First order was wrong but i called and the manager on duty made sure to make it correct the next day. I was in the hospital so she was very understanding. Great food and manger was great but cashier was not friendly or seemed unhappy to even be there. read more

This is a Busy place with people of all ages. It would be interesting to do a poll of how many are here to conduct business, work off site from their job, or a social visit with friends. The cashier was really nice and took our order quickly and easily, bev and food. I had one of those little quiches, which believe it or not have More calories than one of their orange flavored pastry!! Say what?!! Considering the constant turn over of customers it's very well kept. Always nice to see! read more

Waited 15 plus minutes just to place order in drive through. Had to even speak first to be sure someone was there. They asked me to wait a moment and came back in 4 minutes. Skipped ordering as this indicates an issue inside. The car ahead of me has been waiting for their order over 20 min. Horrible service!!! It didn't use to be this way!! read more

Service is terrible Had to wait over an hour for food in the drive-through. They didn't realize that they had customers in the drive-through. We had to call to let them know we were in the drive-through don't come here read more

Starving, it isn't lunch time & too early for dinner. We ordered salads from the iPad & waited on line for cups. Our meal was ready 7 mins later. The large salad looked good, but the lettuce on the bottom was maybe frozen, brown & rotten. read more

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The place was filthy dirty. Trash overflowing, carpet hadn't been vacuumed in a LONG time, tables not clean. A bird must have gotten caught between the first and second entry door because there was poop on the glass with fleathers here and there. The smell was disgusting between the two doors. We had a Panera gift card that their machine "couldn't read". Huh? No manager to help the poor guy taking our order try to figure out why the machine wouldn't take our Panera card. We ended up paying with our own credit card. It took over 30 minutes to get our food. Food was okay. Won't go again. It was disgustingly DIRTY. read more

Do you see chicken in my salad? Yeah I sure don't either I was charged $3 extra for chicken I never received and they didn't give my fiancé or I our sides. This restaurant is going downhill fast, It's a flaming dumpster fire of fuck ups. I went to order at 8:30pm after my daughter's gymnastics (normally I would go to McAlister's but they closed at 8pm) by the time I got home to Rochester (we live in the country) it was 9pm and too late to do anything because they were closed and not answering the phone. I will be calling in the morning because why is it that I spend $40+ every time I go through here and they somehow find a way to fuck up my order every time. It's literally asinine and I've had enough with this store to the point I don't want to order here anymore. Service could improve, accuracy needs some serious attention, and quality is about non existent at this point. Extremely disappointed and like many others have said in the comments before me I will not be coming back. read more

Panera Bread - Got everything I want except the chicken I paid for and my bread. Assholes ... - Sandwiches Near Me - Springfield, Illinois

Wonderful staff and great food--so why are bathrooms sooo filthy?!!! I'm not talking a days worth of missed cleaning---had to multiple days no one cleaned!!! Really turned me off to returning. Shame everything else was good. read more

Tried the broccoli cheddar frittata. It was awful. Eggs were odd, the only broccoli was three florets that were old, yellow and soggy stuck in the "frittata" itself. Did not taste good, was soggy, did not taste any cheddar, don't get it a complete waste of money read more

What's the point of ordering ahead in your slick app when you end up having to wait 30 minutes in the drive-through to pick it up?

We stopped by for a coffee. They sold us the coffee, but all of the coffee dispensers were empty. Finally, the girl told us they would make some! Fifteen minutes later, I went up to check on it. The girl ran back and then told me, they forgot to start the coffee. I asked for a refund, but she said she couldn't give refunds by herself and she would have coffee up in just 5 minutes. The worker was nice, just not too concerned .Everyone seemed pretty busy with the drive up or maybe workers were missing. Idk We were there for over 40 minutes trying to be kind and patient. We finally got a refund...but no coffee! read more

Sat in drive through 25 minutes for a large water, scone, and baguette. Asked me 4 times at the window what my order was. If you are in a rush do not come read more

They have changed recipe on the bagels Why? They leave a bad after taste in your mouth. I buy 6 cinnamon crunch bagels a week and will no longer be buying them. Son ordered breakfast sandwich made with bagel. His sandwich fell apart before he was done. I am sad cause I love the place and the staff!!! read more

I ordered a half dozen bagels from Panera through DoorDash on 8.18.25. I got them within 20 minutes. I immediately put them in a Ziplock bag to preserve the freshness, but noticed when I was doing that, that they were really hard. I figured that I could warm them to soften them up. I was wrong. I have had two of them since I purchased them, and not only are they really hard, but so chewy that my jaws ached afterwards. I'm throwing them away and I will never buy bagels from Panera again. I used to love them. read more

this panera needs more staff, the drive thru times are ridiculous, meanwhile you have chick-fil-a not far and they have their entire line done within 15 minutes. i got in the drive thru to pick up a mobile order at 1:06 and it took 25 minutes to get 3 cars ahead of me out. what are yall doing??? give people raises and hire more people this is bullshit read more

Panera Bread - ??? - Sandwiches Near Me - Springfield, Illinois

I love this place! Whenever I hang out with my friend, we always order from Panera. We usually end up with way too much food, but that's because everything looks so great! I especially recommend their Mac'N'Cheese, and the mango or strawberry smoothies. They are so yummy! Their service is really fast, especially if you order on the app. read more

Dirty inside and windows need replaced and cleaned. This store has neglected taking care of the store.

