I like this Panera bread good food and also a cool place to study in. I worked here in the past and honestly all I gotta complain is some of the customers I've had. A lady threw her sandwich at me because it was "too expensive" another lady gave me sass even though I was trying to help her, some old dude screamed at me cause I couldn't understand me, a group of ladies were talking bad about me in Spanish cause I have hearing issues and I literally speak Spanish so I was like uhhhh the entire time. Anywho good restaurant just remember to please treat the cashiers well.. we are someone's daughter/son trying to save up money for college so keep that in mind when you come here read more

This location is sooooooo much better than south riding. We went out of the way and drove all the way to this location to give Panera another chance and this location exceeded all of our expectations. The portions were great and everything else packaged amazing and they even had a big soup dishing spoon and silverware. The food tasted amazing and fresh and they got the order right just from us placing it online. I would 100% travel 20 minutes out of the way just to come here. So before you leave a bad review for this location go try south ridings take out lol you'll be editing your review for this location real quick. We were just very pleased with our experience here. Oh and their chocolate chip cookies almost got me pregnant....they were that good... read more

Excellent breakfast and lunch every week from these folks. Could stand to be vacuumed during dinner times. Overall, good quality food .

Sadly, the last few months, something is always wrong with the order. For instance tonight, Noodle Bowl with Chicken.... No chicken. That's nice. Get it together please. This is getting absurd. read more

Just another mediocre (at best) chain in Gainesville. Places like this just seem to thrive here, but would be laughed out of just about anywhere else where people know what decent food is. As you can tell by the lame pic of the "Italian" (an insult to Italians everywhere), there's no real care or pride in anything. Just following the corporate manual. And to be honest, beyond the crappy "presentation", it tasted as bad as it looked. You could make a better sandwich yourself with stuff from Giant at 1/3 of the price. read more

Panera Bread - Lousy - Sandwiches Near Me - Gainesville, Virginia

My wife went in Thursday night to pick up some bagels for the weekend and a french baguette for fondue night on Friday. She was going to buy 8 with 2 tubs of cream cheese but the cashier recommended that she just buy a baker's dozen since it's cheaper, which was really cool. Now here's the problem. They have changed the recipe for their french baguettes and the new one sucks. Before it was a true french baguette with a crispy, flaky outside and a nice chewy inside. Now it's soft and mushy on the out and very "bready" on the inside. Lame. They get a 3 because the bagels are still good but their baguettes now suck. read more

I've been back a few times since my last review. I always seem to crave soup in a bread bowl when it rains but this place NEVER has any bread bowls. I've written comments on the Panera website about this and they did send me a gift card but you would think that they would do something to MAYBE have some more bread bowls on hand when the weather is lousy. I've gotten a bread bowl once in the last three times I've been in. They might as well take it off the menu. Potbelly is moving in soon and I seriously hope they make Panera wake up and realize how bad they suck. read more

look, I love Panera bread and their food is good the couple of times I visited other locations. But I have been to this location twice, and the customer service was TERRIBLE.. On two separate occasions I asked the person behind the counter to recommend something and they could not recommend anything to me. I started describing something that I had at the other place, but I couldn't remember which one, and the woman behind the counter started giving me an attitude because I was taking too long to order. I would have given this place 0 stars if I could. I will be back at Panera but will never go back to this location. Owners/managers if you are listening, step up your game.. read more

Why I gave it 1 star: 1. Way too overpriced for a lousy sandwich - I can go to Harris Teeter and get a freakin awesome sub or sandwich with tons of meat, cheese and gourmet breads for $2.95. 2. Staff is rude, unhelpful, unfriendly, and need to learn some customer service manners. Just because your a student and are only working there for some extra cash doesn't mean you can act like you don't give a damn. 3. My favorite soup of all time - French Onion - really sucks at Panera. It's never hot enough and as oppose to the traditional slice of baguette topped with cheese covering it and spilling over the sides, it has croutons and a sprinkling of shaved cheese. How cheap and lame is that! read more

