James has been our insurance agent for the past 13 years and I'm still shocked at how responsive and organized he is. When I ask for a quote, he always responds promptly and lays out the options clearly in an email, then follows up to make sure we get covered in a timely manner. My wife and I have gone back and forth between working for others and working for ourselves. When we work for ourselves, we know that James will always get us covered for the best price possible. I've referred at least a dozen friends and family to James. At family/friend gatherings, when the conversation gets really enthralling and we start going deep on health insurance, we always talk about how great James is to work with. read more

Great at selling, but MIA when need to do a medical re-evaluation. Great at selling, but MIA when need to do a medical re-evaluation. read more

Really helpful for my personal health insurance. The instant quote made me a nice portal.

They helped us get a great employee benefit package, small group health, dental, vision, and life for our employees as well as some Medicare products for retirees. Great personal service, highly knowledgeable and very friendly and easy to work with. read more

when you need a quote, this guy is there. helpful and really good for understanding what kind of insurance i need.

James Milbur was our broker for health insurance for my company. I had to switch after James quit responding to my emails and has not been responsive at all. I've seen similar reviews on Yelp and curious if they have just closed their doors or just decided to not respond to clients who don't bring in enough money for them. Either way I would have appreciated communication. read more

They are helpful when they engage. Unfortunately last year they were hard to get a response from and this year they were impossible. Had to find a new company. I wish if they didn't want to work with me (if that's the case) that they would just say so. read more

I cannot stress enough how unprofessional James has been . He helped me get healthy insurance about a year ago and as soon as he signed me up and he got what he needed , he diapered. I have called , emailed numerous times to get some help renewing my health insurance without no response. Do yourself a favor and Dnt use this company. The other 2 good reviews on google he has , one is his wife who shares the same last name or sister and the other one is his brother in law. One of the worst experiences I have had with an agent of any sort . read more

I was overwhelmed and James was so helpful. He spent time with me over the phone going through different healthcare plans for myself and my pregnant wife. He answered all of my questions, looked up specific healthcare providers, and helped me work out the numbers to see which plan would end up being the best over time. Thank you! read more

James was really great, helping me figure out the ins and outs of the various Covered California plans, and getting all the little details right in the application process. I had a bunch of questions and could have wasted hours trying to figure things out on my own, but he saved me a ton of time. What could potentially be a very stressful process went smoothly. I highly recommend James. read more

This is an update regarding the previous 5 star review - they still deserve that ranking - everything I said previously still pertains (even more so) - the James Milber Agency are very conscientious in everything they do - James and his mom, Diane, treat you and your tax preparation with respect - they really try hard to get the best results possible - when there are changes (on my part) they are patient and understanding - like before if you need tax preparation give them a call - also if they do insurance business like they do taxes you should call them about that - I have been with another agency for many years and stay with them out of loyalty - if any changes about insurance they will be my first call ! read more

A friend recommended James Milber to us, and we could not be happier. We are having a very complicated year as far as insurance goes, with my husband switching over to Medicare (with its alphabet soup of parts and plans) and me switching first to CoveredCA for several months and later this year to Medicare. James has been guiding us through every step, helping us find the best and most cost-effective plans and making sure we hit our dates. He is the consummate professional - extremely knowledgeable, very responsive to questions both by phone and email, always crystal clear in laying out your options and next steps, and infinitely patient. He has been a huge help, and we feel very fortunate to have found him. read more

Spoke to James on the phone about Medicare process. He was supper nice, informative and personable. I think I will like working with him in the future. read more

We were shopping for health insurance After getting several quotes James had the best price. The service is very high quality. James always returns calls promptly and is easy to get in touch with . My family had first used them 5 years ago but is still really satisfied with there service . We have recommended co workers and family members. We also really like how fast they get our policies going . Thank you to your team for all the help . We hope to do more business with you in the future. read more

James Milber is exceptional. Here's why: As a professional... ** Very responsive. I had a very tight deadline, which he met and exceeded. He went the extra mile to do it. ** Deeply knowledgeable about all things insurance ** Makes excellent recommendations for insurance carriers based on benefits offered and experience dealing with claims. Sifted through dozens of options and laid out the best, and the reasons why. ** Detail oriented - thoroughly checked every question on every form before submitting, to ensure a smooth process As a human being... ** Very calm and reassuring ** Patient, answering every question completely, and answering questions we didn't even know to ask ** Genuinely wants to serve his clients well It's a genuine pleasure to work with James. read more

