AVOID! I agree with the reviews, this store is terrible! Always get the order wrong. Workers are consistently rude. Use a different Panera or a different restaurant. read more

Was excited to eat Panera because theres not one in my city. The airport had one so I decided to try.I had this delicious salad that on top of being a big portion was fantastically scrumptious. Looking at it you would've thought it was a fruit salad but it had greens and chicken and pecans too. The poppyseed dressing paired quite nicely with this. Definitely my go to for salads next time we ate in town. read more

Panera Bread - Strawberry Poppyseed Salad with Chicken - Salad Near Me - Phoenix, Arizona

I did he half sandwich (chicken walnut) and the southwest salad that had ranch and chicken. Both were delicious but once I took a bite of that salad, I wished I had the full size. Forgot the picture. Decent prices... with drink and meal it was $15. Great variety of teas. read more

Panera Bread - Menu. (P.s. that's a tank top on that woman, not a sunburn... ) - Salad Near Me - Phoenix, Arizona

I love Panera. I probably order once a week and my bf we go there to eat 2x per month. The restaurant is very clean and the staff is very friendly. Been going for 5+ years. I have to give a huge shout out to the manager Heather O and her employee (hopefully I am spelling it correctly) Lancry. I ordered my food and about 20 minutes after the deliver time I called. Seems Door Dash never delivered it. They both went above and beyond to make sure I still received my order. The communication and apologies her amazing, even though they really not to blame. I will continue to go and always remember the hospitality. Thank you Heather and Lancry. And she added a little note and cookie which was very thoughtful. 5 stars! -Deidre T- read more

Panera Bread - Salad Near Me - Phoenix, Arizona

Had the worst delivery experience with Panera. Missing food items and poor quality food. The bag was ripped and the drinks were not properly secured; They didn't even bother to add safety stoppers on them so the drinks spilled. To top it off the delivery man kept hanging up on me when I asked about my delivery. Who in their right mind would leave food out side in the back of a building in 105 degree weather. My food tasted disgusting the salad looked awful and distasteful. Panera only accommodated me for the missing item. WOW 6 dollars thanks! I spent 48.80 for awful service. Never again! read more

The rudest staff, worst service, slowest service, and simply just the worst experience you could ever have at a restaurant. I don't think a single person who works there knows what they are doing or have any basic skills sets. Do NOT go here. read more

Only got a steak and white cheddar panini, a large Mac and cheese and a drink. Cost $25. Was told to wait in the drive thru parking spot. At least 5 cars behind us got their food. After 20 minutes, I went inside, the lady at the register had no idea, and said it's just they are behind. So I went back to my car. After another 15 min goes by, I went BACK inside and they said they are just waiting for steak. No empathy. No customer service. Waited for a total of about 40 minutes for a sandwich and Mac & Cheese. Every time we come here, there is an issue. We finally got our food and the lady was just so rude. I said that this was crazy and she shrugged her shoulder and said "sorry I don't know, I just deliver the food, I don't work in drive thru" Horrible experience. Horrible customer service. They steal our money and don't have any care in the world. Seems like a bunch of kids running the place now. We love the food so that is the only reason we come here. In the picture is the time we ordered our food and the time we finally got our food. Not even busy right now. read more

Panera Bread - Salad Near Me - Phoenix, Arizona

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WORST PANERA EVER. The workers were literally giggling and probably not paying attention. Served RAW food and the drinks were horribly made. DO NOT GO HERE IT IS NOT SAFE. read more

Panera Bread - Suffle - Salad Near Me - Phoenix, Arizona

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Completely ripped off by Panera on my drink order. I ordered a 16 oz cold brew and they shoved it into a 12 oz Pepsi cup. See picture I included. I would not have ordered this had I known this is what I'd receive. Ridiculous, let the customer know before they order they don't have what they're ordering. I didn't have time to complain but there was no one to complain to because they only had one employee. And the place was filthy. Steer clear of this place read more

