I had an order placed and once I picked it up, I saw that they gave us the wrong soup. I tried calling the store, and no one answered. So I ordered a new one via drive thru pickup, and have been sitting in the drive thru for 10+ minutes waiting for the line to move to get my food that was ready 15 minutes ago. read more

Panera has chosen to use Door Dash vs their in-house delivery. The order was marked delivered yet we had no food. Upon calling, they said our house address was wrong (checked both apps and it is not). Manager said he would call DD and fix it. DD called me and said Panera would fix it. An hour later we canceled the order (probably should have never ordered as they were out of many items and we had to alter our meals). As much as it could be DD at fault, our last visit to the same Panera resulted in 2 missing entrees when we did curbside pickup. read more

3/3 times I've been here lately, they are out of key things you'd expect from Panera, like BREAD. out of baguettes today, last time out of the bread for the sandwich we ordered , the time before that bagels. mediocre Food. Not the best Panera read more

5304 Washington Ave, Racine, WI I've never had this level of customer service during previous visits at the previous location. Ordered 6 bagels/cream cheese and a breakfast sandwich. After 30 minutes I inquired about the wait and said if it wasnt ready to please refund me, I no longer wanted it. The employee hunted down my order which had been ready for quite sometime, right on the table behind her. She bagged it, handed it over without a word.... at least "I'm sorry for your wait" or some acknowledgement would have been appreciated and cooled me off a little. I'd also like to comment on the unkempt appearance of some staff. They have a see through area into the kitchen where you see items being prepared. Some staff had long dangling hair from under their baseball caps, one staff had their t-shirt riding way up their back, underwear showing, pants sliding down, makes for a very unappealing sight in a restaurant. I'd like to add it was not busy during this visit. Had it been, I would have had been more understanding in this review regarding the wait, but seriously, staff need to coaches or trained on appearance. It set me off so much I couldn't eat the sandwhich. read more

Stop changing your menu! There's enough change in the world right now for me to wake up on a Sunday morning and head in for a steak, egg, and cheese bagel... only to find out it's all gone. So then, I ask if lunch is available (because at least that menu isn't all pork options.) They say sure! Great! Can I see a menu? We don't have one.. sure I'm having a rough morning and that contributes, but I just needed something more dependable this morning. read more

I hate to say this but the new location is terrible. Building itself is a box with terrible parking, the inside is like a cafeteria, no baked items on display, very fee bagels to choose from, service is SUPER slow (15 minutes for a bagel), cashiers are rude, tables are filthy, feet stuck to the floor like glue. It's really sad because the old location was great. read more

It's nice when you can rely on good food, and this place always hold true to that. It's especially nice when you are graced with lovely customer service and on my last visit the cashier, Ashley, (who is also the GM?) provided just that; she was extremely knowledgeable on all my vegan questions and just so kind to me! All the Paneras have decent food, but not every one has such exceptional customer service, which I value greatly. read more

I am a loyal customer to this fine establishment. My day off treat is always a bagel or two, today my rapid pick-up order was not so rapid... I waited about 15 minutes before someone came out to my car, and yet they still had no bagels in hand. My unwavering loyalty to this Panera is not wavering due to the inconsistency they have shown lately. Please go here the staff is amazing just have a few extra minutes if it's one of their off days... read more

I love everything about this location. Easy ordering from the kiosk, excellent bakery options, and the food is always delicious, fresh, and nutritious!! read more

I just recently went to Panera and had one of the best meals I have had in a while. The cashier was very attentive and nice while we were ordering. I got my delicious food in less than 5 minutes, and overall had a great meal. read more

This establishment has gone downhill. Came in on Saturday 12/28/19 at 3:30 in the afternoon. Wanted to purchase CINNAMON CRUNCH BAGELS. They were totally out. Customer service TERRIBLE! This is the 2nd time this has happened! Won't be returning. read more

One of the best cafes I've been to in a really long time! The have an amazing pastry/bread selection in addition to regular food. Their "Pick Two" option is great! By far, the best chicken noodle soup and chicken sandwich I have ever had! While their pricing is a bit more expensive than your average fast food restaurant, the food is far better for you and well worth the price. This particular location draws a very large lunch crowd so plan on arriving early to get a good seat. Otherwise, get your order to go. I can't wait to try the cafe in my area! read more

Decent place for coffee, bagels, maybe a breakfast sandwich, but it can get really busy and some of the service staff could use hearing aids and a lesson in english even though it appears to be their first language. read more

Panera Bread - Power sandwich $3.99, sludge cup $2.74. - Sandwiches Near Me - Racine, Wisconsin

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Managers Jeff B, Daniel & the entire crew here are awesome! Best Panera Bread in SE WISCONSIN! read more

Panera Bread - Sandwiches Near Me - Racine, Wisconsin

They got rid of the turkey artichoke panino. Dumb. They changed their set-up so that you can't give fake names there anymore. Lame. The bread products are awesome! The soups are really good! The sandwiches are ok. Bring back the turkey artichoke! read more