Astounded by the 5 star reviews. When my health insurance was abruptly canceled through no fault of my own, I called my agent James Milber who inappropriately and inadequately pursued the problem by contacting member services NOT the special contacts an agent has. When I encouraged him to follow the correct administrative procedures, he told me he already put in enough time and couldn't afford to do more since my monthly premium was too low. Not sure which is worse, his abysmal business ethics or his extremely poor judgment in admitting he judges how much he will help a client by the fee they generate. (Perhaps the 5 stars are from high fee generating clients.) He also does not know benefits and did not help me with getting the information I needed for post cataract surgery glasses. Nor did he answer or return any of my several subsequent follow up calls. Sorry that minus 5 stars isn't an option. Happy to say I was able to get my insurance reinstated on my own! I was also able to get the post surgery glasses information through member services which directed me to a third party. Astounded he couldn't or wouldn't assume basic customer service responsibility to the people he serves as agent/representative. Happy to post this to protect any unsuspecting senior who wouldn't be so fortunate without the help of their agent during this upcoming enrollment period. read more

The Milbers are the absolute BEST. I couldn't have figured out Covered California without them and I go back to them every year to make sure I'm on the right plan. They also know the tax laws so that's a huge bonus. They are responsive and kind, no matter how crazy busy they are during enrollment season or tax season. I've referred friends to them and they also had great experiences. Highly recommend. read more

James is a fabulous agent. I could not be happier. He went through all the options and registered my daughter over the phone is less than a half hour! And on top of everything else, got her a plan, way better than what she had. When it is time for me to change plans, I will definitely go with James. read more

James is super nice, patient and professional! He helped me find a health insurance plan that suits me the best over the phone! Thanks a million! read more

James was incredibly patient and helpful. There's no fee if you're purchasing or changing an individual health insurance policy, you just authorize him to be your broker and the health insurance company past him a small monthly fee. read more

The insurance agent I had before James was a complete nightmare. She was constantly losing my papers and forms; it took so much work to deal with her chaos I realized I was better on my own or possibly asking my seven-year old niece for advice. Then I found James. If there were six stars available here (or ten) I would gladly give them to him. What a relief to find someone who is so knowledgeable, prompt, kind, professional and responsible. He has expertly bailed me out of one insurance mess after another. Recently when my rates got spontaneously (and horrifyingly) doubled he moved me over to a new plan within a week. I just can't recommend him enough. If there's a way to say it's actually an enjoyable relief to deal with your insurance guy, I guess I'm saying it here. He's been a total godsend. read more

Great insurance company Melaney got me the health insurance that I needed. Called in the morning got a response in the afternoon, filled out the attached form Melaney sent via email and had my health insurance within 2 days. And everytime I had a question Melaney was kind enough to answer them. Thank you Milber Insurance. read more

I never understood the true value of a health insurance agent until working with Milber Insurance. My family was in an insurance dilema of the largest proportions and they assigned me the job of finding someone who could help us out. Among the issues at hand: 1.) COBRA continuation coverage was expiring and we had a small window left to decide whether or not we should accept it or not. 2.) New health reform was going into effect 9/23/2010 along with rate changes-- to get the lower rate, we had to start our plan before 9/23 3.) Some pre-existing conditions were causing problems with us enrolling coverage. After trying to use EhealthInsurance online website, and after getting a headache from mass confusion from talking to one of their uneducated sales reps, Milber Insurance was a godsend and savior for us. James was pleasant and easy to talk too, and very knowledgeable about the insurance world. He skillfuly helped us coordinate the dates, and arrange our policies so each family member had the benefits they needed and our rates were as low as possible. He also made sure we were applying with a company that was lenient with our health history. It took hours of his time working with us to explain the plans and help us enroll--- my family was very very impressed with his skill and service and have already told numerous friends about him. I highly recommend Milber Insurance to anyone in need of a knowledgeable insurance professional. read more

Getting to work with James, from Milber Insurance Agency, has got to be one of the best things that happened to us at the Diabetes Hands Foundation and personally too. As someone with diabetes, I knew getting Life Insurance could be challenging and expensive: it was, but James helped us get it. Also, he helped us keep our expenses as low as possible between the policy we had covering us at my previous job and the moment that the new policy we started through the foundation kicked in. I now recommend him to anyone who comes to me in search of a good person to help you navigate insurance waters. read more

