The food was really good and the service was friendly enough. The clientele however - what is there a looney bin around the corner? I've never seen such an odd, crusty bunch. Every other person looked like a disgruntled piece of misery. Lighten up people! read more

This location is the worst one I've been to. It's a shame that I live so close. They have never gotten my or my Husbands order right, ESPECIALLY for take out. From receiving two sandwiches instead of soup and sandwich to constantly receiving wrong sides, sandwiches made wrong or poorly, or given cup for bowls of soup that were paid for.... I can go on! The Panera in Woodbury is sooo much better than this one. read more

I come here almost everyday! I love the staff and they know my name just by seeing my face! A welcoming place! Great food and very fast! I always get my order to go and I'm not standing there for more than 10 minutes! If I have an issue, it's corrected and I'm compensated! read more

They fail to follow simple directions. My only request on my online order was to have my sandwich pressed. I know the soup comes out of a bag so how much extra labor does it actual take to put a sandwich in a panini press. Then on top of that my order wasn't even ready when it was said to be. I wish I was able to call in my order but they where not even picking up the phone. If you are thinking about doing an online order check your bag before you leave and give yourself ample time. read more

The WORST Panera Bread in Rockland ! Long wait with no communication ! I've been waiting on my to go rapid order for 30 mins and had to keep asking what's taking so long for them to tell me after the fact they have no more of the sandwich i ordered. Unorganized, slow service, and understaffed. The staff currently there doesn't know what to do read more

Today was my first time AND last time visiting this place. The service was terrible. The food was extremely average. And it's overpriced for a basic burger and fries eatery. Won't come here again. read more

This is the worst Panera. I still tend to go here each morning to grab breakfast because it is on my way to work and I have points that I use. If not for that, I wouldn't bother to go here. The staff is so lazy. They move at a snails pace. They are not friendly and they are always out of something. Someone from upper management at Panera needs to go in and make this place function better. read more

The short line took forever, but the worst was yet to come. The choose 2 soup and salad was canned soup and the smallest half sandwich ever! We had to stop at fast food after we left because we were all hungry....after spending $50 for lunch! I have here many times but it just gets worse and worse. I think this was my last time in Panera..what a shame for a business to go down hill so quickly. read more

Expensive and elitist feeling type of place where lesbians (absoultely not that there is anything wrong with that!) and middle class Mommys and kiddies all cluster and the guy/gal metrosexual nerds gape at their laptops. The food is minimal sized and expensive and the entire place just sounds annoying to the snobish music they pipe out for all to the way they announce your name for the pickup. You expect to see the cast of Friends come popping in! read more

I've been there twice and I'm never going again. The staff is the most unprofessional staff I have ever seen. Both times I went they were all arguing in the back; cursing and saying the most disgusting stuff to each other. Also I ordered Mac and cheese with my meal, I paid for it and am sitting there waiting forever for it to arrive. I finally ask the person and he tells me "oh we ran out..." - well thank you for telling me and wasting my time and money. read more

This place doesn't even deserve a star. Orders are always wrong. They don't communicate with each other. Everything super slow and the service is pathetic. Probably the worst Panera I've ever been to. On top of this they gave me a fork to eat my soup. How the hell do you eat soup with a fork. read more

Used to be a consistent quick lunch or dinner spot in the area but after seeing flies on my food this week I'm not going back. Not sure if it was due to a change in staff or management and I've been happy here for years but I can't even entertain the thought of going back again. read more

Hmmm.... Where do we begin? The "Panera Experience," is horrid, the food is overpriced , wayyyy too much for what little, bland, badly handled food they provide to "Guests." Microwaved FROZEN PASTA a 15 minute wait( called ahead of time) FROZEN SOUPS ( served cold with frozen lumps) SOGGY, LIMP SALADS(Way under portioned, its a salad for goodness sake) BUY A SODA CUP FOR SELTZER WATER? (SELTZER WATER!) I may be a bit frugal , but a 5.00 child's peanut butter& jelly, I've seen them use Welch's grape jelly (Non-Organic), and some peanut butter with an illustration of a bear(pretty sure non-organic). The horizon milk product, as I like to refer to it as, should not be consumed by any child or adult for that matter, it's a sugar intense, syrupy almost 3.00 carton of drink! Let's just say, because you receive food on a plastic plate( with stained questionable silverware- just stay with plastic), doesn't mean your food will be standard, certainly nowhere above-standard! PEOPLE! KEEP YOUR MONEY AT HOME, GO ANYWHERE ELSE, ANYWHERE EXCEPT HERE! read more

Healthy food and quick service! Good option instead of McDonald's or White Castle!!! The location is good and there is a plenty of parkiing as well. There soup and paninis are great. read more

Nothing out of the ordinary here. Standard panera bread fare. Eat some bread, sandwich, soup, or a salad... but avoid the pasta.

