When I think about Panera, as fleeting of a moment as it may be, the Italian sandwich overwhelms me, I salivate, and I adopt violent tendencies towards anyone standing in the way of me and euphoria. Honestly, I've not really had any bad Panera experiences. On *two* occasions, I've shown up with a girl when they were about to close, they accommodated for us, and they still hooked us up. Thank you! read more

Typical Panera, nothing special. Lengthy busy "hour" around lunch.

The manager did not want to be there first off. I went at 8:30 so he probably wanted to go but that doesn't mean that his service should go down. When I receieved my food, it was a bit on the colder side, and I ordered a hot panini so I don't know what the person in the back was doing. I love Panera though, just not this location. read more

I eat at Panera a lot, usually once a week. I like the healthy options and free wifi. However, this location is awful, AWFUL. I've been there three times and each time the employees are slow, borderline rude- for example today two employees had their backs turned and seemed annoyed when I approached the cash register to order. Layout is terrible, and tables too close together, dirty tables and gnats flying everywhere. Do yourself a favor and drive 1 mile west to the other Golf Rd. location. read more

AMAZING service. I ordered a pick up Panera order and because of traffic was running late to see my grandma. The receipt link I received by email leading to the address in Maps app on my phone took me to this location instead of the one 2 miles away (I don't know if it's a fault in my maps or in their address link). I talked to Kerrigan and she right away calmly and kindly fixed everything. She got me my food ready quickly, gave me the same discount I had on my phone, and called the other location to cancel my other order. This was the most professional and helpful service. Kerrigan never expressed frustration and she knew what to do every step of the way. I so appreciated that she gave me such fast and excellent service because I skipped an additional 15 minutes or so going to the other location. Thank you also to the man who helped make my food! You guys are so appreciated. read more

I love Panera! I really do. And I love the staff at this Panera. They are always friendly and the guys putting the orders together tonight were downright awesome! Friendly, helpful, and they put a smile on my face after a tough day. And, as for the food, well, the lemon chicken soup (complete with a slice of lemon for extra lemonyness) is AWESOME. The bread is super fresh (as always), and the smoothie.. is oh so smooth! Yummy read more

Panera is a great place to get a quality, healthy meal at an ok price. I enjoy going to them and when I'm off of work at noon, I want something that doesn't weight me down. I went to this panera at 12:15 on a weekday and I couldn't move, the line was out the door, there weren't enough tables, and no outside seating. If you love the food, then go cause it's great. But this location is lacking in alot of the "sit down" options read more

Been here a couple times. Foods good, service is good, but this location and it's parking lot are a little small for a heavy lunch crowd. Decent place to actually hang out and talk in the evening. read more

Rude rude rude. I love enjoying the FEW days I get out (especially with covid) so entering a place like this is just quiet depressing to say the least. While ordering my food, the cashier seemed like she did not like her job. No please. No thank you. Saw me carrying my 11 month old daughter. Didn't offer a high chair. So I wondered around looking for one. Didn't find them. Asked where they were and she said in the back of the store. Now, I know with covid everyone is a little more uptight. But she didn't offer to show me where or even get the chair for me. So here I go pulling along a heavy high chair in one hand and holding up my 11 month old in the other. Thennnn I sit down and see THREE bags of chips in my bag and instantly thought "well that's nice that she took it into her own hands and gave me a bunch of chips. An apple would've been nice" orrrrr she could've asked me what I wanted as they are supposed to do!!! I must say, the food was good per usual. But I definitely will not be returning to this location. I will go out of my way just to go to another. And I even thought to myself, well maybe I'm just making a big deal. But after reading the rest of the reviews I see I'm not the only one. read more

Came in for a quick dinner, was greeted by Justin (assistant trainer I think), and he was super nice. He offered us drinks, and the .99 cent cookie (which he so kindly substituted for something else) and was very nice in general. He made our trip! And our food was ready in less than 1 minute! read more

Had a client phone in an order for pick up. I arrived to pick up the food at 11:40 and it was not even started. First they told me their computer crashed---then they told me they needed payment first for a order that large ($65). I told them they should of asked for it on the phone---which they did not. Needless to say, I was 20 minutes late for my appointment because they screwed up. To fix this mistake on their behalf, I was given a bag of cookies---no discount, no voucher---nothing. I order lunch for clients at least 4 times a week and almost always order from Potbelly.---this client insisted on Panera and I was screwed! Guess what---didn't sell anything at this lunch and learn, maybe if I had the extra 20 minutes and they were not hurried! read more

Always screw up my order. Sandwiches greasy. Snarky teen employees. Perfunctary jazz tunes. Corner Bakery does the same thing better.

