Scored a great coupon for 1 large topping pizza carry out only $6.99!! Walked in - greeted right away used the coupon waited maybe about 15 mins for them to make our pizza It was hot fresh and perfectly made, overall I would do carry out here than order delivery read more

Worst service ever! Took 2 hrs 10 min to get my food. Ordered 2 pizzas at 5:30, app showed it was on the way at 7 but took 40 min to get here. I live 10 min away. The woman "Manager" I spoke with was rude and unhelpful. Said it was on the way and nothing she could do. The man I spoke with after delivery to complain the pizza was cold left me on hold for 15 min before I gave up to put my kids to bed. If i could leave a 0 star, i wiuld. Never again!! read more

This location has plenty of parking in the front of the building. We ordered in store for takeout. The staff was friendly and the pizza came out quick. For a quick, easy, and fairly cheap pizza I think it was a solid experience. read more

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Horrible communication and customer service. The manager was incredibly rude over the phone over a misunderstanding. He acted like a teenager instead of a supervisor. I expected more professionalism. It was a simple misunderstanding.... read more

Pizza was dry. Barely any sauce. Cheese stuffed crust was barely stuffed. Steer clear. read more

Papa Johns Pizza - Less than 1/2 of "cheese stuffed" crust is filled with cheese. - Pizza Near Me - Robbinsdale, Minnesota

i ordered to go a while ago and the pizza was delivered raw. i ordered through their website and paid cash however it was delivered by doordash. been trying to get a refund for a while and have been told that this would be possible multiple times, ESPECIALLY because i do not want another raw pizza and frankly wont eat papa john's again after that experience, however when i call back to check in nobody seems to know about it. its been over a month now and i would've expected better communication on their end with each other. i work in the service industry and dont really understand how this could've been missed for so long especially after talking to the gm. i'll probably go on bbb now to report this and hopefully finally get my money back. fr never order from here unless you want raw pizza and potential food poisoning. why would i want a pizza remade when it wasn't even cooked the first time. i seriously think they never put it in the oven. read more

Food was great service questionable. He waited until I was available, why have no contact as option if they don't abide by

i ordered pizza and cheesy breadsticks had its was terrible 2/2 percent because the cheese pizza inside the center look saucy and doesn't look good way was watery and mushy and wet. and is not good and fresh its or tasted bland these people didn't know to make pizza and is not good customer service under the center inside pizza these employee are not professionals and the pizza look someone squash on it and I order cheese sauce and i cannot believe they give me tomato sauce that not what i want its is terrible they should be ashamed - and cheesy bread taste bland and dry up these employee doesn't care about the customer service and they care about money and they wasted my money and they wasted food i had to throw them in garbage and hey papa john do better next time very disappointed read more

I wish I could give this store 0 stars. We haven't ordered Papa John's for a long time, because of this store alone, and tonight's order had to have been the worst yet. Both pizzas were ordered well done and they were undercooked and barely warm. One pizza was supposed to have 1/2 onion and the other 1/2 jalapeño. The pizza we received had onion on the entire pizza and there were so many jalapeños on the other half it was inedible. There were more jalapeños on that one 1/2 of a pizza than anyone should ever have on an entire pizza. There were so many toppings on this pizza that they all fell off. Under the toppings was undercooked dough because they put too many toppings on top. read more

Papa Johns Pizza - One slice of pizza with enough toppings for 3 or more slices. - Pizza Near Me - Robbinsdale, Minnesota

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The people in this restaurant can have no other customers in the store but they will act like you're not even standing there. They will have ten people working and standing and talking but will not even look your way. If you are a Dasher, good luck having anyone acknowledge you at all. read more

If I could give zeros stars I would. Pre ordered pizza and we got it late but Breanna was a great leader and took ownership of the mistake...she will make it right read more

I placed an order and when I went to pick it up ice saw four of their employees who are preparing the food specifically not wearing masks or gloves, I brought it to someone's attention and they did not do anything but look at me like I was crazy. I wouldn't of said anything except that they have signs all over at their entrance and inside the store stating that facemasks are required, they also have a sign that states that there will be limited people in that store while I went in there was at least 15 people Crammed into a small place and some of them were not wearing masks, they did not even have a math coach around their ear or near their neck. I will never go back to this place because they are not taking the sanitation or safety concerns seriously. read more

