Unfortunately, this location has become a recurring disappointment, mainly because of the strawberries. They're frequently overripe & mushy that ruins what would otherwise be a simple, solid bowl of oatmeal. I'm completely fine paying a premium for convenience and healthier ingredients, but the higher price comes with an expectation: fresh, high-quality toppings and basic attention to ingredient standards. The repeated quality issues at this location seems like a clear sign of declining food quality. I'd love to see better produce checks, fresher fruit rotations, or even the option to swap fruit when it's not up to par--because right now, the oatmeal isn't living up to the brand promise. Service in the drive-thru isn't what it use to be pre-Covid & I hate that because I use to could depend on a good meal. read more

Panera Bread - Steel Cut Oatmeal with Strawberries & Pecans - Sandwiches Near Me - Winston-salem, North Carolina

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Panera is not like it used to be! This location and Clemmons are carbon copies. Food is average at best. No social interaction with customers and staff. The outdoor patio was not clean. Lots of dead leaves. No one has attempted to clean Seems to be understaffed. My chicken salad sandwich with cranberry and walnuts had no flavor. My onion was ok and my wife enjoyed it her tomato basil soup. I grade it as a C minus read more

Bagel not sliced or toasted bagel not toasted smoothie wrong cream cheese wrong drinks not ready cinnamon roll was hard no text that our things were ready called our name that we barely heard employees were not helpful or friendly read more

I have now tried all three Panera Bread locations in Winston-Salem (strange flex, I know), and this is the best one. It has tons of seating and a lot of it is really comfortable. I like to go to a private booth with a little Chromebook and work for an hour. This has the best spot for that. If you have a SIP Club membership, this is the place to hang with your free drink. (If you're curious, next in line is the Reynolda location, then Cloverdale with a big drop.) The location may not be the best location at 5PM, just because of its proximity to the Mall and Hanes Mall Blvd traffic, but the environment is actually surprisingly nice for a chain restaurant. read more

It's been a long time since I had Panera, but I went for lunch the other day with my father in attempts to help fix some of our problems. Idk if we accomplished that, but the food was great anyway! I rarely have any complaints about Panera. They seem to be great every time! I got the new sourdough sandwich with avocado and applewood bacon. It was delicious and (mostly) nutritious! I love that they make pretty much everything fresh on site, and dining in at this location actually proved to be a rather clean and sanitary experience. Good place to bring a laptop and get some work done, too! Far less crowded than a Starbucks, and Jane behind the counter was especially friendly to us. I think she had a little crush on my dad. So cute! read more

Panera Bread - Bacon Avocado on sourdough - Sandwiches Near Me - Winston-salem, North Carolina

Panera bread always a place that feels so welcoming. Hit this one at a quiet time kind of had to find workers to attend to us. Once we got somebody were so sweet and pleasant. I asked for a toasted bagel with butter and expected the butter to be pre-melted while bagel was being toasted however they were kind enough to take back the bagel and toast the butter onto it for me upon request. This shouldn't be and isn't standard practice. Next time I hope to remember to ask them to the toast bagel and the butter together from the start. Girlfriend's sandwich was good however she was surprised by it having horseradish which was not stated in the description and it was a little hot for her and masked some of the flavor of the steak. I had a significant portion and I thought it was just perfect for me. Anyway Panera always gets two thumbs up for me. Kind of makes you feel like you're in the Nordic country. Always bright and airy and open especially when the hours are not busy. I particularly like this location for its design and layout in welcoming aesthetics. And impressed that they have a heads up display alerting people that some of the drinks (Charged Sips) contain caffeine and to therefore be cognizant of the amount of caffeine one intakes.. That's an ethical thing to do. Also they've got new offerings coming in April for under $10; apparently they're getting more grains in their menu and then they offer a free $10 bonus card if you buy $50 worth so that's considerable savings if you use it or gift it. read more

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I'm honestly not a huge Panera fan. But, I'll give credit where it's due. Overall I think Panera is deceivingly pricey and unhealthy. That you pick two is mostly just comprised of two full priced entrees and those soups are crazy high in fat and sodium. I have to give this one credit. The food came out quickly after ordering on the self serve kiosks and it was high quality. The place was clean and the few interactions we had with staff were positive. The new chicken sandwich is pretty good. I wouldn't go out of my to get it again, but it was good read more

Panera Bread - Sandwiches Near Me - Winston-salem, North Carolina

The manager was extremely rude when I received an incorrect order and did not offer to refund or replace the incorrect item. I will never eat here again. read more

