This was the worst experience I've had at a Panera. First of all the girl who took my order was extremely rude, impatient and clearly didn't want to be there. When my order came out they had put sauce on my sandwich even though I made it clear that I did not want sauce. I nicely told the girl who took my order that there was sauce on the sandwich when I asked for no sauce. Before bringing it back to the kitchen she stared me down and then rolled her eyes at me. To top it off, the kitchen only wiped the sauce off my sandwich instead of making me a new one and they did a terrible job of doing so. I will definitely not be returning to this location. read more

Worst service I've ever had. If I could give negative stars I would. Waited 30 minutes for order and they got it all wrong, then got a lecture from the BITCH working here. Completely unacceptable how they treat customers. read more

Panera is a convenient place for a quick lunch, or to hang out while studying and snacking. The restaurant (and bathroom) is quite clean and there is enough room between the tables to afford diners some privacy, unlike some super crowded Panera locations I've been at. When you place your order, you get a numbered beeper - I thought it would beep and I would have to go to the counter to pick up my food, but a server delivered everything to my table! So nice! I'm not a fan of Panera's bagels - they just taste like fluffy bread to me - but the soups are amazing, especially the autumn squash one they have right now. read more

Horrible service and cleanliness . The one in Hamden is a million times better. The girl at counter took our order while talking to ten other people. General bad customer service , complete opposite to the one in Hamden read more

They lost one star because it is a little pricey.However, the food is delicious and the service is outstanding.

pantera bread co. is a sanwish/salad shop in new haven ct the layout of this place is wild confusing esp. when you just ate 10 pills and want to find the bathroom. hahah jk .... the bathroom is in the back i found it but the bathroom is next to the soda fountain - lol hygiene hahahah carl s is concerned about public welfare so here is the public service announcement: dont do salvia its just dumb instead get ur hands on some retro shit and have a ball, go hog wild i got a salad here bc im feeling really self conscious about my weight after drinking about 300 gallons of skinnybitch cocktails over the course of a long week (man it was a long week). The half size is more than sufficient dont fux with anything bigger (also the half is a good price) iono pretty freshhh and still clean inside - just wait till this joint become a daytime homeless shelter ahaha itll happen! carl s don tol u read more

I love the interior of this place. So welcoming. As always the staff is great and the food is the same as everywhere else.

Love Panera and this is one of the best. The staff is awesome and they prepared my food with care. I'll be back.

Got my iced drink and then was told store ran out of straws. Ok... Waited for my takeout order and found the cashier forgot to add my sandwich order. Ok... Then was told they ran out of the bread for the sandwich. Seriously???? read more

I have tried the Greek yogurt with berries as my brunch this morning with a coffee this morning. It was just ok. Nothing special. I don't recommend it. read more

If I could give ZERO stars I would, I ordered my lunch thru Grub hub at 11:51 , was told it was made and ready to be delivered at 12:21, and would arrive between 12:25 and 12:35 at 12:45 I call Panera's Customer Service line and they called the New Haven location and told me that they were sorry they were down a driver and that a manager would be bringing my order within 10 mins and the fact that my order was sitting for over 30 minutes that they would make it again and it would be fresh and hot. My order arrived at 1:07. And it was cold and was the order that was sitting for 46 min and it was just a driver, I asked where was the manager who was to deliver my order, I was told it would take to long for him to get his car so they waited for this driver to come back. POOR MANAGEMENT. This is a embarrassment for Panera Bread. I wish Panera Corporate would contact me and explain why this happened. read more

Not really good. The avocado tasted like plastic. You can eat better for cheaper in downtown new haven.

Great food. Pleasant staff. My order was ready quickly even though the store was crowded. Will revisit!

I have been slow to post this because I don't want to fling accusations around, but...I ate the Mediterranean sandwich yesterday and something seemed amok shortly after finishing. A few hours later I had very loud tummy gurgles amd a few hours after that I was in agony with stomach cramps. Over 24 hours later and I'm still queasy. I'm not going back to this place ever again. read more

Good choice of sandwich, soups, salads for lunch. Fairly reasonable prices. Excellent Panera bread. Location close to Yale campus and New Haven hotel. Clean, good courteous service. read more

Ordinarily I wouldn't rate a chain but I had a chicken and avocado sandwich and a sw salad with chicken and they were the best sandwich and salad I've had! Not much on atmosphere but location is great and the food was terrific! read more

I was running late to a important 7:30 AM meeting when I remembered that I had volunteered to bring the coffee and bagels! I called the Chapel Street Panera as I leaped into the car, and they put together a bag of bagels and had the coffee brewing when I stopped in just a couple of minutes later! In my frazzled state, they had to remind me to get cream cheese for the bagels and creamer + sugars for the coffee. I was in and out within minutes. They really saved the day for me! read more

The friendly and fast service can't save the blandness of this food. The sandwich was fine but forgettable, the salad utterly tasteless, the cookie like cardboard, and the baguette actually quite good. read more

Everytime I go there they mess my order up how hard is it to make a turkey sandwich with tomato and mayo

This has been the longest wait I have ever had for food. I walked into this Panera at about 8:20. It took then 20 minutes for them to take our order in line. We sat down at the table at 8:40 to wait for our food. It is now 9:20 and our food STILL hasn't gotten here. They have so many people working in the kitchen. How hard is it to put a small Mac n cheese in a bowl and give it to us? They don't even have to cook it! I will never be back here again! This is awful and I am so hungry. read more

Was a very nice location with super friendly staff, although I ordered the steak and cheddar panini, and did not expect it to come with onions and horse radish sauce that was really gross, if I knew it had the radish sauce I probably wouldn't have ordered it, I think they need to show or communicate what comes on the sandwich better.. read more

