Worse Panera I've ever been to. We travel all over the country and when passing through the area here we stopped around 7:15 at night for some dinner. I ordered a pick 2 with a Mac n Cheese and a Turkey & Cheddar sandwich. The Mac was a smaller than normal portion and had a very thin sauce. Somehow they were out of baguettes so I opted to get chips as a side-- which were never given to me. When I went to get my drink, they were out of all the special drinks leaving me to resort to soda. Disregarding the food, when we walked in, an employee on her break was making out with her boyfriend just inside the door which was highly unprofessional. When we had an issue with another in our party's order, the woman who "helped" us acted like it was an inconvenience to fix our order. I would recommend avoiding this Panera like the plague. read more

I ordered the bacon TURKEY bravo with no turkey...I got it to go so I wasn't going back to have them fix it. I spent $13, I expect to have my sandwich as it states. I used to go here all the time for convenience but this is now my third bad experience so I might have to call it quits on Panera unfortunately. It's too pricey to be messing up my order, especially forgetting the protein part! read more

Panera Bread - Bacon Turkey Bravo - Salad Near Me - Village, Ohio

Surprised I never reviewed this location. It's been great to me over the years and have had no problems with this location. I almost always get the Chipotle Chicken Avocado Melt with a baguette and a soft drink. Each and every time it is up to standard. Service is usually on point and they typically keep it clean. This location is way more spacious than it's sister location in Avon, which is cluttered. The fact that Avon is a new location and it's small is pretty ridiculous... Nevertheless, this location is far more superior and I appreciate that. Not thinking of any negatives at this time, so just wanted to say keep up the good work! read more

if you want to order food and sit in an empty drive-through line while the people inside chat and do nothing, this is the place for you

Hmmmm. Panera needs to have their photos on-line match what they are actually pushing to their customers read more

Panera Bread - Salad Near Me - Village, Ohio

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The service at this location is way faster than at chestnut in elyria. Prices have gotten crazy though - the chicken sandwich I had was $11 something. I actually wanted/thought I ordered the smoky buffalo chicken baguette which is about $10 but got some spicy chicken on a hamburger bun with crispy pickles. More like $7-8 items. read more

Really good service really nice people would recommend this place to everyone if you wanna have a good day.

This is the worst managed Panera. No one tending the counter. Out of chicken, so no salads with chicken, out of pecans for their signature salad! Other Panera locations are not this way. Very disappointed! read more

this place the best place I have ever been . the bathrooms are so clean and the workers are super happy.

I ordered food for delivery. Everything about my order was wrong. My sandwich had mayo and bacon and I requested without. My smoothie was EXTREMELY watered down. My pizza was not only missing basil but was also cold and and cheese was cold as well. Highly disappointed and wont be ordering from this location again. read more

Panera Bread - Pizza - Salad Near Me - Village, Ohio

Do not order from here unless you have 45 minutes to wait. The employees are all super friendly and the restaurant is always clean but it is very slow read more

Most delicious Chipotle Chicken sandwich I've ever had at any Panera anywhere. It was warm, melty, the bread was crunchy on the edges, and with soft consistency on the inside. The sandwich had great integrity, as the service staff (or whomever made my sandwich) obviously possessed also. read more

I love Panera's food and order from the Westlake location frequently. I've always received great service at that location. I was so excited when they put the Panera in 5-10 minutes away from me in Sheffield Village. The service at the Sheffield location is just horrible. If you go through the drive through, I hope you have some time, because you're gonna be there for a while. I feel bad asking for something, because you feel like you're bothering someone. Wasn't feeling well recently, so decided to order online to speed up the inevitable wait. Pulled up to the drive through to pick up my order, only to be told I couldn't pick up my order through the drive through, I had to come in. Since I had already paid online for my order, I parked and went in and asked someone where I needed to go to get my order. I was told by two different people two different answers, only to find my order on a "pick up rack". Very frustrating experience. So disappointing. read more

