The wait staff was helpful and very polite.The food was good. We had soup and salad and soup and sandwich. The restaurant was clean. Waiting to pick up your own food is awkward due to space confines and your plate is not well marked. I like that they offer three side, but was surprised when my side of apple slices, was a whole apple. They only had two gluten free cookies at the time, but the chocolate one was above great! No gluten free bread as of August 2016. Will they be baking some?? J from Deer Park read more

For as expensive as it was thought the serving size was skimpy and they left off one item from my order (which I paid for). When I called in they were very unconcerned about me having to return for part of my food...didn't seem sorry at all. I won't return read more

The location on Indiana became my Mom's favorite soon after they opened, and I look forward to going there whenever I visit her - its some of the healthiest and tastiest food in the Valley. The food is always fresh and tasty, amazing salads and sandwiches and soups and pastries, and Mom always picks up a fresh loaf of bread. Our visit the other day was made even better by my encounter with William, the manager. Excellent customer service skills and runs what appears to be a solid operation. Will be going back again and again. read more

Whenever I'm out and about in the Valley, I only ever go to Panera when I get hungry for something good. Their bread is always fresh, their food is always completely amazing, and I'm obsessed with their Mac n Cheese. They are timely, high quality, friendly, and all around great. I recommend the Valley Panera to all my friends that are searching for top-notch food. Thank you Valley Panera!! read more

This is a great place to grab and go for lunch. The Chicken Apple salad is terrific and tasted freshly made with quality ingredients. I like adding extra chicken for more protein after I hit the gym. I like that you can order online and just pick it up at the window. For "fat" food this is as good as I have found in the Valley. read more

I work close to the Panera Bread by the Spokane Valley Mall so I eat there probably once a week. The service is always good and the food is tasty and consistently excellent. Not a single complaint. Yesterday, I ordered my lunch on line, picked up my order and when I got back to work I noticed my sandwich was missing from my order. I didn't have time to go back but I did call the store to let them know so they could do a little better next time. Erin, the Assistant General Manager took my call, was genuinely apologetic and very kind. I told her how bummed out I was because I had been really excited to try to the new bacon chipolte melt. Erin agreed that I had really missed out on a great sandwich, so she not only comped my meal from yesterday but invited me back today to try the sandwich again, but on her this time. I took her up on the offer and they took care of my meal AGAIN which was so above and beyond what I would have expected. It was a simple mistake and I didn't expect anything in return, but Erin lived up to their company's reputation for excellent service and a customer focus and I am very grateful. She was right by the way, the sandwich is delicious and I would highly recommend it with the squash soup. Thank you Erin. You made my day and kept my a very loyal and appreciative customer. read more

I've tried to like Panera. We've gone several times and haven't loved anything there. We do love Paradise Bakery which Panera is the 'parent' company of. Today was especially bad. The lettuce was dark and wilted. Our sandwich had one chunk of chicken on one side and a piece of avocado on the other. The cookie was hard and stale. Sorry Panera.....Im not a fan. read more

Renewed Interiors Inc. I was charged $2200.00 for entering their store to discuss a remodel, several phone calls, an estimate and 3 trips to my house. The estimate showed double, triple and quadruple rates for each task. Lori charged us $300.00 for her estimate. She never did any work for us. Rude and vindictive read more

Katie Sue went well out of her way to make sure we not only got what we wanted, but even better and saving us some money! Literally the ideal dining experience! Bailey is always a friendly gentleman as well! read more

Ordered 3 sandwiches, a Greek salad, and a lemonade. $40 order. I was told it would be about 5 min before it was ready, instead I sat for 15 min waiting. After finally receiving my order, I got to my vehicle realizing they didn't give me my lemonade. Walked back in to get my lemonade and left. Arrived back to work to find they only put 2 sandwiches and the salad in the bag. Called to ask for it to be delivered, because it's a 15 min drive from work, but they said they don't do deliveries, but they apologized and said they could give me a pastry, and I said no, if I come back I want a refund and my sandwich, not a pastry. Decided to go get the sandwich, the girl at the counter was very rude. I told her I was there earlier and didn't get one of my sandwiches and handed her my receipt. I said I wanted my sandwich and a refund for that one. She asked why I wanted a refund. Really? Because I had to drive all the way back, missed my lunch break, and wasted my time. I told her I had already called and talked with the manager. She rolled her eyes and said she'd get her manager. Manager gave me a refund, apologized up and down, brought my sandwich and 6 pastries. If anything, that made it worth it that she felt so bad, but the girl at the counter was so sassy! Unfortunately when I got back and ate my salad, there wasn't any dressing... awesome way to finish up my experience. Not. read more

