all i wanted today was my tuna sandwich. i got a you pick two with the mac and tuna sammy. i saved the sammy for last bc it's my favorite and i needed the mental health support it offers. but no. they gave me this. i don't know what it is but let me tell you it's not good. day = ruined. week = ruined. panera pls be aware read more

Panera Bread - sad sandwich - Sandwiches Near Me - Holland, Michigan

Bad service, employees acted as though they couldn't hear me and continued to do so as I pointed it out. Food is not worth the money

DO NOT BELIEVE THE BOGUS ONE STAR REVIEWS BY the reviewers that have 1 or 2 reviews only and over 100 Yelp friends, they are all from the same group of people that write bogus reviews to hurt businesses across the county and have never been to those businesses, they are losers and they should have all their reviews flagged!! NOW ON TO MY REVIEW, went this morning for a pick up order, to get something for breakfast for my wife and myself and something we could eat at the beach for lunch as we were headed to the beach. The service was excellent and so was the food, my order was correct as I asked for some specific things not to be on sandwich and one of the things that comes on the sandwich to be on the side. They got it all correct and food and service excellent! Even the guy taking the order was very patient with the slow elderly lady in front of me in line, he was very kind to her. Do not believe the bogus 1 star reviews! read more

Food is always great here, but service is HORRIBLE. Today I walked in and had the very young manager wait on everyone but me. She would look at people walking through the door, look at me in line, and wait on them first. I was sick and just wanted my food...had to get someone else to wait on me because their manager isn't experienced in customer service. They need to hire someone else to "run" their business. read more

Came in and ordered soup and salad, asked I'd gluten free bread was an option and the manager rudely said NO. I ate and was very discouraged to see how ugly people have become read more

I just left the Holland Panera Bread. The service was awful. It seemed everyone was training. From the time we walked in until we left was 35 mins. There were 2 people before us, and it seemed both cashiers could not find anything on their screens. All we ordered was a coffee and muffin. When I asked the Manager for help because we had waited so long for the coffee, he very arrogantly said "they are working on it" and walked away. I do not recommend going there on a Tuesday morning! read more

I am always so pleased with the quality of food this Panera Bread delivers and they have a wide variety of healthy items to choose from. I appreciate the rewards too . Pamela often delivers our food and she is just lovely! read more

After traveling all day, my fiancé and I were excited to sit down and eat some good food, because Panera is usually great! The service was quick, but it maybe should have been a bit slower because all of our food, sandwiches and soup alike, were still cold. Unfortunately, it seems like the reviews were right! Our food was warm the second time around, but we were hungry 20 minutes ago. read more

Worst service we have ever experienced. Ordered breakfast sandwiches over 40 minutes ago. "Ran out" of brioche buns, have been promised our food three times since then. read more

Been a while since I have been in this restaurant. This use to be a really nice clean restaurant. What a change and not for the good. This place is filthy. It even smells bad. Try wiping down your tables between customers and maybe even clean all the dirt and dust In the back of the seats and on the floor. That can't be from one day. Not good. read more

I stopped in at 4:00pm to pick up an easy dinner for two. I didn't get exactly what I ordered, but it was close. Either the order taker or I should have verified it before I paid. The food was made fresh and I was pleasantly surprised by the Spicy Thai Salad with chicken. I had never tried it before and it was very good. I will return for that again! read more

The dining area is not clean, not by any measure of the imagination. I know this place has a high volume of customers, but the lack of cleanliness is appalling. The woodwork surrounding the booths and all the adjacent walls are just plastered with sticky dirty fingerprints. The carpets must have several days worth of crumbs accumulated. It is a disappointment to bring my family in for a dining experience in such an unkempt environment. Given the recent remodel, I would have expected things to be much fresher. If the dining area is this sloppy what does the back of the house look like? read more

stopped in at 2 pm on Saturday, July 16. Not especially busy, but lots of dirty tables and the floor was a mess! It looks like A Burger King in here - ugh. Straw wrappers and napkins on the floor and under the booths. Not Panera caliber for sure. Dos was good as usual for Panera - but please - clean this place up!!!! read more

Panera Bread - Sandwiches Near Me - Holland, Michigan

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We tried calling in a lunch order yesterday and after being put on hold for 10 minutes a lady came on the phone and said she was "way too busy to take our order". She asked if it would be okay if we waited an hour and a half before she could get to our food, when I said no we'll just go somewhere else she said okay. Alright fine I'm going to Jimmy Johns and our office won't be calling in lunch orders there anymore. I would like to add that after an angry email we were offered a free lunch for our trouble. read more

Ordered Sonoma Chicken Stew, they forgot the biscuit that goes on top. Went up and informed them...never came with one. Could hear the kitchen staff bickering and the place was dirty, I won't be back. $8 for a crappy bowl of soup is just not worth it. read more

This is a great place to get food especially if you want it fast and hot I would definitely recommend it to anyone because it's the best ever in the world ever you should try it now or else you are a tourist and you don't want to be a terrorist so eat at Panera also vote trump I mean vote Hillary whatever they're the same thing but I'll text doesn't matter when it comes to food reviews I really like Panera and like I said before five stars read more

I've been here a few times recently and it was Great! The food was excellent, the broccoli cheese soup is always good. The staff brought the food out quickly and the tables were clean. read more

Not a huge panera fan, but these folks did it right. Half Chipotle chicken panini and broccoli soup.

