What makes this Panera stand out is the people who work their, their patience, and grace dealing with a difficult customer. I was that guy today. I ordered a sandwich with no mayo, and got a sandwich with mayo. I let the crew know, and they made me a new sandwich... the wrong one this time. I let them know and they put up with me, making me a third. Working the line in a few restaurants myself, I know all to well that mistakes happen, but it's their response that struck me as remarkable. At a time when they must be under enormous pressure with fear of exposure to C19, adapting to new sanitation guidelines, and an increasingly tense economic situation, they addressed my complaints with an abundance of patience and courtesy. There are some darn fine people working there, and I can guarantee excellent service if you pay them a visit. read more

No Apology: Initially gave me the wrong order through drive-through. Aldo can barely taste any chocolate in the mocha. Then not able to get a hold of someone over the phone for the longest time after getting to work and noticing they gave me a salad instead of a chicken salad sandwich. On multiple attempts their phone message just kept saying that they were busy during a peak time. Finally able to speak to a manager later in the day who said to just come in and they would replace my order but didn't give me a timeframe from when I needed to do it. I let him know it would be within the next week or two. When I came by today, like the manager said, they instead gave me hassle again with no apology read more

This Panera never fails to screw up an order. Or forget something. Or give you the wrong stuff. Consistently out of stock on the most popular food items. Lucky for them, they are the only one around. read more

Updated again on 5/24/18: Horrible! Again, they are always out of breakfast items. I just don't understand it. Why can't they ever keep enough egg soufflés ready and available? And there has been no response from management about my complaints either here on yelp or the ones that I've made in the store. It's so frustrating because in Gastonia there aren't really a lot of places to go and get breakfast. I know, I know I should be making my breakfast at home but like many of you I'm often in a hurry. I wish there were more breakfast options in Gastonia. If somebody would open up a restaurant that served halfway healthy breakfast items they would make a lot of money. Update: i'm downgrading my rating from 2 stars to 1. This Panera bread makes me so annoyed in the morning. I order from the mobile app in order to have my food ready when I get there. 9 times out of 10 they never have the egg soufflés ready. The problem is they still have them available on their website. So I order expecting my food to be ready when I get there. But then I sit there and I wait and I wait and I wait. After going past the time that it's supposed to be ready I ask them where is my food? They say oh we are out of egg soufflés. So no one was going to tell me that you're out? You just see me sitting there and no one says anything. This is like the fifth time this is happened. So the first thing I will say about this location is that the employees are very friendly. After that it is extremely disappointing to come into an establishment that is known for breakfast and for them to always be running out of or be out of items. For instance, the soufflés - they never make enough. And when you ask for them they're always "in the oven". Fruit cups are rarely available. They never have enough people working up at the register. Therefore the lines are long. I don't understand how you can be a business that is known for breakfast and always be running out of things. read more

I feel the food was good but I was upset with the portions for sure. When I order a bowl of soup from inside the store I never worry about the cost but when you have to get it in the drive-through and they place it in a cup that is so small compared to what you get in the store it is uncalled for for the price to be the same. My sandwich was the size of a folded dollar bill, my cup of soup was smaller than a baby cup. And then on top of that getting drink, and then a cup of macaroni and cheese that was just a small as the soup and it cost $18. This was probably my last visit before these doors open back up. I just won't go to drive thru anymore. read more

I love Panera Bread. It's actually my favorite place to eat. My family always buys me gift cards because of how much I love to eat here. But this location been nothing but a disappointment. The dining room is perpetually closed. When you go through the drive through half of the menu items are unavailable. This past time is was the macaroni was dethawing so it was unavailable at 12:30 on a Sunday. It's been terrible service the past 4 visits to this location. I just don't understand how I keep trying this location and they consistently are such a let down. read more

Amazing soup! I've never been to this restaurant but I will for sure be coming back :)! The broccoli cheddar soup is awesome. I got three different kinds just to try them out because I've never been here but I got cup sizes to just taste test and I love the Corn Chowder the best! The corn chowder taste like a chicken enchilada in a soup. The chicken tortilla soup was okay but I didn't feel like it had enough flavor. Broccoli Cheddar soup and Corn Chowder was the best tasting soups I've ever had. I also ordered a frozen strawberry lemonade and it wasn't too sweet but just enough to my liking. It looks like a smoothie and it taste amazing as well. read more

Panera Bread - This is a Frozen Strawberry Lemonade at Panera Bread - Sandwiches Near Me - Gastonia, North Carolina

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Wrong bread, order not complete! Sometimes I look at ratings and think they're not accurate. I did that here when I saw the 2stars. 2 stars would appear to be very accurate. read more