DATELINE 2/19/20 Okay, so, umm, WTF!!! I was excited to try the new sandwich thingy thing that PJ's is currently advertising. I went in and checked out the menu. One person in the store of about 10 acknowledged me and he was kind and helpful. I was on the phone with my wife trying to finalize a late quick dinner pick up and after a few minutes it wasn't looking good. Looking good as in "EEEWWWWW"!!! Hmmmm..... new sandwich thingy, pizza....not sure what to get. Hey I know!!!!! NOTHING!!!!!! As I watched the employees shape and stretch the dough I noticed a little more that added to me running out the door fast and not looking back!! One employee I'll call "infectious", was kneading the dough and he had a large scabby cut on his hand that was making contact with said dough!!! No glove, no band-aid or curad!!! Food safety training and adherence ignored. The next employee walked past me at the front counter and thought it would be nice to touch her hair and scratch her ear. She proceeds to take over where blood scab boy left off. Dough stretch fiasco number 2. Enough said and out I flew!!!! Mind you, Papa Johns is not my idea of edible pizza but when it's late and you haven't eaten all day.........??!! I was reluctant to start about even trying this place and my experience confirmed exactly why. On behalf of lacking food safety and lack of management/employees caring about correct food preparation, you have been warned. read more

Terrible! Can't even park there. Chaotic employees! I received a terribly burnt pizza. 20 people working there and no one stopped that burnt pizza from going out? Manager didn't care. Too worried about getting the burnt pizza back! 2nd time I guess no one told the chef because IT was burnt too. Wonder how many people got burnt pizzas? read more

Papa Johns Pizza - Yuck not one but two burnt pizzas! - Pizza Near Me - Robbinsdale, Minnesota

Great physical location, and sometimes the pizza is great. However, they are simply very hit or miss, like perhaps only a few people there actually know how to make a pizza? Went 5 times in a row, and the pizza was always fine. Last 4 visits have been terrible. Pizza is always undercooked, and the crust hasn't risen yet. That being said, they do always show up on time, which is nice, but irrelevant if the food is inedible. read more

Robbed me. Then got told I didn't even order what I indeed got charged for. Terrible customer service. Delivered by door dash, cold pizza thanks read more

Poor communication and phones have been down twice. I've had multiple delivery orders take over two hours without the ability to contact them. read more

This is the worst papa johns I've ever ordered from... They disappoint every single time. I'm never ordering again. I hate dominoes but they have my business now read more

I placed an order online. The order was supposed to be completed within 30-40 minutes as indicated online. They arrived 80 minutes later, and showed up with only 1 of my 2 pizzas. The delivery person said they would get my pizza. After 40 minutes, no one showed up with my other pizza. I called the store to request my money back. They said they would void the account later. I asked how I was supposed to know that I was receiving my money back. The person on the phone said that the manager was "too busy" to do it right then. I stayed on the phone and demanded that someone give me my money back. No one helped. They were unable to complete my order and my refund. PAPA JOHNS OWES ME MY MONEY BACK! I did not receive the product that I paid for. I will be going online and complaining about this restaurant on every forum that I can find. I feel disrespected by the store. I asked why I should trust that a store would pay me back later, when they weren't even able to give me the food they owed me. The store was quick to take my money, but they were slow to give it back to me...and I am still waiting. read more

It has now been 90 minutes since our order was confirmed. It was a 30-40 estimate on delivery. When I called after 1 hour to say it was 20 minutes late and I just wanted to check on it, I got a rather impatient "it's most likely on its way". I try to be somewhat polite still and ask him to check on our actual order. I get put on hold, another guy picks up and acts like he doesn't know what's going on. He tells me the pizza is in a car, I ask for an estimate on how much longer and he says he can't tell me. I wait another 27 minutes before calling the 800-number customer service. She calls the store and suddenly I get told that people called in sick, they didn't update the delivery times before we ordered, etc. So essentially I think the pizza was never in a car, they lied to me and were rude, we are now getting a refund and our Tombstone is in the oven... I completely understand if it is busy with the cold and other circumstances but set proper expectations and don't BS us. read more

This gets 1 star because I cannot select 0. This has got to be the slowest, most unresponsive pizza place in town! They have never once delivered on time-always late. Attempts to contact this location are fruitless. If you actually get to speak to someone, it's made quite clear, that they do not care. I would avoid this place at all cost! There are a couple better local options anyway. Not worth your headache. read more

