I was going to visit family in Keene. My grandmother emailed me just to tell me how I must try this place because they have the best seafood pizza in the world. As a point of reference, there are few things my grandmother gets excited about.
Anyway, I set off to try the world's best pizza. Before I do that, I need to wait with my family for 15 minutes before the waiter takes our order. He did not even bring our drinks. We order the pizza, and I order the antipasto salad. So another 20-30 minutes goes by (if you are keeping count, 45 minutes for food), we still have no food and our drinks are empty. We ask for refills, waiter brings one glass at a time to tables around us, so apparently he is nervous about carrying multiple glasses on a tray.
Anyway, the food comes shortly before we were preparing to eat our shoes. The antipasto salad was an interesting concept, though very little lettuce and way to full of salty meat, cheese, and olives. This place really loves salt. This would be a good salad if it had 1) more lettuce 2) less Feta. Anyway, the seafood pizza arrives. I eagerly take a slice, ready to try the "best pizza in the world." I ate two bites and I was over it. It was WAY too salty. Now mind you, my family has eaten this pizza many, many times at this restaurant and they know how it is supposed to taste. So I state it is too salty. Note there are eight slices in this pizza for $16,and we ate 3.5 slices. We summon our waiter and the conversation goes something like this.
Me: Hi, this pizza is very salty.
Waiter: Oh, well I can go check with the kitchen and see what is going on
Me: ok, great
Waiter returns
Waiter: I talked to the cook and they said they were rushing through it and may have added too much salt.
Me: Ok, well is there going to be some type of adjustment to the bill since the cook has essentially admitted to oversalting the food?
Waiter: Um let me go check
Me: ok
Waiter returns again
Waiter: Well, actually I talked to the head chef and he said they do not add any salt to the pizza.
*If you are keeping track, person who made it said they oversalted it, and once we asked for a price adjustment, were told by a different person no salt is used*
Me: Ok, well we are not going to eat the rest of this pizza, so will you please ask the manager to come over
Waiter: Sure
Manager: I hear the pizza is too salty?
Family member: Yes. We eat this pizza all the time and it is normally a delicate balance between white wine and garlic, but I am still trying to get the salt taste out of my mouth.
Manager: I am sorry, maybe it was the clams that are too salty? I can make you another pizza.
*After waiting 45 minutes, why do we want another pizza?
Family member: It could be the clams. But we are not interested in taking this home or having another pizza. We are not asking for anything off the total bill, but the pizza should be adjusted.
Manager: Ok, well I will make an adjustment
*five minutes later*
Manager: I took five dollars off your bill.
Us: Thanks
Quite frankly, we were ready to leave at this point as we waited forever for everything. We just said thank you and left. We are not selfish people, we did eat some of the salty pizza. But since we left half the pizza, we should have received $8.00 off. Instead, we were given a petty five dollars off. To me this says, sorry you did not like your food but we are not going to do anything about it.
I would only eat here again if I was forced to. Even if the kitchen admits they botched your order, the story will change once you ask for a price adjustment, and management will do very little to ensure your repeat business. They may be busy for now, but over time poor quality food and response will drive away your customers. read more