Totally ridiculous, we arrive at 7:55 PM Mon, Dec 26 and are told we have to order from the Kiosk. So we go to the Kiosk and every soup and bread is listed as Sold Out. So we ask and the woman tells us it is an hour before we close. WTH is this? I would say that this restaurant needs a totally restaffing including the management. read more

Slimy black is not an acceptable version of lettuce. At least this time they actually got the right items in my pickup bag. I wasn't so lucky the last three times. Guess that makes four strikes. read more

We went in and they had no lettuce for Salad's or Sandwiches. They had no bread for soups. It took over 30min to get our food. Once we got our food it was not very good. No flavor. And to beat all of this, our simple soup and samdwich meal with a drink cost $50.00 + . NO good, Never again. read more

Unfortunately, this Panera continues to disappoint. EVERY TIME. I go back because we truly like Panera's food BUT the quality of service falls flat EVERY TIME. Christmas Eve morning, 17 minute wait in drive thru after order was placed. Finally make it to the window another three minute wait before someone comes. He doesn't know my order. Then he asks has he already taken my money. Order wasn't ready. This morning another loooong wait with only one car ahead of me that was parked. My order comes it's wrong. The bacon was left off. I tell the cashier. They park me where the man was. THEY BRING ME THE STRIPS OF BACON OUT TO BUILD MY OWN SANDWICH which is cold out. The only reason I gave two stars is because the Managers always make it right. read more

I give this place one star, for the over price sandwiches served looking like it came from McDonald I seen children make better sandwiches than this Ordered the Streak and White Cheese Panini (3), Bread was hard as a rock Sandwich was very greasy and linking oil May sandwiches look as if they came from the microwave Disgusting read more

Panera Bread - Sandwiches Near Me - Gastonia, North Carolina

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Drivethrough lunch for Father's Day to take next door to Chipotle (hubs fave place), because Panera makes my tot's fave MacNCheese AND I love Cuban sandwiches... A "pick 2" Cuban & Mac PLUS and additional "large" Mac for us to share and $20(!!!!) later, huge disappointment - the "large" Mac was LESS THAN HALF FULL! That can't possibly be what they charge $8 for... WTH?! And to top it off my sandwich fillings were in a tiny pile so the four corners were bone dry ‍and the amount of actual meat was seriously lacking :( when you pay this much for food you want it to be luxurious like- these damn sandwiches are supposed to be the Four Seasons of sandwiches where everything is perfect and every bite leaves you wanting more. read more

This location has no WiFi, has no plan to restore this WiFi, so if you are a business professional or student go else where. Also restrooms are always dirty and stay that way for hours, even when pointed out. Also, they are often out of diet soda options. read more

Breakfast is not over until 1030 but I showed up at 10:00 a.m. and if they've run out of something they will not make it so I want a souffle but the lady said that they would not make any more because breakfast is almost over 30 minutes is a long time not to fix things that you run out of that is crazy to me so now I know never come to panera at breakfast at least 30 minutes to a hour before breakfast and because of their out of an item they're not done every make it that is so dumb anyway I like their soufflets but all well guess I'll go somewhere else read more

Just got off the phone with a women.. asked her if she could add some extra dressing for my Caesar salad that I ordered through Uber eats. She said yes no problem.. she didn't add any. I'm sick of Panera giving one SMALL DRESSING for an entire salad. Very annoyed that she said yes and then didn't add it. Also missing my bread that I paid extra for. read more

We had a catering order placed last week and needed to add on a couple of hours before actual drlivery. The catering manager, E. Williams, is great. She helped us out without an issue! All of the past catering orders were great; good food, on time and correct! Thank you! read more

Pretty much like every Panera I've been to. (Not that I've been to many as it's not my favorite place to eat. However, there was a time when a club I belonged to frequented a specific Panera for meetings.) Inside looks the same as the others. What's annoying is how some of the tables (versus the booths) protrude too far into the aisles and make the place feel crowded. Not comfortable. If you're wearing a full length coat, carrying a purse bigger than your hand, or have your laptop, do NOT sit at one of the small rectangular tables. The chairs feel low which means you will need to hang your coat JUST SO on the back of the chair, so your coat doesn't drag the floor. The table is too small for anything other than your meal/drink and maybe a book. If there are are at least two in your party, pray for a booth. The parking at this location isn't the best. The lot is right off of a main road and is shared with a few other businesses. I felt endangered and confused when parking and leaving. read more

I have given this location numerous opportunities and they have messed my order up at least 4 times. They have left things out of my online order, when I went in to tell them they said "oh we are out of that" so I guess they were just going to charge me for it and not even tell me. Just picked up again and the soda was almost clear so it was obvious they needed to change it out, it was pure carbonation. I've given them other chances just because it's close to work, but it's awful. read more