They frequently have a Door Dash driver deliver the pizza, and it arrives cold or lukewarm at best. When the store DOES deliver it themselves, they have one particular driver of their own that is ridiculously rude and also has a tendency to pull up with his music blaring. Your car isn't that nice, dude, no need to disrupt the peace of the entire neighborhood with your douchebaggery. read more

Customer service here is awful! I placed an order which they screwed up and the guy who answered when I called to tell them that the pizza That was delivered is not what I ordered tried to lie to me about the toppings that come on the pizza! I even rechecked the menu! Then informed me that I made a mistake placing the order...so I look at my order confirmation and told him exactly what it said(I was right) and he then apologizes to me by saying I'm sorry you didn't get what you wanted, but what you ordered! I told him I would gladly show them my order confirmation and he became even ruder, finally he agreed to send me the right pizza, stating he would fix my mistake! This place has gone downhill the last few months, we get the wrong orders and cold pizzas sometimes, I filed complaint once a couple months ago and no one ever contacted me so I thought I go this route this time so people know how bad they are getting. Time to find another pizza place So they send out a replacement and not only does it take over an hour when it gets to me it's cold! read more

Papa Johns Pizza - Does this look like 1/2 pepperoni and 1/2 pineapple to you? - Pizza Near Me - Robbinsdale, Minnesota

Papa Johns at this location is fast and orders are accurate, even when I order extra sauces. That's all I can ask for. read more

Papa Johns Pizza - Chicken Poppers are like tiny, expensive Chicken McNuggets. Not worth the money. - Pizza Near Me - Robbinsdale, Minnesota

No concept of customer service. They hang up on you when they are too busy. They use a third party service to deliver when they are busy, and pizza arrives cold. Called 6 times and was answered by Pat Ryan only to be hung up on. Very disappointing. read more

I have ordered delivery several times and have always been disappointed. The pizza arrives late and (at best) warm. I usually get a postcard from them a few days later offering a free pizza, but it only works if you have a Papa John's rewards account, and you still have to pay tax and delivery. read more

This location has lack of leadership. The mangers look like they don't want to be there and do half ass job. One of the mangers I believe has blue hair looks like she doesn't want to be there. And the other one has nosie cancelling Beats and he keeps avoiding his job by going in the back when the phone rings or carryout customer comes in. Just DISRESPECTFUL! The pizza it self is very good its always hot and cut all the way through. The staff is friendly and they do there job to the best of their ability. read more

They swore at me over the phone and said they were closed when hours posted ONLINE said they were open. Worst customer experience ever

I wouldn't even give it a star at all. Horrible service. Seems like their phone is disconnected. Cancelled my order after 30 minutes of placing my order. Could have at least called me ahead of time. read more

Ordered delivery via online. Quick and easy. Surprised they delivered to us in North Minneapolis. Order came within 45 minutes, hot and fresh! Delivery driver was friendly and quick! Very impressed on how quick we got our HOT food in this cold weather. read more

The food is burnt . They offered me a pizza for free on my next order fine. But when two of the items are burnt that's the same cost of a pizza. No food to replace what they did today that would have been more preferable. Probably won't order from here again read more

Papa Johns Pizza - Pizza Near Me - Robbinsdale, Minnesota

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I ordered pizza and soda for my employees at work and the delivery guy didn't bring the soda or gave it to someone else. He did say he would run back and get it but we only have a half hour for lunch. So I told him to take it off the bill. None of which was done. Ordered twice from that store and it's either a half hour late or missing items I still got charged for. read more

Love Papa John's. Hate this location. Almost always late. Almost always incorrect. Almost always lukewarm. It's like gambling. Most often you lose, but sometimes you win. read more

Thank goodness for the online ordering system as calling by phone is a pain in the butt with all of their upfront menus. That is the good news about the online ordering system. The bad news is it is slow and cumbersome to use. It gets worse if you have a promotional code to use as you have to put that in first before starting your order and where you enter this code is not prominent on the page. I do a pick up from the store because it is less than a mile for me and they charge you a $2.75 delivery fee. BE AWARE! NONE OF THIS $2.75 GOES TO THE DRIVER AS A TIP OR FOR THEIR DELIVERY. IT ALL GOES BACK INTO THE CORPORATE POT! So Papa John's you just screwed your staff out of a delivery and tip as I don't tip for carry out. I do like their pizzas and they do have great specials but I also feel like I don't get what I order online. Lately I have ordered heavy on the sauce and if what I get is heavy, then the regular sauce must be a light pass of sauce with a spray bottle because I feel like I barely get any sauce. No, it is not dripping off of the pizza; it was actually a little dry. Be warned that your order confirmation may not come until hours later so just go to the store 15-20 minutes after your order and pick it up as their systems are very poor on notification. Regular price is very high for pizza so look for coupons like I do or you will be over charged. If there are no specials, there are other local shops that do a great pizza and don't charge for delivery. read more

