I am very disappointed every time I go through the drive thru. 3 times I gotten home with missing items from my order. The manager just says "come back tomorrow and we will give you a free meal. I'm going through the drive thru because I'm too busy eat in. Who then has the time to come back for a free meal? This restaurant has a lot of issues keeping track of the customers orders. read more

Well, hadn't been here in a while...not much has changed. Chicken avocado chipolte sandwich still cold, stale, dry. Had a new soup that was edible but not going just for the soup. Order takers couldn't even tell me what was IN the new soup and the girl spoke so softly neither my sister or I could understand her. Good grief! Not going back for a LONG LONG time. read more

Around 10:20 in the morning At this El Dorado location I'm trying to enjoy my breakfast, when a Lady in Red, long black hair who I believe was a manager was speaking very harsh to one of her employees discussing things about the employees health out in the open which is not okay, It was absolutely disgusting I lost my appetite hearing someone get treated that way. Once they all noticed how fast I turned she decided to change her tone of voice towards the employee. Those matters should be spoken in private not in the lobby. You should never speak to employees in that kind of way, Always win through love because truly without them you don't have a job. read more

Great customer service and food came out quickly. Dylan and Donovan were very helpful and patient at taking our order :) Food delicious as always. read more

Panera Bread - Blueberry muffin. - Salad Near Me - Webster, Texas

Yuck, yuck! I got some flatbread sandwich, which was just ok, and I believe it was the wild rice soup that was highly recommended by the guy in the drive thru. The soup was thick, gloppy, and gelatinous, like a can of Campbell's cream of chicken soup. Yuck! I remember Panera being really fresh, seems they have so much on their menu it comes in cans now. So disappointed as this used to be one of my favorite places. Maybe it's just this location? I'll have to try the one by my house. read more

Why did I even bother stopping by here? The staff isn't pleasant and most don't seem to be trained in customer service. I've never been greeted when I walk into the store and the order takers are just not polite and don't seem to care. Also the bagels were salty, I wasn't offered the option of having them sliced or if wanted cream cheese to go with it. To make it worse, instead of charging me the price for bakers dozen, I was charged for 13 bagels individually!!! This will be my last visit. I am pretty sure it won't be missed. read more

So, I am a long time Panera fan. I go out of my way to find them. However; the bad attitude and snarky, smart mouth cashier at this location has taken this location off my list. The 2 customers in front of me had the same experience. 2 of us asked the cashier if she was alright. Her answer was just as short, disrespectful and rude as the prior interactions. I recommend you skip this location...I cartainly will read more

I normally go to the location to pick up my order but on occasion I order delivery. I have a new baby and a three year old and my husband is deployed so I didn't feel like lugging both the kids out to get food. I ordered delivery and what came was unacceptable. Usually I get a survey in my email and am able to leave feedback about my delivery order, but this time I did not. So here I am, leaving a review. I ordered a veggie quinoa broth bowl and a grilled cheese kids meal for my daughter. The lid on my bowl was lifted up and broth was leaking out. My daughter's grilled cheese felt like it had been sitting under a heat lamp forever as it was not even chewable. Do they even have heat lamps? The sandwich was super tough and the cheese was all melted out and solid. So gross. I'll never go back here. What a waste of money. I've attached pictures. read more

Panera Bread - Salad Near Me - Webster, Texas

See all

My wife got a bagel at this bakery fairly regularly before they moved here. We went this morning. I like the layout better than the previous location but the food is the same. When we go together we always share the cinnamon crunch bagel with hazelnut cream cheese spread. It's delicious. The place always looks clean and the service is good. Some people come here to use their convenient and free Wi-Fi. UPDATE: Shucks, they've discontinued the hazlenut cream cheese. Their replacement is Honey Walnut. ___ We've Eaten Out Every Meal for 25 years read more

See all

If you need to get your order fast, don't bother with their Rapid Pick-Up. It is anything but quick. It regularly takes them an extra 10-20 minutes after my order is supposed to be ready for them to even begin to start making it. And all I order is a hot tea. If they were busy, I'd understand. But I go during slower periods, when almost no one is there. read more

I seriously saw a man today who cleaned out the oven that is behind the cooks "stainless steel utility with door pulled forward" I think it was the oven, anyways I saw him cleaning it out with a Dyson Cordless vacuum! Let me set it up for you for anyone who can visualize in their mind, when we were done ordering our food and walking towards the seating area, I saw the previously mention man, taking the charger out of the Dyson and removing the vacuum main bottom part, and then he proceeded to take it into the kitchen and use it to clean out the oven. I'm not sure how many people own one of these amazing vacuums but when you pull the trigger, the residual dirt that is incased in the dirt holder gets released out. So I want you to think that the minute he put that vacuum in the oven without the bottom piece, the dirt that they picked up from the carpets throughout the business just released into that stove and around the food prep area. Just thinking about this is making my stomach turn. I hope this review gets to the right person. I don't know if this is standard practice at every Panera nationwide, but I can assure you I most certainly will not be back! read more

