee. I called their office during normal business hours to discuss this matter. No one answered the telephone. In essence they are billing me a $10 delinquency fee because they did not get their invoice to me on time for the February 2021 payment. So the question is, " Is this an honest mistake on their part, or is it part of an effort to increase their bottom line for what maybe a lean month? ". Since they did not answer my call, I am left to guess for myself. Food for though.

We came here to return a rented U-Haul and it couldn't have been a better experience. Rentals can…read morebe a frustrating experience and they made it completely painless to return, which always makes me nervous for some reason. Definitely will use them again...

Great local storage company run by the nicest people. They are on site and very helpful. The units…read moreare clean and the whole operation is very well run. Their pricing is fair and they take care of their customers.

Last time I was at my unit here the mice droppings inside my unit were horrible, this time I go to…read moremy unit and a baby copperhead is lying right at my entrance door , it dead of course but makes me wonder how many are inside. There are pics below showing the head and body of the copperhead!

Went to my storeage unit 8/29/2019 the lot was dirty and trash thru out the storage lot. Never seen…read morethis area in this bad of shape the entire time I had a storage unit Also I have asked that the seal on my door to be repaired 4 months ago and still waiting on the repair.

From the owner: All Points Self Storage & Warehousing is located just off I-81 in Winchester, VA. Uur storage…read moreunits come in a wide array of sizes and options, including indoor and outdoor parking for boats and RV's. Whether you're the owner of a business whose office needs a new home or a college student attending Shenandoah University, you will never have any problems storing your stuff here! Access Hours Sunday - Saturday 6:00 AM - 10:00 PM