Always super impressed with their food! It's my husband and I's go-to take out. Friendly staff, too! Broccoli cheddar soup is by far my favorite. read more

I don't know why I go back. Long line to get in. Computer system was down, so I could not use my coupon which expires later this week. Beverage bar was dirty. When meal was served, my wife ordered soup but did.not get a spoon. I went up to get one and was told to pick up one from the tray. Went to grab one, but the tray was full of food particles yuch! Floors were also covered with used straws and napkins. There appeared to be a table where they were stacking dirty dishes. In summary, restaurant was dirty. I still like Panera, but not this one. read more

Although the food standard is satisfactory this place always seems understaffed and we have always had a long wait before being served. On top of that the prices are rather high. That said, my wife and I do frequent our local Panera from time to time. We enjoy the fireplace in winter when it is not too packed as well as the chocolate pastries when they are available. It is strange that such a place can run out of pastries and bread. read more

Clean this place up!!! Dirty dishes all over, slow service... What a sty! If this is the "new" Panera time to sell my stock!!!!

I'm a Panera addict and I regularly go to about 6 different ones depending on which city I am in at that time. Besides a frustrating experience I had there the other night (a very friendly and energetic woman took my order but either she or whoever puts the food together really messed it up. It's a pet peeve of mine when restaurant workers can't follow directions...) Besides that experience, this Panera has been my favorite. Great atmosphere, very friendly, and as always, excellent food. Just please learn to pay attention and follow directions! ;) read more

just went into the Holland branch...my wife and I both ordered the "you pick 2". My wife saw a little card on the counter that states, I quote "any 99 cent bake goods with lunch or dinner order and medium drink". My wife ordered a cupcake. The receipt showed a $2.79 charge for the cake; the orders also came withoug a "bauget/roll or chips, as shown on the receipt. I aske the "manager" (young kid) about the cupcake and the bauget/rolls/chips.... he said the "99cent bake good does NOT include cupcakes".... I asked him why they have a sign that doesn't show that.... his response: "that's the way corporate marketing does it, and I have no control over it.....I'm at the bottom of the totem poll". I almost lost my gut laughing.....I was just dumbfounded!!! Way to go Panera!... You won't have to worry about me eating at one of your locations ever again!....its not like you're the ONLY option for a quick sandwhich and soup! read more

If you are familiar at all with Panera, you are already aware of the wonderful food every time. Fresh and far superior options for anyone looking for reasonably healthy meals. What sets this location apart seems to be the incredibly kind and helpful staff. Never annoyed to enter a phone number for their "My Panera Card," prompt and polite behind the counter or when delivering the meal, the staff has on occasion even handed out free pasties at the end of the day or a soft drink on the house. You find yourself wanting to support a place like this. Relaxing and clean atmosphere. Comfortable for those with kids or a solo trip to sit in a quiet corner with your drink and a book. read more

I love Panera, but this location is bad. The past couple times I've gone, I've had to throw away parts of my meal due to the quality of some of the ingredients. When you're paying $10 for a salad, having to throw away all of the avocados because they are almost completely rotten is a shame. I'm all for letting produce live their full life, but there's a fine line between overly-ripe and straight up rotten, and it seems the team here is not the best at deciding which side of the line the food falls on. It's a shame because I love Panera, but I don't think I'll be returning to this location any time soon, especially with the other places around that have great salads and sandwiches for the same price. read more

How a panera bread always seems to be out of bread is beyond me, but every time I try to buy bread in the afternoon, a 18 year old manager tells me they are out of bread. This place is run by incompetent people. I suggest finding somewhere else to go. read more

Great place for a quick lunch. Food is always good and sops are served hot. Numerous times we have gone after church on Sunday only to see thy are out of pain bagels. Repeatedly. Apparently they only make as many as they needed on that date a year before. I was told I could call on Saturday and "reserve bagels" though. :) read more

Every time we get food to go from here, it is wrong. There's been times that they change the bread on a sandwich without telling us or asking if it's okay, salad with missing toppings or we pay extra for toppings and there won't even be extra. The bag says that it's checked by a manager every time so I'm not sure what the excuse is for constant mistakes. read more

No bagels at 1 pm when it's one of the things you are most know for?? Management issues?? Not sure but not impressed.

I am normally extremely generous with the restaurants, and I try to be quite understanding. However, this Panera has mega management issues. I have been there four times this month and have not been satisfied with the service any time. I feel that I am a low maintenance customer and I'm typically happy with what I'm given, but I won't be going back to this Panera. It's a shame because I usually love Panera. Here are the issues that I've had this month: I picked up two dozen bagels and danishes to bring to a school for teacher appreciation week, and the bagels were thrown haphazardly into a large paper bag. Then, the worker proceeded to put the box of danishes right on top of the bagels and give me my order. When I mentioned something, I received a disgruntled look. I had to ask for extra pastry boxes and I repacked all of the bagels to make them presentable. I have never had this at any other Panera and I've done orders like this many times. Additionally, The staff at this Penera do not seem very friendly. I find it difficult to want to go back to a place where you feel as if you're an annoyance to the people who work there. Today, I decided to give Panera another try because I love the tomato basil bread. I ordered one loaf of tomato basil bread and one loaf of country white bread in addition to some bagels. I knew from my last experience to ask the worker to please put the bagels in a smaller paper bag or plastic bag so that they don't roll around the bottom of the large bag underneath the other items. She obliged and then proceeded to get the bread, slice it, and bag it. She definitely needs a lesson in how to put bread into a bag. The bread was shoved in a bag and was not in the shape of a loaf. Pieces of the bread were sticking in all different directions and one piece was bending in half. Customer service and presentation is not a strength at this location. I feel that this location could be cleaned up quite easily by improving the management and offering employees some training in customer service and presentation. read more