Food is pretty good for a chain restaurant. The problems revolve around the customer service. Last weekend my wife order through the rapid pick up system and kept getting an error message, when she called she got a tremendously rude person who questioned her abilities to use the rapid pick up system. When I went to pick up I wanted some additional items and the staff was put off. I checked my order and it was wrong so I asked them to provide me the two soufflé's. The worker actually questioned if I was wrong and then asked me what I wanted done? Ummm make the order right. Today again my wife ordered ahead and was given a time. I went to pick it up and there was a longer wait. Connie who was the same rather rude person last week was waiting to help me again. The next customer in line asked for one of the items I was trying to pick up and Connie points at me and says "he bought them all, it'll be a half hour." Uncomfortable is the way I felt. Why does a chain run out when you are ordering 6-7 soufflés and Connie always have such a poor attitude and customer service skills. Done I'll stick to other local places for breakfast. read more

Food is good but service is slow - you're better off ordering online. I made the mistake of ordering takeout in the store at 1pm and waited more than 30 minutes. read more

soup is tasty, but lukewarm. I like HOT soup. also when you eat outside watch out for the crappy tippy tables. My mom spilled soup on her dress because the table was so wabbly. I ended up stuffing a piece of "panera bread" under the "panera bread table" just to stabliize the tables. Finally found a use for their bread! a company this size really needs to get their act together. read more

We ordered 2 pick two meals. One, the salad only filled up about 1/3 of the container and there was soggy brown lettuce in it. For the other meal, they forgot the sandwich all together. Instead of offering to bring the meal to us, they are sending a voucher in the mail for the sandwich and we just have to go hungry for lunch today. On a positive note, the soup was warm. read more

I have tried calling to place an order and the phone just rings and rings. Then I try calling later and the phone just hangs up after I push the options I want. My orders have often been messed up, too. The food is just so-so...and the amount of things you get for instance on your salad is always less and less (chicken, etc.) Don't know how they stay in business. read more

My review reflects the horrible customer service I received from an employee. I'm in town and was thrilled there is a Panera. I've been a loyal client since 2000. I ordered my meal and the person who took my order was amazing. When I picked up my order at the counter, I noticed it was packaged to go. I let the person I wanted to dine in and he said it's too late. I couldn't believe this person told me I couldn't dine in. We were at a table, it wasn't busy but he wasn't going to unpack my food. I then asked for butter and he rudely stated its in the bag. Well it wasn't and I was livid. I didn't have any butter because I knew if I went up to grab some, he would have probably said I couldn't get any. I still have 4 more days here and I will not dine there while in town. It's very disappointing as I have always been a loyal customer but while here I'll have to dine at a competitor. The guys name is Measy (Not sure I'm spelling it correctly). If you want a good meal and not be treated horribly, don't dine at this Panera. read more

They have good food but when you order carry out or delivery the food portion is so much smaller than what you would get if you ate there but for the same price. They need to have containers that are the same size of the bowls/cups they are serving when eating there as they do for those who pick up or get delivery read more

Went to this Panera 4 days in a row while on business in the area. Each time I loaded up with breakfast, lunch for later, and snacks. I love that Panera is super reliable in what you're going to get, very nutritious for fast food, and tastes good; this one was no different. I did a mix of ordering in line, using the kiosk, and doing rapid pick up. All worked great, no complaints at all. read more

It will be a long time before I go back. The lady who took my order was rude, I have not been there for a long time, I did not know all the new way of ordering and pick up went. After the lady took my order she pushed the tip jar in front of me and then walked away. I asked her about my bagel, she pointed down the way and said pick it up there. So I waited for my order and the bagel came up it didn't take to long but my hot tea was not there so I asked a different worker where do I get my tea? She went back and got me a paper cup and said the tea was over at the coffee bar. The coffee bar was a mess and needed to be cleaned up and restocked. There was napkins on floor and tables needed to be cleaned off. There was only about 7 people in the whole place. It was not at a busy time. On the positive side my bagel was delicious. read more

I purchase lunches from Panera Racine for customer meetings. Today I used the rapid pickup for the first time. I put a note on the order to mark each bag with what was in each individual bag, this way I don't need to pick through each bag to see what's in them. I ordered 10 lunches and when I got back to the office I only had 9 lunches. When picking up I did not have time to look through the bag of multiple lunches. When I picked up my salad all I got was a "sorry". The food is good and fresh but they need to slow down and take their time when making these rapids pick up orders as my was not a rapid pickup because I had to drive back to the place and get the missing salad. read more

I have always enjoyed a bagel from here and never had a problem. Today I get the Asian Chicken salad and get food poisoning. NOT GOOD...

It's Panera great for lunch but less reliable for dinner. They do not have it together at night. As with ALL Paneras it is over priced for what you get but the food is good and it is pretty quick. read more

paid $25.00 for brown burnt noodles... i dont think i will be eating at panera in racine anymore.

