Yet another standard Panera Bread location. Clean location with friendly staff. The soup and sandwich - they never disappoint. read more

Panera of West Chester used to be noticeably better than other Panera locations. When you came here, you really felt at home. Especially as a regular. The employees seemed happy to be at work, the food was fresh and well made, service came with a smile and warm greetings, and it was always an all around pleasant experience. A couple of weeks ago there was a change in management, and the new manager (Amber) has really changed the place for the worse. Days she's there, the employees are noticeably less happy than days she isn't. The food isn't as fresh. Customers are just treated as customers and there is less of a "homey" or "welcoming" feeling. There's nothing particularly exceptional about Panera of West Chester anymore, and that makes me sad. This used to be one of my favorite establishments, but no longer. read more

It seems like no one takes the time to write a good review about this place so here's one. I read one review about someone who complained about a Panera worker that had their mask down on their chin. It made me laugh. I used to work in a fine dining restaurant and news flash: you're paying $50 for an entree and the cooks aren't wearing ANY mask. MOST restaurants don't require their cooks to. They wouldn't be able to keep people if that was the case, so relax. Anyways, this is such a cute building and they have a fireplace! Despite the plummet the world took because of Covid, here's how to have a great experience like me: have patience, don't set your expectations so high, and be compassionate and understanding of others and the situation. I had the half-and-half soup and salad combo and it was really great! Don't be discouraged by all the bad reviews and don't come into this place with the expectations your order will go to sh*t or you'll attract a sh*t order. Haven't you ever heard of Law of Attraction? read more

I must say that the new grain bowls are delicious! OMG! If you think you don't like Quinoa -- think again. The Baja Grain bowl is so good and healthy-- all kinds of yummy things with a light lime flavor. Love avocado on top too. read more

Dropped in for late Sunday brunch, and liked it more than I expected to. It's a good Panera with the usual food, wi-fi and service. The soups were above par, the sandwiches surprisingly very well made, and the salads clean and fresh. Yay!! read more

I stopped in to grab breakfast and had a sesame bagel with bacon, egg, and cheddar. It was toasty, perfectly crunchy on the outside with lovely grill marks, and flavorful (gotta love the cheddar!). The hazelnut coffee was a great complement. Service was very fast and conducted with a smile - a rarity in this age. read more

Despite their fast food set up where you stand in line to order your food and then pick it up down the hall and take your tray to a table you hope you find, I found the food to be surprisingly good. It's a place I've known about for a long time and just passed by until recently, and now I'm glad I stopped in, and I look forward to going back. I recommend the turkey avocado BLT sandwich! read more

Panera bread is the shit, they we're open during the crazy storm that was going on when I was here. Grabbed the Broccoli n cheddar soups with a chicken panini. Both of which were absolutely amazing. I would recommend the soup, all my buddies love that too! Whenever I see a Panera around I always stop. Thanks! read more

Just left after picking up my order. Manager was very rude. Would not move to allow me to pick up order at counter. Even after I said excuse me several times. Was speaking / breathing heavily all over my food. Poor role model as a manager. read more

Took my boyfriend here today for his first time as it's my favorite fast food lunch option. His sandwich was burnt and I was devastated that he wouldn't like it... I've returned items in New York but it was because they knew me and as a service industry employee I don't complain. The manager (assuming) walked by and looked at it and immediately offered to make a new one without any complaint from us... the new one was excellent. That is customer service and I'm so glad to see it's not just my normal Clifton park location but every Panera location. read more

Had takeout and we each had the Cobb salad and a blueberry muffin. Everything was fresh and we enjoyed it. Service was good.

I go here about two to four times per year. It's not the most spectacular place ever, but I do love a good sandwich. I always get the bacon turkey bravo sandwich and I'm never disappointed. I love the taste and texture of the sundried tomato bread! I've never tried to access their wifi and I've never tried their other dishes. If I'm ever disappointed with the bacon turkey bravo I'll be sure to try something else before I write them off. Even though the cafeteria setup may not inspire confidence, I've never had bad service there. read more

Came all the way here, out of my favorite soup, got a cold cinnamon bun. no utensils. worst experience

Amazing customer service. The manager is great. The place is clean and the staff is friendlier than they used to be!