I have been going to this place for about 2 years now, it was always an OK place. But lately it is just plan horrible. Twice in a row they get my order wrong. The first time, I let it go. The second time, I took the food back and ask that I order with chicken, but the salad came plain. The guys behind the counter just laugh among about it among themselves (and the evening manage was there laughing with them!). They just opened a bag of chicken from the refrigerator and dump it in my bowl, right in front of me! I never feel so disgusted by these people. DON"T GO HERE IF YOU CAN HELP IT!!!!!!!!! read more

Absolute worst delivery and customer service I have ever had at a Panera. This is now the second time we are waiting for our food that is late. Was supposed to be deliver between 7:38-7:48 pm and it is now 8:30 pm and our food is not here. The "manager" we talked to on the phone said he can't issue a refund over the phone and we would have to call corporate?! He said next time we should call and ask a manager what the actual delivery time would be.... because your website isn't accurate? Will never be ordering from here again. read more

Corporate needs to be made aware of the ongoing issues with this location. Almost as far as a decade back people complain about the same few issues; lack of cleanliness, poor customer service, and the insane wait time for what should be relatively quick food. Visited on Sunday around 1pm. Place was packed and crowded. We are patient people. Ordered two sandwiches from a kid who seemed like he literally didn't care or didn't know how to do his job. He stared at me blankly until I initiated placing my order. I had to ask him for my drink cups at the end of the transaction and he just looked at me and said "k." Then we proceeded to wait for 45 minutes for two sandwiches. I know they were busy but there seemed to be plenty of staff working. 45 minutes for a cold sandwich? The order came out wrong. When I mentioned that to the young gentleman (who was very nice, not his fault at all) who served them to us I immediately regretted it because he offered to have it fixed. I was in no desire to wait even longer and didn't want to cause longer delays for the dozens of others who were growing impatient while waiting. I overheard people waiting in the to-go area that had been waiting 30 minutes and longer for an order they placed ahead of their arrival. It seems to be a high volume location but these issues have continued on for as far back as a decade. I can't figure out why corporate isn't aware of or trying to fix this flawed location. What a horrible stain on an otherwise decent company. Never go to the location and I'll never be back for sure! This location clearly is not depending on regulars because nobody could be so self loathing to willing choose this place. read more

Love this location. The staff is friendly and courteous. I never have to wait a long time to place my order. Plenty of places to sit-inside and out. The tomato mozzarella salad is my favorite, but the chicken soba noodle salad is a close second. I love the steak and white cheddar panini with caramelized onions. The low fat vegetarian garden soup is rarely offered anymore so I opt for the vegetarian creamy tomato soup with chunks of tomato. It is absolutely delicious. I still think that Panera is slightly overpriced so I always go for the pick 2 option which is easier on the wallet. read more

Wow. Rapid pickup my ass. These people don't know how to put stuff together at all. Food just sitting on the counter and none of it mine. I'm not sure how 20 people behind the counter can do so much wrong. Never doing this again. read more

If you don't want to get a disease from the environment of a place DON'T GO HERE!! I lived in NYC most of my life with 9 million ppl in a very small radius and NEVER ran into a place that was SO badly kept up. Grooossss!! read more

Service was good. The only thing that was wrong was the broccoli cheddar soup was really runny not thick in texture like other places.

This is one of my favorite Panera locations. Tiffany is so cute and full of personality- she has even helped me step out of my comfort zone of boring breakfast choices. I also fell in love with their coconut macaroons, and after a failed attempt at creating at home, they shared their recipe with me! Will continue to frequent this location! read more

Great location , had a small issue with my order and the manager Heather was wonderful !! professional, kind and great customer service Any business should be proud to have her represent there company. read more

When this Panera first opened, it was one of the earliest entrants into what has become a bustling shopping center. Needless to say, we appreciated it right away, thanks to the early hours and the lighter meal options. How you view it sometimes depends on your comparison point. Is it more expensive than fast food? Without a doubt! With most combos in the $8 range, it's not McDonald's, but it doesn't pretend to be. It has a good selection of soups & salads, plus bagels, muffins, and pastries throughout the day. Is it on the high or low end of Panera stores? I've been to more than a dozen, and it scores rather well. It's often busy, especially around lunchtime, but you can usually find seating, especially when it's warmer and the crowd spills outside. The service is generally good - not great - and the bakery is (usually) well-stocked. As a parent, my kids always clean their plates here, and that's gotta count for something. As long as we live nearby, we'll keep coming back. Cinnamon rolls, here we come! read more