I found Milber Insurance on Yelp, and called them after seeing all the good reviews. I now realize why everyone raves about this insurance agency, and decided to leave a 5-star review of my own I did not feel rushed or pressured at all--- as a matter of fact, James (the owner) explained how the cheaper plan option was a better choice than the higher price plan I originally asked about. He analyzed the plans and prices and showed me how the savings in premiums of the cheaper plan is better than the potential benefits of the more expensive plan. I was really happy to know that I chose the best possible plan for my needs, because I had the assistance of a professional who knows every plan backwards and forwards in the CA insurance market. He was clear, thorough, friendly, and prompt." read more

James is fantastic. He made me aware of substantial savings I didn't know I was eligible for. Had a great knowledge of the details of the plans, and, as extra bonus, tax consequences. Just saved over two hundred bucks in a month in premiums for a health insurance plan that fits my needs for the coming year. Would highly recommend. read more

My trusted agent! I've come back a few times over the years when I was on/off different policies and I always get top notch advice and easy "small town" service. read more

Wow...where to start. I have my own small business and through it, I had a small group plan with a big carrier. Unbeknownst to me, said big carrier, increased my rates by 40% and cancelled (computer error) our policy. Once they corrected the error, and retroactively reinstated the group plan, they of course expected me to pay for many months of back premiums, at the new increased rate, that they had never previously billed. Anyway, it was a giant mess. I ended up sorting out a resolution with the big carrier, and James and Melaney were able to swoop in, in the middle of this mess, and get me coverage in one day. I felt so bad putting this time crunch on them, but we had to get the application in as it was the last day in the 60 day window. Not only did they jump on this under very tight time constraints, James still took the time to analyze the various plans and carriers with me. We also ended up signing up for dental and vision while we were at it. If you are at all curious about your health insurance options, do not hesitate to call Milber...these guys truly do deserve the yelp reviews that they have received. Thanks guys! Trevor read more

James totally saved the day (well, year) for me! I had a health insurance plan that had been raising my premiums about once every six months--I really wanted to get away from it. And I'm married now, and wanted to get my husband covered too. I have a pretty nonstandard schedule, and also some phone call anxiety problems, so I had literally dragged this problem out for at least a year because my insurers couldn't be contacted any other way. Enter James at Milber Insurance. He helped me fix the entire problem via email and online--he gave me quotes that fit my needs, answered all my questions about them, walked me through the application process, and then helped me to cancel my old plan. My new plan costs less than HALF what the old one did, covers the same stuff, and covers both of us! I didn't realize until recently that it doesn't cost ANYTHING to consult an insurance agent, or I would have sought one out sooner--but maybe that was the universe's clever way of hooking me up with James, 'cause he's the best! read more

Navigating the US health insurance minefield is a daunting and frightful task. (At least for me as a Canadian :) ) Yet, as a healthy, active, young-enough person I still thought I'd have no problems getting medical coverage. I was wrong. I turned to James when I ran into more hiccups than expected on my health care applications, and James guided me through the process of evaluating options, applying to different providers, and ultimately selecting a health plan that was 1/3rd the cost of what I had initially selected (with the same coverage) . I appreciate James' patience in answering my questions and helping me sort through the plans. I've already recommended him to others and will continue to do so! read more

After having alot of headache and heartache trying to find the right insurance coverage I was about ready to give up. A buddy of mine who had been dealing with the same issue as me told me to call Milber Insurance, where a friendly man named James would be ready help me and answer all my questions about health insurance. That same afternoon I gave Milber Insurance a calland sure as all heck James answered the phone and answered all my questions and got me signed up online to a good plan for a great price. If your looking for Health Insurance, give this place a call. James is smart & speaks in a language that is easy to understand which is very important in the confusing world of health insurance. read more

If I could give them 1000 stars I would. Amazing service! I reached out toward the end of the month and James and Melaney were able to get me all set up for coverage at the last minute. They were professional, prompt, and explained all of the options very clearly to me. Took ALL the stress out of this process. I highly recommend working with them :) read more

