This is a very long overdue review for Riskguard as I have been a client of theirs for over 20 years! Home insurance, family health insurance, Business liability and workers comp policies - Riskguard have got me covered in all of them. And it's really a pleasure to still see a family run operation thriving in SF these days. Geoff, Christine, Kelson and the whole Riskguard team are all absolutely amazingly helpful. I really enjoy working with them, because not only do offer excellent customer service (they shop around to get their clients the best possible coverage at the best possible ricing) - they actually go above and beyond and make me my family feel like part of their family. They pick up the phone (what a novel concept!) and answer your questions right away, they will call or email your insurance carrier on your behalf if you have any issues - the team are just incredibly helpful. It's a side of business that sadly is lacking from many companies these days. As said I've been with them 20 years - shame on me for not writing about them sooner - I plan on being with them for another 20 plus! Thanks Geoff, Christine and Kelson and all! read more

When I started our homeless non-profit, maybe the best advice I got was to talk to Geoff at Riskguard. The team at Riskguard researched the heck out of our options, gave us great advice, and provided the documents we needed for our contracted partners. They did it once to set us up and they've been there for us every year since. We've only had a couple of claims. Both times Riskguard walked us through the process and the insurance company they had recommended stood up for us in a powerful way. We work with many bureaucratic and institutional partners and none match the quick turn around at Riskguard when we have a question or need a document. I can't imagine that anyone would find a better insurance broker than Riskguard. read more

Excellent customer service for an umbrella policy. I contacted Riskguard via email and they got back to me in a couple of hours. We sent a half dozen emails back and forth clarifying details. Kelson provided quotes for 2 different companies and I purchased my policy that day. I had contacted many agents previously and most never got back to me. The ones that did were more expensive or only offered umbrella coverage to existing customers. I'll recommend Riskguard and Kelson for purchasing umbrella insurance to anyone who asks! Thank you! read more

I want to give my heartfelt thanks to Christine at Riskguard Insurance. She is has gone above and beyond in helping our business through the years. Patti and Gregory read more

This review is for Kelson Herman who handles personal lines at Irene Herman Insurance Services. Kelson helped me to figure out my insurance needs and found me the most competitive quotes. He gave me different options and was super easy to work with. Like other reviewers have said, these guys will work hard to find you coverage even when it's difficult, they answer their phones, are prompt with their emails, and really know their insurancey stuff :) read more

I have trusted Geoff for years with my business and personal insurance. So grateful for all their amazing help. I couldn't not be in business without them!!! So grateful! read more

Let me be clear--they did NOT assist with the claim, nor direct us to the proper contacts. They were not friendly, nor could they get it together to "ask questions" professionally. (I've been in the business of asking questions for only... all of my life.) They left us more confused than before we called them. They have very limited hours. They confronted my mother about my previous review, gave her a nasty attitude, and bullied her to the point she insisted I take my review down... all while she was trying to get assistance for a renewal quote or for an accident we were also not at fault. Side notes: My sweet, innocent mom flips people off with her thumb (because she doesn't know which finger to use), and she never uses expletives. She thinks the word "suck" is one of them. After her last encounter, she said this company SUCKS. I complained about the cab company here because when I called the other party's insurance company, they said they'd already mailed the check. Still no sign of it. When I called every day after that, the person was on an extended vacation whose mailbox eventually got way too full to leave messages on. No assistance in representation to recover money for damages. And why the heck are they constantly changing their name? read more

They provided abysmal customer service during our time of need multiple times. Our agent had the nerve to mention a previous negative review on Yelp, as if to imply that we aren't allowed to voice our concerns on public review forums if we wanted to maintain any semblance of good customer service (which they weren't providing anyways). They didn't seem to care to explain much and were impatient when questioned. We switched as soon as we could after their most recent stint of rotten customer service after somebody hit our car. Edit: Kelson has replied with a lie. I'll post a screenshot of Kelson messaging me and acknowledging our 12 years of insurance through this awful company. read more