We came in toward the evening. Wasn't super busy at all. We'd never had Panera. Location was clean; they were actively making an effort. I got the chicken bacon rancher hot which was excellent. They didn't have the bread it was supposed to go on so she subbed it out for her choice which was good whatever it was. My husband had a turkey and cheese and was underwhelmed. He took a bite of mine and said he'd have rather ordered that. Might return. This location is not on a side of town I frequently go to unfortunately. read more

I used to love Panera; but they got rid of the Mango Yuzu tea which was awesome and they changed the bread on the Smokehouse BBQ chicken sandwich. The change of bread would be fine, but there is hardly any chicken on it; definitely not the way to impress customers. Unfortunately; I won't be back soon! read more

Not for take out. Terrible service. Ordered 1 coffee box online at 7:23 online for 8:05 pick up. Prepaid with a tip. Got an email at 7:47 saying order was ready for pick up. Arrived at 8:05 and you guessed it, no order. Finally put it up at 8:15. read more

Food is overpriced trash. Manager Tracy is rude. When calling about burnt sandwich she said,"that's how they will always come out because they put them in the oven." Are you JOKING??? WILL NEVER GO BACK!!! read more

Ot was terrible. I decided to ho in instead of the drive thru. I ordered a couple of pastries and soup. While I was waiting I walked over to the pastries. I counted at least 10 tiny litile bugs crawling over the almond pastries. I didn't see them on anything else. I told the young man taking my order 3 times and he ignored me. I got home and a little bug flew out of the bag. Everything then went into the trash. Never going back. read more

Service- Ordered on Panera app an hour and a half before pick up. I get there right on time screen says still preparing. Cashier says they are still working on it. Screen pops up my order is ready 10 min later yet they tell me still working on it while my son notices the staff laughing and showing videos on their phones to each other. 30 minutes later I once again confront the worker doing pick up orders without looking at me places my bag on the counter. Did not call my name or notify me it was ready. No I'm sorry for your wait. No free item. Nothing!!! Staff is rude and doesn't care! Will not be going back! Sorry I gave them a tip as it was not deserved. read more

We came to pick up our order in the drive thru and they forgot an item. (An entree) I purposefully waited to make sure I had everything, after they handed me the bag, and the lady at the window just walked away, so I assumed that was it. I called and indicated that the item was missing, and they blamed me for driving off. Nice customer service to compound the mistake... This has happened a number of times at this location. They forget stuff about 30% of the time. Check your stuff carefully, because accuracy doesn't matter to them. (It's too bad they get one star because the company deserves better for providing good food and menu; this place's operations is just poorly ran) read more

First the coffee is so hot you cannot drink it for half an hour. Now it is barely warm to the touch when they hand you the cup and it tastes like it was left over from the morning rush. Also at least every third time I come here in the afternoon they are out of bagels. They do make sandwiches out of bagels do they not? Plus it is one of their feature baked products isn't it. How can you be out of one of your feature products before half the day is over. Bad planning or you just don't care what your customers want. I will drive to the other side of town and try the other store for a while. read more

In the last week I have spent $60 here. 2 visits. Came on my break from work drive thru. I eat in my car. I ordered a pick 2 soup and salad, I got no silverware so I was unable to eat that day and by the time I got off the food was inedible. I called to tell the manager. They offered me an I'm sorry and that's it. Just got home with my Fuji apple chicken salad that has NO APPLES!! I spent $30 on food AGAIN and got shafted. This place needs help & they just don't care. I WILL NEVER RETURN TO THIS LOCATION. EVER. read more

The strawberry poppy chicken salad was fantastic. I substituted spinach instead of romaine lettuce which was a smart choice for flavor and nutrition. At first thought I was worried it had too much fruit. After getting it I say it's perfect and creates a different flavor with each bite. I really enjoyed the chai tea both hot and cold. They gave me the option of adding a sweat treat for one dollar which I thought was given the cost of the meal. I would say the price was a little on the high side but definitely worth it in my eyes with how flavorful everything was. The cinnamon scone was a little on the dry side but had some really good flavor. Restaurant was very clean. The girls at the counter were extremely friendly and seemed to really enjoy recommending items and explaining ways to substitute certain things. All the sweet pastry items were presented nicely making it tough to choose just one. read more

Panera Bread - Sandwiches Near Me - Springfield, Illinois

They forgot to bring my drink. I called and no one would answer at first, so I had to call back and talk with a manager. They said it would be a half an hour to 45 minutes to get my drink to me. I waited almost an hour and tried to call the local store on Wabash, but again no one would answer the phone. I called corporate and they gave me a credit to my account--big deal. I am mad that no one would try to make it right at the Wabash Avenue Location. read more