I'm very disappointed with the service. As I was walking to order my food. The cashier Mariah did not greet me as "Hello Welcome to panera bread How can I help you" how you get when you at other locations in Connecticut like Trumbull, Fairfield, & Milford.....Mariah the cashier just stared at me & didn't saying anything with no smile on her face, as if she was upset about something took her personal problems to work. As I told the manager she was rushing my conversation saying I'll take care of it but never ask for the employee name. Overall experience at this location was very horrible I did not feel welcome. I will never go back to this location ever again I'll stick locations near my home its New Haven. read more

I like panera. I have no qualms about running in for a quick bite to eat. This one is the worst I have been in. I waited 30 minutes for half of a sandwich and soup. I would understand if I was the only one whose order had gotten lost (which apparently mind did because eventually someone retook it at the pick up counter), but several people were waiting anxiously thinking they were forgotten. I stood by the counter for a long time and they all appeared to be working furiously, but I think it was to compensate for lots and lots of mistakes. You could hear them arguing and looking for different pieces of orders which had gone out in wrong bags or to the wrong customers. It was busy in there, but not any busier than any other panera (or restaurant) that I have seen. I feel bad because the one guy who finally brought out my order was very apologetic, but my "hour to kill" was wasted away and rather than eat and relax I rushed to devour everything so I could make it to meet my friend on time. read more

I know you may think all paneras are the same, but this one is absolutely identical to all the other ones. However, if you like magic: the gathering, pokemon, or yugioh, the local kids gather every Sunday to show off their fantasy finesse. Unfortunately, the internet is lacking but its easy to grab wifi from nearby stores. Also apply for a membership card. You get a free pastry! read more

Dear Panera, I'm shocked ! Correction, this was expected. Four months go by and the best Panera could do was nothing. True to my word, I have not been back and neither have any of my employees. Chris White read more

This store is on my list For the worst store around I signed up to have an order delivered to my brothers house and it never showed up after spending almost $75 for the order and was charged for the order. The manager was not sympathetic at all to the whole situation and if you're looking for a delivery service or catering service for any thing to be delivered as a gift do not use this service it's horrible read more

I have been a frequent patron for over five years at the Panera in New Haven. Customer service has always been friendly. Food has been what I expect at a Panera. However, two weeks ago, three co-workers and I decided to meet for lunch. We all ordered a meal and drink and as a group spent over $60. There was not one table or seat to be had. The entire restaurant was full of students in study groups and no Panera food in sight! One student (with his shoes off) at the largest booth in the restaurant with an ice water. We walked around for ten minutes and when we asked management if they could help we were told we could have our food to go. After fifteen minutes we squeezed into a small table for two and laughed at the student rubbing his shoeless socks on the floor and the fact that almost no tables had any Panera food on it. We actually saw a woman drinking a Starbucks coffee while talking "AT" everyone at the table. I totally understand it's a great meeting place but at least pretend to be a patron. read more

I really like that they have a different layout from other Paneras. Great atmosphere! It could be my imagination, but I don't think they have the full menu. I also saw them throw out a homeless man once (typical Yale snobbery), so I bought him a panini. I get that they have to control that, but I just think it's really sad for a business, especially in an urban environment, to turn its back on their fellow man. He was only asking, very politely, for a cup of water and wasn't bothering anybody... read more

It would be really great if this Panera location would stop changing the menu location. I'm not sure why they change the physical location of the menu so often (let alone the order of the items), but it had gotten to the point where ordering is confusing. read more

I order large catering orders for my department at work at least once a month and I am never disappointed. Even on short notice they prepare great lunch boxes and always have everything we need. Plus the staff is great! read more

I love this place. Wish we had this chain all across Canada. Healthy food. The breakfast sandwich has whole grain bread, egg white, avocado, spinach and tomato! I couldn't believe that I am eating out and it's healthy. Their Chinese cashew citrus salad is amazing and even half order is a generous proportion. It made my month stay in new haven happy. read more

The Panera workers messed up my order and i was waiting for my toast for 1 hour and then it was burned I was like what the heck I'm hungry and I want to eat breakfast , so then when I finally got my meal I asked for cinnamon and they gave me ground cinnamon instead of sugar cinnamon but I didn't know that so I put on the cinnamon and it ruined my whole meal. NEVER EAT AT PANERA!! read more

Standard Panera. Quick service, decent food. I used to come here once in a while for lunch, but they removed my go-to item on the menu (Chipotle Chicken Panini). Also, they keep raising the prices. A pick two used to be ~7$ two years ago and now it is ~11$, and there are plenty of better options in New Haven in that price range. read more

panera of chapel st in new haven has horrible customer service. i ordered my food online it said food would be here by 12:30pm. it was 12:50pm and the food was still not here so i decided to call, when the girl answered she was so rude almost like she was frustrated or something (i get it, at that point that didnt bother me) so i asked her very nicely what was going on and why my food wasnt here yet (lunch hour is over at 1pm) so she goes and says that the food is on the way that they only had one driver, so i proceeded to tell her that it was ok that maybe they should let their customers know there's going to be a delay, she instantly got super offensive and said "i can just cancel it if you dont wanna wait" so i said, how are you going to cancel it if it's already on the way? so she then said well the food never left the place that it would be a while until the driver left bc they had over 25 orders. omg at that point i felt like my entire body was on fire, if there is one thing i hate is people messing with my food. yet i was still nice and told her to give me a minute because i had to double check with my coworker to what she said well you need to tell me now because the driver is waiting for me to give this bag or not. i said, girl you just said it was going to be a while until the driver left what do you mean? she cut me off and said "just tell me if you want the food or not" all i said was is the driver leaving now yes or not? so she said you want the food? i said answer my question is the driver leaving right now? so she said yessss i said ok send it then thanks. food got here 5 mins after. i cant believe how rude she was. i really cant. read more