29 Nov 2021, 16:54; it has been sometime since someone did a review on this restaurant, so i thought i would stop in and see how things have progressed. Clean and neat dinning area and on a monday nite it's pretty quiet. There are a couple things that stand out on this visit. The flavors of the Turkey Bravo sandwich are certainly off. It has never tasted like this. Not sure why there is a change. The plating is also not good. Usually my experience has been the store is very particular about their plating. This visit it looks more like a small child just threw the items on the plate. The sandwich is very messy and the soup has obviously spilled. I may criticize any number things in past visits, but never has it been about the flavors or their plating. Not sure why. I will have to return to see if this is an abnormally or not The customer service during ordering was splendid and very polite read more

Panera Bread - For such a big bowel and price there is surprisingly little soup. This combination was 17 dollars. I could have gone to Texas Road House. - Sandwiches Near Me - Winston-salem, North Carolina

Stopped in today for a quick lunch. There was a long line at the counter so we decided to use their self service ordering kiosk. We went through the process of ordering and trying to pay but the system wasn't working. The lady next to us had the same issue as did the customer on the other side of us. So while we wasted time at the kiosk more folks moved in front of us to get in line. Fortunately the 2 cashiers taking orders moved the line quickly. Our cashier was very nice and helpful. She checked to make sure our order had not gone through then she said, " those machines aren't working". If they were aware then there should be signage communicating that to the customer. Fortunately we were not in a rush at that point but I'm sure many folks didn't have the time to waste. In any event, I ordered the flatbread cheese pizza. My order came through pretty quickly. Since we had been to Costco and had a lot of stuff in the back of the truck my husband said maybe we should get the food to go. When my order came up and I asked for a carry out box the gal was not pleasant. Good customer service would say, "absolutely,. Is there anything else I can get for you" as the take out box is handed over with a smile. Instead I got a cold stare that said, " woman, I'm sure glad you can't read my mind". The pizza looked awesome. It was perfectly cooked and even the customer next to me commented to that effect. While it was picture perfect, I wasn't really fond of taste. I think what didn't care for was the pizza sauce. I couldn't figure out specifically what it was but it just wasn't something I cared for. It was more orange than red and the flavor was odd. All in all, not a great experience. However, the restaurant is large and has plenty of seating. read more

Panera Bread - Flatbread cheese pizza. - Sandwiches Near Me - Winston-salem, North Carolina

The restaurant was nice and clean and inviting. It was a perfect stop for lunch on a hot day. My daughter and I had the pick 2 for lunch and it was perfect read more

Panera Bread - Sandwiches Near Me - Winston-salem, North Carolina

Bagel doesn't include cream cheese. Extra 1.70 for cream cheese. Don't go here on principle

Husband and I love this branch, always an array of seating to choose from, cosy and quiet for a chat. Quick service, and I love their UPDATE: Chris was extremely helpful at this branch with updating our new address (new building which makes it hard for businesses to find or deliver to) and also in making an item which was unavailable online! Thanks a lot. Made my lunch very enjoyable. read more

Panera Bread - Tomato Soup Mediterranean Sandwich Tuna Sandwich - Sandwiches Near Me - Winston-salem, North Carolina

I love Panera it's so peaceful and chill everyone is always nice it's super clean too the food is always on point I get the same thing every time a broccoli cheddar bread bowl pick two with a Caesar chicken salad and chips always happy w my food read more

ordered a half ceaser salad with no chicken and a papaya passion drink. they gave me half ceaser salad with chicken and didn't ask what side i wanted just decided i would get bread for me. dude in the drive thru forgot to turn off his mic and called me "a fucking retard" terrible service. i called him out and said "next time you want to call someone a retard make sure to turn off your mic" he said "okay" left the window and had someone else bring out my food. read more

Panera Bread - my order - Sandwiches Near Me - Winston-salem, North Carolina

Absolutely horrified with this experience at Panera I ordered takeout. I was mortified to see that my grilled cheese sandwich. All of the cheese was stuck to the paper and almost nothing in the sandwich. Very very disappointing.:( I do not recommend takeout for this particular location read more

I placed my order on the App, and although the app notified me that my order was ready, I had to go inside and prepare my two beverages myself-normally this isn't a problem, but I'm on crutches and carrying two beverages out to my car isn't very probable. The staff didn't offer to help me, either. Another customer did help me, though, and I really appreciate that. read more

This place is like a Monty Python sketch, only instead of cheese it's bagels they never actually have to sell. What the heck is wrong with a bakery that cannot fulfill the basic requirement of calling itself a bakery, ie, having baked goods for sale? Plus the staff is slow and doesn't care about anything other than looking at their phones and standing around. read more

