My wife and I met up here yesterday because we were next door at the Tmobile store. She wanted soup since it was cold, so I suggested that we can go next door to see what Panera Beard has to offer. This store is in a plaza with a lot of parking spots since there are other stores here as well. When we walked in, they had just about 3 other guest inside and my wife looked at their menu. She decided to get their chicken noodle soup to go. The soup itself was pretty pricey so she was hoping it would be decent. She was highly disappointed when she got home because they didn't fill up the soup to the top of the cup along with not getting a lot of noodles and you pay a high price for such so little food. She was not happy to the point that I think this is the last time she would ever want to try another Panera Beard store again. Inside of the place is okay, it's organized and cleaned but I just think it's outdated. Service: 5 star, no issues with the workers because they are nice. Atmosphere: 3.5 star, the place is okay buy just seem very outdated to me Food: 2 star, the value of the food and the price for it was just not worth it based on our experience. Parking: 5 star, you won't have any issues finding parking here. read more

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Went a few nights for dinner and a sweet treat. Ordered food and cookie and cinnamon roll for my daughter. I walked over to the counter and saw bugs all over the treats. The cashier saw me and grabbed the cinnamon roll and said don't worry your not getting that one and processed to Box the other one up.i was totally disgusted. Went to our table and attempted to break the cookie and it was rock hard. I ended up asking for a refund and the cashier who helped me said yeah I wouldn't eat it here either.... WTH read more

lousy service and food downhill. Soup was cold and the water tasted like water. I am sorry I started this review as the site makes me go to 85 characters. read more

My lunch time is limited so I order ahead of time with a schedule pick up time..and it's never ready. It always seems so disorganized when I go there...my sandwich from my last order, no one wthat slice of tomato Panera. read more

Panera Bread - What's with the tomato?! - Sandwiches Near Me - Simi Valley, California

First time at this location. We ordered pick up. Enter the store and was not even acknowledged. Cashier (young woman) looks up, says nothing. Continue to walk to middle of restaurant where pick up area is and young man glances, turns his back and walks away. Our order was on counter so we grabbed it and left. Unfortunately our order was incorrect. We filled out a survey since they sent it to our email. We were contacted by "Breeze Bowen" in management inviting us back to give them another opportunity. We accepted and have not heard a peep again, making the situation worse than before them reaching out. Our regular Panera store is wonderful. Judging by the Yelp ratings at this store it appears this is a store standard problem and corporate should address this. Such a let down especially since we just moved and this is our closest Panera. read more

Fast and friendly service- I ordered for pickup and I didn't realize that my salad came with an item I don't eat. They remade it right away even though it was my mistake. Thank you! read more

I like their salads here but their employees are not friendly at all. Not welcoming which it's a bummer. I think they have to keep an eye on this and have better management since it's every time I go and I'm not the only one who feels this way. Other than that I like that their ingredients are fresh. Hate the fact that they mince their cucumber. It should be left a decent size. This is the only Panera that does this which I find odd. read more

Panera Bread - Cobb salad - Sandwiches Near Me - Simi Valley, California

Love the food, but over time the service has gotten pretty bad and the restaurant needs a major upgrade and really needs to be cleaned. Everytime I eat here I have gnats flying around me, the carpets are nasty and need to be cleaned. I'd come here more if the place had a face lift or better management. read more

Food is good, but they are ALWAYS under staffed and they are consistently out of items. It's very frustrating when you are craving something just to find out they don't have it AGAIN. read more

This store is terrible. Pic is my $10 Tomato basil BLT yesterday. Usually love Panera but simi store is inconsistent in quality and orders are often wrong read more

Panera Bread - This was my $10 tomato basil BLT yesterday. I usually love Panera but this store is terrible and inconsistent. - Sandwiches Near Me - Simi Valley, California

The assistant manager there is always nice even when the other staff members are misbehaving. I heard on a few occasions she ask them nicely to stop but they don't ever listen. When they aren't work the atmosphere is nice. The food is great my favorite is poppyseed salad, mac & cheese, chicken sandwiches. read more

I am a regular here love their menu and food and drinks I love the tomato soup delicious! It never gets old also the signature take is really good I love the Mac as well the Thousand Oaks location isn't that great definitely prefer here! read more

