Best McDonald's in the Tri. Great customer service and very clean. They rarely mess up my order but…read moreit's fast food. I've worked in fast food before and mess ups happen because of all the chaos that happens in a fast paced environment.

Totally insulted! How petty! Undisclosed 30 cents charge for "sweet tea" when order with a meal…read more You spent 10's of 1000's of $$ on advertising...and you totally piss off your customers with a 30 cents extra charge for sweet tea? What management idiot thought this up? Good by and hello to 5 Guys! Free drinks for Veterans there!

We keep coming back! So freaking good. Their bomb tacos ARE the bomb!!! generous portions…read more Delicious aguas too.

Food not the best, service very good but pricing wow $24 for a plate of menudo, this is the most…read moreexpensive menudo in tricities

Wow! The other reviews speak for themselves but I need to let everyone know what they get if they…read morego to Taco Bell- cracked tacos, stale chips, clumped up fries, diluted drinks and a dinner for 2 pushing $30! No wonder the drive thru and parking lot is empty on a Saturday night!

Got an Uber order, received the order, opened the bag and these guys forgot my taco (A Cheesy…read moreGordita Crunch). And I know, everyone makes mistakes, however, this location consistently "forgets" my taco. Even when I just come through the drive-thru my taco is never in the bag. If you guys don't sell the taco anymore, take it off the menu. This location specifically also has the WORST customer service I have ever seen. Very condescending for people who forget tacos, is it really that hard to put the taco in the bag? Thanks for nothing.

We walked in and lined up behind a guy that had gone in a minute or two before. He was still…read morewaiting to even have someone acknowledge him. We waited... Two of the staff were focused on the drive thru and unaware of the front counter. When a third finally came out to check on the front counter, she asked the guy what he wanted... like she was doing him a favor. I was pretty disappointed; this is not what you expect for customer service. This crew needs some serious retraining or better supervision. Update: After not eating here for almost 2 yrs., we thought we'd give it another try. I had the Chicken Parmesan sandwich; something that had always been a favorite. I was very disappoint. The food quality has gone downhill. It appeared the chicken patty had been cooked from frozen. While cooked, water trapped therein was scalding when it squirted out. Taste was less than satisfactory. It's sad as this used to be my favorite fast-food chain.

Waited 30 minutes for our order. The malaise in this place is palpable. Don't go hereread more

Do NOT go here if you have less than 30 minutes to spend in the drive thru...even if doesn't look…read morebusy. Took almost half an hour to get 8 nuggets and a drink. Mobile ordering seemed faster. Might try that next time or might just skip it from now on...

Stopped by to grab a half dozen chicken biscuits last Saturday. Staff was friendly, the chicken was…read morebetter than I remembered it 10 yrs ago in Oak Ridge TN. Good enough my office mates liked them microwaved this morning You'll have to be a little more patient than usual, the place is still slammed with long lines since the grand opening.

Literally. The people who couldn't get hired at other fast food. The worst. Also- when they make a…read moremistake- unapologetic and gaslighters. Goodbye.

Passing thru the area and after hours of driving from the Oregon coast, few hours from home, lunch…read morewas needed. I usually don't do fast food reviews but the staff, cleanliness, and quick service stood out to me. The young lady at the window was very friendly and didn't mind adjusting my order last min. Inside was clean. As for the food, it's jack and always hits when you've been on the road 6 hours.

I love their Grilled Cheese and Tomato Soup...Years ago I believe I enjoyed a Turkey Cranberry…read moreCream Cheese sandwich around Thanksgiving years ago. Not sure if it was seasonal. Delish

Back again. Food and service still lovely. Glad to see many locations in town now…read more Pastrami sandwich and split pea curry soup this time. Both excellent. Easy comfortable lunch spot... probably dinner too

Wow! Let's talk about the impressive honey butter shrimp tacos on a flour tortilla! So good! Not…read moreoverly sauced and definitely still healthy! Thank you for fresh, quality food. Hopefully this item becomes a regular on the menu.

