If there is a restaurant in Western Pa. with service or management worse than this one, I would love to find it. I have never in 47 years encountered a Panera bread as ineptly run as this one.
Not only has the service in the 16 years I have lived in the area been subpar, I have also encountered numerous negative experiences with this restaurant. Most frustrating of all, it has not taken accountability or responsibility with me and never appears interested in really serving its customers. As explained below, the incident last night is the last straw for me. This restaurant will never see another $ of my business.
After a very long day of work, my wife and I ordered dinner to be delivered by 7:30. By 8:00 the meal never arrived and we contacted Panera. After numerous different stories to my wife and several phone calls, I called myself. Of course, the staff would not allow me to speak with the manager and said this is DoorDash's problem, not theirs. Yet, the charge on our credit card and DoorDash itself confirmed that Panera - not DoorDash - had already charged us over $70 for this undelivered meal. At this point, all I wanted was a refund.
Taking no for an answer, I insisted to speak with the manager. After finally getting her, she said and did the following three things; (1) yelled over me on the phone; (2) said she was closed and could not help me; and (3) insisted this was DoorDash's problem - not hers. When I insisted on a refund, she proclaimed an expletive and hung up on me. When I immediately called back, no one picked up the phone.
In short, this behavior and service is consistent with my experience with this restaurant, with last night as the capstone. Going forward, I would neither order food for my dog from this restaurant or eat there if it was the last food on earth. It's amazing this place has managed to stay in business with service like this.
I have given this restaurant every second chance over the years and am thankful today, on Thanksgiving, to be finally done with it.
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