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    Panera Bread

    2.2 (88 reviews)
    ModerateSandwiches, Salad, Soup
    Open • 7:00 am - 9:00 pm
    Updated 2 weeks ago

    Order Panera Bread Takeout or Delivery

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    PANERA BREAD ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Outdoor seating
    Good for groups

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    Robin G.

    I have like it's really inappropriate that the staff cannot have two sliced bagels ready to go on time, not even toasted just sliced. Also, does this look appropriate slicing to you? There is no way for me to heat this up later evenly or top it because it's so unlevel nothing will rest on top. I don't think it's outlandish to expect that when I pay for a Togo order that is ready as expected in the expected spot, but somehow the cashier seems to think so. Even if it is busy, does the management stuff they're not anticipate that the mornings are a high traffic time and schedule staff appropriately? I find it absolutely ludicrous that the Panera is so poorly managed that two untoasted and sliced bagels cannot be prepared for pickup.

    the interior of a restaurant

    Excellent coffee, and the manager is the best one I ever seen. He is always welcoming and greeting the costumers. Relaxed environment, with very good seating. I highly recommend this place

    Receipts!! Lol
    Nik A.

    Unfortunately, the manager Maria is lacking basic customer service skills. I can't complain about all the managers because the light skinned black guy was extremely nice and accommodating when they got my order wrong. I frequent Panera a couple times a month, but I will never go to this one in Lawrence again because of Maria. This lady is in dire need of some coaching on how to treat guests. I always use rapid fire when placing my order so there is no hassle or waiting in line. I placed my order online and went to pick up it up for myself and my husband during my lunch hour. It was INCREDIBLY busy that day and the line was outside. I ended up waiting for 35 minutes inside of the store for my food which was never prepared. I completely understand stuff happens, but I wasn't going to waste anymore time. I was asked to write my name down and that I would be refunded. The cashier was extremely nice, apologized many times and offered me something from the bakery and a free soda. I had to decline due to my meal restrictions at the time. This incident happened on October 11th. Sometime goes by and I realize I was never refunded my money. No big deal, things sometimes get missed, so I called inquiring about when my refund would be processed. That's when Maria got on the phone with her condescending tone and basically lied to me stating that they only do their batches every 5 days and she would have to call me back on Tuesday (it was a Saturday when I called) As a former restaurant manager I am unaware of any place that doesn't batch the system at the end of every single night, but she obviously just wanted to get me off of the phone. If you ever have an issue, hopefully you don't have to deal with Maria. It is December 7th and still no refund. At this point I don't want my money, but I will not return.

    Panera Bread in Lawrence

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    Photo of David G.
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    15 years ago

    Ugh, long line, slow service, empty coffee container, had to wait for new brew.

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    11 years ago

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    10 years ago

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    13 years ago

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    9 years ago

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    11 years ago

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    14 years ago

    it was my first time ever going and i dont think i will ever go back. took over 15 min for just one sandwich and it was cold when i got it.

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    10 years ago

    i love panera bread. it gets me some type of way. im in friggin love and ugh omg. they have bagels and cookies and soup. just so inlove.

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    Page 3 of 3

    Ask the Community - Panera Bread

    Panera Bread - sandwiches - Updated October 2026

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