Just got some quotes from this agency and was very impressed with how they handled my somewhat complex insurance situation - Auto + Renters + Umbrella + Earthquake. I worked with Kelson and he got me quotes from multiple carriers in a very short period of time without having to come into the office/sit on the phone. In the end, they weren't able to come out on top in terms of price - but that's not something they can control due to the nature of the insurance biz. However, I will definitely keep them on my preferred agency list when I shop my policies around in the near future due to their professional service. read more

For the past year, Irene Herman Insurance Services has helped me and my business with a variety of insurance needs. They have consistently provided excellent and prompt service. I discovered Irene Herman Insurance via a website (don't remember which one) to request quotes for w/c, general and professional liability insurance for my business. I was contacted right away by Geoff Herman. Geoff was a huge help in helping us obtain the insurance we needed for a contract with the City of LA at a reasonable price. This was no small feat - we knew of a similar business that was having a hard time getting the E & O insurance. (We recommended them to Geoff and he helped them out, too.) Geoff also helped us with changing our medical and dental insurance for our business. For our personal insurance needs, Geoff helped us obtain life insurance and Iris Htwe assisted us with renters insurance. They are always available to answer questions and they respond very quickly to my emails. We've relied on Irene Herman Insurance Services for a number of different insurance needs over the past year and it has put my mind at ease to have them on my team. read more

I called Riskguard this morning to inquire about my account. Robert answered my phone call. He was extremely helpful and immediately answered my questions and sent me an email to confirm. Thank you Robert. Lydia Titcomb read more

I've used the Irene Herman Insurance for a few of my insurance needs! They helped me find health insurance when I was down and out and had pre-existing conditions (before Obamacare came along), and we worked long and hard to find a policy that would work for me. Also, they helped me find a better deal for my home insurance, and they're there when I need help to look for better car insurance rates. They're constantly on the look out for me and let me know if I can ever find better rates with another company, so I know they're on my side. It's a small family business, and they're good, kind people. I'm happy to work with cool people like this. read more

Thank you to Christine who went above & beyond to lend a helping hand by providing us with quotes for our food truck business (which is a fairly new category to cover in the insurance world, I'm told). She was super patient with all of our questions, was prompt in communication, and is an all-around wonderful gal! Aside from our small business, I trust her to take care of my personal assets too. I need to call her tomorrow! read more

Who writes Yelp reviews about their insurance guy? Apparently people who have incredible insurance agents. I have worked with Geoff Herman for about two years now, and have nothing but good things to say about him. He is prompt, efficient, and a great communicator - fast on email and always explains things in a way that I can understand. I'm a new business owner - started a sole proprietorship and have now grown to an S-corp - and he has worked with me on literally all of my insurance needs, educating me on what I need and talking me through the pros and cons. He consistently follows through on my open plans and new requests, filing all the paperwork, etc. and I always know he's working to get me the best deal on my policies. I have no idea what these negative Yelp'ers are talking about... I would refer Geoff in a heartbeat! read more

worst time of my life have denied my claim on a blown engine for my daughters car 17 she is so sad lost her first car and were out 17k no help from riskguard beware shady company they will scam you read more

We contacted Riskguard directly through Yelp while shopping around for home insurance policies. Kelson replied almost instantly, answered all of my questions, and pulled up a number of proposals from various carriers. He came back with a policy that was 30% cheaper than what any other agency could find while also having more generous coverages than any other proposal. Setting up our policy was dead simple; most of the coordination happened behind the scenes, and we were able to DocuSign the final agreement without having to be anywhere in person. It was a great experience. read more

I had a very positive experience working with Matt Gray. I needed business insurance for my IT company and had called around to a few different places. After wasting my time for a couple days with people who didn't know what they were talking about, I found Matt. 24 hours later, my company is bound and insured with a policy that meets my needs. Highly recommend. read more

