Tried it as they sent some great coupons. Can see why the coupons bc the pizza isn't good. Soggy,…read morelacking flavor pizza. About as ho hum as it gets. With all of the Italian branding, you'd think it would be better, but I think the Italians might soon be asking not to reference them. Wish them well, but not a repeat.

Went this past Friday and was greeted by a very rude female employee who looked annoyed with…read moreeveryone. Very rude and unprofessional. Gross behavior.

I ordered the Pho Shizzle pizza on Uber Eats because there was a promotion. It arrived…read morewell-packaged and fresh. The toppings--lemon (on the side) and basil--are what gave it that "pho" twist, though there wasn't any actual pho in the pizza. I still appreciated the creativity and really enjoyed the flavor! The crust is on the thinner side, and they don't offer rising crust or deep-dish options, which I personally prefer. That said, I'd definitely give them another try if they have more unique pizzas like this one!

This has to be the most unclean unhealthy place I've ever been to. The pizza man has no hat no…read moreapron was on his phone doesn't wash his hands. The oven guy same thing no hat no gloves. Was sweeping while handling pizza. It was truly disgusting. I will be reporting them to Allen health dept. I usually do not do this but this was really nasty. Pizza lacked flavor. Dough was hard dry. Cheese was not good quality. I certainly will not be back.

Went in at 11:00am and waited 5 minutes and no one came to attend us or came outside to check or…read moretake our order. We immediately left because we have two small toddlers and no one even came to greet us. Horrible service.

My family and I love coming to this MOD pizza, food is always great, ingredients look and taste…read morefresh. I love the cauliflower crust! Service is always amazing and today was no exception, it's nice to see motivated people going above and beyond to make everyone feel welcome! Restaurant was clean, as usual.

Great service, great people,great vibe. The food is amazing! The Cole's are doing a fantastic job!read more

We have tried this place a few times and each time it has gotten worse. The last time we threw out…read moremost of the pizza. We won't be wasting anymore money here.

I ordered two pizzas and three drinks for delivery. The driver delivered the pizzas but forgot the…read moredrinks. He told me to call the store because he didn't have them. When I called, the manager confirmed the drinks were still at the store. He said he couldn't deliver them because there were only two employees working, and he claimed he couldn't issue a refund because the order was placed through DoorDash. The problem is, I didn't order through DoorDash--I ordered directly through Donato's website, and the charge on my credit card is from Donato's. The manager's only solution was for me to come pick up the drinks myself, saying there was "nothing else he could do." This has happened to me at this location before, and in the past they either delivered the missing drinks or refunded me. This time, it felt like the manager simply didn't want to take the time to resolve the issue. Overall, this was a very disappointing customer service experience. Based on my experience, I wouldn't recommend ordering Donato's for delivery. UPDATED: I got a call from the General Manager Josh today and he was way more helpful than the gentlemen I spoke to earlier. He gave me a refund and was very helpful in getting things resolved. Thank you Josh!

Exceptional customer service! The team at Donatos Pizza Frisco were a pleasure in doing business…read more They were helpful, knowledgeable, and went the extra mile for my group's lunch! Thank you, Brianna, Cal, and Adrian!

3 years since I was here and gave it a 3. This is the last…read moreplace I expected to lunch today. However,the timing was right and I felt this was my best option. I got a combo meal of pepperoni and sausage pizza,side of spaghetti and a strawberry lemonade. I ask the staff to leave my pizza in just a little longer for a crispy crust . I'm amazed at how well executed my lunch was. Their counter is clean and merchandized to look appetizing. The staff was helpful and efficient. The pizza was absolutely perfect. I've paid a lot of money for pizza that's not this good. The side of spaghetti wasn't overcooked with a nice laddle of flavorful sauce. All Washed down with an unexpectedly excellent strawberry lemonade. I'd say it a.....Go!

Emotionless staff & mid pizza sums it up. Wife said the sausage pizza was good and I'm not sure how…read moremy chicken bacon ranch tasted better than the pepperoni. Maybe I should've asked to be put in longer to create a crush but it was just meh. Would rate 2.5 if I could

It's a jet's pizza place. You're here to pickup your takeout or you're the poor sap picking up…read moresomeone else's take out hoping they don't stiff you on the tip on top of whatever percentage the app company is lopping off. There are 3 tables. Unless your life situation is sad, you're only using them to wait on an order that's not ready. The staff is, efficient. They get my order right. So why am i here you ask? Bro i want pizza doh! Decent pizza at a decent price. Dang did i just review a jet's pizza out of boredom while waiting on my pizza?

Service was complete zero. Wanted to try Jets for the very first time and that didn't end up…read morehappening. I walked in there and waited for five minutes and no one came to take my order. It was completely dead in there. I see why. The two guys were talking away behind the counter talking about mindless bull crap. I am not forcing anyone to take my hard earned money. Will never come back.

Just tried this for the first time and it was delicious! We got a 16" thin crust half cheese and…read morehalf Italian beef, tomatoes and spinach. VERY generous with the toppings (I actually ate it with a fork - don't tell anyone ) Also got the tiramisu which was also delicious. We'll definitely be ordering and trying other menu items in the future.

Moved to McKinney from Plano almost a year ago. Haven't found a lot of pizza places real close to…read moreme, or that seems good I've ordered togo from here before, not long wait then & good pizza - But this day (12/19/25), my kids & I sat in (dinner time on a Friday). Not only in need of a bigger location to accommodate (it seems), but more staff too.. phones ringing off hook, ppl waiting for food, etc. We had gotten the appetizer (tasted better than it looks), then waited close to an hr or so waiting for our pizza. Service was okay - mixed experience. Server seemed either overwhelmed, annoyed, or just not happy mostly. Could come to the table more "giddy", the next like he didn't want to be there. I get it was a Friday evening, dinner service, more busy.... But still. There was a table next time us, drove 50 mins to celebrate a birthday, by the time we got our pizza - that table had just found out their ticket was lost.. & needed to wait longer I will say when we did get our pizza finally, it was very good, good sauce/flavor, better than when I've ordered to go Recommend ordering delivery/take out or going when it shouldn't be busy Update: 1/23/26 - Owner & GM reached out, remedied situation. Truly appreciate them taking the time out to reach out and learn more about what happened