Panera Bread - Tomato soup and roll with a sandwich Yum! - Sandwiches Near Me - Simi Valley, California

First time coming here and the manager should be embarrassed of themselves. First the entire restaurant is disgustingly filthy. The staff is rude and inattentive. Came at 5 o'clock and they were out of most basic items required for their menu. Specific breads, bread bowls etc. Mac and cheese arrived with about 8 noodles - French onion came with no cheese and when asked they tried to first say it's not made that way - then said they were out - thennnnn the manager stepped in finally. Tossed the cold cheese onto the soup so I asked if they warmed it up to melt it. read more

This specific Panera location has gotten my order wrong two times in a row now. They already make you order from just their app, no longer available on postmates and you can't call in orders, which annoying . But then to go and still get the orders wrong after inconveniencing everyone is embarrassing and ridiculous. Get it together, I'd give zero stars if I could. read more

I graciously gave it 2 stars because the actual two spoonfuls of food you get taste great. I am posting a picture of the portions and the receipt because I'm disgusted with the cash to food ratio...a small Mac and cheese was $8.14 and each soup was $9.12. Once I arrived to pick up the order, I saw 3 staff just standing around and they just looked at me when I approached the counter. After a long silence, one girl finally offered to speak to me. She told me my order wasn't ready yet (it was ordered and paid for ahead of time). then exhausted by her 10 second interaction, looked at her superior and asked if she could go on a break now! The person she asked could apparently "read a room" better than she because he said "absolutely not...we are swamped" and told her to get to work. I am used to bad customer service which is why I love the "order and pay ahead" options now available to us. But what I won't get used to is spending $8 for a bite sized portion of macaroni and frickin cheese! read more

Panera Bread - Proof of my purchase. I have also added a pic of the portions I paid this much for. I used a "grande" drink cup for reference. - Sandwiches Near Me - Simi Valley, California

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I came here because I got a gift card, and was disappointed in the portion sizes. The chipotle chicken avocado melt barely had any avocado and was clearly not worth the $5. The sandwiches were so small that you can see the smokehouse bbq chicken sandwich is barely the size of the top of the fork! Also, the smokehouse sandwich bread was so squishy and not very appetizing. The salads ordered were good, and in my opinion the only thing worth ordering other than bakery items. Overall, all of this was just shy of $25 and definitely not worth it. I don't plan to come back, and hope that Panera figures out their menu. read more

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I love Panera soup, it's the only thing they do right. Sandwhiches never have enough meat and it's all bread. If you order online, expect to wait an extra 10-15 minutes. Check your order because there is a good chance it's missing. I hate to give this place a such a low rating but the last 2 experiences here have been a nightmare. Seeing this, I can understand why stores are closing. read more

I'm a member of the Sip Club. I go to this Panera almost every day. The employees are wonderful. I'd like to recognize one particular staff member. Her name is Karla. Every time I get in line to get my hot or cold drink she is quick to help me and all other customers. She also is willing to go the extra mile to make sure each order, each customer leaves completely satisfied with their purchase and service. She is also always greeting each customer with a genuine and heartfelt smile. Thank you Karla for making my visits always a positive experience! Mike in the Army hat. read more

My visit to pick up my order was a disaster. Took a screen shot of my name and order number. One of the workers asked to see my order number over 5 times and kept walking back and forth. Finally was told my order was being worked on (even though it was supposed to be ready for pick up at a certain time) another worker gave me my order without giving me my cup for a drink since I had a drink included. Came back home and the soup was incorrect they gave me a completely different soup and the bread on the sandwich was incorrect. I will never come here again this place is a joke. read more

This restaurant is just overpriced, not only do you have to stand in line to order, and pour your own coffee(which for 3 bucks should be etleast poured fresh for you) the coffee is served from a cannister from 3 hours ago, IE: its not hot or fresh, but the prices, I almost fainted when I was told that my cheese souflee(which is maybe 2 eggs and some cheese) it was 7.00 dollars oh but it gets worse, they dont heat up? I have to heat up in there(public microwave) I said forget the souffle! Hey I dont want to be called a Karen, but if your idea of a meal is standing in line, paying too much and doing all the work then perhaps Panera bread is for you? NOT ME read more