Panera Bread - 12 oz Pepsi cup received for my 16 oz cold brew order. Ridiculous - Salad Near Me - Phoenix, Arizona

A friend and I ended up in Panera Bread for our first meal after quarantine. They were following all of the safety guidelines. Wow. I had missed their veggie soup. We've been back a few times. Nice to have a place to go where we feel safe and we can pretend there are no calories in the cookies. read more

I was recently offered a free coffee subscription for 6 months. I certainly will not renew nor use this hardly at all. The first day I went there for my morning coffee only to find out they do not open (even the drive up service) until 11 am. As I left I noticed all the other coffee joints were lined up with people getting their morning coffee. Now who on earth wants to get their coffee at 11am????? BEWARE: Do not pay to join their coffee club as you will end up somewhere else and having to pay anyway for your coffee. They advertise that they are open until 10 or 11 (?) pm. My advise to this place is to open in the morning and close earlier if you can't get people to work. read more

All the food at Panera's chains are pretty much consistent and I always stick to same order I know best. Pick two: bacon turkey bravo & lemon orzo soup with an apple This visit I also ordered their newly showcased Power Passion Smoothie. Bacon Turkey Bravo comes with such a lovely tomato-basil bread, cheese, turkey, bacon, lettuce and tomato. I typically get a tomato soup, but went with their lemon orzo soup for something more simple. It's more of a broth with orzo, instead of a lemon orzo chowder. The smoothie was really good, it was refreshing ! Green from the spinach, fruity and light from the mango and peach I believe. A bit pricey for such a small portion-- might want to stick to smoothie orders at Jamba Juice. Service can be a bit slow and hectic, but the servers do with what they can with those problematic pagers. Pretty busy location during lunch, but they do have a drive- thru. read more

Panera Bread - Lemon Orzo Soup, Apple & Bacon Turkey Bravo - Salad Near Me - Phoenix, Arizona

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Closed early! Tried to go through the drive through to order 10 minutes before it was suppose to close but this trailer was blocking and the doors were locked. Don't say closing soon if you are closed 10 minutes before closing time. Workers were in the back, no lights on and it was not suppose to be closed. Bad business! read more

Panera Bread - Trailer blocking drive through while Panera was suppose to be open. - Salad Near Me - Phoenix, Arizona

I have bern continually order the same thing, each time an issue. Now I got 1 piece of turkey on my sandwich. No utensils even though I requested them and $15 later.?? NO thanks. Not ordering from here anymore. Already spoke to a Manger a few times. read more

Panera Bread - Poor quality food - Salad Near Me - Phoenix, Arizona

Typically, the orders are good and right. The last two orders have been issues. I ordered cookies and they're missing, I ordered a chicken salad and it has no chicken Management seems to be slipping if they have employees slacking off consistently and not doing orders as requested by the consumer. Terrible! read more

Panera Bread - A chicken salad with NO CHICKEN ‍‍ - Salad Near Me - Phoenix, Arizona

customer service sucked, employees were rude. as i asked for my cup they told me next time i have to wait till they give it to me with order when it clearly say i counter go to front to pick up cup. food was good but customer service sucked i rather eat somewhere were food is not good but have a good customer service. read more

Always delicious! Love the grilled cheese, salads, iced tea, cookies. Service is always friendly. Clean restaurant. A nice place to come with my notebook. Pretty spendy, but I feel like everything is in this current economy. read more

Very very disappointed in Panera Breads quality of food. The sandwich I ordered was awful and tasted yuckkk, very little meat if any on it. I should have asked for a refund because it was that bad!! Don't waste your money here!! The sandwich's are poor and gross!! Never again!! read more

I ordered catering for an office at the front, and I didn't realize I had to order 24hours in advanced. This location was amazing and made it happen for me anyways! Can't thank them enough. Thank you Panera for your hard work, to get a large order done quickly for me. I appreciate it more than you know! I order food for offices all the time, and will continue to use your location due to your kindness in making this happen for me. read more