Went to this Panera Bread for the final time over the last couple of years. I order a FULL SIZE simple Sesame chicken salad which is no more than some lettuce, crispy Chinese noodles, a small sprinkle of sliced nuts, a (very) few pieces of sliced chicken and some dressing. What I get is a 1/2 salad in a full size bowl for my $9. Then they bury the chicken under the salad so you really can't determine the amount of chicken you're getting either. I commented how lame the portion size was to the manager but she didn't seem to care. I've stopped coming here twice over the past 1+ years because of the ridiculous potion size compared to other local Panera Breads. A friend of mine had the same issue with this location which she voiced totally unprovoked and stopped coming here a while ago. This was my third and final chance for this place, consistently chintzy over time. read more

John was very helpful and kind. He gave me my free bagel + one. Many thanks John. I received an email offering one free bagel every day in July when I present my Panerea card. I lost my card but John gave me the bagel nevertheless. read more

Great sandwiches made to order. Good variety of offerings and open for breakfast, lunch and dinner. I'm sure this won't be my last visit to a Panera location. read more

First, the GOOD news: Panera serves quick, healthy meals that are great on nights when we have no time to cook dinner. Now the BAD news: This Panera location has REPEATEDLY gotten our orders wrong! Everything from leaving out items to giving us the wrong item. The latest was an order of chicken noodle soup for our sick son. When we got the order home, the slip said "chicken noodle" but what we got instead was broccoli cheddar. (There were only two items in the order, so it's not like it should have been complicated.) They've been very apologetic every time we call to complain, but this is getting old. read more

I ordered 3 dozen bagels a day in advance via the online portal. I arrived 10 minutes early, ready to wait for my pick up time. The manager was carrying my bagels to the pick up location as I walked in. I was very impressed with the organization, ease, and timeliness of my experience. read more

I never made a yelp review but i ordered on grubhub because i had a coupon. They literally left my food sitting at the door, it was cold and didn't even bother to call after i waited hours. read more

I didn't catch his name but the gentlemen who cleans up at Panera Bread is the nicest man in the world. I didn't catch is name but he was born in another country and has a long pony tail with several hair bands in it. I work from home with 2 children under 3 years old, today the power went out all day and I had to get some documents out for work. I came in there with a car seat in one arm and a 2 year old in the other hand and he saw my struggles and came to my rescue. He not only carried my drink to my table for me, he offered to pick up my food and deliver it to me!! AND he came over from time to time to entertain my son. He went above and beyond his job duties and I am extremely grateful for that!! I hope corporate reads these types of reviews and acknowledges an outstanding employee when they have one. read more

I have been to this Panera many times, there is always some debris on the floor, or a few tables that haven't been wiped down, etc. I just chalked it up to higher volume times. Today, 11/3/2019 my family and I went in to grab some lunch and I could not believe how disgustingly dirty this restaurant was. The food and trash all over the floor was completely unacceptable. I overheard another customer complaining to the manager about the conditions. Unfortunately this manager came up with every excuse instead of listening, she really copped an attitude. I switched our order to take-out because I just couldn't eat there. Get home, and to top it off, my order was wrong! read more

Another consistent Panera location. I stopped in for breakfast with a coworker and had a great experience. The store was clean, the staff was friendly and the service was quick. I love that you can sit and hold a meeting with free WiFi for a little while too. read more

A dreamy place for a grad student who needs to do work, but not be in the library -- free wifi and awesome broccoli cheddar soup. So delish. Service is good, too. read more

The turkey cranberry flatbread is the best, I could eat it for lunch or dinner every single day!!! It is my absolute favorite

Been here so many times with my boyfriend. The food, mostly the creamy tomato soup, is great. The service, is somewhat ok. But the food is what you come for. Sometimes, i pick up a loaf of either ciabatta or French bread to bring home. The sandwiches and salads are good too. The service is ok, but the food is delicious, although they might want to clean the place once in a while. read more