I love my favorite broccoli cheddar soup and stuff are nice but i always left a tips but the last two times i brought food by myself. It upset me read more

When to get my favorite sandwich today. The bacon turkey bravo. This sandwich is really missing the bacon and they tried to cover it up by adding bacon bits. So disappointed. read more

Panera Bread - Bacon Turkey? Bacon Turkey Bravo On Tomato Basil - Sandwiches Near Me - Simi Valley, California

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I came here in the afternoon around 1:30 not too busy for a Sunday afternoon. And I was very impressed with all the wonderful staff, service was timely and friendly. I would like to shout out to Kayla, Carla and Brendan. These are the three employees that I interacted with and I think they did exceptionally well. Makes me want to come back and enjoy the AC, coffee, cold drinks and bread of course and sweets. Enjoy the summer everyone! read more

Panera Bread - I ate so fast I forgot to take a picture, yummy blueberry scone!! The remnant - Sandwiches Near Me - Simi Valley, California

If I could give this hellhole less I would the workers are so rude to each other I watched one laugh at another that was on a ladder while he was on his break and refused to do work read more

12/5/23 - Update Still no return calls... They refuse to speak to me to address the issues of poor food quality and total lack of customer service... Again, the management of the Simi Valley store should be fired and the owner of the store or Panera Corporate should be ashamed of themselves for letting this store operate with it's current management team in place... read more

Good location overall... Good parking situation. Free parking is always nice! Friendly staff and the same great tasting Panera brand food. The soups with bread are delicious. The cookies and sandwiches are great too. Love all the flavored ice tea options. Gotta love this place. Comfort food at its finest... read more

absolutely disgusting, service was slow and unfriendly, looked like a library, everything rundown, soda machine broken smelled bad, water on floor, just overall bad vibes and would never go back read more

Rude customer service. Store front door sign says open at 10:00 am. Employee slots public the store won't open for another hour, with no add apologized additional comment. read more

Panera Bread - Sign says open at 10 AM Employee comes out at 10:10am, Report store won't open until 11. No apology from employee. - Sandwiches Near Me - Simi Valley, California

Cant go wrong with this place they have the greatest foods from all kinds of different styles.

Service is slow; orders are frequently mishandled. They also run out of stock quickly.

They kinda try to make everything good but it's really not good especially for the price. I grabbed the lunch special which was half sandwich and half soup. I watched them dump a bag of soup into the container and scoop it into my bowl (not even warmed up). I got it to go and they didn't make my sandwich with the customizations requested when I unwrapped it. read more

Wow....!!! No wonder this place has 2 stars!!! After a super slow transaction..... hot food served first coffee 5 min later. Then get home to realize 2 other items were not in the bag. Called to let them know and the 1st lady was very apologetic. Passed me to the manager and that's where I encountered a rude, unapologetic person. She had a attitude and could care less that they ruined my order. She was just trying to pay me a refund and rush me off the phone. Obviously the reason this place has received such low stars is due to the manager in charge. It all stems from the top!!! Avoid this place that serves frozen air fried food. The one item they served me was frozen on the inside when we got home. 2 stars!!! This place should have negative stars!!! read more

Panera Bread - Where it belongs!! - Sandwiches Near Me - Simi Valley, California

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Good customer service in store Speedy service whenever I order pickup, it is ready on time or even a few minutes before it says it will be ready! read more

Very bad grilled cheese was so burnt even the cheese was burnt it is not good anymore now its is just shit

This Panera is a hit or miss. Some days the service is great and then it's not, where their employees aren't on the same page. Let me clarify a little more; I ordered a you pick two (chili and salad), when my order came out it only had one item on it. The server put my plate down, went to leave and before she could run away I asked her where my other item was. She said oh we ran out of the chili a while ago, but you can pick something else and I'll bring it to you. Ok well thanks for that, but it would of been nice to know that you ran out of something before I made my order, that way I wasn't rushed to choose something right at that moment. However, I seemed to have more good days with them then bad. Just be nice if the cashiers knew when they were out of items to let their customers know. I will be back, but for now on I will ask if something is in stock before paying for my order. read more