I typically enjoy eating at Panera... When I feel like spending $10 on soup and salad with a tap water. The set up of this location is kind of strange. So there is a big open area when you walk in, but this area is for ordering bakery only items... To order menu items, you squeeze down a narrow hall and order in the small, claustrophobic area... To me, these should have been switched. A large group was leaving as I arrived and since the hall (to get to the ordering counter) is narrow, I waited for awhile for everyone to pass. The menu looked different since the last time I visited so it took me a bit to figure out what I wanted. I got a "You Pick Two" with a chicken Cobb salad and French onion soup. The salad was ok, the soup- I probably wouldn't get again. I usually get broccoli cheese or a vegetable one but I figured I'd try something new. I wasn't a fan of the shredded Parmesan on top. The French onion soup I am used to typically has that ooey-gooey melted cheese on top. (Yum!) Service was good. I was tight on time and got my food pretty quick and was able to scarf it down with time to spare. I'm sure I'll be back. read more

In my opinion one Panera bread is like another. It is nicer inside than McDonald's and serves a little better product. The service was ok, we had a new cashier that did an alright job, the ladies on the other end giving out the orders didn't call out my order just sat the plates on the counter. Order: Asiago bacon egg and cheese was alright, coffee was average. I honestly didn't have big expectations and the expectations I did have were met so I was happy. read more

Panera Bread - Sandwiches Near Me - Winston-salem, North Carolina

I stop by at this location for a cup of coffee at 7:30 pm. I pay for it but all of the coffee container where empty, not even a hot water. At 7:30 when the store closes at 9 pm, on top of that when I ask for more Hazelnut coffee one of the employees told me that in order to brew more coffee he need to get approval from his GM he went to look for ASHTON, but he never found him, This is ridiculous, if you are not allowed to brew coffee at 7:30 pm when you close at 9:00pm why you don't close before that time. Well ASHTON never show up and I have to leave the restaurant with out money, with out coffee and with a terrible experience that I never believe will happen in Panera. Is not about the money I pay, because what I pay covers for the coffee they didn't want to brew, is about the service of the employees and the manager that they have to go outside of the building and was never found, after 10 minutes waiting for ASHTON I have to leave and like I said, with out money because no manager was available for a refund, and with out coffee. read more

First off, ever time I go into this location EVERYTHING is out of stock. When I speak to management, I always get a bad attitude with little response as to why nothing is stocked. I have completely given up on this location. read more

Had Panera yesterday and decided to try something different. I ordered a spicy chicken sandwich and a fruit cup. Loved the kick to the sandwich. It was definitely flavorful and not too hot. I definitely reccomend that sandwich. read more

FYI.. For anyone using the app for the Hanes Mall store beware!! This is my second time visiting this store and used the app.. First of all I get there and hit the button to tell them I'm in the parking lot.. and I waited and waited.. nobody ever came out so I go inside it's 90 percent empty and people are just standing around.. so I say I'm here to pick up my order since nobody's gonna bring it out .. then they quickly say oh the systems down at the minute.. SERIOUSLY!! It was up 5 minutes ago when u took my money.. then I asked for extra chicken that I ordered be put in a extra container which it wasn't.. I will never visit this store again.. service sucks !! And for a 20$ salad and drink I expected better.. read more

I just want to shine a light on their manager Chris. I ordered a Greek goddess salad, but I got a modern Greek salad (with almonds & I have an allergy). I called up there to see if I could switch it out. Chris politely told me yes. He was happy to help me and correct my order when I got there. Great customer service means a lot. read more

Panera Bread - Greek goddess salad was really delish! - Sandwiches Near Me - Winston-salem, North Carolina

I love coming to this Panera after the remodel, although it does tend to get pretty busy, especially on the weekends. The same usual stuff you expect from Panera but now you can order using the kiosks and not have to talk to anyone. You pick up a pager from the kiosk area and then pick your food up as usual from the counter. There's even a display with your name on it to show who's food is up. The last time I went in, the parking lot was full but there were still available table inside for sitting. read more

Clean but staff isn't personable. I know with covid businesses had to downsize. Staff isn't tentative or seems to be trained quickly. Seem to rather be talking to other staff members then customers. We don't want to hear about how your dying to go home or talking instead of greeting customers. I waited 10 minutes before I was greeted. I know I should have just left but I used to work at a Panera and gave the benefit of the doubt but it's gone downhill. I know covid has effected us all but this is the time to give customers and yourself 110%. read more