Its smaller than some Paneras, same food though. I am not a big fan though. Plenty parking, good service.

This place is the worst Panera Bread you can go to, to study! I live int he city and I love going to Panera Bread to study, the food is good and the place is usually quite...but not this Panera Bread...people our loud, inconsiderate of the other people, and I wont recommend it to anyone if you're looking to come and study at Panera Bread. read more

Worst panera I've ever been to. Dirty. Slow. Never properly staffed. Hasn't gotten order right past 2 times.

I haven't been feeling well all day and have been really wanting some Panera soup. I always crave it when I don't feel well. It was 9:45pm when I realized Panera closes at 10pm. I ran straight to my car and called this location when I was on my way. The manager Bryan (maybe Ryan, my ears are clogged) answered and I told him I haven't been feeling well, I'm already on my way, he laughed and said don't worry we will have your order ready for you. I told him my order and got there right at 10. Bryan (or Ryan) was so nice and made my day! Probably my week too! 10/10 the customer service is awesome. And the soup always is so good! Thank you Bryan (maybe Ryan)! read more

Ordering a salad through a drive through, perhaps not the best idea. But when I pay $14 for a salad, I expect it the way I want it. Order: Apple fuji salad, with extra avacado, gorgonzola, apple chips & dressing. The salad I received was as if Helen Keller put it together. No avacado, 2 little nodules of gorgonzola (?), 60% apple chips, and a bit of greens. And barely anything else. Sloppily put together. And it is unsanitary how they put little plastic containers of salad dressing INSIDE the salad. Even though I said not to. I don't know where those plastic containers have been or who's touched them. This was a $3 salad. And they did not include the bread with it. Duh. I could have gotten a better salad at Hobo joe's. If a place can't handle certain items to make the correct way during a lunch rush through the drive through, then don't. It's just better not to, than receive something they toss in rabbit cages. read more

I wanted something small to eat for brunch so i chose panera. The staff here are so nice! If you are a panera member, you'll get free bagel when you come to panera in November!!!!! Didn't know that but the staff told me this mind blowing info read more

Employees at this Panera are the BEST. Very busy at lunch time and they are as efficient as possible and pleasant. They work their @$$es off. read more

I was very unhappy with the service. My sandwich was soggy cause the lettuce was soaking wet. And the cashier didn't let the workers on the line know that the extra combo sauce I wanted was supposed to me on the side. Instead I got a over sauces sandwich that was soggy. If I ever go back I would only order something that is impossible to mess up like a bagel or a cookie. read more

This a great place to stop instead of fast food. They have healthy alternatives that taste great. We have found the restaurant to be very clean and the staff is attentive. read more

Dirty bathrooms. Not appetizing at all!! I would recommend another location if you must go to Panera.

Went here before a shopping trip to wooded mall. The restaurant was dirty, the food was bland and it was expensive for the portion size. My husband and I both commented that we should have gone to Subway instead. It's never a good sign when the restroom is filthy. read more

I have been to quite a few Paneras in my day, and this was pretty much the same as any other one I have been to. The food is great, the service is fast and friendly, and their bakery is awesome. My only complaints are the parking (it's CRAZY and hard to find a spot close by), there isn't a lot of seating (it's pretty small), and it is super busy around lunch. read more