Worst Panera I've ever been to. The sausage from the sausage, egg and cheese sandwich was rock hard and very dry (as if it was microwaved for ten minutes). After we asked for a bacon, egg and cheese sandwich in return, the new sandwich came with one very small slice of bacon and soggy bread. Coincidence? Doubtful. Thoroughly disappointed with the service and even worse, the quality of food. Never going back. read more

I have loved Panera in other locations. The Spokane Valley location has the worst customer Service I have experienced. I went to get a loaf of the Cinnamon Raisin Bread. I waited in line for 15 minutes as the cashiers would point to the next customer, always behind me. I was the next person and the cashier leaves. Frankly I was getting a bit frustrated. This guy behind me was asked by the cashier and he spoke up and asked if anyone was going to wait on this lady. The cashiers looked like what!!! It took awhile to just get a loaf of bread. Hmm, I think the manager needs to re-think the customer service. Too bad I had made suggestions at other locations to put a Panera in Spokane. I would suggest having a posted specific area for lining up to order. read more

Panera Bread forgot to put a half sandwich into my drive thru. I came back and they not only gave me a full sandwich, but gave me chips, filled a box of treats (4 items + brownie on side), and a lemonade. WOW! I've never seen such customer service! Way to go! I'm sold! read more

The people here were reasonably friendly but the food was mediocre at best. My fiancé and I got a whole sandwich with chips and a drink and a half sandwich and soup and paid almost 25 dollars for something I definitely could have made at home! My fiancé got a steak sandwich with only two small slices of steak. That was all that was on the sandwich! We left feeling hungry and disappointed. Will definitely NOT be back read more

I loved Panera in MO and in Portland, but Spokane? Meh......The employees look like they are on work release. Um, don't they give you free shampoo when you are set free? And oh, I don't know, a smile or at least eye contact with the person you are "serving", could be construed that you give a rip that I'm contributing to your paycheck. They apparently don't get any "greens" for the salads in Spokane, b/c we've always gotten iceberg in our salads. And, if you go through the drive thru, to avoid the filth on the floors (don't look under the tables, or god-forbid the drink station!), be SURE to check your order before you pull away. I real disappointment, but it SOMEWHAT tastes like food back home. I get a craving every couple of months, so I meander back................ read more

The food is great and I've never had a problem with customer service. But today Ashley was working the drive thru and was very very rude. I work in customer service and if I was that rude I'd be fired find someone with a positive attitude. read more

New location in Spokane and they consistently do a good job. Restaurant is clean and well maintained, food is consistent and you get what you pay for. Patio seating on a summer afternoon is very enjoyable. read more

Panera bread is one of my favorite restaurants in Spokane Valley. This restaurant has wonderful customer service and wonderful food I go here almost every Monday evening with my friend ta read more

Panera is amazing. The tiny quiches are amazing, puff pastry loaded with savory meats and fresh veggies,YUM. Their pastries are very innovative and delicious with many good options for catering orders. The bagels are the best not over gluten friendly but substantial offerings for a variety of dietary restrictions. read more

I ordered online and recieved the goddess salad with no meat on it. I called and talked to Stevie and she took care of it right away with no questions asked. It's so refreshing to get that kind of customer service! As someone who has worked in the industry, it goes a long way to make a bad experience a good one. read more

So excited that Panera Bread made it to Spokane! Always loved them when we were in Texas, great variety! Love the Choose 2!

Not impressed. Family back east kept raving about Panera. We finally get one and I am so excited to try it out. Soup delicious!! Sandwiches... not so much. Grilled cheese so stuck to box I lost half the sandwich. Expected great quality but all I got was overpriced and mediocre. read more

Stopped by Panera Bread this afternoon for lunch with my daughter. This was the first visit for both of us. First, the customer service was outstanding. Jamaica was very helpful and friendly in answering all our questions about their sandwiches. I had the Bacon Turkey Bravo Sandwich on Tomato Basil bread. My daughter had the Roasted Turkey Cranberry Flatbread. We both loved our sandwiches. My bread was very fresh. We both had the Broccoli Cheddar Soup. I had a bowl and my daughter had a cup. When we got our order, we both received cups. They happily corrected the order. No problem. Mistakes happen. The soup was wonderful! Setting was comfortable. Nothing fancy. The only reason I did give them 5 stars was because the floor was very dirty with food scraps and napkins. Being as we arrived what had been after their lunch rush, I would have thought someone would have been cleaning up. Regardless, I will definitely be returning. I am looking forward to trying some of their other soups. BTW, I no longer live in Sequim. Now live in Spokane Valley. Just haven't been able to figure out how to update my profile. read more