I've been using Riskguard Insurance for years (since it was Irene Herman Insurance), and I've always had excellent service. They find the best rates, and are extremely helpful and responsive. I'd particularly like to commend Kelson Herman. He always responds to emails within hours, and always takes care of any issue diligently and efficiently. Thank you Riskguard and Kelson Herman! read more

I don't agree with y L. as Irene Herman Ins does a great job at caring for her clients including me. There is a difference between servicing a customer and assigning a claim adjustor. For instance, I had a claim and Irene Herman Ins called it into CSE. CSE called me on the next day and made an appointment to see my vehicle. Unfortunately, it was a totally loss. This means that my cost of repair exceeds the value of my vehicle. Within 12 days, I was sent a check to cover my accident. CSE was great and Irene Herman Ins was efficient in helping me. The agent's duty with the claim is to "answer questions" and to give advise. Irene Herman's agency has provided very sound advise. I was told that if I'm having claim problems, I can always call them. This is true because I'm not an insurance expert so things can get easily confused. Irene Herman Insurance has a great staff and is always try their best to answer their calls. They are unlike other agencies that only has a voice-mail. I like doing insurance with them because they provide personal service for my home, auto, umbrella and my business. I think it's nice to have an insurance agent that understand all kinds of insurance. I also like CSE(Civil Service Ins) because it is local insurance company. read more

Erin Eudy was fantastic. I was at the DMV this AM and was made aware that I need a particular type of car insurance to reinstate my license. Frustrated that I might have to extend an already lengthy process even further (including a 2nd trip to the lovely SF DMV), I quickly called Riskguard (found via google maps) and Erin immediately offered to help. She processed my paperwork over the phone, was able to cut the first quote I received in half, and overall, was an outstanding help. Two thumbs up and thanks! read more

Such a great office. Christine helped me with my insurance needs in a timely and efficient manner. Would work with this business again for any insurance needs. read more

Let's face it, dealing with insurance companies is as fun as paying taxes. Fortunately for us, Geoff Herman makes it as pleasant as humanly possible. He has handled insurance for our small business for 6 years. Recently he helped us get insurance for the purchase of our office building, including Flood insurance which we were clueless about. He was not only knowledgeable, but proactive with our lender to get us the best price and move the process along. It was a difficult process and he was very responsive throughout. We really felt like we had someone looking out for our best interest, which is exactly what you want in an insurance agent. I highly recommend him. read more

I wanted to take a moment and acknowledge Matt over at Riskguard Insurance. After calling for quotes from several insurance Companies to no avail..Matt was able to put together quotes and deliver in a professional and friendly manner. He also was able to get the best pricing in town! I highly encourage anyone looking for all types of insurance to contact Matt. He's a gem in a haystack of weeds! Thanks Matt for your hard work and dedication. You are appreciated!! read more

I am not the type to write reviews on Yelp or anywhere but Geoff's service has been so amazing during a recent emergency situation that I decided to take a minute and offer my praise. Geoff's service has been excellent from the beginning. Promptly returns phone calls, excellent pricing, excellent knowledge of the industry, calm during a crisis, and a nice guy as well. And when the crap hit the fan recently, he went the extra mile repeatedly. read more

I have worked with I. Herman Insurance Services for several years, they provide Commercial Insurance for our business, across 3 states. They have always given excellent service, provided prompt responses to our requests and are very knowledgeable. Alan Foden CEO Math Think Inc. read more

Though my relationship is less than a year old with Riskguard, they have been nothing but perfect thus far. Definitely worth an inquiry if your in the market for insurance. read more

It has been 3 years since I started doing business with Mr Geoff Herman, and all I have to say it has been a continuous pleasure for me and my small business...Mr Herman personally has gone above and beyond to meet our insurance needs....His staff is equally impressive when it comes to performance of their duties....as others have said Mr Herman has been with me every step of the way and I know that we will continue to do business for many years to come...I would recommend His service to anyone and everyone for their insurance needs....Rated number 1 in my book Bar None....Thank You Irene C. Herman insurance Services.!!!! read more

