Super Bowl Sunday... busiest day of the year. Quality of pizza did not disappoint! We did pick up... wait time was long BUT pizzas were perfect. Cheese, Pepperoni & cinnamon twists. Will order again! read more

Only papa I eat at..always hot and consistent: take out only. Always have good coupons.

I had a craving for pizza one weekend and decided to order from Papa John's that is near where I live. I ordered my pizza online and followed the Notifications until I was notified to pick it up. The establishment is small. There is no seating room. The customer service was great. I picked up my pizza and I left. The pizza was hot and made order. I have no complaints with this location or the food. This will definitely be my preferred Papa John's. read more

Papa Johns Pizza - Pizza Near Me - Bowie, Maryland

This is my neighborhood pizza place, so I use them quite often. Always fast and reliable! Service is always great! Great value for money.

Every other Friday my daughter gets to choose where she wants to eat to close out the week and she chooses Papa Johns. I rarely do these types of reviews for chains but realized I need to do it more as chains matter too. This particular location continues to provide high quality pizza, with a great amount of cheese and garlic butter seasoning for the crust. This has bloomed into a wonderful part of my daughters Friday as she is now 6 years old and has gradually gotten to the point where the employees know her in the store so she is now able to go in and get her own pizza without any help from me. This small act has became a token of independence for my daughter. read more

It was very clean in here, busy with orders so we weren't acknowledged immediately. Once helped the manager was nice , he was also taking out the walking in fridge crates of fresh yeast dough !!.. it smelled heavenly, the higher up was there as well talking to my neighbor and I having a chill conversation it was cool. Our pizzas were made perfect no burnt crusts. The boneless honey chipotle wings I got were really good I'd get them again. I didn't have any issues with this location so I'd certainly return and it's cleaned !!! Top to bottom and very organized read more

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Rude employees and bad pizza. I stopped to pick up one night and a driver was screaming at another employee from outside the door! Not safe, avoid at night all kinds of characters hanging around. read more

Management and employees need training, they didn't know where they delivered exactly. When the pizza was delivered it tasted like solid water, very bland and the pizza was disfigured. read more

I purchased the Shaq-a-Roni. It was more like a Shaq-a-Foni. It was the worst unflavored pizza I've ever had. I couldn't get past one slice. What a waist of money and time. I had stopped buying from this PapaJohn's because they appeared to skimp on the meats (I complained about then, but nothing changed). This pizza was weak on the pepperoni. It was also weak on the flavor and the crust was a bit rubbery. Horrible! Horrible! Horrible! read more

Food was absolutely horrible, Ordered a pepperoni pizza and the meat had to be old because I ended up getting gastroenteritis (Food poisoning) from it. Was throwing up and experiencing diarrhea for a week. F*** this papa john's and everybody it only becuase they knew the meat was old and proceeded to put it on my pizza. If i could give it negative stars i would!!! Save your money and DO NOT order from here, Pizza Bolis or Ledos is where its at folks read more

I have been a consistent customer, ordering a couple times a month. However, the pizza I paid delivery for was a totally different pizza than ordered. It contained an ingredient I'm allergic to so I requested a new pizza be made & delivered. The manager told me they were short staffed w/ 2 people & it's faster to pick up. When I arrived there was 5-6 workers - so that's weird. I ordered a small pineapple & jalapeño pizza. When I opened the box it looked correct. However once home, I bite it & realized under the cheese was as many onions of 2 full onions, sliced up. I don't understand how you can mistake a simple order twice. The amount of hidden onions under the cheese seems to be done with a malicious intent. Who puts onions UNDER the cheese???? Not only that... I'm pescatarian and found hidden ham pieces in it also. Disturbed to say the least. Will not return to this location. Do better read more

Papa Johns Pizza - Cheese pulled back to expose onions - wish I could upload a video. - Pizza Near Me - Bowie, Maryland