Worst customer service I've ever experienced at a Panera. The manager had an attitude and not helpful at all. It's not wonder why the rest of the staff wasn't very good. I placed a curbside order that came out late and incomplete. If I hadn't checked the back I never would have known that a part of the order was missing bc the delivery person didn't say anything about it. When I addressed the manager about it and the fact that they didn't even offer to reimburse the $18 item. Avoid this Panera read more

Ordered several items for delivery, but never came. The app for Grubhub does not connect correctly and I was unable to get tracking to load or find confirmation of where the food was. There was no way to contact GrubHub and the delivery person listed.-Jonathan -had a nonworking phone number. I contacted the restaurant and they put my cell number on the bag to call for any problems. However, GrubHub did not follow through. Please disconnect Grubhub from your restaurant. They are not completing your customer service as you would hope. I lost $175 and no one can help. No refund. Food has just disappeared. read more

This review is not representative of the store, itself. I was so excited to try the flatbread pizza and was disappointed. The cheese wasn't melted enough for my liking and the crust was tough to chew. I think if they would have run it through the little oven one more time, it would probably have been perfect. read more

Orange juice has a real funky taste. They were completely out of soufflés and everything bagels. Very slow. It operates more like a McDonald's than a restaurant. Everything is pre-made and tastes old. Not what pan Panera used to be. read more

I enjoyed my first visit to the bigger location. The employee who took my order was really nice. I got the Italian sandwich with a side of bread to go. My sandwich was great and the woman making it was sweet. You can see where your order is in the process which I liked. read more

While I only visited the old location once, I've done to this one three Times in 3 months. The drive through and delivery are probably the biggest game changers fast food as had in winston ever. I was getting my hair done and I was able to order my and hers lunch and it was there in 15 minutes! I am just smitten with thee changes. I wish they came out to my actual house because I would dinner with them every night. I feel like this location can only go up from here. read more

If you want the absolute wrong order, then this is the place for you! I ordered lunch from here today. Waited forever in the drive thru on my lunch break just to go back to work and find out only half of my order was right. I paid for a half Fuji apple chicken salad and pulled out a whole cesar salad with extra dressing. HOW?? Even my receipt had the correct order on it. I couldn't go back because by the time I got out of the slowest drive thru line and back to work (which is 5 mins from this location), I barely had 15 minutes to eat. This is the third time I've either been missing a whole ass part of my meal or the complete wrong thing. So if you do decide to go here, just be prepared to hate your lunch/dinner read more

I'd compare our experience at Panera bread to walking along the beach at sunset, amazing. Our experience started off with a gust of fresh air and stellar air conditioning. The smells equipped us for a meal that ended with smiles. And if Jason Mraz playing for background music doesn't make you enjoy your meal, i don't know what will! Would definitely recommend this panera for a cute date, a soccer team, or lunch with grandma! read more

Panera Bread - Sandwiches Near Me - Winston-salem, North Carolina

The new Panera is clean and the staff is extremely polite. I was a huge fan of the new roomy Panera. The food was tasty as well!

Very clean, food was terrific the staff were very friendly. Plenty of parking + drive tru as well.

Panera has opened at their new location! It is right beside the old store front on Hanes Mall Blvd. All areas are an improvement. Inside is beautiful, open concept. It now has a drive thru, a few cute tables outside. Bathrooms are cleaner and roomier. There seemed to be a lot of seating but almost all of it was full on Sunday around 11:30 before the church crowd! The space for standing in line to order seemed very small but they do have kiosks you can order at. The food pickup area was a bit hectic. We waited about 7 minutes just for bagels which we had to pick up by everyone else who was picking up lunch. read more

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I love Panera Bread wherever I go, and this place is no exception. It's the same as any other place since it is a chain. The people have been nice to me so far. I use my Panera card to pay (which has auto reload), so I really can't complain about the prices, since I don't pay attention to it. It's spacious and has plenty of seating. I've really only gone to this place about three times, and always in the mornings, so I can't comment during lunch hours. The mornings are never busy or crowded, at least they hadn't been when I've went. I've bought bread from them and they always slice the bread to my liking. The coffee has always been good and the pastries are just tasty. The only thing that I could frown upon is that I really don't like the location. It's surrounded by stores that I don't go into. If it was located across the street where the Target is, I'd go more often. But honeslty it's just a location thing...but you know what they say, location is everything... read more

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The Panera in Winston Salem at Hanes Park Shopping Circle on Hanes Mall Blvd needs to post their new hours of operation. I went through the drive through line tonight at 7:50 and was told "Closed". Aren't they open until 8:00??? read more