The food is usually good. However, I always order my food online and every single time something was missing from the order. I order for 1-3 people so its not easy to see if everything is in the bags before leaving. No matter how good the food is, its not worth returning to if they cant get the orders right. There seems to be no quality checks in place for to-go orders. That is a direct reflection of the management team or lack of. I will not be returning here for food again! read more

I have visited Panera twice here in Spokane. The first time was over the Labor Day weekend for lunch. The food was excellent, but the restaurant was packed and it was very hard to find parking. The second time I went was on a week day. Again, parking was a problem. When we ordered food they were out of several items on their menu, and the whole time we were there they were out of tea and brewing it. Again, I think they should have considered making the location bigger and a little more cozy. I've been to numerous other Panera Breads across the country and they have always been a great place for a business meeting as well as for personal. I'm not too impressed with this new Spokane location. read more

Pricey but delicious. This place is always busy so prepare to snag a seat when you see one.

Have not had a bad thing here. Sandwiches are great, and it cracks me up that you order a sandwich and get a side of bread. But I eat it every time. Great to just grab a bowl of tomato soup too. read more

i am so happy the hayden store is finally open!!! the turkey cranberry flat bread is my fav!!!!

Food was good. Not over the top for me but good. I had the panini and chili. The panini was great but chili was good. I also had a berry smoothy and it was ok. The menu takes awhile to look through and wasn't super easy to follow. Over all it was cool just not awesome for me. read more

Excellent food. Very busy and a little short on parking at certain times of day. Has a drive-thru. Helpful when in a hurry. Did I say excellent food. Yes I did. read more

My family went there on 1/2/2016 and we had the best dining experience!!! We had the best waiter his name was Gavin and he was so fun! He really knew his stuff !!! He explained everything so we got the most out of the fondue experience!!! It's fun because this takes some time going through the 4 courses of food and it just stretches out the fun time!!! We will most definitely be back!! Hollis and Kim Silva you are doing a wonderful job with your restaurant!!! read more

I have never eaten here before, but others have told me it was pretty good. This restaurant was not one of my reviews and I don't want to give it a bad or good review. read more

It's so nice to finally have a healthier "fast food" option in Spokane! I usually go through the drive-thru and I get my food very quickly. My favorites are the apple Fuji salad and the kale Caesar power salad. My only criticism is that I wish they had more special vegetarian options read more

Don't get me wrong I would LOVE to give Panera Bread 5 stars. But I feel like this particular location doesn't quite stand up to par with all the others. The food is stellar. The time it takes to receive your food is lightning quick. Most of the customer service is just fantastic! But there's just one thing about this location that I gotta say just busted my balls. It was just one Gucci glasses wearing worker. His appearance seems nice and inviting but when I asked for one extra salad dressing my whole image of him vanished. He looked at me like I was crazy like I just squatted over and shot fecal matter straight out of my pants. He even scuffed at me. I felt so embarrassed I even felt I had to explain myself due to the lack of salad. But it didn't change anything he still had that disgusted look on his face. Overall the food was great but if you come across a Gucci glasses wearing dude tell him his breath stinks and walk away. read more

I'll start by saying, "I LOVE PANERA BREAD". I was so stoked when I saw the location in Spokane Valley being built as I've enjoyed Panera in other locations for years. I waited a month or so before I visited because I wanted to make sure all of the kinks were worked through. My first visit there I went through the drive through. It's been a while so I wanted a minute to look at the menu. When the girl asked to take my order I told her I just needed a minute to look at the menu, she then said "do you have any questions on the menu?" I said nope, just need a minute to look at it. She then immediately said "would you like some suggestions?" I said no, just need a minute. She may have been trying to be helpful, but I found it to be rude and pushy. It felt like she was rushing me. I can understand trying to keep the line going but there was no one behind me. So, I ended up ordering the Thai chicken salad, which I've had in the past and it is delicious!! After a 15 minute drive home I unpacked the Thai salad and noticed the dressing look different. The Thai dressing is redish in color and this dressing was brown. I tasted it and it was balsamic! I was soooo disappointed!! I didn't want to drive all the way back there so I just used the balsamic dressing, it was an awful taste combination and ended up throwing most of it away. It felt like it was a complete waste of $10! Hopefully customer service and order accuracy improves! read more

this is not a complaint about starbucks coffee or service. it is a complaint about their exit design from the drive thru. i am sure other people have had issues but you believed you were at fault. if you have driven over the high curbing to your right as you try to exit to the sidestreet or had damage done to your right side door panels, please post a note. this is just an attempt to get starbucks to address this issue at this starbucks on 2nd and division in spokane, wa read more