The local hotel suggested this place as it was new. So, I…read morefigured why not. Parking was good, but limited lighting and people sleeping in their cars. Upon walking in it wasn't too busy. The limited menu was on two of three screens in a hallway making it hard to read. Waited for a little while for my order to be taken. When I tried to ask a question, they referred me back to the menu which was now hidden by the next group of people in line. The proteins were the first part of the order. Even though it was only 8 PM, the uncovered meat containers were empty and what was available looked very dry and unappealing . and what was available, looked very dry and unappealing. at 8P, all the uncovered containers of meats we didn't look appealing. After the first part of my order was completed they asked if I wanted beans or rice. Looking at the selection of beans and rice. The refried beans were crusted and dried. The rice was just about gone and completely dried and the black beans appeared to have something floating on top of . I asked if they had more rice and they said yes they walked back to the beginning of the food preparation area. He stirred some rice up that was in a container and gave me about 1/4 of a cup of rice. I asked for some guacamole which is an up charge. They immediately put my food in a bag an dropped it off at the cashier station. The cashier was cleaning up, but returned to return to ring up the sale. Sadly, I wasn't done ordering my meal. The cashier was kind enough to complete my order. Upon getting back to my hotel and opening my food order I noticed a few issues. The meat, rice was very dry and tasteless. The guacamole was mediocre and for what I paid I could've bought 1 avocado and made my own guacamole. Overall, this restaurant has potential. The concept is good but the food presentation and preparation area needs to be more appealing to the customers eyes. I'm unsure if I'd recommend this place to anyone. Hopefully, I'll see a very positive review of this place in the future.

Staying at the Hampton Inn a block away. A quiet Thursday night. Good food, good service. My wife…read morehad a bento box with chicken teriyaki, California roll, tempura shrimp and veggies, soup and salad. A lot of food, all good! I had a saba nigiri starter then Kung Po chicken. Nigiri was good. The Kung Po chicken had lots of meat and veggies, not as spicy as I like but there was chili sauce on the table. Two scoops of steamed rice came with it, I took half of it all back to the hotel room for breakfast tomorrow. I'm not sure why there weren't more people here. The burger place next door was busy but give Tokyo a try!

Horrible service was waiting to be seated for 20 minutes no one acknowledged me or even looked my…read moreway. No greeting nothing. Will never go back.

We enjoyed the burgers at Carl's Jr. Our norm was the Famous Star, with cheese. Then, a bit after…read morethe covid garbage, every burger arrived cold. We gave it about four tries, figuring we caught them swamped or something. After the fourth try, it seemed apparent luke warm burgers were the norm. At the price of burgers now, I don't think it unreasonable to expect what we get at other places - hot off the grill burgers. We quit going about a year ago. Then, when next door, shopping for plants, we saw the sign for a special. It said we could buy one Famous Star and get one free. We'd never taken advantage of any of Carl's Jr's specials, but thought we'd give it another try. We ordered a Famous Star in a combo, after asking if the "get one free" special applied. They said it did. The bill came to $15.09. With tax, $16.40. That's one hell of a lot of money for one combo and one burger, with just water, via the "get-one-free" special. I photographed the menu, which says the prices for a Famous Star are, under $8.00, under $10.00, and under $12.00. So the Famous Star combo should have been $12.00, at most, plus tax. Accordingly, with the buck extra for the BOGO burger, we should not have paid more than $13.00 and tax for our meal. At least this one was almost hot, but, in the end, Carl's should consider trademarking the name Bottom of the Barrel, if it wouldn't start a battle with Cracker Barrel.

Carl's Jr - 2804 W Kennewick Ave, Kennewick, WA 99336 (5/5)…read more Stopped by Friday evening and ordered through the drive-thru for a quick bite -- it was a great experience! The cashier was very lovely and kind, service was fast, and the food came out fresh and tasty. Genuine kindness and great customer service go a long way -- I'll definitely be coming back here soon for another bite.