Order was incorrect and worker could/would not verify order prior to me driving off! I was given the incorrect soup. Live and learn, I have ordered from Panera for the last time. Too expensive for the service you get snd for a bowl of soup and 1/2 sandwich. Drive up read more

You get a possible side of covid-19 if you visit this Springfield location. The children preparing the food consider their facemasks optional...after I ate I witnessed a young woman preparing food with her mask pulled down to her chin. If she happens to be a covid-19 carrier, she was breathing it out of her mouth and nose over all the food she was packing for in-restaurant and take-out diners. Unfortunately I saw this after I had eaten or I would have walked out without accepting my food order. Do not believe the "no contact" method will protect you when the food workers do not cover their mouths or noses if they don't feel like wearing their mask properly. BTW this was a Saturday evening, fairly busy. Panera is NOT enforcing covid-19 protection measures. period. read more

I really like Panera. The food is always good. This Panera is a filthy hot mess. Lots of dirty tables and the floor is wrecked. And they really aren't terribly busy. Big old stack of dirty dishes where the dirty dishes go. Actually it is two big stacks of dirty dishes. The one on Dirksen is always nice and clean. I don't mind going out of my way for cleanliness. read more

I have had Panera Bagels many times before and I absolutely loved them...until now. I've always had them at work, I never bought them until today. I went to the drive-up window at White Oaks West in Springfield, IL. I told her which bagels I wanted and she asked if I wanted them sliced for toasting. I said yes I wanted them sliced. What I got were bagels that had a very thin slice taken off half of the bottom and toasted. I could have put up with the bad slice job but I didn't want them toasted then, I would toast them at home. But what they did could not even be called toasting, they were burnt black. They were so hard we couldn't bite into most of it. The inside of the thick part was all we could eat and threw away the rest. IF I ever buy bagels there again, I will tell them DO NOT SLICE THEM AND DO NOT TOAST THEM! But I really doubt that I'll ever go back. read more

When this location opened years ago, I lived in SPI; on a recent daytrip, I found it looking spiffy and refreshed. The counter clerk was quick and friendly in preparing my Sierra Turkey Bravo for "here," and a loaf of sourdough and a cobblestone pastry "to go." Traffic is often treacherous in this heavily traveled retail area. But, once you arrive at Panera, you'll usually find plenty of parking since the building is situated on the northeast corner of a huge asphalt lot. read more

Panera Bread - Sandwiches Near Me - Springfield, Illinois

We wanted to grab a nice lunch while getting ready for my daughters wedding I had 6 orders to go Taylor did not greet me and she came across as I was a burden to her I got my order tossed at me I found getting in and out of the building treachous The parking lot does not have a walkway and cars were zooming past I had to walk through the drive thru Scary unsafe place read more

Very quick service. If you are looking for a consistently good meal, you will find it at this Panera. I am always floored at how expensive it can be to feed a family of 4 at Panera. One tip to help combat this is to 1) order water (no brainer) and 2) order the large size items and split between people. It is more than enough food and costs (much) less than getting a meal for each person. read more

The baked goods and entrees are pretty good, hence the presence of any stars. The issues I've experienced seem to be with their order accuracy and the Management's ability to communicate with their team members. Each time my wife and I place an online dinner order, there is always an item or two missing. Management seems to feign concern to their customers when the issue is reported, but they don't seem to properly convey to their team that accuracy matters, since it keeps happening to us. read more

Worst Panera bread I've ever been too. I honestly can't think of a time I had a bad experience at Panera bread until I went to this location. All 4 of our orders were about half the portion a normal Panera serves and the employees were rude and not helpful. Save yourself the hassle and just go somewhere else read more

we've never had many issues, but the past few times we've come to panera we've had to deal with the same rude employee. she's rude, gets our order wrong, and we always have to repeat ourselves two or three times which makes the experience take forever. i've never had an issue when ordering a baguette, but during our most recent visit she gave us a loaf of sourdough bread- normally, it wouldn't be an issue- but when we went back through the drive-thru to correct it she was incredibly condescending and straight up told us that it was our fault because we didn't specify that we didn't want sourdough! despite our encounters with this employee, it's still a nice restaurant and the food (when given the correct items) is delicious! read more

Very simple, just wanted a bagel sandwich in the drive thru, didn't think it would be a problem. I handed the lady a twenty, but she didn't have any change, so I said I'd pay with a credit card. It took about twenty minutes for several people to try to figure out how to cancel the twenty out and use a card, when I got my sandwich it was cold and aweful. What a joke. read more

For the most part staff are slow and/ or dumb. How difficult is it to punch an order into register. They had kiosks but they never work. So they put in all new ones. You guessed I, don't work. Seems like the more they change things the worse they get. Another reason $15 is too much for some jobs read more