The few times I've gone to this Panera, I've never had a problem until today. And that's been great for me because I live 15 min. away. I was in town for an appt so I wanted to buy some cookies. Just cookies. I didn't check the bag because how can they mess up cookies? Well fast forward 4 hours later when I decided to have a cookie. I reach in, and I grab a soup. What's worse is that it's a soup I don't eat (cream based). So I called and talked to a manager and she said they still had the bag. She asked when would I pick them up. I'm not planning on being back in the area unless I need something from Sam's Club (which isn't often). I said I'll just pick them up today and get it over with. So it took 20 min. to get there and a few min. for the folks in front of me at the drive-thru to get their stuff. I pull up and ask if I can at least get w voucher or half my money back. She gets the manager and I ask her the questions. I mean c'mon...15-20 min. to get something that they forgot to give me, not to mention the gas I used up. I wish I could've snapshot her expression. I'm thinking dang girl, don't hurt yourself. She said "I don't think we do that." I said "Well maybe I just won't come here again." She could've done something for me. And I don't mean given me a free soup accidentally that I can't eat. I don't think she was the main manager but an assistant manager. Not much assistance she was. Anyhoo... thanks to the employees (including nice kid who just went off to college) who do a good job there. They get the 5 stars. Minus 2 for their unhelpful coworkers. read more

This has nothing to do with "covid times" this has been going on for a year now. Panera bread in Sheffield is absolute GARBAGE. They can't handle getting delivery orders right for the LIFE OF THEM. How those workers manage to leave out major pieces of an order is beyond me. That store owes us nearly $90 from cancled orders and messed up orders and they refuse to call us back and handle what they messed up. I don't get how you can literally have an entire staff that horrible. It honestly feels like they purposly mess up orders because there is just no way a place can be THAT bad. They are honestly lucky I don't go in there and start screaming at everyone until they give us our money back, still just might do so. You should all do everyone a favor and just quit your jobs cause you just can't handle them clearly. read more

I go to Panera regularly but this one always makes the coffee differently and not for the better. The Carmel latte never has whipped cream and Carmel on top like any other Panera I've ordered at. It also just tastes bad. I go to Panera in Amherst, also the turnpike plaza in that area, Avon, and others while traveling. I can say they're mostly consistent but this one is always off in the coffee department. It's a shame I'm out here so much because lately I have to go to two places if I'm getting Panera food and want a coffee. I think they need to do more training at this one for coffee making. Again, everything else is good. read more

Seriously such a nice panera. Opens early (6am) has a little cafe area by where you order (think a individual study sesh or quaint chat with a friend) & then more traditional seating (larger groups, more room to spread out) by the pick up area. This one serves breakfast until I wanna say 11ish? But all other items are available at all times. You Pick 2's are so pricey now! But you can choose ANY half sammie and upgrade to a bowl of soup vs. just the cup. Wonder what that "no meal upgrade" means on your receipt? It means you passed up the chance to get a bakery item at a *special* price. Don't make that mistake again! PS - Get a chai latte, you'll thank me later. read more

This Panera has had quite a turnover in staff since my last review in 2013, but that's because the young men and women who work here are college-age and are naturally headed for bigger and better things. During their time here, though, they are friendly and efficient, due in part to the very competent managers and shift supervisors. Last week, this Panera was slammed with a HUGE lunch crowd (possibly some big event at the college campus across the street?) with customers lined up out the door. The Panera team just kicked into overdrive and I didn't hear one complaint from the customers. They saw that the supervisors and manager jumped into help and that each and every worker was working as speedily as possible. Kudos to the entire team for a job well done! read more

Today I had my second poor experience at the Sheffield, Ohio Abbe Rd, Panera. The first poor experience happened months ago when a Rapid pick-up was ready 15 minutes after the pick up time. Today it happened again. However, this time I waited 15 minutes too long for my food and received a chicken (not sotritas as ordered) surprise in my "plant based" quinoa dish. I highly recommend avoiding the this particular Panera. read more

Terrible location!! They run out of bread and bagels by 3 pm! We place orders 24 hours in advance and call before pickup and they have order in the computer but did not fill the order. We recommend the Avon location if you like their products. The franchisee spent a lot of money on the building but perhaps new management would be a start. We will NEVER be back!! read more

This place really deserve 0 stars. If you want hair in your soup, then go here! I reached out to corporate Panera and was told that someone from this franchise would be "eager" to get in touch with me within 2-3 days. Still waiting... read more

Panera Bread - Panera's chicken noodle soup now comes with hair in it. Yum. - Salad Near Me - Village, Ohio