Absolutely amazing location! My favorite location in the Phoenix area! Great layout of the dining room and always clean and picked up! This location still has actual straws which is a plus :) The staff is very friendly and professional and attentive. It seems like the employees enjoy their job which is always a plus. The new value duets are very resonably priced and have an amazing atmosphere. read more

If you want the workers to make fun of your Oder and name come here . Zero customer service. Asked the cashier a question about croissants and he had to finish his text message before even acknowledging me. Never coming back read more

Horrible customer service experience, food service was also unacceptable. They made my order with a piece of paper. When I spoke to two mangers one being Courtney and the other being Ruth. They both said I can not refund my order but offer a remake which I did not want since they made my order with a choking hazard in the middle. I informed them since I was chocking on a piece of paper I no longer wanted to eat there especially when I was receiving attitude from Ruth & Courtney. They also never apologized for this and only apologized saying that was was unable to refund my order. I will not be returning to this location nor would I recommend. I ask Courtney to call her manger she said in a rudely tone "would you like someone to call you on your day off!" As if I knew her boss schedule. Anyways this picture speaks for itself. I'm in the process of canceling my Panera membership. If I could give them one star I would. read more

Panera Bread - Grilled cheese with a complimentary chocking bazaard paper. - Salad Near Me - Phoenix, Arizona

First time at this location. They seriously just threw the baguette in the large bag instead of putting it in a baggy. I was OKAY with them not having croutons for salad then this. I have no desire to ever come back to this place. read more

Panera Bread - What is this? - Salad Near Me - Phoenix, Arizona

All bread no chicken on my "half sandwitch" also no chips with combo because theyre out. Uhh maybe order some more chips when youre down to your last 100 bags. read more

There's no point of this location being open after 3pm, they are always out of stock of all the popular items during dinner time! Cooperate needs to look into this. read more

There were 7 ployees in the restaurant and my partner and I stood at the front counter for 10 minutes. There was an employee who walked by the counter several times and didn't even acknowledge our presence. We finally realized that we were being ignored and left. Will not be returning!! read more

I've been to this Panera a few times via dine in and drive through. The service and food are pretty good. However, the tables and drink area is quite dirty. I was looking for a nice booth to sit at but they all had trash or crumbs on them. I ended up wiping down the tables myself. I always see the staff in the kitchen when I'm here. The only time I see a staff member come out is when they are delivering food. They should have someone come out every half hour or so to clean up. Especially now that Panera has the built in electronic tablets that takes your order, I would think it's possible to have employees take care of other tasks. I really think this Panera can be 4-5 stars if they make small changes because it's a really nice location. read more

Panera Bread - Chicken Caesar salad with chips - Salad Near Me - Phoenix, Arizona

Just placed a $53 delivery order in the Panera app. The app said delivered, but alas, I have no food. Calling the number the app provided, because there's no other way to contact the store, it rung out until the call disconnected. I'm out $53 now. Thanks. EDIT: Currently at the restaurant. Waiting for my food to be remade. The driver went off with my food, but if there's no way to hold 3rd Party drivers accountable, don't get your Panera Delivered. read more

01/29/2021 -used delivery service -food arrived and stunk like weed - called store and was told to come and get new order - was given delivery fee and tip back - wasn't asked who drove or an apology - manager fixed problem read more

I could start my own bakery with all the treats this location owes me for messing up my order. I don't except the free treat for messing up otherwise I'd have diabetes already. If i use the app or drive thru, 4 out 5 they miss something or gave me the wrong order. Sadly its the only one near me and my wife loves panera so iam prisoner to this location. But definitely sucks that they continue to perform this way. read more

Nice place. Always clean. The staff is friendly and professional. Plenty of seating inside and on the patio. I've only had desserts and coffee...'cause that's what makes me fat and happy. Eventually I'll have a real meal. That's when the fifth star could appear. read more

Was hesitant to go here because of the bad reviews. But the service was quick. Staff was friendly. Food was good.

