We've been using Farmers for years with Eric being our agent. Due to Covid, he relocated to…read moreSouthern California with his family at the start of the pandemic and has worked remote since then and therefore met him only once when we first started using this agency. Despite the distance between us, Eric is very responsive via phone or email and he has Assistants in the San Francisco office who can also assist which relocated to the downtown area of San Francisco.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

Fantastic people, service, and knowledge. I was shopping for home and auto insurance and they very…read moreefficiently gathered the information I needed, and helped me figure out the best option. Really went above and beyond to explain some of the intricacies of insurance in San Francisco, clearly super knowledgeable, and gave me a better explanation of my options than any other broker or insurance company I spoke to. Whenever I need insurance will be coming back.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

James has been our insurance agent for the past 13 years and I'm still shocked at how responsive…read moreand organized he is. When I ask for a quote, he always responds promptly and lays out the options clearly in an email, then follows up to make sure we get covered in a timely manner. My wife and I have gone back and forth between working for others and working for ourselves. When we work for ourselves, we know that James will always get us covered for the best price possible. I've referred at least a dozen friends and family to James. At family/friend gatherings, when the conversation gets really enthralling and we start going deep on health insurance, we always talk about how great James is to work with.

Great at selling, but MIA when need to do a medical re-evaluation…read more Great at selling, but MIA when need to do a medical re-evaluation.

Long term client with JLIS, really reliable and professional, handle my policies efficientlyread more

I spoke with the agent on the phone, I believe his name was Clifton, and told him that I would not…read morerenew my policy because I was not satisfied with the service. He did not tell me that I needed to take any additional steps for the cancellation, so I understood that I had completed everything necessary. After that, I received the email, what I found particularly disappointing was the tone of the email. I felt that I was being unnecessarily pressured to sign a release form, and the wording of the email made it sound as though I was causing difficulties for them. It came across as if I were the problem, when I was simply following through on my decision not to renew the policy. I believe the agency should review how its staff communicate with customers and ensure that they have the proper knowledge and training. The agent I spoke with on the phone was not professional and seemed inexperienced, and the email I received felt dismissive. My overall experience with the agency, including a previous situation which was unable to assist me with my request or provide a solution, has been disappointing. That is the reason I chose not to continue with this agency. I was not satisfied with the communication, professionalism, or customer service I experienced. At this point, I do not wish to receive any further calls or emails. Please respect my request and do not contact me again.

Leanne was very helpful and informative. It was a pleasure talking to her on the phone.read more

The team is very fantastic. Fillia, Susan and Leanne are friendly and helpful. They work…read moreextraordinary. Well done.

This insurance services is the most helpful for my last minute urgent need to get a homeowner…read moreinsurance quote to my title company. I got the most reasonable, and affordable insurance quote for my title company in the last minute today. I do appreciate Joanne who searches out for me to find an affordable insurance.

I felt I should give some recognition to Helen after having my car broken into for the fourth…read moretime... =/ I have been with Farmers and Helen Kuan for about 4 years now and have had no issues with her and her staff. They are all friendly and helpful in making my payments and claims easy and quick. She also really cares about your coverage and tries to accommodate your requests with her advice. When I first came to her to switch from State Farm, she went over everything that I originally had with them that the agent never bothered to take the time to go over with me. Cost was a main factor for me in deciding on coverage so she gave me several options. Each year, she personally looks over your coverage to see if there is anything she can do to help you save money either through payments or future coverage. One major thank you point to her was her advice on glass insurance. It wasn't too much of an add on, but she highly recommended it. I didn't want to but when she broke down the monthly cost versus the overall cost, it made sense. Living in the Bay Area is sadly not the safest place to park your car. During the 4 years with Helen, my car was broken into 4 times, so thankfully with the glass insurance, I just had to pay the deductible, which was only about 20% or so of the actual cost. I don't know how much the exact cost was but before Helen, I remember paying about $400 for a back passenger side window. She is no longer at this location on Taraval St and now at 1960 Noriega St - San Francisco, CA 94122

Helen and her team are fantastic. I highly recommend them. They understand the insurance landscape,…read moreare very fair, work hard for their clients, and are very personable.

Came in there to get notary services. They've been in business for at least four decades. A little…read morechaotic in the office but very professional work.

Very, VERY short staffed and now no good! Been using them for countless years and had very good…read moreservice from Janet and her help but, things have GREATLY gone down hill. I get no help and no calls back!! I end up needing to do everything myself! I get notices from DMV and tell Janet and she says she'll call the insurance Co and it ends up being that Janet got busy or she never got things sorted out w/the insurance co!?!? Almost 1.5 yrs now and I'm still having tons of problems getting things sorted out! Very, very frustrating and sad to see a small family business go out like this! I honestly feel now I'm wasting my time!!!

Love this team. They take such care of each person they deal…read morewith. I'll always go out of my way to choose them.

Always got prompt replies from my agent Ms Qiu. Highly recommend her professional services.read more

Turns out we had AAA membership for almost 20 years and I never knew it came with these great perks…read morebesides roadside assistance! I wish someone told me! Is it just me or how was I to know... Made an appointment online and Charles was the first to greet me today. You need to be a member to access their services. It was my first time at this branch and I really didn't know how things worked or where to wait. He showed me to his desk and was patient, understanding, and totally cool about everything. Processed my stuff. Got some DMV services done and was out shortly after. I was stressed about the paperwork at home but when I got there he made it a breeze. Thank goodness. Had a great experience.

Terrible roadside emergency service…read more No human being to connect with Unbelievable and sad I will never buy AAA roadside assistance again They will no longer even change a tire on the street, they tow you to a garage3 miles away, nevertheless, I agreed, this is all being done though Ai voice commands and text Then, the driver does not show I finally call AAA back I navigate through, reach some human being out of State, who says the driver left 5 minutes ago...[ no one bothered to text me or even attempt to locate me], but that also was untrue because im parked right in front of location I had typed in Its 6 a.m. Hardly any traffic NO TOW TRUCK came by By then, she tells me I can " re book" a tow truck, for my flat tire,but it will be another 90 minutes This is in the City, not the middle of nowhere, Im fortunate that my regular local Mom and Pop garage was able to just take my car in that morning and actually interact and talk to someone They were able to look at my car, Turned out to be broken bowel stem so flat tire happening cause it was twisted I was so Grateful to talk to real people What if this had been a worse real situation The experience put me off AAA forever A business that we always knew about growing up, to be dependable, reliable and efficent Sad