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I have ordered strawberry chicken salad with poppy seeds dressing. This was the worst strawberry chicken salad I have ever try. It was kinda fresh and looked cute. However, the recipe is so tasteless. I know what I'm talking about, I have tried strawberry chicken salad almost everywhere and I make it myself as well. This was first of all, too sweet. Besides strawberries they added canned tangerine and pineapple which does not go together in a salad at all! It was insanely sweet with the poppyseed dressing and all the fruits together. Chicken was so watery looks like those from the freezer in grocery store. It lucked salt, pepper and flavor in general. My advice is to get rid of the canned fruits and instead add crumble blue cheese or salty feta+ some red onions. Unfortunately, will never buy it again. Surprisingly, Wendy's has better strawberry chicken salad tha read more

Panera Bread - Strawberry chicken salad:( - Sandwiches Near Me - Simi Valley, California

THIS IS FOR WESTLAKE VILLAGE BRANCH; I have no idea why it got posted to the Simi branch. This ONLY applies to the WLV branch: Important to note; I most only patronize this branch because it's my closest Panera and I belong to their Sip Club. I'd say because if it I average going there once every other day - I'm a thirsty guy, and the more beverages you get using Sip Club, the cheaper they are. For example, if I do have minimum 15 drinks a month, each one is less than a dollar! And those are big cups. As for ambiance - it's a small location, but okay - and most employees are pleasant and polite. However, I only give 4 stars because I don't like how they've changed over the last few months - and I'm sure it's corporate mandated - but they are now set up for ONLY onscreen, digital paying; if they take cash, you have to wait and try to get someone's attention to try and assist you without the screen. Other Paneras seem to still have cashiers in addition to the screen. This is probably because this small Panera is trying to save on personnel. Also, even when I order on my phone in the parking lot before I come in, and I wait until the text that says the order is ready, I go in and I still can't find my cup on the Rapid take out shelves. So I ALWAYS have to go to their food pick up window and get a food prepper to give me a cup. I preferred it when you could just take your own cup from next to the registers, which they've taken away. Bummer - I guess they figured people took cups without being in Sip Club. Here is an example of their texts - I received this one and when I checked on the rapid pick up shelf 16 MINUTES LATER, NO CUP FOR COFFEE (all I ordered ) Your Panera In-Cafe Pick-Up order is ready! Please go inside and look for your order on the Rapid Pick-Up shelf. Thanks for stopping in! read more

I witnessed them hand out sip club cups to 3 people ahead of me without any form of verification. "hey I need a sip club cup" "here you go" When it came to my turn, she asked for the number 3 times and kept making funny faces like she couldn't find it. My sip club membership is paid up to 5 months ahead. Anyone could tell it was a "little racist" moment. I'm not saying don't come here, just beware of what to expect. read more

This Panera bread makes a huge argument for food service unions. Multiple times the way I have seen the employees being treated makes me really upset. The last time I was in this particular location in Simi Valley the girl, taking my order seemed very upset and very distracted. I noticed she was wearing a glove on her hand, and asked if she was OK. She said she needed to go to the emergency room but her manager wasn't letting her leave until the line had been covered. I was stunned. That was not the only time I have seen the employees there being treated less than good. I have tried a couple of times since to just do rapid order pick up thinking it might make it easier on the employees and it is always turned off at this location especially times of the year where you would want to do pick up orders . A couple of times as well, they had got my order wrong and when I came back in and said "hey, this is a problem I can't eat bacon it has bacon on it." The manager gave me a bad attitude and was acting like I was just there for free food and not saying "hey, I can't eat this ." She's about 5.9" and dyes her hair red. If I could give this establishment a zero or less than zero for their customer service and terrible attitudes I would and it's not even the people that are lower on the totem pole. It is whoever is managing that kitchen like a workhouse. Every other Panera bread that I walk into the employees seem happy and like they like their jobs or at least have that front facing attitude, every time I walk into this particular Panera bread the workers always pissed and done with it and it always has a now hiring sign, and they've had to change their hours several times for having a lack of staff. I don't know how you run a chain this badly, but it seems like a very common occurrence in Simi Valley. Do not judge the rest of Panera bread on how bad this particular store is. read more

Decided to try again, total fail. Grub hub order was $20 for a microscopic half sandwich and a Dixie cup of soup. Not even enough for an appetizer. THIEVES! Do NOT patronize this restaurant! read more