Apparently the "Italian Combo" was discontinued and in its place is "The Italian" but I got to find out what that really meant when it got to the table. Would have been nice if the cashier would have told me that it was completely different in almost every way. Wasn't given the option of sides, just chips... Besides that when I asked for soup, she nearly checked me out before thinking of asking the back to see if it was available. She told me it would be an hour and a half until it was ready. Now I could be wrong, but I'm almost positive it isn't made on site...and "Preparing the soup" just means heating it up on a steam table or such. All in all I won't be back, and will be hesitant in visiting future Panera Bread locations due to the menu restructuring reducing it to a glorified and overpriced Subway. read more

Again? Twice in a row now, but has happened more than once, (to go order) I've been given the wrong side. This time I checked my bag. I got an apple instead of the chips I asked for. Of course I told them. I should've also told them this is the second time in a row. It shouldn't be this hard, people! Review 8 days prior: I love Panera, but more than once they've messed up my to go + online orders. I just got back to work after picking up my online order + I don't have my side (chips). Yes, it's just chips, but I ordered chips as my side bc I like their chips. Isn't the person who checks the orders before the person picks up their food supposed to actually check the orders?! Stop missing the little details, please. read more

This location is almost always busy with the location being so convenient for shoppers and people right off of the interstate. The customer service is good & the food comes out pretty fast. There's nothing special about this location, it's as good as any other Panera I've been to. The layout is sometimes difficult to move around in because of how busy they are and how it's set up where people wait for food and everything, but it works if you're patient! read more

I have no idea why this location has so many bad reviews.. This Panera has been my go to location for years now. My rapid pick up orders are always ready in time and hot food comes out hot, cold food comes out cold. Sometimes when they are busy my food does take a lot longer than it should but only when I am dining in, this personally does not bother me as I usually have someone with me to talk to or I am busy doing homework I also prefer quality over how fast it gets to me.. but I know this may bother other people. I have ordered multiple different items on the menu and I customise my food a lot but they always get it right the first time which is a lot more than you can say about most restaurants in this area unfortunately.. over all, I think this Panera is great! read more

Not the best service at this location. The manager looks at you and doesn't even smile. You wait in line while the staff is doing everything other than helping customers. None of the people that work here are attentive. No one asks you if you need anything or if everything came out okay. Extremely poor service. read more

I have always loved this place ever since I was a kid. It has great food that is relatively healthy and an excellent service system. However ordering today I have noticed something of a flaw. When you redeem a free item and then order another Item the 2nd item has a few items removed in order to save down on cost. read more

Panera Bread - This wrap is about 8-10 inches in length. The chipotle chicken wrap was only filled halfway while the other half was literally just eggs. - Sandwiches Near Me - Gainesville, Virginia

I would come here more often but seating is a huge problem. Free WIFI means customers sit for long durations leaving other patrons no seating. I have walked out and went to spend my money where food is the product read more

The turkey avocado Blt sandwich is really good. The sourdough bread is soft and tasty. A really good combo. Love it with the tomato soup. I really like the new checkout system. I rather get a free drink instead of a free cookie though. Blueberry muffin also good as well as the Mac and cheese Some days this place is good and others there is someone that just makes really sloppy sandwiches. Consistency is not there read more

I normally love this location but the last two orders I have made have come burned. :/ I always tip and am very kind to the people who work there. It's sad that I have to leave a bad review. But if they burn something they shouldn't serve it to customers. They should remake it. I get accidents happen, but this is twice now. :( read more

Panera Bread - Burn underside of my sandwich, it was inedible. - Sandwiches Near Me - Gainesville, Virginia

Don't trust that ordering online is God speed it up. I ordered this morning showed up at my time sit there for five minutes. Finally someone said oh are people came in late so we're not ready to make those types of sandwiches. And told me I would have to wait another 10 to 15 minutes. They did make my sandwich on another type of bread. And the women behind their proceeded to bitch about me in Spanish. Shouldn't complain about somebody in Spanish when the person knows Spanish. I may not be able to speak it but I understand it real well. Don't think I'll be going back. read more