This was my first visit to a Panera. I will add that the staff is helpful and very nice. I give the staff 5 stars. One of the guys went out of his way to get plastic utensils for us, which was very thoughtful. But I'm not happy with the selection of food. Sandwiches and soups pretty sums up their menu. And for somewhere with clean food you sell all those toxic sodas? Anyway, not enough selection for me. But that's not this specific locations fault. read more

I try to give this place a change many times. Today was the last time. A single sausage and and cheese took 20 minutes to come out. I thought it would be a good size since it's from Panera but it came out on 2 soggy pieces of thin bread and looks like it has been stepped on. A huge plate for a sandwich the size of my palm. No sides with it either. The guy who gave it to me said i was more than "welcome to complain to the manager" instead of helping me out. Staff is rude, food takes too long and over priced! The quality here is horrible. Im done giving this place chances read more

This is probably the worst Panera bread location I have been to. Most often there's only one person taking orders therefore very long wait time. When you're finally placing your order the girl behind the counter has a major attitude , no greeting you , not one smile, no apologies for the long wait Nothing!! read more

wow holy crap they move like snails ! Do not go here for lunch you'll be waiting till dinner ! poorly managed .

Food good when you can get it. Walked out due to long lines a few times. Severely understaffed. Orders wrong at times. Bad management

The staff works hard to keep the line moving. We've been to better locations where there service was better. My friend ordered a pick 2 and got a full sized salad by mistake. Love their green-tea. read more

Pleasant staff and knows how to trea customers. I had an old 'Panera Card' which is no longer used. (purchase 8 coffees - then get one free)Manager graciously honored and offered the new rewards program. Great quiet location in rear to sip coffee and do some work. Free WiFi and lots of outlets for power read more

The last two experiences I had at this Panera was TERRIBLE. About two months ago I went there and I asked the women at the register to make a customized sandwich. She had no problem and repeated my order, she got my entire order correct, I even read the receipt. Once they gave me the sandwich, it had the wrong toppings and the wrong bread. When they brought the sandwich back to the kitchen I had heard this woman complaining saying "These customers need to tell us what they want. I don't want to make this again, I can't stand these customers." This woman was around 19 years old, she looked middle eastern and had light skin (I'm explaining what she looked like because I hope her manager sees this). I clearly told them what I wanted and the cashier got my order right. So this young woman brings my order new order to me and it was wrong AGAIN. Then I kindly ask her to make the sandwich again and CLEARLY repeat the SIMPLE toppings again. So she makes the sandwich and brings it to me... it was wrong AGAIN. I repeat my toppings AGAIN then she FINALLY gives me the sandwich after making it 4 times and rudely says "Is this good enough?" It took all the power in me not to get up and smack this girl across the face. I had to remind myself that I should keep my mouth shut cause if I didn't there would have been a huge problem. I hope this girl doesn't work there anymore and if she does I hope she gets fired, I've worked in restaurants and fast food and I know how you're supposed to treat people. Not only that but I know that it wasn't me bugging cause I saw that my receipt had the exact toppings I wanted. This girl was honestly the dumbest and rudest person I've ever came across. Again if her manager is reading this she is a young woman, around 19-20, she is thin, long brown hair, light skin, looks like she could possibly be middle eastern, and VERY rude. Now lets talk about the last time I went to Panera... So the last time I went to Panera Bread my boyfriend and I had ordered two of the "pick twos". This is all we had ordered, two half sandwiches and two mac and cheeses. It took the workers OVER 30 minutes to make our food. My boyfriend and I were calmly sitting there waiting and waiting and waiting. We saw the people who were behind us in line get there food. We had seen people that walked in after us get their food. So my boyfriend goes and asks the workers where our food is at and they say "Uh it's coming soon". So we keep waiting and waiting, then finally after 32 minutes we get our food. At this moment my boyfriend was angry because usually it only takes ten, maybe 15 minutes to make us our food. So once we get our food my boyfriend asks for the manager and shows him the receipt, my boyfriend says "Look! Thirty minutes for this! Thirty minutes!" Then the manager says "I don't know man I'm just doing my job." I really hope this guy wasn't really the manager because they clearly weren't doing their job right. It doesn't take 30 minutes to make two HALF SIZED sandwiches and two HALF SIZED mac and cheeses. Again I've worked in restaurants and fast food before I know how long things should take and I know when someone isn't doing their job correctly. I've been a manager in fast food and if I was in charge of this Panera I would fire the entire staff and start over. This is the worst Panera Bread I have ever been to. The don't know how to follow simple tasks. I also used to go to this Panera 3 times a week in 2016 and the management was excellent, the food was great, the workers were nice. I REALLY don't know what happened. This place is terrible now. I wish I could give 0 stars. Never going to this location again. read more

Food was not bad . I have to be honest. But the customer service is is TERRIFYING at this place. It's like the entire team wants the owner to declare bankruptcy. Sometimes you'd think they are competing to see who can do the worse job. I made the order . The order comes in missing the bread which I earlier asked the cashier to ensure whether or not it came with it, to which he promised it did ( in a intimidating manner I should add ).Also they forgot to put the dressing. When inquired about it, the employee just went bizerk on me because he wanted me to tell him which dressing I wanted. Panera bread salads comes with standard dressings. Once again, the food was good. But I think either the manager or the owner is probably going through a bad marriage. No other explanation for such behavior. read more