Excellent for a quick meal. I ate the ham and Swiss cheese with pickles on sourdough bread. Bread extremely fresh and taste great. I also had the onion soup, surprisingly very good. The staff was friendly, courteous and professional; they get 5 stars. Reasonable price ! read more

This is by far the worst Panera I have ever been to and this is over multiple visits and complaints! I have filled out numerous surveys with no improvement and no one ever even contacted me. The wait in the drive thru is almost always LONG at least 10-20 min. The food is subpar (inconsistent quality), and most of the time I am missing an item. Today the sandwich I was given was horrible and the girl filled my cup with ice before the soda. They NEVER ask for your Panera card/number. I will drive to Avon before I ever go back here. read more

This is by far the absolute worst Panera I have ever eaten at. The staff is so unprofessional and could care less about your food or order. It takes forever for your food and then the quality is terrible and to top it off the order is incorrect. This is over several visits so unfortunately they have lost my business. Do yourself a favor go somewhere else! read more

This particular Panera Bread is completely mid-managed. The employees are not trained well. They don't know how to make the menu items. They are constantly out of food products and little things like drink slips. I highly recommend just going down the street to the Avon one. read more

After getting my order wrong the manager Jennifer was EXCELLENT. Very well customer service, I appreciated her making sure not only to get it right again but giving me a free pastry and checking in on us yet again. I won't go anywhere else. My new Panera as long as Jennifer is here. read more

Just like any other Panera, this one is definitely up to company standards. Coffee is being constantly brewed freshly and the aroma is pure and delicious. All the employees are very kind as well and willing to help out with the menu if needed. Great service. read more

never gets orders right or answers drive thru I've been sitting here ten minutes yelling hello no reply, awful don't bother, kids working there socializing not worth the price read more

My wife and I are really trying to like Panera. The last 3 times we went our order was screwed up from our pager not going off when our food was ready (we waited for 20 minutes, finally went up and asked where our food was, they said it was sitting here waiting for us. They expected us to take the cold food and be on our way, we had to ask to have it replaced), we have had the wrong soup put in our order, to giving us the wrong size soup when we clearly ordered a different size. Too many times I have been given utensils with dried on crusty food stuck to them. All around bad experiences at this location. The one thing they have no problem doing consistently is screw up our orders. read more

I have been coming to this Panera location since it opened, and have always been impressed by the food and service. I have seen both the roster of employees as well as the menu change over the years, but the quality of both remains high. The current staff under Manager Cheryl and Shift Supervisors Danielle, Katie, Tressa, and Leah, is very friendly and efficient. Current Associates Tevin, Lynnea, Tyler, Connor, Halle, Andraya and the amazing Chris C. make up an awesome crew! Continue to keep your standards high, Mr. Covelli! read more

Breakfast sandwiches are always sloppy and poorly made. I stopped going for quite a while hoping they would improve, but sadly they have not. And they have slow service. read more

Awful service & undercooked food, actually got a refund because I couldn't eat my meal. I haven't gone back since, the Panera in Avon is now my go-to. read more

Horrible service! Waited 15 mins in line while they screwed up the order in front of us. Received a smoothie only 3/4 full. Requested another only to have it not made correctly! read more

I had to call 3 times to place a take out order. My french onion soup did not have cheese on it (which it should have) and my sandwhich was wrong. I called to inform them of their mistake and was told that they were "pretty sure that they got my sandwhich right" What?! like I would waste my time lying about a sandwhich. Ridiculous! read more

Went to Panera today and ordered the You Pick 2, and Italian sandwich and the broccoli cheddar soup, and a large order of Mac and Cheese. Our total bill for these three items was $19.00. For that $19 I got a sandwich smaller than the baguette served with the soup, a mac and cheese that was a portion for a child topped with a giant black hair. I called the location and the manager, Brooke, informed me that she was sorry for the inconvenience of the small portions but that's just the way their recipes are. I'm sorry, when I pay $19 for something and get tapas sized portions and hair in my food I expect to at least get a better answer. I wasn't looking for money back or something for free but really- hair is part of your recipe?! I will never be going back to Panera and I will let my friends know that their portions/price ratio is a JOKE. Btw, I threw away macaroni and ordered a pizza that fed my whole family for less than what I paid at Panera. read more