I normally love panara but today was not the case. I went there for my lunch break (4:30-5pm I was in the restaurant and it was not busy at all and no lines) with a book to try to eat and relax on my break. I ordered a you pick 2 of a 1/2 sandwich and the fugi apple chicken salad. I asked for 2 dressings on the side, no onions, no tomato, add cucumber. I went to sit down as I waited for my food, and ALL open tables were super dirty. I had to ask to have the tables cleaned before I felt it safe to sit down.. I sit down, Im hungry and get my book to start reading and take 2 bites of my salad and they forgot to add chicken to it. how do u forget chicken? it is in the name of the salad. I take it back and a girl who was just on the register, not wearing gloves, takes my salad to have them add chicken. I said, she was just handling money she should not be touching my food and I requested for a new salad to be made. I told them my requests with the salad. they apologized and I thought I could finally eat..... nope. I sit down and they didn't add cheese this time to my salad.I go back to the counter where I now see who I think is the manager for the first time on the floor. I told them they didn't add cheese this time. and by the way I repeated each time what to have and not have on the salad as I originally ordered it.a different employee then come around the corner with gloves on that look like he has had them on all day takes my salad to add it. at this point I requested for him to change his gloves as he just came from who knows where doing who knows what. I very nicely asked for them to just make a new one and make it to go as I have now spent my lunch break asking now for a 3rd time to make my salad as I ordered. they apologized and I spoke up to ask the what seems like the manager his name. he told me Joe. I told Joe of my experience today and that I was hoping for a nice lunch and now I don't even get to eat and have to go back to work. oh and I had 30 mins of time available to sit there also over my break. Joe offered me a refund for my meal after the 2nd salad mistake. I said thank you, I just wish I would have been able to enjoy sitting and eating my meal. so after the 3rd time of them remaking my salad, I told Joe, the manager, that I would be writing a review of this experience on yelp and using his name. he them was like, oh can I offer you a voucher to use in the future? funny about the timing of him asking don't you think, but it was nice of him non the less. I accepted and he provided me with 2 $6 vouchers for any panera. I plan on going back to panara, but I will be avoiding this location until they start to clean their restaurant and tables and understand what wearing clean gloves and customer service is among the entire staff. I'm new to yelp reviews, but wishing I took pictures of each time my salad was wrong and the dirty tables as proof but I was just hungry and irritated at that point. The manager gets a star for providing a refund and voucher and apologizing. he was nice, but this particular location, I think the staff needs to go through a customer service training as well as have a talk with health services about keeping their restaurant cleaner....... update, sat down to try to eat my salad at work and they put red onions on it. really? glad I only gave 1 star. read more

The customer service was great. I thought they had forgotten my soup during a delivery, which they hadn't (it was in a separate bag and totally my error for not looking, I'm a teacher and thought another person had ordered as well) but they brought me a new soup and bread bowl to make up for it. Great manager Eric and staff was kind. read more

My order was pretty simple so you couldn't really mess it up... although it did take quite a while to get. I ordered a cafe mocha, a chocolate milk, and two plain bagels with cream cheese. The milk was handed over right away. Then the girl proceeded to get two fresh bagels, slice them, stick them in the toaster, and stand there and watch them fall out. Then she put them back in the toaster and stood there and watched them fall out again. And I'm pretty sure she repeated this, at least, one or two more times. Why you ask? I have no idea. I'm guessing that something was wrong with the setting on the toaster... I have no clue. Anyhow, after finally getting the bagels done, now I had to wait for her to make my mocha. Shouldn't this have been done while (or even before) the bagels were toasting so that they wouldn't get cold now? Couldn't she have asked one of the other people back there to help her make it? The girl was very nice, but it did seem a little disorganized back there. So we, finally, get our breakfast and on to the next step... trying to find a place to sit. Warning: this Panera is quite small in comparison to several others. Once a seat was found and breakfast was eaten, all order was restored and my day could continue. But, honestly, I might have been better off looking for a Dunkin Donuts. read more

Stood in line line for 10 minutes just to ask how long the wait was for a sandwich to go. The woman at the register was very rude, said she was not allowed to give me even an estimate. I had to start work shortly and would have had time if people were only waiting 15 minutes or so, but I wasn't trying to wait an hour for a sandwich. Would not complain but she was very rude, I walked right out. read more

Waited nearly 10 minutes for two egg and cheese sandwiches. I was the only customer who had ordered during that time period! They had to make eggs, on a Saturday at 8 am. Not great. read more

Good sandwich shop. Their Italian and Turkey artichoke are my two favorites. Their soup is OK, I usually get the broccoli cheddar and french onion soup. The Asian salad is good. Shot out to Jesus Morales, keep up the good work! read more

I did not enjoy my overall experience here. The worker Travis completely messed my order, and i had to wait another 10 whole minutes for tim remake my sandwich which wasn't even that great. Going along with the fact that the food was mediocre, the employee was very rude in dealing with the situation. Never coming back again! read more

Frequent lunch spot during the week. Always busy. Sometimes to the point that I've had to ask the staff to make my order "to go" after they've already given it to me. Partly because there's a few people in there using the free WiFi and NOT ordering food so they are actually taking up space from paying customers. And its not Panera's fault (although it would be nice if management asked them to kindly leave or please make a purchase especially during their busiest times...or something) That's my only issue with this place. read more