Bought my meal for carry out and when I opened my meal the salad was missing the main ingredient the chicken. I called the store and explained my disappointment and Cascio (spelling?)the manager sent a new salad via the delivery driver. She handled the problem in a timely manner. read more

I took someone to Panera breads their first time there. the place was disgusting the floor was dirty almost every table was dirty employees were rude. when I brought to their attention that the floor was disgusting it took 5 minutes for someone to come out to do anything about it and when they did they did a very poor job didn't clean the tables even and the employee had an attitude about doing it like it wasn't her job. they forgot my soup with the pick 2 deal and didn't even know my order they served it with a dirty soup spoon and I didn't receive an apology even I personally wont waste my money at this establishment again. who wants to pay for food to eat in a dirty restaurant. the flat bread sandwich my guest ordered had sauce only at the end it was a very dry sandwich because of that. I'm appalled and disgusted with this restaurant. read more

Always a good meal and done right. Can never go wrong here. Service is always friendly and is very quick.

Nice and Clean with Great Customer service! Everything ordered came out fresh and tasty. Better alternative to Fast Food Fried everything.

I'm so impressed with this Panera. The food is always fresh and warm, it is clean, and everything is usually stocked. We live in Kenosha and have one close to but we drive to this one because we've only had problems with the other one. The staff here is always friendly. I worked with a manager today and he was absolutely amazing. He wasn't wearing a name tag but my receipt says Donald. I will keep coming to this one! read more

The service is getting worse along with the quality. Two weeks ago we purchased a loaf of sour dough and it was riddled with large holes. This week they couldn't get an order for a full baguette right. We usually order rapid pick up and ordered a baguette along with two loaves of bread and bagels. So instead of giving us a baguette, they gave us a side order of baguette. But still charged us for a whole baguette. A side order? They claim they can't tell if the order is for a side or a whole baguette. Hmm, considering no meal was ordered, why would you think it's a side? We haven't had an issue in the past, so why now? And, if it is your software, as you claim, how about getting it fixed so you can tell? My husband discovered the mistake and called. They offered to deliver a baguette, but my husband said he'd pick it up. So he drives back and stands in line for 15 minutes because they can't be bothered to open another cash register long enough to take care of the huge line. The baguette? Flat in the middle. Pretty stupid to have rapid pick up if we have to rummage through the bag to make sure the items ordered are there and the products are of good quality. What did he get for his trouble? A free drink. Wow. read more

Panera Bread - This is an excellent example of poor quality control. - Sandwiches Near Me - Racine, Wisconsin

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Now mind you I go to this Panera very often and rarely have issues. But today was HORRIBLE! First of all, I did a rapid pick-up that gave me 5 minutes to pick up. Which was perfect! I got there in 7 minutes. So I waited and waited and waited. My name was on the screen but nothing. Several names that were behind me, got there stuff. Then a girl behind the pick up counter asked "what are you waiting on?" (as if I was interrupting her day) I told her my name and she walked off. Ok, so I waited some more and I get up several minutes later to ask how much longer. Another girl asked "whats the name" I then told HER my name and she kept doing what she was doing. I stood there for a few more minutes after not getting any further response from ANYONE. well 10 minutes AFTER i'm still waiting. I notice my drink is back by the prep table slowly melting away, apparently that was made immediately because by the time they gave me my food 20 minutes AFTER "rapid pick up" the ice was melted. So instead of a caramel latte I now have a water latte (yucky). Then to top it off, once I get back to work the sandwich was falling out of the wrapper because it wasn't wrapped properly and half of it was disheveled and there was lettuce just tossed on the side (I guess it was a bonus). P.S. To make all matters worse one of the girls belly was hanging from under her apron and she was not pregnant - her shirt should have been tucked in! read more

I have had the misfortune of buying from Panera bread in Racine multiple times and every time I pay for things and it's not in my bags. These are not small things either. Large quantities of family soups or full salads would be missing every time and today was no different. Needless to say I'm never trying them again. I'd rather drive to Kenosha. Living 30 minutes away from Panera I Racine will NOT make me drive all the way back to retrieve my missing items. This is so Ridiculous. read more

The tomato soup was the the best I've ever had in my life and the service is quick. However, The staff isn't very careful about cross contamination with gluten (I have celiac) and I got sick afterwards. read more

Panera used to be our place to go for a fast and healthy salad and soup while others chose spicy Mexican food. Not any more. It seems that this business has adopted the easy-spice-seasoning -cayenne and res pepper for soups and salads turning its traditional soups and salads into something that might not be healthy any more, at least for me and other peoples with red pepper allergies. read more

I had a turkey sandwich at the Panara Bread co in Nashville TN. I order 1/2 sandwich and a drink. I was charged just short of $10. That was absolutely the worst sandwich I had ever had. Looked like it had been made for a while. It had very little turkey.or anything else on it, Will never eat at Panara Bread again. read more