If you wanna pay 30 dollars for a microwaved meal then by all means. Honestly so disappointing and a complete waste of money. Tastes like freezer burn. read more

I'm over it! I really wanted to find a place that had a healthy breakfast that also delivered with me always being busy at work. I fell in love at first with Panera for their mixed berry parfait. I loved it so much that I have ordered it everyday this week. As I am about to order the same thing this morning awaiting my delivery the young lady delivered my order, and just as I am about to open it I found hair in parfait and I almost died.. I was looking forward to this all morning. I called and spoke with the manger and he had the young lady deliver me another parfait. The young lady walks in with a attitude and as I am opening my bag it's not even what I ordered. I was completely over it at this point I will never order from there again. Although the manager was super nice and refunded me money I was still very upset. read more

Broccoli cheese soup is amazing as well as everything I love this place. However denoted stars for mute Latina with way too much makeup in the drive thru. I pull up, not a word she slides the window open, takes my card, gives me my food and card and slams the window. I was smiling the whole time waiting a hello or anything. She looked extremely pissed off oh well everyone else is nice and the foods good read more

If you go through the drive thru make sure you check your order! This is the second time going to this location and both times they have forgot part of my order. I really like Panera's food but it's frustrating when you pay for an item and don't receive it. read more

Panera Bread - Soggy lettuce. Tastes like it's a few days old. Not fresh - Salad Near Me - Webster, Texas

This location is so much better than the one at League City. I like being able to customize my order and actually get something that's healthy through a drive through. Staff is very helpful when asking about vegetarian options and customizations. Mistakes haven't been an issue for me at this location unlike the 646 one. read more

We really like this place for fast, relatively-healthier options. My son loves the mac n' cheese and I always get the thai chicken salad (half order is big enough for me). Occasionally we get the 99 cent pastry offered with any order for my son. read more

I am a big fan of everything their menu has to offer. I love and appreciate everything as it is fresh, hot, organic and you can taste it. They make delicious pickled onions that are also on a few sandwiches that are to die for. Highly recommend Day or night. Delicious clean food that is so good for you. read more

First time trying Panera, and I was highly disappointed! I ordered the Tuscan Chicken Sandwich, it was horrible. It didn't have any chicken and it was mainly Roma Tomatoes and Arugula. I didn't even get a pickle and I know that's small but it was just a bad experience. My sandwich was just thrown in the bag and for a $10 sandwich I expected more. The serve at the drive thru wasn't very nice either, and I don't think I'll be going back. Still sucks!!!!!! read more

Went to this Panera Location for the first time and was charged a $1.00 for fresh mozzarella cheese on my turkey sandwich and check out this pic...this is what I got...NOT SURE IF THEY WERE SENDING A MESSAGE...DONT ASK FOR FRESH MOZZARELLA AGAIN! read more

Panera Bread - Ordered a Smoke Turkey on Country with fresh mozzarella cheese and this is what I got after they charged an extra $1.00 for it. - Salad Near Me - Webster, Texas

This is the first Panera Bread I've been to that has a drive thru, and I think it's best that way. It takes them a while to make the food usually so the drive thru either means you'll be waiting a long time or your food will be slopped together. Ours was a combination of the two. With six people in the car though, I was surprised they got everything right! And everything tasted good except some of the bad lettuce in our salads. The negatives were not being able to hear the drive thru worker while we were ordering because it's in a busy area with a lot of cars driving by. And she also lied to us and said they discontinued some of their pastas until Wednesday (two days after we were there). Why not just say that you're out of ingredients or too lazy to make more? Other than that, everything was okay. read more

I'm hesitant to share what I get because I want them all to myself! :) But I'll be nice and tell you. They make the most amazing orange scones and chai tea here. Typically my scone is ready immediately after paying but the chai can take a couple of minutes, even on a slow day. Which is something they can improve on so I can't hate too much. :) And also they have a rewards card you scan. Not sure how it works but if it means that eventually I will get free chai tea or an orange scone, I'm all about that life! read more