By and large, I'm a huge Panera fan--the chain tends to be a something-for-everyone kind of place, with healthy soups and salads for those watching their weight and plenty in which to indulge, if you aren't. And who can find fault with their homebaked bread and great sandwhiches? But folks, this particular is just nasty. It's a shame, too, because it's in a great location, it has a good vibe, free wi-fi, the staff is nice if a little incompetent, and the manager seems very together and professional. BUT THE FOOD!!! It's so bad it's shocking. Because this panera is right by school, I have tried over the last six months, in vain, to find something-anything worth eating here. Forget the pastries: they may look good, but they are stale-stale-stale. Like, I am positive that some of the things I tried were at least a day old, if not older. The brownie was inedible--and I am not a picky chocolate eater, folks. It was both gummy and dry/crusty--not a good combination. The pecan roll was stale, too. I tried one of the muffins--forget which one now, mercifully enough, but suffice to say I took one bite and gagged. The large toffee cookies they sell individually wrapped at the front were stale and inedible. I thought : okay, they can't get the baking thing down (or rather: throwing out stale items in a timely manner) Fine. I tried the soups. I usually LOVE the black bean soup at Panera and so I ordered that. Gag! Believe it or not, it has hardly any beans in it! And it's like they purreed some of it, so it's a sort of thick goopy mess. Really it was the worst bean soup I've had in my life. Fine. I'll try chicken noodle. You can't mess up chicken noodle, right? WRONG! OMG, it was awful. Like: no meat I could see, weird, mushy noodles and not many of those, either. Mostly it was the gelatinous clearish/yellowish goo with LUMPS in it, so that it ressembled a bodily fluid one would rather never ingest. Upon examination, I figured out that what it was is that they use copious quanitities of corn starch to thicken the soup, and then either added broth or bouillion cubes or something to it. Oh, it was wretched. To top it off, the iced tea had a distinct mold taste. What I've figured out is that this is a very, very, very, very CHEAP Panera. That's what all the horrifying food is about: cost-cutting. Thus you get the yellowish corn starch thickened goo instead of chicken noodle soup; purreed black beans to fluff out another thin soup; old pastries, old tea. I am certain that this is NOT in line with the Panera franchise and am seriously considering lodging a complaint to their corporate office. A last note: I feel sorry for the staff because I think they must get a lot of complaints. After the brownie incident--which was the first thing I ever ordered there, I told the girl: okay, so the brownie was pretty bad, what's fresh? and she looked very embarrassed and told me I could bring anything back if I didn't like it. Later, after the black bean soup incident, I mentioned it to one of the guys behind the counter and he looked sort of nervous and said: um, yeah, I know what you mean. read more

While experiencing a bad day on 9/8/12 i stopped by Panera in plaza mall Schaumburg IL for a bagel and coffee when the staff member noticed my gloom went to my table and noticed that staff member tried to cheer me up by putting a cookie in with my order.That little gesture changed my day into one i won't soon forget.So thank you Panera and staff and see you soon. read more

:( 2nd bad experience here. After ordering a Chicken Apple Fuji salad and waiting more than 15mins for it, they forgot the dried apples, which is what makes the salad so good! Unfortunately I had already gotten back to work when I realized this. When I called, the lady who answered gave me attitude and then the phone mysteriously hung up on me. So I called back and asked for a manager. He proceeded to tell me they have bad phone lines and dropped calls all the time and he is sorry and will send me some certificates in the mail. I just expect better service if I'm going to pay $8 for a salad. Just my 2 cents. Other locations have been much better. read more

Had a tuna sandwich there 2 weeks ago. It was SPOILED. The tuna salad was actually CARBONATED. The tuna itself tasted AWFUL, really rotten and like stinky old fish. Today, employees at my company ordered from Panera, and I made the mistake of joining them. I ordered a "grilled" chicken sandwich. It was completely soggy and tasteless. I can't believe people eat here. Obviously the quality control is really bad, and had I finished eating my tuna sandwich, I am sure I would have gotten really sick. BTW - when I complained to the manager about the tuna sandwich, she had the nerve to look me in the face and say "It's fresh, I checked it this morning". What B.S. read more

We happily frequent many Panera locations including our home stores in Ann Arbor and Canton, MI. This Panera's service standard leaves much to be desired. After a soccer tournament, we went into this location and waited in line. When it was our turn, we were ignored for approximately one minute while the service staff discussed something amongst themselves. Sue told us to approach the counter and stated that she would take care of us shortly. Another service staff member took the next person in line and began taking their order immediately. We waited another few minutes while Sue finished someone else's order and while the person behind us completed their order with another staff member. When this was brought to Sue's attention, she shrugged us off and looked at us as if we were being unreasonable. I asked to speak to the manager and Danny came out to assist. He looked at me blankly with his mouth open as if he did not know what to do either. All it takes is an, 'I apologize for the inconvenience,' or something to acknowledge and rectify the situation. I got nothing. With all of the amazing eateries in Schaumburg, I'd be surprised if this Panera stays around if the services continue like this. read more