Tonight my husband & I walked into this Panera with 3 exhausted kids after driving 3 hours in the rain. We were hungry, cold & tired. The staff was so cheerful & caring. They were friendly & sweet to our kids. They got everything right, bringing our food to the fireside, checking in to see if we needed anything else & bringing cookies & extra milk for the kids. Bathrooms were clean & restaurant felt cozy. We left reinvigorated & refreshed, ready for the last of our 1 1/2 hour leg home. Thanks Panera for making our day so much brighter. We'll be back for sure! read more

2 weeks in a row they missed my order. I ordered coffee and the server didn't bring a coffee cup, both weeks. This time no milk or cream for the oatmeal and it was served cold. Very frustrating to have an order served then have to run around to get it completed. Very poorly managed. Overrated. read more

Service was super slow. Manager was rude when I asked where my food is. Told me to wait and he'd bring the food, but it never came. Finally found out they delivered it to the wrong table. The whole process took over half an hour. I got a refund and left. Panera has declined so badly in the last decade. read more

Sunday morning 11:30, prime church goers- nothing left for breakfast. Bagels are slim pickings, they were out of veggie cream cheese, many people complaining they didn't have items. Breakfast sandwiches should be extended through lunch. The line got really long and they only had one teller for a little bit. read more

When I dine out and spend money at a restaurant, I expect at least decent food taste and presentation. I know I like a particular bagel and how it's usually served ... extremely lightly toasted and lukewarm, if not cold. That's dealable for me. I know I'm going to warm it up in the microwave. But the bagel usually shows up as a nice looking bagel. It looks appetizing. Not today. The bagel was burnt and chopped up at different angles. I have no idea how they managed to get a bagel to look like this. I mentioned this to an employee... "Ok." She proceed to go back to work. I passed by the manager and mentioned it to him. He just looked at me and went back to work. What happened to their statement at the top of their receipt?! "Accuracy Matters. Your order should be correct every time. If it's not, we'll fix it right away, and give you a free meal for your trouble. Just let any associate know." Every time? Apparently not for a burnt and butchered bagel. read more

We go to plenty of Panera restaurants and this is by far the worst across the board. Understanding that we probably arrived (11:52 AM) there after the morning rush on Easter Sunday. We had to clean our own table. They allowed a dude to sleep in the dining room. They give you a pager for when your food is ready, but they don't use it. They deliver the food with a "here's your food" - no other questions to make sure you have what you need. The lady next to us had to take her soup to the microwave to heat it up after she was served. I'm so glad that this isn't our local Panera - we won't be back to this location. read more

This place was such a nice establishment to dine at. I was welcomed and treated by an employee named Janus what a great kid! This was a worthwhile experience I will definitely try it again. read more

This was my first time ordering here and let me just say... it sucks. First, they got my order wrong (asked for Mac and cheese, instead gave me soup. Asked for a french baguette on the side, got a bag of chips). The food tastes horrible. I got the steak and cheese sandwich which was way too greasy and just unpleasant in general. The soup is overprice Campbell's soup you could get at the grocery store. Overall, do not recommend. read more

As long as you take your food out, or come early in the day before it gets busy, you should be fine. Otherwise, it's terribly messy, with food all over the floor. For busy times, they absolutely need more staff to keep things clean. Its pretty gross. If you do take your food out, make sure you double check it. I live 15 minutes away and had to go all the way back to get the sandwich they forgot to give me. read more

This was one of the worst Panera's I have been to. The order taker was great. I waited until my name shown on the ready board before I went to the area where the food was staged. The woman working that area barked at me saying that she someone would bring me my order. When I said it was a to go order I was told to wait until I was called. I said the board said it was ready but it wasn't. I felt scolded by the employee because I didn't know where to stand. The worst part was the bagel was dry and brittle. It must be from the day before. Ugh. read more

Love coming here. Service is always great and the employees are nice. Love being able to walk right in, go to the kiosk and order my food without waiting in line. The new updated Panera Bread looks amazing! So clean and nice. Looks much better then it did before. read more