Big Panera fan, not a fan of this location. I find they are always running out of items here. One time the self checkout kiosk even told us when paying that they ran out of something on our order while we were ringing it up - but funny enough it didn't tell us what that was! Haha. We were stuck in an endless cycle of trying to remove and item and check out just to find that wasn't it. Kinda like whack-a-mole! I also find that the tables are usually not clean at this location. Every other Panera I sometimes will come across a dirty table, but not every visit. Hopefully this location can step up. It's close to a lot of good shopping which makes it convenient to stop for a quick lunch or dinner. But I don't pick this location to visit unless I'm already over this way. read more

I have been to a couple Paneras that have the most annoying and incomprehensible iced coffee policy: they put the iced coffee with the hot coffee. This is a problem for several reasons 1) the hot coffee is always at the front 2) the ice dispenser is in the back of the restaurant Here is what inevitably happens in this situation. I grab my iced coffee cup and go to where the, you guessed it, the ICE is. I fill my cup with ice and look for the ICED coffee. To my surprise, it is located at the other end of the restaurant with the HOT coffee. I saunter over to the HOT coffee and pour ICED coffee in my glass. Unfortunately, the lids and straws are back at the other end of the restaurant, so I stroll back over to the other side of the restaurant. I put my lid on my cup, then go back to my seat, which as Murphy's Law would have it, is at the front of the restaurant. The food thing about this set-up is I can knock a mile off my afternoon run, cause I just walked 3 miles. Panera Bread- here is some free advice. Put the ICED coffee with the ICE dispenser! Would you put the hot tea bags over by the ice machine? read more

I have usually liked Panera Bread, as I feel it is one of the more healthy fast food chains. I would say that this location has great customer service. I do feel like the food is overpriced for what you get. I am mainly writing to complain about the Quick Pick Up. Today I took the time to order online at the Panera Bread website. I did not want to go inside panera bread because at the time I was sweaty from working out and was covered in dog hair. I got to the drive thru to pick up my food. Apparently you can not get the quick pick up by the drive thru! What is quick about having to park my car and go into Panera Bead? Also, the quick delivery is just sitting on a shelf. I did not have to prove I actually ordered with the emailed receipt. So in conclusion, I do not understand why I had to go inside and pick up my food. Couldn't some one walk a few feet and give it to me in the drive thru? Secondly, I feel like anyone could just claim the quick delivery food before I arrive. They would be getting a free meal! Love the idea of online ordering but not at all convenient! read more

Panera is great for their soups and sandwiches. At this location, I utilized their touch screen devices to order, and it was super helpful for being able to visualize menu options and prices. It is user-friendly. I opted for the Pick 2 option, choosing a Cup of Chicken Noodle Soup ($3.79) with BBQ Chicken Flatbread ($4.69) for a total of $8.48. The "Cup" of soup comes in a bowl if you are dining in. Also comes with either potato chips, fruit, or baguette. I typically opt for the baguette to dip in my soup, especially if I get a creamy soup. While you can't go wrong with good ol' Chicken Noodle Soup, the star of my combo meal was the Flatbread. It was perfectly crispy on the outside, soft and chewy on the inside! It includes Gouda, spinach, chicken, cilantro, and onions (I added caramelized onions) on whole grain bread. I hardly tasted the cilantro. I also wish there was more chicken and spinach. Still, it was tasty. Also shared a delicious Cinnamon Roll ($2.89). It was about the size of my hand! read more

Panera Bread - BBQ Chicken Flatbread and Chicken Noodle Soup Combo - Sandwiches Near Me - Gastonia, North Carolina

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This is not a top-tier Panera, it's just okay. The staff wasn't friendly nor were they unfriendly they were just folk doing their job. The food was consistent with other Paneras but there was nothing special about this location or the team. They gave you a pager to let you know when your food is ready. However, when your food is ready a team member yells your name to pick up your food. I'm not sure what the pager is for...wait I do. You're to gaze at the technology with wild amazement. We ordered our food to go but they served it to eat-in. They corrected it with no problem. If we're in the area again I doubt we'd stop by as there are other options available. read more

Haven't been in a Panera Bread for awhile. There is a optional new way to order without standing in line. They have kiosks where you can order complete meal, pay, take a beeper to your table and they will bring it out to you. Thought that was pretty cool. Store was very clean and employees very friendly. I ordered the Steak Panini which has swiss cheese and horseradish dressing. A really awesome sandwich even though it was a little light on the steak. My wife got a turkey sandwich that had the meat falling out of bread but I could see plenty of bread when I opened it up. New hours, 6-10 m-f and 7-10 Sunday. read more