Ordered 2 of the green goddess Cobb salad and it took long to get it. My salad was mixed while my friends looked like they just threw it all on top with just clumps of chicken. They tried to cut the chicken but it was Frozen ...... read more

Had not been here in years due to bad experience This is now the 3rd time in 2 weeks and everything has been outstanding. NE clam chowder is very very good and I'm a picky clam chowder eater! Turkey bacon avocado sandwich awesome - and I don't usually like turkey!! Panera is back on my GO TO list!!! read more

A good place to have lunch and reminds me of my favorite Atlanta Bread Company that we sadly do not have up here. It was a great lunch, about $20 for two people. I had an OK sandwich, the sauce had too much salt in it and a great Greek salad. My date loved her sandwich and salad. I did not like there iced coffee at all and I wish they listed which menu items were low fat. I know this review does not sound too positive but it was a nice, good and portion appropriate lunch. read more

Customer service is not the greatest, but it's doable also the only think that gets me is why in the hell are the bagels so damn much money, but I find myself keep coming back. Overall it's not a bad joint to eat from. read more

Foods gotten so bad. I don't know what happened. I used to always go here but now I don't because every time I eat their food, I get sick. The people who make the food also have an attitude problem. The guy who prepared my food has the audacity to ask me for my receipt cause he thought I was trying to get some free food. After he realized he was wrong he walks away with an attitude and tells me I can have the extra soup.... read more

Check your take-out order before you leave! I ordered 3 salads to go and when I got home, the chicken ceasar salad was missing the chicken and the oriental chicken salad was missing the dressing. I normally have a great experience when I dine-in at Panera. But this was annoying. read more

"end the day with a delicious meal"??? more like end the day on the toilet. not only did they mess up my order, but it wasn't even good. grilled cheese??? more like whales feet. one single slab of cheese half off my burnt whole wheat bread gives me nightmares. i took a bite of my bread, and almost choked!! is is filled with small shards of glass??? idk. but this place as a whole is REPULSIVE. i will NOT be coming back. the mango smoothie was okay tho. & the worker was hot so ‍‍‍ read more

Since panera is a chain restaurant they usually always taste the same. I can't say that this panera is like the others. When we walked in the girl helping the people in front of us was very rude. She kept yelling at the manager. The manager then came to take our order and was friendly but a little scatter brained. He ended up putting my moms debit card in his pocket but had insisted that he gave it back!! The wait for our food was much longer than normal. When I got my meal, my Cesar salad had barely any dressing and the croutons were stale.. My sandwich was drenched in mustard.. Overall it is a panera but I would suggest going to a different location! read more

Found a fly in my salad before. Had the person make my salad give me attitude. But the food is great just terrible service. They usually get my order wrong most of the time but once I correct them the order seems fine and they give a free pastry complimentary if they mess up the order. Love the chipotle chicken panini and I love the Asian sesame Thai salad. read more

Went here for the first time last Sunday. The place is huge and the staff couldn't have been any nicer. Ordering and delivering of food was quick. We will be back for sure. read more

Not well maintained and the staff do not seem particularly concerned about anything. Has steadily gone downhill since opening.

I'm going to only give two bc the food is always good but they NEVER have enough workers here. Whoever runs this place really needs to stop being a penny pincher and start hiring more staff for the lines they have piling up. Four people in front of the line left after waiting more than 20 minutes just to order because the cashier had to prepare the drinks. No good. read more

this place is like a high end starbucks. they have great meals & great drinks. On top of that, the staff is really friendly. i didn't expect this place to be this good. i'm slowly becoming a regular since i live so close. read more

In general, I am a fan of Panera but this location is not like the one on route 4 in Paramus NJ. They keep messing up orders and their drink selection is smaller. No nestea and other soft drink beverages? They always run out of french bread too. What GIVES????? Isn't it baked on site or they should have a higher quantity delivered each day. Give me a break. Don't give me crappy dinner rolls without stating it beforehand. Also they run out of baked good quickly and their paninis seem to have less meat/veggies than some of the other locations even though I know they weigh out portion sizes in bags. Maybe this owner is being cheap. read more

I frequent this location a few times a week for breakfast.. the food is always delicious. The problem I find is that when I come in to order, sometimes the only one online or maybe one other customer it is such a long wait. I will stand there sometimes 5 or more minutes just waited for an employee to greet me. They rush around like they are busy. A simple "I'll be with you in a moment" would be nice. I also use the app the pre order for the rapid order, and every time I get there to pick it up it is not on the rapid order shelf. I have to wait on line and ask for it. I thought the point of that service is no wait. And when I tell the staff I am here for it they scramble to put together my order. Pretty disapointing. read more

I don't know what is going on with this location but twice in the same week I order just chicken soup and it takes them over 10 mins to get it to me when the place is empty ... poor management execution!!! read more