Panera Bread - Chai tea latte and orange scone - Salad Near Me - Webster, Texas

This is the second time I have come to this Panera Bread. The first time I was with my boyfriend and we ordered through the drive through. I ordered the half sandwich and half soup and I received a large soup and whole sandwich. I went in and said my order was messed up, the manager came out and was nice about it. Fixed my order and gave us free brownies and cookies! Now today I thought to give them another try. I went in with my mom, ordered the half potato soup and half Turkey BLT & avocado sandwich with an iced Chai Tea latte. My mom got a half salad and half black bean soup with an iced tea. When the girl at the front asked if I wanted chips or an apple I asked if they can cut the apple, and she said yes, I said okay I want it cut. All of the tables had crumbs on them I tried to pick the cleanest one, had to brush off crumbs from the chair. There was only two other tables with people so it seemed slow. Not even a minute passes after we sit down and our food is out, which makes me think was it just sitting out already ready? How old is this food we are eating? As soon as the waitress puts my food down I notice the apple is not cut. I didn't say anything because I didn't care that much. Then as I picked up my sandwich a huge chunk of avocado falls out with the skin still on it... How do you miss that when preparing a sandwich? At that point I had to say something. I told the waitress, she said sorry about the avocado and took the apple. When she comes back she brings me a bowl of cut apples that were obviously brown and old.... I mean come on I can't get a fresh cut apple after finding avocado skin in my sandwich and they didn't bring me a cut apple in the first place? Do they just have cut apples back there getting old? My mom liked her food and the chai tea I had was good. My potato soup was lukewarm, I didn't touch the brown apples. Over all I had a poor experience. I posted a picture of the brown apples, and the avocado chunk. The staff here seem lazy, and the food was thrown together. Whoever is running this location needs to retrain their staff and probably focus on quality rather than serving speed. I won't be coming here again. read more

Panera Bread - This is a huge piece of avacado with the skin still on that was in my Turkey avacado BLT sandwich. - Salad Near Me - Webster, Texas

See all

This Panera bread is the definition of filthy in the dictionary, There was dust everywhere including the ceiling, tables and the windows. The food was terrible, the salads were wilted and old with no flavor. This Panera serves cafeteria food never eat here read more

Absolutely horrible experience. The staff couldn't get a simple order correct to save their lives. Had to send my order back 3 times because they kept bringing someone else's food to my table. I then caught the delivery person handling the order without gloves in an attempt to get 2 orders corrected. While I admire the initiative to correct what the kitchen staff seemed unable to do, I had to refuse the food and ask for a refund as I didn't care to have someone else's germs all over my food, let alone eat cold food that had been paraded through the entire cafe 3 times. Management was rude but did refund our entire meal, good thing since none of the food was touched or eaten by our party. I did file a formal complaint with Panera Corporate and since this is a franchise location they referred me to the owners. I got an initial email and have heard nothing else so I seriously doubt that anything was done. Serious health code violations happening here, will definitely NEVER go back to this location!! read more

We come here religiously for healthy, fast, take out. One Huge thing they have going for them: their fast drive thru. I was actually surprised by how quickly they were able to put our order together, especially given how Panera's entree's tend to be more sophisticated than your typical fast food restaurant. The food: the sandwiches are good-- we typically get the turkey bacon bravo, but have also tried the turkey kale. Both are excellent. The french baguette, however, tends to be dry, bland, and disappointing every time. Convenient, fast, and decent in quality. This Panera is definitely a good alternative for a healthier quick bite. I approve. read more

The worst Panera's I've ever experienced. Watching the inefficiencies at work here is painful. The latte maker apologized that the latte was so slow coming out since they had THREE orders at the same time. Imagine if they were really busy. read more

Panera Bread - Have you ever seen a latte with less foam? I love Panera's. Management needs to fix this before the locals won't return - Salad Near Me - Webster, Texas

Terrible! My salad was old and almost rotten - the turkey on the sandwich was dry ... very disappointed What happened to the fresh food read more

Night staff is rude and try to rush you when ordering. Terrible customer service! No expressions and no manners.

I come to this location frequently - several times per month. They always get my order correct, and the food is always good. It is clean and comfortable. I typically have a good experience here. However, lately I've noticed how obnoxiously loud the staff behind the line are! Especially today, I can hear several conversations I do not wish to hear (about personal things) that are being had at above a normal conversationally volume, despite the fact that I'm sitting across the restaurant. Even some of the staff are telling their coworkers to be quiet! This is particularly irritating to those who are trying to have conversations or read. In these instances, I wonder where the manager is! The staff are friendly, but seem to be WAY more interested in their conversations and flirting with each other than in their jobs. I'm glad you're having fun, but you're going to lose customers due to lack of professionalism! Stick with the drive through. read more