I like Panera. I feel like I can get my money's worth. The food is always tasty and fresh. Service is pleasant and courteous. They also have apple pay. They do need to check the lobby more often. read more

Panera's Chai latte has been my favorite until recently....they must be watering it down, it doesn't have the same rich flavor it used to. For $4.00 you should expect it to keep up to standards. read more

I generally like Panera Bread, but this location leaves a lot to be desired. I have gone to this location on 2 separate occasions (both on Saturday, a busy day yes, but they should plan accordingly) and they have either been out of my desired bagel, or out of my preference of cream cheese. And it's only 8:30 in the morning. If, as a business, you know what your hot sellers are and you've noticed that they are running low at 8am, wouldn't you want to be pro-active to get those things stocked up? Isn't that how they make money, by selling their products? And the staff are less than apologetic about it. They don't even seem to be on the planet or care that there is a customer in their store. Disappoint me once, shame on you. Disappoint me twice, shame on me. Never again! read more

Don't order a strawberry smoothie from this place. Save $2-$3 by going to McD's or Smoothie King instead. This Panera Bread location seems to forget how to make their strawberry smoothies. You definitely don't get what you pay for! Their strawberry smoothie is supposed to have Greek yogurt but somehow they always forget to add it read more

The food itself deserves 3 stars. It's the service that's getting the 2 stars. The wait time for our food was a lot longer than normal. It wasn't very busy in there this afternoon. Waited for way over 10 minutes for 2 different pick 2's. Nothing complicated. After we ate I wanted to ask about a dessert that I saw on the menu. So I asked an employee a question she have heartedly started speaking to me, not really trying to be helpful or anything. and then another employee said something to her and she just walked away from me and then didn't even bother to come back to answer my question. It's like I'm done with you now go away. Just frustrating. read more

Never liked Panera. Last time through the drive- through, ordered a toasted bagel and cream cheese. Opening the bag, found a bagel and a small package of cream cheese, no knife, good luck. Having serviced Panera locations in past years, they are demanding and cheap, never offering so much as a cup of coffee before dumping it down the sink. read more

I was loving the Rapid Pick set up. However, I went in today and I had to make my own tea. 1. That's not "rapid" if I have to wait for the area to clear to move forward with making my beverage. 2. CORONA VIRUS. Not sure what sense it makes. read more

Well, thought I'd give them another try... that was a regretful decision. Ordered a Fugi Apple Chicken Salad. Well, got my salad, but no Fugi Apple....Really.... come on people. How are you going to pass out a Fugi Apple Chicken Salad without the Fugi Apples????? And of course, no one offered to tell me that the Salad was missing the Fugi Apples. This Panara is the worst I have ever visited. You had better check you orders....there is no telling what you will end up with....This locations need to have some serious training....Good Luck to everyone that visits the Belmont, NC location. read more

Food is great, price isn't so much and portion sizes are minimal. Atmosphere is ideal! Internet speeds are slow. Staff was nice n friendly. Would be a regular if prices were more approachable. read more

Wow!!! This place has gone down hill in a big way.. the dinning room smells bad and is always dirty.. the food is sloppy and sometimes not fit to eat.. very disappointing.. there's a guy at the drive thru that is creepy and extremely RUDE!!!! Will never go back.. OVER priced!!! read more

We just spent $18 on one smoothie. We are in between softball games. We were looking for something healthy. We went to this restaurant and no one taking our order told us that they were running behind. It got to the point we could not wait. I walked up and asked for the smoothie that had been sitting on the counter. We finally had to leave but not before being offered two danishes for lunch. No thanks. Our $18 lunch consisted of one smoothie. And I can promise you the staff did not care. read more

Would you eat this nasty a** lettuce on your sandwich?? Sick and tired of getting this quality of food from the Panera Bread in Gastonia. I have received this in my salad also :( read more

Panera Bread - Would you eat this nasty a** lettuce on your sandwich?? Sick and tired of getting this quality of food from the Panera Bread in Gastonia. - Sandwiches Near Me - Gastonia, North Carolina

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Worst service ever!! Will not ever order delivery from here again!! Place order at 4:30 online and at 8:20 no food! Was told numerous times different reasons it was not here and that it was on the way. Need a GPS to get from Gastonia to Belmont!!! Never again!!! read more

My family and I went through the drive through. Service was not bad and food tasted fresh. HOWEVER two of us requested apples as our side and were given bruised,pitted, and small apples. I have no doubt that had we gone into the restaurant we would not have been given apples of this appearance. read more

Panera Bread - !!!! - Sandwiches Near Me - Gastonia, North Carolina

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