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I ordered 3 XL cheese & pepperoni pizzas on a late Friday night using Papa Johns website. After completing my order it said my food would be delivered between 35-45 minutes, which I had no issues with because my event hadn't started yet. After an hour went by and there was no pizza delivered, I called the restaurant 4 times to check on the status of my delivery and did not receive help. After another 30 minutes went by I decided to drive to the restaurant and speak with a manager because at this moment I am upset that my food has not been delivered in the timeframe stated on the site. I entered the restaurant at 11:37pm and received a call from a friend saying the pizzas had finally been delivered! Once I was in the restaurant a very unhelpful employee tells me that they are closed and don't make deliveries after 9:30pm. Of course he was lying. I asked to speak with a manager and was told there wasn't one available and for me to come back tomorrow. I explained my frustration and said how I paid the delivery fee plus a tip expecting my food to be delivered in the allotted time frame and another female employee stated that the website is not accurate. She did not offer an apology and stated that if I have issues to call back the next day to speak to Alex, the manager. The next day, which was a Saturday I did just as she said and there was no Alex available. The next 3 days I did the same thing and still no manager available. I completed a survey and had an email sent back to me offering me ONE coupon for a Large pizza but I would have to pay a delivery fee because it was only valid online. I think it's ridiculous that Papa Johns lacks customer service. I paid for 3 XL pizzas that tasted horrible and were delivered late. I should have received a coupon for exactly what I paid. Update the website so customers are aware of how long they should expect to wait for their food. Papa Johns will never receive my business again. read more

Papa Johns Pizza - Some of the pizzas delivered looked just like this! - Pizza Near Me - Bowie, Maryland

I order online and tell them the right address and they deliver to the wrong address this is 15 min before closing i call to ask if i can get a refund and the lady tells me i will send it back out now still no pizza this place sucks never order from here again i will be up there in the morning read more

ETA for delivery (within 3 miles) was 45-55 minutes, which I thought was outrageous, but tis the cost for not wanting to cook, I thought. Well the pizza was delivered 2.5 hours later, cold. No call to say they were running behind. I called twice and the employee said that they "have a bunch of new drivers". Ridiculous service. Steer clear of this location. P.S. I never ate the pizza and will be requesting a refund. So no comments on how it tastes, but will update about the refund process. read more

This place is atrocious but I will keep it short and sweet. I wouldn't recommend this place to my enemy. At one point Papa John's was my go to delivery but not anymore. The customer service is not good and quality of the food is diminishing. read more

I believe I was racially profiled by Jessica here as a young Black male. I could be wrong, but the customer service was so bad it made me feel it was definitely due to me being a young Black male in a hoody. I believe if I were anyone else... I would've been treated better. I went to 10262 Lake Arbor Way Bowie, Maryland to order a 10 inch pizza for myself. I get to the counter and wasn't even greeted by her. I had to get her attention and was asked "What do you want?" I was IMMEDIATELY taken aback by that. Her entire attitude towards me was hostile. I made her aware that I thought her attitude was bad and if I recall correctly she stated something along the lines of "Everyone loves my attitude and I won't be changing it for you". Terrible customer service. Now granted, I had just left the gym and was wearing a hoody and sweatpants so I know how I "looked". In 2021 America there's a certain way I'd get treated when compared to other people. I hate it... but I get it. But still, I don't believe I should've been treated that way just by my appearance. She charged me $8.47 and I reluctantly gave her my card. I waited for a few minutes inside and noticed as her co-workers were coming in she was very pleasant and chipper with them. So I tried to get her attention... AGAIN. After a few minutes she came to the register again with "What do you want?" At that point I wanted her to refund me my money and I left. I was tempted to give her an attitude right back, but I took the higher ground and decided to leave. I won't be back and I'm leaving a review of my experience. Sad. You KNOW it has to be bad if a Customer drives all the way over there places an order and then requests a refund for the order a few minutes later due to the piss poor customer service. Terrible. read more

Papa Johns Pizza - Pizza Near Me - Bowie, Maryland

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This is a place where the managers are unprofessional and talk to the customers like there not important to there business when there located in our community they offer a delivery service and when the food cane it was all cold and the wings were not cooked all the way and spoke to 2 different managers and the customer service skills need a lot of work I recommend giving your support to a company that appreciates your business read more

Understanding that there was a football game on tonight, I order a delivery online. I had 3 boys spending the night at my house so I made my order at 3:00 pm requesting a 7:30pm delivery. At 7:50 I called and spoke to the manager Malik. He stated that online deliveries come to the store 40 minutes before delivery. After talking for a couple of minutes he decided to refund the price of the pizza and send me a free pizza for my trouble. It is now 9:30 and I still have not received my pizza and the phone at Papa Johns is busy. Customer service was unable to reach the store. Never again will I ever use this location. The boys ate spaghetti and went to bed. *Update* I did receive a cold pizza at 9:43pm. Later, I received a very nice apology letter from corporate and 2 free pizzas. read more