Yeah it's pretty good. They have those bread bowls that are the highlight (in my opinion) from this place. And they're pretty good. I don't know why they bother with the side of bread for the bread bowl. Feels kinda pointless. Service is pretty good. Everything is pretty good. Nothing super good, and nothing worth complaining about. read more

I have a mild addiction to this place. I love that it's healthy (but you can also cheat on your diet if you want because their cookies pastries and French bread are awesome!) I also love that you can customize your food. I love to add mandarin oranges (they only have them available when they have their strawberry poppyseed salad on the menu) cucumbers and pickled red onions to the Asian sesame salad (my all time favorite). I also love their turkey BLT and the Chipotle Chicken Avocado Melt, various flavors of ice tea and lemon drop cookies. Yummmm!! read more

Was there earlier today. Got the the half chicken noodle, half turkey avocado bacon. Cost me about $12. Soup wasn't bad...but I wish it was more than 2 mouthfuls(lol) worth of soup for that price. Sandwich was a cold ball of moisture. The smell in the drive-thru had more flavor than the sandwich. Paneras quality has definitely decreased. I'll go to the alternatives from now on when I'm craving cafeteria food. Would not recommend this place tbh. Your money will be better spent elsewhere. read more

Really, Nothing Special Panera Bread is a healthy option for lunch. Today, my lunch companion and I ordered sandwiches, chicken salad, and 2 different turkey sandwiches with chips. The chicken salad was on dark bread, with lettuce, tomatoes, and walnuts. The walnuts really made the sandwich, however, the chicken was a tad on the dry side as was the turkey. All alone just a pretty average sandwich. The food was fresh. But in all was just an expensive sandwich. read more

Good food and I have to say this location is doing well with covid prep! Honestly Panera is pretty consistent but I do have to say I think the staff here is actually pretty solid and quick. Great work to the team ! read more

First time here in months. Probably the last time as well. There are always issues here between not having items, or getting pickup and having missing/wrong items. Now today they have 1 register open and none of the kiosks work. This place never manages to disappoint, but I have loved Panera for 10+ years so I keep putting myself through this. I guess I'm going to have to find a replacement. Especially when this specific one is the most convenient for me. Just needed to add that the manager and employees here are completely ignorant. Our food came out wrong again. The person checking the food even went back and brought our receipt over to prove they didn't screw up, yet looking at the receipt and our food, they screwed up. I went to tall to a manager and that person who was checking the food tried to block me from the manager. Then I had to as the person who I thought was the manager if they were because they were ignoring me as well. I then just asked for a refund because I didn't want to deal with these people anymore. The manager gave me a refund and walked away as I was mid sentence. These people should be ashamed of themselves. Customer service is gone and even managers don't care anymore. This place is one of the worse restaurants I've gone to and they are the reason Panera will get no more of my money. read more

I am not a fan of using the kiosks. You have to try to navigate through to find what you want. To me it is very cumbersome. I was trying to find a sandwhich and just gave up. Then you are asked about a tip when purchasing. I do not mind leaving tips, but they did not take my order. They did not bring it to me also. They just made the food and put it out the buzzer lets me know to pick up. Kind of shaking my head. The food was alright too. read more

Today's my birthday so I wanted to stop by for a pastry! First I tried to place my order online but I had an issue so I called the store, asking them to clarify some thing and upon calling I was treated with some disrespect and was hung up on when I asked if something could be clarified to me that I didn't understand. Since I still don't understand, I tried ordering in store instead and upon arriving at the store I spoke to the general manager, Kim to let her know what was going on, maybe expecting an apology, but that was not what I received. Instead I was Looked at with a blank stare and didn't really offer any explanation and didn't apologize didn't really care about the fact that I was hung up on and had bad customer service. If anything I feel like it was Kim who was on the phone who hung up on me and if she was, she didn't apologize to me when I arrived at the store also for it to be my birthday and to be treated this way is really unfortunate and don't want that to happen to any of the customers here at Panera I've never had an experience like this with Panera and it is unfortunate that Kim is the manager of the store and she's her customers this way read more