James has helped me with my insurance needs for 15+ years. I have needed several individual plans for me and my family, based on different life stages and circumstances, and he helped me make sense of all the confusing details. He has also helped me with business / group insurance and it was a smooth process. He has always gone above and beyond to make sure our insurance needs our met and we get the right plans. Sometimes his response rate is not instant, but that is because he is helping so many people (he is worth the wait). He is wonderful, I highly recommend him to anyone looking for insurance. read more

I had an absolutely outstanding experience with Milber Insurance Agency and I want to tell you about it so you know that if you need good service, they will provide it. I was transitioning from my COBRA health insurance to using the state exchanges. Because my COBRA ended a month before the enrollment period, this made the transition a little trickier than usual. Furthermore, I needed help choosing the right insurance policy. Milber provided very good service and walked me through the pros and cons of different providers and service levels, and then made it easy for me to purchase the insurance. Ah, but then the ridiculous nature of American healthcare delivery kicked in: my health insurance company would not recognize that I was eligible to start in December rather than January, we needed to figure out what paperwork to get and send it to them. Milber made the process easy and followed up diligently. Unfortunately, the insurance carrier was so slow that they did not recognize my application until the month was almost over, and they did not send me my cards for December until after the month of December was over! (Meanwhile, I received my January cards in the middle of December.) And then the insurance carrier wanted to bill me for December!! Once again, Milber got on it, and got the insurance carrier not to charge me for the month of December. Really, I thought Milber did an absolutely outstanding job, and I recommend them highly. I would give them six stars if Yelp allowed it!! read more

James is extremely helpful for anyone navigating the muddy, treacherous waters that is health insurance. He's very responsive (prompt replies via email and phone), endlessly patient, and incredibly knowledgeable. He knows all the plans inside and out and can clarify all those mysteries in the fine print (deductible vs. annual out of pocket maximum? PPO vs HMO? Cobra?) When I accidentally applied for the wrong plan, he took care of talking to Blue Shield and straightening it out. I'm sure he saved me a few weeks of trouble and many long hold times and frustration. Would highly recommend working with James if you have any questions about health insurance. read more

James with Milber Insurance has been my insurance man for the last 3-4 years, ever since I was removed from my parents policy. I found him on Yelp after reading good reviews from other customers, and I now see why people have such good things to say about him. James knows the insurance business inside and out, and does a great job answering my questinos and helping me find health insurance I can afford. Normally I hate insurance salesmen, they are always so pushy, trying to sell you things you don't need. However with James, I have never felt rushed, he always takes as much time as is necessary to ensure I have all of my questions answered and understand what I am getting into. I really do aprpeciate the highly personalized service Milber Insurance offers to it's customers, and think anyone who gives them a try will feel the same way. read more

Great, responsive service. Helped us with our small business coverage over th years and recently assisted us in making a smooth transition to Covered Ca. Wish more people did business like this. read more

The staff here went above and beyond to help us switch insurance, making the whole process far less stressful. They explained coverage and helped us choose the best one for my family. Then we were able to sign up through their portal which meant that they could log in and check our application as well as following up with the insurance agency itself. I was able to get much more reliable information from them than calling the agency directly. All in all, at a time when this company was certainly flooded with people in the same situation, they stayed up late to answer our questions, help us navigate the process, and to make sure everything was in on time with the health insurance company. I am eternally grateful. If you are looking for help navigating the individual insurance market, these are the folks to go to. In all, they made it a much less bumpy, much less stressful experience where we felt like someone was genuinely looking out for us. Thanks, Melaney! read more

I have always been intimidated with Insurance agents, so was very wary of even going down this road again, but knew i need help with my Health Ins. My daughter had a lot of positive feed back about James, so i thought, i would give him a try. Well the entire experience was so easy, he is prompt with getting back to you, and one two three, i had my insurance sorted out, was a breeze thanks to James knowledge of the Health Care system, i now have coverage, you will not be sorry you called James. read more

I can't imagine what my life would be like if I didn't have James at Milber Ins. Agency by my side! I found him over 4 years ago when I had to find individual health & dental insurance policy for my children and me. He has been a true guardian angel for me because I cannot stand having to deal with incompetent customer service reps at the insurance companies... and other insurance agents. James has always been very attentive and understanding to our needs so that he can match us up with the best possible policy at the lowest rate available. I would recommend him to anyone in need of insurance! :D read more