Literally I give zero stars! The past 4 consecutive deliveries have been completely inaccurate! Bryan Goode the franchise owner attempted to handle the situation 2 orders ago. This is the worst ran franchise I have ever seen. I will no longer, ever order from this poorly ran establishment! UPDATE 1/9/17 upping to 3 stars ::: my last 2 orders have been on point I don't know what has changed but it's definitely a surprising upgrade read more

The customer service is good here. But the gluten free pizza was Disgusting with a capital D. It tasted burnt and old. I had to drown it in garlic sauce in order for it to taste bearable. I still ate it because I don't like to waste food, but come on now Papa John's. read more

Papa Johns Pizza - Don't order the gluten free pizza. - Pizza Near Me - Bowie, Maryland

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Pizza is very dry..the crust was HARD, hardly any marinara sauce, cheese and toppings which was supposed to be pepperoni and sausage, I don't get why these pizza places like to short you on toppings like they own it... smh disappointed read more

I guess the reviews are anomaly's bc I've ordered pizza from here for the past 4 years. Never had an issue. They just allowed me to pick up my pizza after store hours because I got caught in traffic and wouldn't make it home by the time the driver got to my house. Awesome customer service.! read more

I placed an order at 8:55p. The tracker said 45-58 minutes. I'm STILL waiting for this pizza to arrive at 10:21pm. I call the manager and he wants to offer me 50% off my NEXT order. I will never order from here again read more

Papa Johns Pizza - Pizza Near Me - Bowie, Maryland

2 people working on Valentine's Day, wonderful management. Called an hour ahead of time to get a pizza for 12:30. It's now 1 and no pizza. I called in and spoke to the manager who didn't care. Said they were busy, ok. What can you do for us? My eta is now 1:30. & the manager hung up on me. Very professional place. read more

Ordered a pizza with buffalo wings and a 2 liter drink at 10:25 pm the restaurant closes at midnight. The tracker said the pizza would be delivered by 11:00-11:10 pm. I called the store at 11:40 the manager said the driver is on the way. It's midnight still no food. Terrible choice I made, it's just pizza. Management was not friendly at all the commercials lied. read more

This is definitely the worst papa John's I have ever ordered from. Every single time I order something is wrong. The service here is always slow and the workers can always be heard in the back ground joking Everytime. This time no pepperchinis and no sauces like I ordered. Also half of the pizza was stuck to the roof of the cardboard box. I'm done with this place read more

Papa Johns Pizza - My papa John's experience. Every time they gotta fuck something up - Pizza Near Me - Bowie, Maryland

I've ordered here twice within the last week and both times my order was accurate and delish! And the two young men that delivered my pizza were very professional and nice. read more

Staff was very unprofessional. Bad language used by female staff person. Thursday night at 8:18pm. Languages used by cooking staff could be heard in front. No hairnets on cooks or any other staff. Long hair and beards should be covered when cooking. Never again. read more

Went there 11/19/2021 for a papadia. They had a sign on the window stating that papadia's were $6.00 from 1 PM thru 4 PM as part of the lunch special. It was 3:52 PM when I walked in the door and inquired about a $6 papadia. First I was told it was past 4 PM to which I said it's only 3:53. Then I was told that I was in time for the $6 papadia. I ordered 2 and it came to $14.84. I questioned the amount and was told that two papadia's at $6 plus tax equals $14.84. I knew better but waited until I had a printed receipt before challenging the young lady waiting on me. Both papadia's had rung up at $7. Finally, I was told that sign on the window was wrong. To add insult to injury papadia's aren't that good. I won't be going back. read more

food is never prepared right. even the cuts on the pizzas are hella uneven i would rather drive a couple miles more and go to a different papa johns read more

Incompetent does not even begin to describe this place. I ordered a pizza at 5:30 pm. The manager said she had trouble finding my address because it's a new construction. But then she called back and said they would be able to deliver. My address appears in Google Maps and Apple Maps so I have no idea what GPS system they were using. I called back at 6:10 pm for a status update. They informed me the pizza had just been taken out of the oven and would be in the next delivery car. At 7:10 pm I called back and learned they had canceled my order because they could not find my address. No one called and let me know. They informed me I was not in their delivery area. I am not sure why they wouldn't have told me that at 5:30 pm. read more