My husband and I own a business in California. We have worked with Riskguard Insurance for 9 years now and have been thoroughly satisfied. I have had the pleasure of mostly working with Geoff all these years. He is very helpful and I appreciate his effortless management of all our business insurance needs. Highly recommend this company if you are looking for excellent service! read more

When we first started our small business, we looked around for insurance agents that can help beginners like us. We were looking for agents who were able to give us the necessary information to be compliant with insurance requirements. We've shopped around and talked to several agents in our area and did not find someone who we felt were giving us prompt and clear information. Through web browsing, we came across Irene and Geoff Herman. We had numerous questions in the beginning, and we still do to this day, and they are always there to answer. We are based in Los Angeles and they are in the Bay Area --- but we feel that their office is just a few blocks away from us: always ready to answer our emails and numerous requests. They've been our agent for three years and we are satisfied with their service. Highly recommendable. read more

My condo association has been using Riskguard for years for our building insurance, so I contacted them when I started looking into replacing my and my mother's personal insurance policies. Kelson Herman did a truly excellent job. He was very responsive to my emails and patiently and capably answered my numerous questions while I was comparing the existing and new carriers' policies. He also helped put the information in an easy format for my mom to review. The process of binding the insurance was very smooth, and he got us great pricing with great terms. Highly recommend this company, and Kelson. read more

Irene Herman Insurance handles all of our business insurance needs. In the period of time that we have acquired their services, they have been professional and prompt with our requests. Highly recommend their services. read more

Professional, fast effective and very affordable. Great service.

There must be thousands of insurance and real estate agents and sales staff in the Bay Area, but I can't imagine any can match Irene's profile. I'm sure most of the competition are polite, professional and efficient. But if you are the type who savors the opportunity to speak with a one of a kind insurance expert, Irene is the bomb. She has been my family's first and only agent for over 30 years. Like a legal scholar, Irene has accumulated a brain full of insurance and real estate case studies and precedents. She has dealt with all the major insurance carriers, and she easily navigates the legal jargon of insurance to calculate the policies that apply to each client's unique situation. Irene can field any question and offer advice on any matter by reciting case studies from her own experience. Such in depth knowledge enables her to understand your needs very quickly and offer suggestions or advice using examples that apply to your case. After all these years, Irene's passion for insurance and real estate has never wavered; she is a total insurance and real estate geek. read more

This review is long overdue! We were on a time crunch buying our house and Kelson found insurance that would cover fire and earthquake in our area and they came back with a quote pretty fast! Their service was so good that i went back and Christine helped me look into pricing for small business insurance. I would really recommend them! read more

Irene and Geoff have handled my business liability insurance for almost a decade. They have always been informative and responsive. I recommend them without hesitation. Great service! read more

Geoff is my Insurance godfather. I have a small business and I've been with them since 2009. Over that time he has helped with every insurance need I've had. Being in the moving business, you need A LOT of insurance. The thing I love most is that nearly every time I have called him in the last 4 years, he has picked up the phone and helped me right then. He's helped ease my brain when I've needed it and I really value their service. You realize in business that finding a vendor that you can rely on is priceless. These guys provide that kind of service! read more

I have had my commercial property Insurance with Irene Herman for over 10 years and she has always been very responsive and professional.

Geoff is amazing and could not be better at what he does, more patient, kind or helpful

We use Irene Herman for our Workman's Comp Insurance Broker and have a policy through State Fund. Unfortunately, we were audited by State Fund at random. Irene Herman Insurance was there for us ever step of the way! We are a tiny business and obviously not a large customer, but you would've never know that by the way we were treated from a customer service standpoint. I highly recommend them! read more

I've worked with Geoff and Irene for over ten years. They consistently deliver impeccable customer service and very competitive rates. I work in the food industry and I've gone to Geoff repeatedly to quote insurance services for my clients. He's very thorough and goes the extra mile to look for the right carrier at the right rate. When I need policy endorsements, he responds immediately. As I continue to grow my food companies and food consulting business, Irene Herman Insurance will be my first and only stop for insurance services. read more