The WORST place in West Chester. Service is awful.....I have gotten cold soup that took 3 tries to get right, avocado on a bagel that was just disgusting to look at. Overpriced and off my list forever. read more

No complaints for this. Like a few people said in the reviews, the little guy who walks around and cleans tables is very helpful. My gf didn't walk 2 steps and he grab our plates. He was cleaning that place ridiculously fast. The whole restaurant was spotless. Cashiers are helpful on what you want. Food comes out REALLY fast. read more

Tremendous work today by the staff and management at this Panera location, store #203977. Given the very heavy lunch crowd, management and staff stepped up to get orders completed and guests taken care of in a timely manner. Despite a huge curve ball thrown at them, everyone kept their composure, adapted and continued onward. Great job again by the Employees and Management to maintain a smile on their face and keeping the customers happy. Thanks! read more

Not one cleaned empty table to sit down and eat. Entire floor needs a vacuum as well, while workers with nothing to do just stand around. Keep going back hoping the place will get better for about a year now, does not. Time's up! read more

This place has the nicest people and the food it's always excellent. The fact that they donate the remaining food to local charities at the end of the day is reason enough for me to come back here. read more

Usually this Panera is good, but today they messed up my drink order. I ordered a frozen caramel w/ no whipped cream. What a got was a hot coffee latte. I was also disappointed that they were out of strawberry yogurt parfaits. They seam to be a hit or miss item. Wish they made more of them. read more

Up until my last couple of visits, I would have given Panera 5 stars. A couple of visits back, I ordered and paid for a full salad, but returned home only to find half a salad. I saved the box and receipt and took it back to them. The manager's response was "What do you want me to do about it?" - and not in a "how can I make this right" attitude. Very cocky! Then yesterday I bought a salad and a flat bread sandwich to go. The bag remained upright the whole time, BUT found the sandwich out of the box, in the bottom of the bag! The box had never been closed. The salad box was also partially open. Very sloppy work and there didn't seem to be any supervision in the kitchen area. read more

I didn't give Panera a four-star rating in terms of the chain of restaurants itself, but this Panera in particular seems to be a cut above the rest. They are efficient with their ordering process, serving their food, and keeping the restaurant clean. I was particularly surprised to see that one of the workers was walking around from time to time clearing plates and trays from tables. Furthermore, while I was finishing up my lunch the manager came by and inquired how my meal had been. Finally, I was impressed when one of the workers stopped and picked up a straw paper from the floor as he was walking by. It seems like a small gesture, but I can't tell you how often workers definitely see something on the floor and just pass it by. I'm not sure if this Panera is better because of the quality of the workers, the quality of the management, or both, but they set themselves apart from other stores in this chain. read more

My online order was wrong, and I was doing the rapid pick up because I was on my way to work. So when I got to work and was able to eat my food, I discovered that half of the order was wrong or missing. I am not happy! I will not visit this location again. I was really hoping for better. read more

Yup, another Panera, and it's great just like the rest. Fabulous bakery, good prices, healthy options and tasty soup in a bread bowl! There new broth bowls are delicious... read more

For me, the whole wait-in-line to order, pick up food, get your own drinks, while trying to claim a cleared & clean table is tedious and irksome -- but it does save on tips. Not very committed to clearing/cleaning tables. Few items on the menu appeal to me. Evidently very popular with some folks, but not my cup of tea. read more

Kitchen staff does not speak English. If you have a special request with your food, expect it to get screwed up.

this location is always good for us. It is honestly busy pretty much always, and the layout is nice and can cater to many different people. Whether you are just going for a meal with a couple of people, or going alone with a laptop to get some work done, you can do either, and still be productive. When I order, it is either for both of us, or just for my girlfriend. We usually call ahead, and it makes it much faster with their quick pickup. I can just go in and pay, and then my order will be sitting on a shelf a little bit further down the counter. Grab it and go, and the food is always good and never have had a bad order. read more

I am in love with their broccoli cheddar soup in a bread bowl! I have tried to emulate their recipe but no luck as of yet. Try this and you wont regret it...unless you don't like soup...or broccoli...or cheese...in which case, you're s*%@ out of luck! read more