I just received my pizza at 10:30PM. I placed my order at 7:54PM. 2 hours and 30 minutes is a ridiculous amount of time to wait for a pizza. Kept getting busy tones from the store when I tried calling. I didn't get a receipt from the delivery driver, and the receipt on the box was removed (I'm sure to hide the amazing amount of time spent not delivering pizza?). To top it all off, it was cold when it arrived. I've had problems with this store in the past, but not on this scale. I've never been more disappointed with a Papa John's. read more

Papa Johns Pizza - They ripped off the receipt to hide that it took 2 hours and 30 minutes to deliver! - Pizza Near Me - Bowie, Maryland

After reading the reviews I was hesitant to place an order..it's been almost two years ordering pizza from here, and we have never been disappointed. Food arrives on time and everyone who delivers has been exceptional.. I can't think of anything bad to say. Order for yourself and see what I mean. PH read more

I have the worse experiences when it comes to dining out. Ordered my pizza special via delivery(good specials by the way ) around 11pm and expected delivery time was 1140. I received my pizza at 1225 ish. By this time I didnt even want the pizza anymore but the delivery man called me saying he was at my door And i go out and he isnt there. Apparently he was "parked" sitting in his car at the location the "gps" sent him. The annoying part was that he was not at my door step but insisted he had arrived. So now we are on a scavenger hunt for the pizza delivery man! about 10 mins later I see him driving by the house with his hazards on! I put the porch light on to better assist and I told him that and this....... drives past the house! I was too done! The communication was off completely, I couldn't understand anything he was saying. We thought he was intoxicated actually because his words werent clear and he was slurring. He finally reached me after he was given detailed instructions on where to make turns. Clearly he wasnt reading house numbers and needs some training in that. But the part that annoyed me the most was him saying he was at the door and we go to the do and its a ghost town. Definitely the worse for a Friday chill night. Thennnn he wanted to tell us what happened regarding how he couldn't find us! I was thinking....get ya lazy a* out the car and don't expect ppl to come to your car and get the pizza! If you say you are going to be at the door, actually be there! Smh. read more

Ordered my pizza ahead of time because i didn't want the kiddos to be hungry after the pool ! Pizza arrived 30 minutes early :) i was pleased ! 2 large Bacon and cheese for 7.77 can't beat that !! read more

terrible delivery service. the wait time on my order was about 30 minutes and the pizza took over 2 hours to arrive... on a tuesday night... i canceled the order and did not receive a refund to my credit card!!! when i tried contacting the store they would not pick up the phone. terrible service, terrible ingredients, terrible pizza, papa johns! read more

I order a pizza for 9:00 pm pickup. I get to the store at 9:25 pm. The doors are lock. Guy at the counter looks and me and jesters for me to wait. I think he is going to unlock the door, instead he picks up the phone and takes an order. After he gets off the phone he runs to the back of the store. A driver comes back from a delivery and knocks, then he opens the door. What makes it worst, is the buzzer to open the door was 3 feet away from him when he was on the phone. They really need to work on customer service. read more

Since COVID-19 I have ordered from this restaurant three times. Once in the afternoon and twice in the evening. All of my orders have had very poor food quality. Last evening, the order was horrible. The cheese stick were hard as a rock. They couldn't be eaten and the pizza was hard and the slices couldn't be pulled apart. The time before that, the med pizza only had cheese on half because of the dough being poorly prepared. I have ordered from Papa Johns to support our local stores during these times. However, the past three times in a month have shown me that the local store doesn't value its customers. read more

After the pizza taking over 1.5 hours we called looking for it. The employee was extremely rude, unapologetic, and stated "we are busy it's on its way" and proceeded to hang up. This place is unprofessional, unreliable and has the worst customer service. read more

I just ordered the Xl pizza which is suppose to have 10 big slices but I only have 8 what type of bull is this to false advertise for a product you can't deliver on. I don't think it's fair to us consumers that purchase your product to be deceived and mislead. read more

Papa Johns Pizza - Misleading suppose to be a 10 slice xl not 8!! - Pizza Near Me - Bowie, Maryland