Me and my husband eat here frequently, and every time we have great service. I really love the Mediterranean egg white spinach. It has spinach, pesto, tomatoes, and cheese. It's so flavorful I could eat one everyday for breakfast lol... Also I always get the green tea I love it. It's sweet but not overly. For luck I usually get the hummus salad. Also so good! Can't go wrong with these two. read more

Panera Bread - Mediterranean egg white sand which. Legit SO good! - Salad Near Me - Webster, Texas

Extremely disappointed in this Panera Bread. I have been coming to this location regularly ( a couple of times per week at least!) and today took the cake. I've noticed a difference in the size and quality of "dine in" vs "take out" or "delivery" but today was worse than usual. I pretty much order the same thing, Napa Valley Chicken Salad Sandwich, Mac n' Cheese, Chicken Noodle Soup, or Strawberry Poppyseed Salad with Chicken. Today, I ordered a whole Napa Valley Chicken Salad Sandwich ($7.79) and a small Mac & Cheese ($5.49) via rapid pick up. I get my food, take it home, ready to eat the deliciousness waiting for me to find a lettuce and tomato laden sandwich with scant chicken salad. I pulled all of the veggies off the sandwich and even dispersed the minute amount of chicken salad between the two halves of the sandwich. Typically, I can eat half of this sandwich and be satisfied...not today, I ate the entire thing and was still hungry. Bring on my Mac & cheese. What to my wondering eyes appear...half an order of a half order of mac & cheese! What! This is not happening! I have been working my tush off today and all I want is my Panera. I'm hungry! But now, I'm sad, disappointed, and getting ANGRY! What do I do? Aha....Live chat! I call the live chat line offered via the Panera App and tell Amanda L. how disappointed I am and all that has transpired. I think she is going to make things right. She will remedy this situation for me! NOPE. I'll be getting a call from the franchise owner. In the mean time she sends me a message saying I'll be getting an e-gift card! Yay me! At least part of today's $14.38 will be reimbursed. Oh, no, wait... she didn't mean to send that. Whoops! Nope, just a call from the franchise owner. Oh! And by the way I'm still waiting on that. Look I LOVE Panera, but after today....I'm out. Shoddy customer service. And yes, I took pictures of my food. But alas, I can't figure out how to put them in this post. read more

Really disappointed this trip. My daughter & I went through the drive thru around 7:30pm on a Wednesday. There was no one else in the drive thru, and the employee was very pleasant. But when we got home, both of our sandwiches were just thrown together. I had to completely rebuild my roasted turkey/cranberry, and my daughter's Italian was on the wrong bread, and only had 2 small pieces of meat. For the high prices one pays for Panera, I just expect more. ($20.20 for 2 pick 2s). read more

Hannah in the drive thru was so nice and helpful today and her service made me update and upgrade this review. Panera's food is fresh but their sandwiches used to be so much better. The sandwiches are thrown together so sloppily with VERY little ingredients especially on condiments and veggies. Great soups, great breakfast. Drive thru can have some challenges getting your order out appropriately...check your order before you drive off! read more

I love Panera and every time I come it's never a wrong decision I get the bread bowl with broccoli cheddar soup and extra baguette on the side. read more

See all

The food was ready before I even had time to sit down. This concept in particular never fails to amaze my taste buds. However is quality in customer service seems to have gone down. Only one girl to man the front counter and she seems agitated and nervous. Then there's another girl who's appearance (sloppy hair, shirt half way tucked) gets in the way of her customer service. She's cleaning down tables with a rag and then without any hesitation is delivering plates of food to guests(no gloves, no sanitation). The floor is dirty throughout the restaurant yet there are a total of 20 guests here. Maybe I just got them on a bad day. read more

Panera Bread - Not bad! For the amount of food you get! - Salad Near Me - Webster, Texas

See all

The food was awful compared to other Panera breads. I've been to many and have always been happy with my food, but this location was a disappointment. The food was bland and looked so sad. The French baguette served with my sandwich tasted and felt stale/left out. The vegetables on my sandwich were soggy. My friend ordered pasta that was served lukewarm and the chicken on it looked like cat food. Looking at other reviews, I think it is just this location. read more

Panera's manager, Mike, did a great job today and handled my order with professionalism and speed. Thank you and I will definitely be ordering from you again soon! read more

Delivery doesn't go any further than HWY 3. What's the point of it then? I live 3.6 miles away? :-/ Guess I shall see what DoorDash offers.. read more

I've always loved coming to Panera bread however this location seems a little run down despite it being fairly new. It smells like dirty dish water when you enter. Also the cashier was not able to provide a list of ingredients for the bakery items when I told him I had a milk allergy. I wish this location was cleaner from the inside so I can come enjoy a cup of coffee and lunch here. read more