Slow to take orders. Had to stand for 5 minutes before being asked what I wanted. Workers are talking non work related topics and using strong language. Will never come here again. read more

I ordered online and they messed up my order. Instead of giving me the two topping pizza I paid for I got a one topping pizza.

HORRIBLE: Employees don't wash hands, cashier take money and scratch nose and produce the food in the same time..!!!!

HORRIBLE customer service, or lack thereof. Ordered online several weeks ago and the system said delivery would be in 30-40 minutes. I called after probably 80 minutes and they couldn't estimate when the pizza would arrive but did offer to void the transaction and have them deliver the pizza for free. I said that would be nice. Sadly, they never reversed the charge. Even worse, the pizza arrived almost 2 hours after I ordered and the pizza wasn't even warm anymore. I use to order frequently. Now my business goes to Sarpinos (which has much better pizza anyway) or Papa Murphy. read more

RUDE STAFF!!! ESPECIALLY CHRIS, the manager!! #boycottrobbinsdalePapaJohns #boycottrobbinsdalePapaJohns #boycottrobbinsdalePapaJohns #boycottrobbinsdalePapaJohns #boycottrobbinsdalePapaJohns #boycottrobbinsdalePapaJohns Ordered online using Vikes50 code. Got a call 11 minutes later, 5 mins before store was closing, and was told they couldn't deliver to my area after 10pm Sun-Th because Minneapolis POlice told them, didn't mandate or order them, not to. WHY ISN'T YOUR WEBSITE UPDATED THEN?? First lady was trying to hurry me to get me off the phone since I asked a lot of questions. She told me they stop delivering to my area because their delivery drivers have been gettting Robbed. THATS NOT MY PROBLEM LADY! You chose to work there. You chose to deliver. Papa Johns chose to have their location there. You understood the conditions working at that location when you first applied for that job!!! Dont like it? Go work somewhere else!! Then Chris came on and I was gettiing pretty furious by their lack of customer service. I asked Chris, "What can you do to serve me better by offering the Vikes50 discount for me, the next day or any other day, SINCE I cannot use it tonite to order my food?!?" Chris's answer, "I cant honor it for you tonite since we are closed and dont deliver to your area. That discount is only for today." No, that's not right! You call me 5 mins before you close to tell me this bogus news?!? WTF Chris firmly stated, "THE MINNEAPOLIS POLICE TOLD US TO NOT DELIVER SOUTH OF LOWRY AVE AFTER 10PM SUN-THURS." Why haven't I heard anything? Your website didn't state this. Your signage didn't state this either. I haven't received any calls or mailings stating this ANYWHERE that you dont deliver after 10pm to my neighborhood, and I get your marketing mailings EVERY FRICKING DAY!! ANd Chris says. "MPD informed us to not deliver to your area 2-3 months ago." IF YOU'RE NOT GONNA DELIVER TO MY AREA, THEN DONT BE IN BUSINESS AT ALL!!! RATHER YOU MOVE YOUR LOUSY SELVES TO ANOTHER LOCATION AND HAVE A SMALL BUSINESS PIZZA PLACE TAKE YOUR PLACE AND DELIVER TO MY AREA!!! and lastly, UPDATE YOUR WEBSITE AND MAILINGS YOU DOUCHEBAGS!!! read more

This was the 2nd time I've ordered from Papa John's. The driver arrived timely and was friendly. I signed the receipt and the driver realized that he mixed up the pizza bags. He did not have my order. Stated the manager would send out fresh pizzas. I called the store and spoke with the manager who said my order was on the way. When it finally arrived, the 2nd driver was equally friendly and extremely apologetic and arrived quickly. The pizza, however, was not fresh. It looked like it had gone through battle and it was cold. Very odd experience. read more